Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Lord and Taylor left us no choice but ship the watch back to them for evaluationsSince no guarantee whatsoever, we the customer has no choice but to obeyI hope this case can be resolved for the best interest of the customer, not the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear D***,
Good Morning!
Thank you for contacting Lord and Taylor
I have recently received your case regarding Mail advertisements / Advertising Issues. I’m so sorry for the trouble that this matter may of caused you
Please be
assured that I would be more then happy to help get the issue resolvedI have forwarded your request to the appropriate department for further review
Once they have corrected the issue on their end, I’ll update you upon completionWe truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this… I hope to hear from you soon
Warmest Regards,
Jahaira C
Customer Care Center Specialist
***
(###-###-####) USA
(###-###-####) Canada
Lord and Taylor
Good Afternoon, I am writing in regards to the boots that you returned on order ***First and foremost I greatly apologize for the inconvenience that you have had with this returnI have sent to have your pay pal account promptly credited for the bootsAs a token of an apology for
the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L*** *** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to the credits for orders *** and ***First and foremost I greatly apologize for the inconvenience that you have had with the both of these ordersI have researched and found that the gift card for *** was
credited to your *** *** account in the amount of $This was finalized on 3/*/I am researching the credit for ***I thank you for your patience in this matter and I am hoping to have the answers for this question promptly
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
Tell us why here
Dear *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I did some research as I am showing it had originally been submitted on 04/**/for the gift card to be placed back onto the original form of paymentUnfortunately, I am not sure what had happened that had caused the delay with this but I did draw up the paperwork and had this rung immediately todayThe transaction details are as followed:
Transaction # ***
Amount $
Date 05/**/
Please keep in mind, this may take 3-business days to appear back to your account depending on your financial institutionI have attached a copy of the transaction within this email for your records
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Tell us why here...Hi Terri,I’ve contacted the customer below and apologized for her poor experienceI’ve informed her that we have refunded her *** for the package she has not received and also offered her a $gift card as a token of good faithLet me know if you need anything else
Thanks JennJennifer S*** *** ***
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Dear *** ***, Thank you for contacting Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this
matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again I have looked into your order and see that it had been packed and ready to goI’m not able to tell as to what happened that it hadn’t been picked up and I truly apologize for any inconvenience this had causedI have sent this to our registers to be refunded back to the original form of paymentIn addition to completing the refund, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this… I hope to hear from you soon Warmest Regards, Jenn Jennifer S*** Service Excellence Specialist
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***
Thank you for your recent online purchaseWe appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provideI did check your order and on all three different kinds of socks you did
receive 20% discounts for promo summer.
we apologize for customer service We have coached all parties to ensure this does not happen againI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologies
Kind Regards,
Neelam M***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolve
I was given 20% off my next purchase, not the original shoes, the representatives from Lord and Taylor was the ones that said they was going to reimburse me the full amount for the shoes, I didn't make it up, this is what they said. They're trying to cover up what was told to me by several representatives. This is not good business practice, they're covering up what was told to me. I did call back Lord and Taylor and left a message, after they tried to contact me once. They should not be selling damage goods
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order # [redacted]. First and foremost I thank you for letting me know that you did not show the credits that you were looking for. This allows me to research and see what is actually going on. I have researched this and found that the credit for $40.00 has been issued on transaction # [redacted]. The amount of $53.55 was credited and issued on transaction # [redacted]. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
[redacted]
Heather L[redacted]
Service Excellence Specialist
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received...
that. I have researched this and found that the order cancelled due to inventory issues. I will be more than happy to have a comparable set issued to you at the same price. If you call to place your order with customer service please reference order [redacted] I will have notes in the account that state we are honoring the pricing. Thank you again for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
I am writing in regards to order [redacted] and the missing credit of $6.69. First and foremost I greatly apologize for this inconvenience that you have had. I have researched this and found that we have submitted this to our team that processes our [redacted]...
