Hello,Our Service Excellence team has reached out to the customer and offered a complimentary label for the return and a giftcard for her troubles.Thank You.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. GOOD MORNING ALL ISSUES WERE RESOLVED WITH LORD AND TAYLOR. I WANNA THANK [redacted] FOR HER HELP SHE DID SUCH A GREAT JOB AND IT WAS SUCH A PLEASURE WORKING WITH HER. THANK YOU AGAIN [redacted]
Sincerely,
[redacted]
Dear [redacted], Thank you for contacting Lord & Taylor. I have received your case in regards to taxes charged on your order. I will be more then happy to go ahead and look into this for you. If you happen to have an order number, please provide it if you would be so kind....
We appreciate the time you took in order to provide us with this aggravating instance so that we can help better our systems and customer service. I look forward to hearing back from you so we can get this issue resolved. Kind regards, Jenn Jennifer S[redacted] Service Excellence Specialist Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed a previous complaint on or about 3/**/16 ref#[redacted] in regards to merchandised sold but cancelled by the business. On a second order, it too was purportedly shipped but never left the business according to tracking. As consumer, an era on their part should be to cancel and not honored since I checked out and had a receipt. Initially via the noted complaint the company indicated the purchases would be honored or equivalent substitutes. Since the reneged on the previous complaint lodged, I'm refiling this complaint for both orders ([redacted] and [redacted]). A list of items and comparable substituent for those not now available were provided. They failed to honor the two completed transactions, hence my complaint. I desire them to honor all the items sold at the priced I purchased and/or comparable substituent items for ALL the items not now available. Supply/deliver them accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[YoTur Answer Here]This is not true information and I do not know if anyone at this company have the ability to tell the truth. I received $43.60 refund on a pair shoes I paid $65.40 . I do not understand or know why they deducted money and not refund my full amount. I stated this in my complaint. Pertaining to the $72.00 I still have not received it. Their response states they are sending it for review and approval. That can not be trusted because I have been told for over 3 months the refund is being research, investigated and one excuse after the other. Absolutely nothing has been resolved. I can not believe anything they say. I do not trust none of this until it is posted to my account.Thank - You[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent for your account to be credited for...
the missing order. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company
Tell us why here... Good Morning, I am writing in regards to orders [redacted] and [redacted] , for the Lambskin Leather Moto Jacket. First and foremost I greatly apologize for all the inconveniences that you have had with both of these orders. I will be more than happy to honor the price...
of $59.99 for the jacket if you would like to reorder this item, as both orders have cancelled. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
First and foremost thank you for taking the time to speak with me today about order [redacted]. I do apologize for all the frustration that was caused with getting the refund corrected. I have taken care of all of the refunds with order [redacted]. I...
have attached a copy of all of the credits done by myself today. The total amount you should see credit to your card is $942.20.
As a token of my sincere apology I will be sending you a $100 gift card via [redacted] with a tracking number of [redacted].
If you should have any questions please feel free to reach out to me any time at [redacted] or [redacted]
Thank you
Terri
Teresa H[redacted]
Customer Service Supervisor, Call Center
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the customer service dept keeps saying I am having this problem because I am using a gift card when in fact I am using a debit card, that is in my name. I can still get the garment at a great sales price, but the orders keep getting canceled and my card keep having ending cash hold from lord and taylor that takes 5 business days to clear
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
First and foremost, I would like to apologize for the negative shopping experience you have encountered with us. I have recently received your case...
regarding a defective Chanel Eau De Toilette. I’m so sorry for the trouble that this matter may of caused you. In your request, I see that you would like for us to refund you for the merchandise.
Please be assured that I would be more then happy to complete this for you. If you’d be so kind, can you please provide me with your store receipt. So that I may submit this to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
(###-###-####) USA
(###-###-####) Canada
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...Dear [redacted], Good Afternoon! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, We apologize for your recent negative shopping experience, it was not our intent to...
disappoint you. I have recently received your case regarding an order that you placed, but have ended up not receiving the sale prices. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – We strive for accuracy in our advertising. There are times, however, that errors occur relating to product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize if this causes any inconvenience. This information is listed on the lord and Taylor website, under FAQ’s. Please be assured that I would be more then happy to complete this for you. As a one time courtesy, we will honor the $59.99 and place the order for you on my end. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.What is the best time for me to call you today, so that I may get your payment information-to process the order ? We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards,Jahaira Jahaira CCustomer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada Lord and Taylor
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called...
into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am truly sorry to hear about the experience you had with our Risk Support team. I have forwarded your complaint to that team to be addressed with the individual whom had contacted you. I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please forward me the address in which I can send this to.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer [redacted]
Customer Care Specialist
E [redacted]
[redacted]
[redacted]
Good Morning, I will be more than happy to have the order credited to your account. If you contact our customer service department they will be able to have this order replaced for you. I apologize for the inconvenience. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
I have reached out to the team that handles this issue and am awaiting a response back in order for you to be able to place an order. I asked them to have this expedited as this should have been resolved. I apologize for this inconvience that you have had. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Good Morning, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service, I apologize that you have not received that. I...
have sent for the credit of the missing item to be issued to your account, you will get an email once the transaction is completed. I thank you for your time and patience in this matter . Kind Regards Heather L[redacted] Service Excellence Specialist
Hello,Since you do not have your receipt, you will have to provide me with your full credit card # that you used that day to make the purchase. I can then locate your receipt and credit your card back for the $60.00.Thank you.[redacted]
Hello,Our Service Excellence team has reached out to the customer and offered a complimentary label for the return and a giftcard for her troubles.Thank You.
