Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Good Morning,
I am writing in regards to the interest charges and late fees that you have received on your Lord and Taylor accountFirst and foremost I greatly apologize for the inconvenience that you have had with thisWe at Lord and Taylor strive to give our
customer’s the highest level in customer service and I apologize that you have not received thatI have reached out to our credit services to have the fees promptly removed from this accountI thank you for making us aware of the situation and for giving me the time to help resolve this for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
*** ***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Good Afternoon, I apologize for the inconvenience that you have had with this matterI have sent this to the management team to have them review this and contact youI have also enclosed the return policyI thank you for making us aware of this situation and letting us help resolve this
To return merchandise purchased at a Lord & Taylor store Please save your receipt, If you wish to exchange or return a purchase, your receipt will make it faster to receive creditIn most instances, we can verify purchases made on a store account or third-party charge account with our receipt lookup system For purchases paid by check, a store credit will be issued if return is within days of original purchase date If *** was used, and the item is being returned via post, your *** account will be credited for the return amountIf *** was used, and a price adjustment is made, the adjusted amount will be applied to an Lord & Taylor Gift CardThere are no fees for using ***Note: If *** was used, and the item is being returned to one of our stores, we will be required to process the refund to cash as our stores POS system does not accept ***For gift receipt returns, we will credit your Lord & Taylor account or issue a store credit. Without a receipt, returns are issued at the lowest selling price as a credit to your Lord & Taylor account or as a store creditWe reserve the right to refuse any return Merchandise returned after days from the date of sale with or without a receipt will be credited at the lowest selling price as a credit to your Lord & Taylor account or as a store creditFor cash purchases with receipts, a cash refund will be issued within days of date of purchaseOriginal shipping charges are non-refundable Kind Regards Heather *** Service Excellence Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,Thank you for following up on my Revdex.com complaintLord&Taylor has not resolved my issue and continues to provide conflicting informationEarlier today I spoke to a Lord&Taylor customer service representative who told me that my returns have been received and are being processedNow I receive this message saying my items have not been received by Lord&TaylorI will not be satisfied until Lord&Taylor fully refunds my $and $and do not deduct return shipping fees.Kind Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I will have the complaint removed once I'm refunded
Tell us why here
Hi *** ***,
Thank you for reaching out to meAs we had discussed over the phone, the item had been sent for a refundThe refund was completed with the following information:
Transaction # ***
Date 1/*/
Amount $
As previously explained, it may take 5-business days to appear back on your MC account depending on the financial institutionI apologize for the delay in this matterIf you have any questions, please do not hesitate to reach out to me
Kind regards,
Jenn
Jennifer S***
Service Excellence Specialist
E ***
* *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
4/** *** *** from LORD&TAYLOR states to more business days for Order#***NOTE: this is a different order # and for a different dollar amountHire IS = IS RESULTS!4/** *** *** from LORD & TAYLOR (3:10pm today) "... we apologize for the delay and any issues that you have had with your orderDue to software changes, we are slightly behind and I want to assure you, that your case has not been forgotten." ..."Please allow three to five business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.For more questions or concerns, please feel free to contact me through e-mail or via phone. Phone: Lord & Taylor ###-###-####"FIRST OFF: THIS HAS BEEN AN ISSUE FOR OVER 30+ DAYS PAST *** (*** *** ***) LAWSNext, read the above excuses, DELAYS ...etcOH, AND IF WE DON'T FOLLOW THROUGH, PLEASE CALL US. WHY WOULD I WANT TO CALL L&T WHO CITES EVERY PHONE TO BUSINESS DAYS AND THEY HAVE SOFTWARE ISSUES?!! IS THAT MY FAULT UMNO!!!STILL ONLY CUSTOMER SERVICE PEOPLE NO MANAGER WITH AUTHORITY TAKING ANY REAL RESPONSIBILITY.ALL THE EMAILS, NOTES, AND PHONES END WITH A GIVE US TO BUSINESS DAYS!!!EXCUSE!EXCUSE!EXCUSE!TO BUSINESS DAY!! THAT SHOULD BE LORD & TAYLOR'S SLOGAN
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello The customer will be refunded for the handbag and will see the credit in 3-business daysAn email was sent to the customer advising them of the credit from *** *** ***Thank you *** ***
Hello,Our Service Excellence team has contacted the customer and offered the sale price on another bag color, since the color he wanted is no longer available.Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here...Good Afternoon, I am having the customer refunded for the itemI will email the customer once this is processedI am also offering a gift card for the inconvenience. Heather
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet still to receive my itemThey have not provided a timely resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Our Service Excellence team has reached out to the customerThe credit for the *** charges was completed on 04/** and 04/**.Thank you.*** *** *** *** ***