[redacted] credits. I have reached out to them to have this expedited, I do apologize for this inconvenience. I will email you promptly once this has been processed, you also will receive an email from [redacted] in regards to the credit. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Lord and Taylor left us no choice but ship the watch back to them for evaluationsSince no guarantee whatsoever, we the customer has no choice but to obeyI hope this case can be resolved for the best interest of the customer, not the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear D***,
Good Morning!
Thank you for contacting Lord and Taylor
I have recently received your case regarding Mail advertisements / Advertising Issues. I’m so sorry for the trouble that this matter may of caused you
Please be
assured that I would be more then happy to help get the issue resolvedI have forwarded your request to the appropriate department for further review
Once they have corrected the issue on their end, I’ll update you upon completionWe truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this… I hope to hear from you soon
Warmest Regards,
Jahaira C
Customer Care Center Specialist
***
(###-###-####) USA
(###-###-####) Canada
Lord and Taylor
Good Afternoon, I am writing in regards to the boots that you returned on order ***First and foremost I greatly apologize for the inconvenience that you have had with this returnI have sent to have your pay pal account promptly credited for the bootsAs a token of an apology for
the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L*** *** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to the credits for orders *** and ***First and foremost I greatly apologize for the inconvenience that you have had with the both of these ordersI have researched and found that the gift card for *** was
credited to your *** *** account in the amount of $This was finalized on 3/*/I am researching the credit for ***I thank you for your patience in this matter and I am hoping to have the answers for this question promptly
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
Tell us why here
Dear *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I did some research as I am showing it had originally been submitted on 04/**/for the gift card to be placed back onto the original form of paymentUnfortunately, I am not sure what had happened that had caused the delay with this but I did draw up the paperwork and had this rung immediately todayThe transaction details are as followed:
Transaction # ***
Amount $
Date 05/**/
Please keep in mind, this may take 3-business days to appear back to your account depending on your financial institutionI have attached a copy of the transaction within this email for your records
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Tell us why here...Hi Terri,I’ve contacted the customer below and apologized for her poor experienceI’ve informed her that we have refunded her *** for the package she has not received and also offered her a $gift card as a token of good faithLet me know if you need anything else
Thanks JennJennifer S*** *** ***
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Dear *** ***, Thank you for contacting Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this
matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again I have looked into your order and see that it had been packed and ready to goI’m not able to tell as to what happened that it hadn’t been picked up and I truly apologize for any inconvenience this had causedI have sent this to our registers to be refunded back to the original form of paymentIn addition to completing the refund, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this… I hope to hear from you soon Warmest Regards, Jenn Jennifer S*** Service Excellence Specialist
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***
Thank you for your recent online purchaseWe appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provideI did check your order and on all three different kinds of socks you did
receive 20% discounts for promo summer.
we apologize for customer service We have coached all parties to ensure this does not happen againI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologies
Kind Regards,
Neelam M***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolve
I was given 20% off my next purchase, not the original shoes, the representatives from Lord and Taylor was the ones that said they was going to reimburse me the full amount for the shoes, I didn't make it up, this is what they said. They're trying to cover up what was told to me by several representatives. This is not good business practice, they're covering up what was told to me. I did call back Lord and Taylor and left a message, after they tried to contact me once. They should not be selling damage goods
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order # [redacted]. First and foremost I thank you for letting me know that you did not show the credits that you were looking for. This allows me to research and see what is actually going on. I have researched this and found that the credit for $40.00 has been issued on transaction # [redacted]. The amount of $53.55 was credited and issued on transaction # [redacted]. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
[redacted]
Heather L[redacted]
Service Excellence Specialist
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received...
that. I have researched this and found that the order cancelled due to inventory issues. I will be more than happy to have a comparable set issued to you at the same price. If you call to place your order with customer service please reference order [redacted] I will have notes in the account that state we are honoring the pricing. Thank you again for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to order [redacted] and the missing credit of $6.69. First and foremost I greatly apologize for this inconvenience that you have had. I have researched this and found that we have submitted this to our team that processes our [redacted]...
[redacted] credits. I have reached out to them to have this expedited, I do apologize for this inconvenience. I will email you promptly once this has been processed, you also will receive an email from [redacted] in regards to the credit. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]