Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want my money back. I do not want a store credit. I NEVER want to shop at L+T ever again. They broke company policy many times - but the most important was accepting my return and not doing anything for more than 50 days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to cancelled order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service, I apologize that you...
have not received that. Since those items are no longer available I will be more than happy to honor the pricing that you had on comparable items. I just ask that if you place an order you email the order number to me and I will make the adjustments. I also ask that you let me know what the pricing was as I am unable to see the pricing on the items you purchased. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to provide our customer’s with the highest level in customer service and I apologize...
that you have not received that. I will be more than happy to have the gift set that you ordered sent to you as long there is still inventory available. I just ask that you please confirm the address that you would like this to be issued to. If there is no inventory available I will have your account promptly credited. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
I am writing in regards to the damaged shoes that you have received from order [redacted]. I have sent for the [redacted] account to be credited for this order. Would you please provide me with the name of the store associate that would not accept the return?...
If you would like I would be more than happy to contact [redacted] and have the shoes picked up for the return. I have also email you a complimentary label for the return, if you do not receive this by later this afternoon please let me know. I thank you for your time and patience in this matter and for giving me the opportunity to assist and have this matter resolved.
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], This is the card I used for the purchase to Lord and Tayor on March [redacted]. Mastercard # [redacted] so they can credit $60.00 back to my card.I find that this resolution is satisfactory to me and the matter has been resolved as soon as I have received the $60.00 credit.
Sincerely,
[redacted]
Good Afternoon, I am writing in regards to your recent inquiry with Lord and Taylor in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer...
service and I apologize that you have not received that. When you call customer service they do not have the ability to look up the lowest selling price as it is done with the register system in our stores. The agents in customer service do not have the registers to do this. I have reached out to the store for help to get you the lowest selling price. This is not something we can do all the time but due to the circumstance I was able to have this done. The pricing would be as follows: Dress flat shoe that was paid $ 39.50 would be $16.58Jacket that was paid $ 104.00 would be $ 78.00Dress flat shoe that was paid $ 44.00 would be $ 16.79 I thank you for your time and patience in this matter. Kind Regards Heather L[redacted]Service Excellence Specialist
Tell us why here...
Good Morning [redacted],
I am writing in regards to the return that was done on order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order . We at Lord and Taylor strive to give our customer’s the highest level in...
customer service and I apologize that you have not received that. I am currently working to have this credit issued to your account. I thank you for making me aware of the situation and letting me be able to assist you in have this resolved. I am showing other orders in our system using an [redacted]s card, would you like me to have the $ 19.46 placed back to that card? I look forward to hearing back from you and thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A copy of the email I received from Lord & Taylor is below.
Sincerely,
[redacted] RE: Taxes Order [redacted] Today, 3:19 PM[redacted]
T Dear [redacted], Thank you for reaching out to Lord & Taylor. I have received your case and see the reason our Review Team had cancelled your order is because they are not able to verify the information provided on the order with the credit card account used. Please be sure that all...
information, name, billing address, shipping address, phone number, etc, match exactly what the credit card company has. We can certainly honor the prices originally paid on the order. I have listed them within your case. You can certainly contact customer service and refer to Case # [redacted] and a representative would gladly assist you with placing the order. I apologize for any inconvenience this may have caused. If you have any questions, please do not hesitate to reach out to me. Kind regards,Jenn Jennifer S[redacted]Service Excellence Specialist[redacted]
[redacted]
[redacted]
Dear [redacted], Thank you again for contacting the Revdex.com regarding your pictures from the fashion show at the Westfield store. The store did in fact send you various copies of the pictures that the photographer took of you at the event. While you may have seen more pictures from the photographer that day, the store sent you all of the stills that they received from him. We do not have any additional pictures of you from that day. Please do not send any further correspondence with the Revdex.com regarding this issue. Thank you. Best, [redacted]
[redacted]
[redacted]
[redacted]
Hello,Our Service Excellence team contacted the customer and refunded the shipping fee, offered a $50 giftcard and notified that she will receive the dress tomorrow.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because I still got doubled billed for a duplocate order. From the time the purchase was made and I realized there was a problem I call customer service and was told that there was nothing they could do until I got the conformation email with the order number. The purchase was made 4/**/15 @1130am. I received the confirmation email 4/**/15 @544am. When I called customer service they said there was nothing they could do because the order had already been sent out. I got the shipping email later thar afternoon. There was nothing the could di,to cancel my order from the moment I saw it was duplicated until it was shippe. 2 days time. So I have been doubled billed for this order and it will probably take 2 weeks to Shipp it back and get my refund when I could not have financially handle the addition withdraw. This was my first and last experience with this company whose service motto is there is nothing I can do to fix it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have indeed forwarded this to our review team so that they can look into this and have this taken care of. As soon as I hear back from them, I will reach out to you. Thank you for your patience in this matter. If you have any questions, please do not hesitate to reach out to me.
