Tell us why here
Dear *** ***
*
Thank you for your recent online purchaseWe appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provideWhen we do not have an item in our
distribution center we then try to locate in different stores of Lord and TaylorAt this time we cannot cancel the order when we are searching in different locations
Additionally, we apologize for customer service We have coached all parties to ensure this does not happen again. I do see that your package has been delivered todayI did call your day phone number to verify but I was unable to get hold of youPlease contact me either way so that I can assist you further if you have not received your item.
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologies
Kind Regards,
Neelam M***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell Hi *** ***, Thank you for your response with the informationI just wanted to touch base with you on this matterI have forwarded the information to our Marketing Team for the last name ***They did find a record and had informed me that the address/account has been fully opted out of LT communication Please note the last DM you will receive would be in February since those mail files have already been selectedOur Marketing Team did send a request to our mail house to suppress the address, but in some cases it will be too late and you will receive the pieceI have been informed that after February the mailers will stop I deeply apologize for all frustration caused in this matterPlease do not hesitate to reach out to me with any questions or concerns. Kind regards,Jenn Jennifer S*Service Excellence Specialist* ***
* *** ***
*** ***
*
*** *** *** * *** ***
*** *** *** *** *** ** *** us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Dear *** ***,
Thank you for contacting Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive
resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both *** *** along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I truly apologize for the experience that you have hadI do see the gift card has been depleted so I have issued for another to be created so that I may then transfer the funds from the gift card to the original form of paymentOnce this is completed, I will then reach out to you with the transaction details
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Service Excellence Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Hi ***, I had called *** *** letting her know that her return had been located and that I would have the transaction processed todayI did have the this completed and emailed her with the transaction details as well as an estimated timeframe as to when she could expect to see the credit
on her accountI had also offered her a $gift card for her troubles and asked her to contact me with the address that she would like to have this sent toShe did not call me back, however, she did respond to my email acknowledging that she had received my voicemail She had also thanked me for taking care of this issue for her as well as provided me with an address to issue the gift card *** ***
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderI have sent for the credit to be applied to the *** *** accountOnce the transaction is processed you will be
notified via email from *** *** with the transaction informationI thank you for your time and patience and for being a valued customer with Lord and Taylor
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Good Morning,
I am writing in regards to order ***, *** and ***First and foremost I apologize for all the inconveniences that you have had with these ordersWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatI have researched these orders and found that the some of the items have cancelled which is why there is still a pending authorization hold on your accountI will be more than happy to have your financial institution faxed over our authorization release formI just ask that you please provide me with the name of the financial institution, the fax number, the name of the person or department that the attention should be made to, the amount of the hold and the last of the account numberAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
HelloCustomer was contacted again at 2pm on 7/*/and an email was sent to the customers email addressA voice mail was left with the phone number ###-###-####We are trying to get the gift card number from our sales audit team as this order is a year oldThank you ***
Tell us why here
Good Afternoon,
I am writing in regards to the return for order ***First and foremost I greatly apologize for the inconveniences that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I
apologize that you have not received thatI have researched this and have found that the return has not been received as of yet by our returns departmentOnce the returns department receives your return they will promptly process and contact you regarding the creditIf you are charged the return shipping fee I will promptly refund for youI will note your order to ensure that this does not occurI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor
Please see tracking information below
Tracking Summary
*** ***
*** ***
*** ***
*** ***
***
*** ***
***
***
***
** ***
*** ** ***
*** ***
*** ***
*** ***
*** ***
*** ***
***
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** ***
*** ** ***
*** ***
*** ***
*** ***
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*** **
*** ** *** ***
*** ** ***
***
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*** ** ***
*** *** ** ***
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
*** ***
*** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Hello We are currently trying to gather the data from our billing departmentWe are trying to get the gift card number to be able to reissue the gift card in the correct amountThank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved I am still waiting for my credit to reflect in my bank accountSo this does not resolve my complaint!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Lord and Taylor is comparing itself to other retailers, when in fact it is the Company LeSportsac that has the listed retail price as $for the same exact item that Lord and Taylor is saying the retail price is $125, that is over 100% difference which is not within the lawConvertible Belt Bag, look online and seeThey are stating it is now on clearance for $which is still more than the actual retail priceThey need to be investigated because I am sure this is not the only product they are exaggerating the retail price of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi ***, Thanks for passing this along to us! Our Executive Resolutions team handles all card complaints from the Revdex.com which are sent directly to our team via the Revdex.com portalCan you please ask the Revdex.com to redirect this to the card issuer, Capital One, in the portalThis way we can
receive the complaint and respond accordingly In the meantime, we will assign this case and begin working itOnce we receive the case through the Revdex.com portal, we will provide the response to the Revdex.com Thank you, *** ***
*** *** ***
*** ***
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive any reimbursement and have not been forwarded any funds.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning, I am writing in regards to the $payment that was made on Black Friday First and foremost I greatly apologize for this inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you
have not received thatI will be more than happy to look into this and see why the payment has not posted to your accountIf you have receipt showing the payment would you please forward that to me, along with any other information that will helpI would like to have this promptly resolved for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***
Hello,I have passed this complaint over to our Marketing team, who will be in contact with the customer.Thank you
Tell us why here
Dear *** ***
*
Thank you for your recent online purchaseWe appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provideWhen we do not have an item in our
distribution center we then try to locate in different stores of Lord and TaylorAt this time we cannot cancel the order when we are searching in different locations
Additionally, we apologize for customer service We have coached all parties to ensure this does not happen again. I do see that your package has been delivered todayI did call your day phone number to verify but I was unable to get hold of youPlease contact me either way so that I can assist you further if you have not received your item.