Tell us why here
Good Afternoon,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that
you have not received that I am showing that some of the items on the order shipped from our warehouse, our stores and directly from the vendorWhen this happens authorization holds are placed on from each individual locationI apologize this was not explained properly to youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
T Good Afternoon, Thank you for your recent online purchaseWe appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and
was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have looked into the return of the Wichita Suede Wedge Ankle Boots and see that it had been scanned in by our Returns Department, however, no refund had been processedI am truly very sorry for the frustrations and time spent in this matterI have reached out to our Sales Audit team to have this processed back to your *** account right awayAs soon as I receive a response back from them I will certainly reach out to you with the detailsYou mentioned about being forwarded screen shotsCan you please forward them to me as well as any representatives you had spoken with so that I may have this addressed as this is surely not the kind of service Lord & Taylor providesI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send thisWe appreciate the time you took in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn ell us why here
Tell us why here...Hello
I have reached out to customer below by phone
Customer purchased the item in store and still has the receipt for it
I asked her to forward the receipt to me, I’ll see if we carry this item onlineIf so, I’ll place a penny order to send her the
item
If we do not carry this item online, I will see if I can contact the LT freehold store, and see how they can assist me
Customer was happy that I reached out to offer resolution
*** *
*** *** *** ***
***
*** ***
*** ***
Hudson’s Bay
Hello,This case is in conjunction with previous case filed : Complaint ID: ***I will credit the $back to the customer's MastercardPlease allow 3-business days to see credit post to account.This case is closed.Thank you.***
***
Good Afternoon, I am writing in regards to the credit of $ from order ***I apologize for the inconvenience, that you have hadI have researched this and found that a gift card was issued to : *** * *** *** *** *** ** ***This happened because the form of payment on
the order was a gift card and a credit cardWhen a return is made, it must go back to the original form of paymentIf you have not received this gift card please let me know and I will have a new one issued to youI thank you for your time and patience in this matterI look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Good Morning,
I am writing in regards to the interest charges and late fees that you have received on your Lord and Taylor accountFirst and foremost I greatly apologize for the inconvenience that you have had with thisWe at Lord and Taylor strive to give our
customer’s the highest level in customer service and I apologize that you have not received thatI have reached out to our credit services to have the fees promptly removed from this accountI thank you for making us aware of the situation and for giving me the time to help resolve this for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
*** ***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Good Afternoon, I apologize for the inconvenience that you have had with this matterI have sent this to the management team to have them review this and contact youI have also enclosed the return policyI thank you for making us aware of this situation and letting us help resolve this
To return merchandise purchased at a Lord & Taylor store Please save your receipt, If you wish to exchange or return a purchase, your receipt will make it faster to receive creditIn most instances, we can verify purchases made on a store account or third-party charge account with our receipt lookup system For purchases paid by check, a store credit will be issued if return is within days of original purchase date If *** was used, and the item is being returned via post, your *** account will be credited for the return amountIf *** was used, and a price adjustment is made, the adjusted amount will be applied to an Lord & Taylor Gift CardThere are no fees for using ***Note: If *** was used, and the item is being returned to one of our stores, we will be required to process the refund to cash as our stores POS system does not accept ***For gift receipt returns, we will credit your Lord & Taylor account or issue a store credit. Without a receipt, returns are issued at the lowest selling price as a credit to your Lord & Taylor account or as a store creditWe reserve the right to refuse any return Merchandise returned after days from the date of sale with or without a receipt will be credited at the lowest selling price as a credit to your Lord & Taylor account or as a store creditFor cash purchases with receipts, a cash refund will be issued within days of date of purchaseOriginal shipping charges are non-refundable Kind Regards Heather *** Service Excellence Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,Thank you for following up on my Revdex.com complaintLord&Taylor has not resolved my issue and continues to provide conflicting informationEarlier today I spoke to a Lord&Taylor customer service representative who told me that my returns have been received and are being processedNow I receive this message saying my items have not been received by Lord&TaylorI will not be satisfied until Lord&Taylor fully refunds my $and $and do not deduct return shipping fees.Kind Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I will have the complaint removed once I'm refunded