Kind regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In my last email to you, I requested that an executive see this issue. It's a pretty major problem that I couldn't use the gift card that someone bought me. Apologies aren't enough. Refunds aren't enough. Statements about "high level of customer service" are not enough.I need to know that an executive who is responsible for fixing this issue has seen my complaint and will do something to fix the issue. I don't consider a "Customer Service Supervisor" to be an executive. I need someone at the VP or Director level to see this complaint and respond to it with how they are going to fix this issue so it doesn't happen to other customers. When someone buys you a gift card, you should be able to use it to make a purchase online. An appropriate response would be from an executive who is in charge of your payment systems or operations.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, I am writing in regards to the credits for the returns on orders [redacted] and [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with both of these orders. We at Lord and Taylor strive to give our customers the highest level in customer...
service, and I apologize that you have not received that. I have researched order [redacted]. I have found the following credits: [redacted] For order [redacted] I am showing the items have been returned, I am showing the credit card was authorized, but not charged for the order. This is why the credit has not been applied. I apologize about this and am working on having this promptly corrected quickly for you. As a token of an apology for the trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want my money back. I do not want a store credit. I NEVER want to shop at L+T ever again. They broke company policy many times - but the most important was accepting my return and not doing anything for more than 50 days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to cancelled order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service, I apologize that you...
have not received that. Since those items are no longer available I will be more than happy to honor the pricing that you had on comparable items. I just ask that if you place an order you email the order number to me and I will make the adjustments. I also ask that you let me know what the pricing was as I am unable to see the pricing on the items you purchased. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Hello,Our Service Excellence is having a new box sent to the customer and are refunding the giftbox as well.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to provide our customer’s with the highest level in customer service and I apologize...
that you have not received that. I will be more than happy to have the gift set that you ordered sent to you as long there is still inventory available. I just ask that you please confirm the address that you would like this to be issued to. If there is no inventory available I will have your account promptly credited. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the damaged shoes that you have received from order [redacted]. I have sent for the [redacted] account to be credited for this order. Would you please provide me with the name of the store associate that would not accept the return?...
If you would like I would be more than happy to contact [redacted] and have the shoes picked up for the return. I have also email you a complimentary label for the return, if you do not receive this by later this afternoon please let me know. I thank you for your time and patience in this matter and for giving me the opportunity to assist and have this matter resolved.
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], This is the card I used for the purchase to Lord and Tayor on March [redacted]. Mastercard # [redacted] so they can credit $60.00 back to my card.I find that this resolution is satisfactory to me and the matter has been resolved as soon as I have received the $60.00 credit.
Sincerely,
[redacted]
Good Afternoon, I am writing in regards to your recent inquiry with Lord and Taylor in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer...
service and I apologize that you have not received that. When you call customer service they do not have the ability to look up the lowest selling price as it is done with the register system in our stores. The agents in customer service do not have the registers to do this. I have reached out to the store for help to get you the lowest selling price. This is not something we can do all the time but due to the circumstance I was able to have this done. The pricing would be as follows: Dress flat shoe that was paid $ 39.50 would be $16.58Jacket that was paid $ 104.00 would be $ 78.00Dress flat shoe that was paid $ 44.00 would be $ 16.79 I thank you for your time and patience in this matter. Kind Regards Heather L[redacted]Service Excellence Specialist
Tell us why here...