[redacted]
Hello,Our Service Excellence team will credit the customer for the duplicate order and reach back out to them.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. GOOD MORNING ALL ISSUES WERE RESOLVED WITH LORD AND TAYLOR. I WANNA THANK [redacted] FOR HER HELP SHE DID SUCH A GREAT JOB AND IT WAS SUCH A PLEASURE WORKING WITH HER. THANK YOU AGAIN [redacted]
Sincerely,
[redacted]
Dear [redacted], Thank you for contacting Lord & Taylor. I have received your case in regards to taxes charged on your order. I will be more then happy to go ahead and look into this for you. If you happen to have an order number, please provide it if you would be so kind....
We appreciate the time you took in order to provide us with this aggravating instance so that we can help better our systems and customer service. I look forward to hearing back from you so we can get this issue resolved. Kind regards, Jenn Jennifer S[redacted] Service Excellence Specialist Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed a previous complaint on or about 3/**/16 ref#[redacted] in regards to merchandised sold but cancelled by the business. On a second order, it too was purportedly shipped but never left the business according to tracking. As consumer, an era on their part should be to cancel and not honored since I checked out and had a receipt. Initially via the noted complaint the company indicated the purchases would be honored or equivalent substitutes. Since the reneged on the previous complaint lodged, I'm refiling this complaint for both orders ([redacted] and [redacted]). A list of items and comparable substituent for those not now available were provided. They failed to honor the two completed transactions, hence my complaint. I desire them to honor all the items sold at the priced I purchased and/or comparable substituent items for ALL the items not now available. Supply/deliver them accordingly.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[YoTur Answer Here]This is not true information and I do not know if anyone at this company have the ability to tell the truth. I received $43.60 refund on a pair shoes I paid $65.40 . I do not understand or know why they deducted money and not refund my full amount. I stated this in my complaint. Pertaining to the $72.00 I still have not received it. Their response states they are sending it for review and approval. That can not be trusted because I have been told for over 3 months the refund is being research, investigated and one excuse after the other. Absolutely nothing has been resolved. I can not believe anything they say. I do not trust none of this until it is posted to my account.Thank - You[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent for your account to be credited for...
the missing order. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company
Tell us why here... Good Morning, I am writing in regards to orders [redacted] and [redacted] , for the Lambskin Leather Moto Jacket. First and foremost I greatly apologize for all the inconveniences that you have had with both of these orders. I will be more than happy to honor the price...
of $59.99 for the jacket if you would like to reorder this item, as both orders have cancelled. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Hello [redacted],
First and foremost thank you for taking the time to speak with me today about order [redacted]. I do apologize for all the frustration that was caused with getting the refund corrected. I have taken care of all of the refunds with order [redacted]. I...
have attached a copy of all of the credits done by myself today. The total amount you should see credit to your card is $942.20.
As a token of my sincere apology I will be sending you a $100 gift card via [redacted] with a tracking number of [redacted].
If you should have any questions please feel free to reach out to me any time at [redacted] or [redacted]
Thank you
Terri
Teresa H[redacted]
Customer Service Supervisor, Call Center
[redacted]
Hudson’s Bay
[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the customer service dept keeps saying I am having this problem because I am using a gift card when in fact I am using a debit card, that is in my name. I can still get the garment at a great sales price, but the orders keep getting canceled and my card keep having ending cash hold from lord and taylor that takes 5 business days to clear
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Dear [redacted],
Good Afternoon!
Thank you for contacting Lord and Taylor.
First and foremost, I would like to apologize for the negative shopping experience you have encountered with us. I have recently received your case...
regarding a defective Chanel Eau De Toilette. I’m so sorry for the trouble that this matter may of caused you. In your request, I see that you would like for us to refund you for the merchandise.
Please be assured that I would be more then happy to complete this for you. If you’d be so kind, can you please provide me with your store receipt. So that I may submit this to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
(###-###-####) USA
(###-###-####) Canada
Lord and Taylor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...Dear [redacted], Good Afternoon! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, We apologize for your recent negative shopping experience, it was not our intent to...
disappoint you. I have recently received your case regarding an order that you placed, but have ended up not receiving the sale prices. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – We strive for accuracy in our advertising. There are times, however, that errors occur relating to product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize if this causes any inconvenience. This information is listed on the lord and Taylor website, under FAQ’s. Please be assured that I would be more then happy to complete this for you. As a one time courtesy, we will honor the $59.99 and place the order for you on my end. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.What is the best time for me to call you today, so that I may get your payment information-to process the order ? We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards,Jahaira Jahaira CCustomer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada Lord and Taylor
Tell us why here...
Good Afternoon [redacted],
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called...
into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am truly sorry to hear about the experience you had with our Risk Support team. I have forwarded your complaint to that team to be addressed with the individual whom had contacted you. I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please forward me the address in which I can send this to.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer [redacted]
Customer Care Specialist
E [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Good Morning, I will be more than happy to have the order credited to your account. If you contact our customer service department they will be able to have this order replaced for you. I apologize for the inconvenience. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning,
I have reached out to the team that handles this issue and am awaiting a response back in order for you to be able to place an order. I asked them to have this expedited as this should have been resolved. I apologize for this inconvience that you have had. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Good Morning, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service, I apologize that you have not received that. I...
have sent for the credit of the missing item to be issued to your account, you will get an email once the transaction is completed. I thank you for your time and patience in this matter . Kind Regards Heather L[redacted] Service Excellence Specialist
Hello,Since you do not have your receipt, you will have to provide me with your full credit card # that you used that day to make the purchase. I can then locate your receipt and credit your card back for the $60.00.Thank you.[redacted]