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologies
Kind Regards,
Neelam M***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell Hi *** ***, Thank you for your response with the informationI just wanted to touch base with you on this matterI have forwarded the information to our Marketing Team for the last name ***They did find a record and had informed me that the address/account has been fully opted out of LT communication Please note the last DM you will receive would be in February since those mail files have already been selectedOur Marketing Team did send a request to our mail house to suppress the address, but in some cases it will be too late and you will receive the pieceI have been informed that after February the mailers will stop I deeply apologize for all frustration caused in this matterPlease do not hesitate to reach out to me with any questions or concerns. Kind regards,Jenn Jennifer S
*Service Excellence Specialist* ***
* *** ***
*** ***
*
*** *** *** * *** ***
*** *** *** *** *** ** *** us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Dear *** ***,
Thank you for contacting Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive
resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both *** *** along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I truly apologize for the experience that you have hadI do see the gift card has been depleted so I have issued for another to be created so that I may then transfer the funds from the gift card to the original form of paymentOnce this is completed, I will then reach out to you with the transaction details
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Service Excellence Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Hello,Our Service Excellence team has spoken with the customer and honored the sale price of the item.Thank you.*** ***
Hi ***, I had called *** *** letting her know that her return had been located and that I would have the transaction processed todayI did have the this completed and emailed her with the transaction details as well as an estimated timeframe as to when she could expect to see the credit
on her accountI had also offered her a $gift card for her troubles and asked her to contact me with the address that she would like to have this sent toShe did not call me back, however, she did respond to my email acknowledging that she had received my voicemail She had also thanked me for taking care of this issue for her as well as provided me with an address to issue the gift card *** ***
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderI have sent for the credit to be applied to the *** *** accountOnce the transaction is processed you will be
notified via email from *** *** with the transaction informationI thank you for your time and patience and for being a valued customer with Lord and Taylor
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Good Morning,
I am writing in regards to order ***, *** and ***First and foremost I apologize for all the inconveniences that you have had with these ordersWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatI have researched these orders and found that the some of the items have cancelled which is why there is still a pending authorization hold on your accountI will be more than happy to have your financial institution faxed over our authorization release formI just ask that you please provide me with the name of the financial institution, the fax number, the name of the person or department that the attention should be made to, the amount of the hold and the last of the account numberAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
HelloCustomer was contacted again at 2pm on 7/*/and an email was sent to the customers email addressA voice mail was left with the phone number ###-###-####We are trying to get the gift card number from our sales audit team as this order is a year oldThank you ***
Tell us why here
Good Afternoon,
I am writing in regards to the return for order ***First and foremost I greatly apologize for the inconveniences that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I
apologize that you have not received thatI have researched this and have found that the return has not been received as of yet by our returns departmentOnce the returns department receives your return they will promptly process and contact you regarding the creditIf you are charged the return shipping fee I will promptly refund for youI will note your order to ensure that this does not occurI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor
Please see tracking information below
Tracking Summary
*** ***
*** ***
*** ***
*** ***
***
*** ***
***
***
***
** ***
*** ** ***
*** ***
*** ***
*** ***
*** ***
*** ***
***
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***
***
** ***
*** ** ***
*** ***
*** ***
*** ***
***
***
*** **
*** ** *** ***
*** ** ***
***
*** **
*** ** ***
*** *** ** ***
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
*** ***
*** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Hello We are currently trying to gather the data from our billing departmentWe are trying to get the gift card number to be able to reissue the gift card in the correct amountThank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved I am still waiting for my credit to reflect in my bank accountSo this does not resolve my complaint!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Lord and Taylor is comparing itself to other retailers, when in fact it is the Company LeSportsac that has the listed retail price as $for the same exact item that Lord and Taylor is saying the retail price is $125, that is over 100% difference which is not within the lawConvertible Belt Bag, look online and seeThey are stating it is now on clearance for $which is still more than the actual retail priceThey need to be investigated because I am sure this is not the only product they are exaggerating the retail price of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi ***, Thanks for passing this along to us! Our Executive Resolutions team handles all card complaints from the Revdex.com which are sent directly to our team via the Revdex.com portalCan you please ask the Revdex.com to redirect this to the card issuer, Capital One, in the portalThis way we can
receive the complaint and respond accordingly In the meantime, we will assign this case and begin working itOnce we receive the case through the Revdex.com portal, we will provide the response to the Revdex.com Thank you, *** ***
*** *** ***
*** ***
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive any reimbursement and have not been forwarded any funds.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning, I am writing in regards to the $payment that was made on Black Friday First and foremost I greatly apologize for this inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you
have not received thatI will be more than happy to look into this and see why the payment has not posted to your accountIf you have receipt showing the payment would you please forward that to me, along with any other information that will helpI would like to have this promptly resolved for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***