Good Morning [redacted],
I am writing in regards to the return that was done on order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order . We at Lord and Taylor strive to give our customer’s the highest level in...
customer service and I apologize that you have not received that. I am currently working to have this credit issued to your account. I thank you for making me aware of the situation and letting me be able to assist you in have this resolved. I am showing other orders in our system using an [redacted]s card, would you like me to have the $ 19.46 placed back to that card? I look forward to hearing back from you and thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A copy of the email I received from Lord & Taylor is below.
Sincerely,
[redacted] RE: Taxes Order [redacted] Today, 3:19 PM[redacted]
[redacted] [redacted]
T Dear [redacted], Thank you for reaching out to Lord & Taylor. I have received your case and see the reason our Review Team had cancelled your order is because they are not able to verify the information provided on the order with the credit card account used. Please be sure that all...
information, name, billing address, shipping address, phone number, etc, match exactly what the credit card company has. We can certainly honor the prices originally paid on the order. I have listed them within your case. You can certainly contact customer service and refer to Case # [redacted] and a representative would gladly assist you with placing the order. I apologize for any inconvenience this may have caused. If you have any questions, please do not hesitate to reach out to me. Kind regards,Jenn Jennifer S[redacted]Service Excellence Specialist[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted], Thank you again for contacting the Revdex.com regarding your pictures from the fashion show at the Westfield store. The store did in fact send you various copies of the pictures that the photographer took of you at the event. While you may have seen more pictures from the photographer that day, the store sent you all of the stills that they received from him. We do not have any additional pictures of you from that day. Please do not send any further correspondence with the Revdex.com regarding this issue. Thank you. Best, [redacted]
[redacted]
[redacted]
[redacted]
Hello,Our Service Excellence team contacted the customer and refunded the shipping fee, offered a $50 giftcard and notified that she will receive the dress tomorrow.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because I still got doubled billed for a duplocate order. From the time the purchase was made and I realized there was a problem I call customer service and was told that there was nothing they could do until I got the conformation email with the order number. The purchase was made 4/**/15 @1130am. I received the confirmation email 4/**/15 @544am. When I called customer service they said there was nothing they could do because the order had already been sent out. I got the shipping email later thar afternoon. There was nothing the could di,to cancel my order from the moment I saw it was duplicated until it was shippe. 2 days time. So I have been doubled billed for this order and it will probably take 2 weeks to Shipp it back and get my refund when I could not have financially handle the addition withdraw. This was my first and last experience with this company whose service motto is there is nothing I can do to fix it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Dear [redacted],
I have indeed forwarded this to our review team so that they can look into this and have this taken care of. As soon as I hear back from them, I will reach out to you. Thank you for your patience in this matter. If you have any questions, please do not hesitate to reach out to me.
Kind regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In my last email to you, I requested that an executive see this issue. It's a pretty major problem that I couldn't use the gift card that someone bought me. Apologies aren't enough. Refunds aren't enough. Statements about "high level of customer service" are not enough.I need to know that an executive who is responsible for fixing this issue has seen my complaint and will do something to fix the issue. I don't consider a "Customer Service Supervisor" to be an executive. I need someone at the VP or Director level to see this complaint and respond to it with how they are going to fix this issue so it doesn't happen to other customers. When someone buys you a gift card, you should be able to use it to make a purchase online. An appropriate response would be from an executive who is in charge of your payment systems or operations.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, I am writing in regards to the credits for the returns on orders [redacted] and [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with both of these orders. We at Lord and Taylor strive to give our customers the highest level in customer...
service, and I apologize that you have not received that. I have researched order [redacted]. I have found the following credits: [redacted] For order [redacted] I am showing the items have been returned, I am showing the credit card was authorized, but not charged for the order. This is why the credit has not been applied. I apologize about this and am working on having this promptly corrected quickly for you. As a token of an apology for the trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]