Tell us why here
Hi *** ***,
Thank you for reaching out to meAs we had discussed over the phone, the item had been sent for a refundThe refund was completed with the following information:
Transaction # ***
Date 1/*/
Amount $
As previously explained, it may take 5-business days to appear back on your MC account depending on the financial institutionI apologize for the delay in this matterIf you have any questions, please do not hesitate to reach out to me
Kind regards,
Jenn
Jennifer S***
Service Excellence Specialist
E ***
* *** ***
*** ***
Revdex.com:
S = I
S RESULTS!4/** *** *** from LORD & TAYLOR (3:10pm today) "... we apologize for the delay and any issues that you have had with your orderDue to software changes, we are slightly behind and I want to assure you, that your case has not been forgotten." ..."Please allow three to five business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.For more questions or concerns, please feel free to contact me through e-mail or via phone. Phone: Lord & Taylor ###-###-####"FIRST OFF: THIS HAS BEEN AN ISSUE FOR OVER 30+ DAYS PAST *** (*** *** ***) LAWSNext, read the above excuses, DELAYS ...etcOH, AND IF WE DON'T FOLLOW THROUGH, PLEASE CALL US. WHY WOULD I WANT TO CALL L&T WHO CITES EVERY PHONE TO BUSINESS DAYS AND THEY HAVE SOFTWARE ISSUES?!! IS THAT MY FAULT UMNO!!!STILL ONLY CUSTOMER SERVICE PEOPLE NO MANAGER WITH AUTHORITY TAKING ANY REAL RESPONSIBILITY.ALL THE EMAILS, NOTES, AND PHONES END WITH A GIVE US TO BUSINESS DAYS!!!EXCUSE!EXCUSE!EXCUSE!TO BUSINESS DAY!! THAT SHOULD BE LORD & TAYLOR'S SLOGAN
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
4/** *** *** from LORD&TAYLOR states to more business days for Order#***NOTE: this is a different order # and for a different dollar amountHire I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello The customer will be refunded for the handbag and will see the credit in 3-business daysAn email was sent to the customer advising them of the credit from *** *** ***Thank you *** ***
Hello,Our Service Excellence team has contacted the customer and offered the sale price on another bag color, since the color he wanted is no longer available.Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here...Good Afternoon, I am having the customer refunded for the itemI will email the customer once this is processedI am also offering a gift card for the inconvenience. Heather
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet still to receive my itemThey have not provided a timely resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Our Service Excellence team has reached out to the customerThe credit for the *** charges was completed on 04/** and 04/**.Thank you.*** *** *** *** ***
Tell us why here
Good Afternoon,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that
you have not received that I am showing that some of the items on the order shipped from our warehouse, our stores and directly from the vendorWhen this happens authorization holds are placed on from each individual locationI apologize this was not explained properly to youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
T Good Afternoon, Thank you for your recent online purchaseWe appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and
was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have looked into the return of the Wichita Suede Wedge Ankle Boots and see that it had been scanned in by our Returns Department, however, no refund had been processedI am truly very sorry for the frustrations and time spent in this matterI have reached out to our Sales Audit team to have this processed back to your *** account right awayAs soon as I receive a response back from them I will certainly reach out to you with the detailsYou mentioned about being forwarded screen shotsCan you please forward them to me as well as any representatives you had spoken with so that I may have this addressed as this is surely not the kind of service Lord & Taylor providesI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send thisWe appreciate the time you took in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn ell us why here
Tell us why here...Hello
I have reached out to customer below by phone
Customer purchased the item in store and still has the receipt for it
I asked her to forward the receipt to me, I’ll see if we carry this item onlineIf so, I’ll place a penny order to send her the
item
If we do not carry this item online, I will see if I can contact the LT freehold store, and see how they can assist me
Customer was happy that I reached out to offer resolution
*** *
*** *** *** ***
***
*** ***
*** ***
Hudson’s Bay
Hello,This case is in conjunction with previous case filed : Complaint ID: ***I will credit the $back to the customer's MastercardPlease allow 3-business days to see credit post to account.This case is closed.Thank you.***
***
Good Afternoon, I am writing in regards to the credit of $ from order ***I apologize for the inconvenience, that you have hadI have researched this and found that a gift card was issued to : *** * *** *** *** *** ** ***This happened because the form of payment on
the order was a gift card and a credit cardWhen a return is made, it must go back to the original form of paymentIf you have not received this gift card please let me know and I will have a new one issued to youI thank you for your time and patience in this matterI look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Tell us why here
Tell us why here
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * ***
Spoke to customer, she is getting her package today.Tracking # ***