Tell us why here
Good Morning,
I am writing in regards to the watch from order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service, and I
apologize that you have not received this If you take your invoice to the store they should be able to exchange the watch if the one with the black strap is available. If you would like to return the item I will be more than happy to have a complimentary label issued to youI will honor the same pricing for a comparable item if you wish to repurchase. I look forward to hearing back from you
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Hello customer has been fully refunded for both ordersPlease see below the emails sent to the customer
*** *** ***
*** *** ***
Hello! I have researched your request with Lord & Taylor regarding the *** Claim from your orderFor your records, the transaction details are below
Please allow 3-business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.Phone: Lord & Taylor ###-###-#### Monday-Friday 9am -4:30pm
As always, thank you for your loyalty and support of Lord & Taylor
Warmest Regards, Denise
Case # ***
HBC Service Excellence
*** * *** * ***
*** *** ***
*** ***
*** *** *** ***
*** *** ** ***
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our
Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
You can certainly purchase these at the original price of $that you had paidI’m so sorry to hear about the difficulties you had while trying to do thisThere are a few ways we can do thisUnfortunately, there isn’t a code or anything I can send you, however, you are able to place the order directly on the website and forward me the order numberOnce the order is in a shipped status, I can then go in and do a price adjustment crediting the difference back to youYou can also contact customer service and they can certainly place the order for you honoring the priceI have made notes in your original order as well as Case # *** to refer to
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
*** ***
Customer Care Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Tell us why here
Dear *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding a an issue you had with an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I will be more then happy to go ahead and assist youI just want to be clear on exactly which items had not been received from the orders so that I may forward the feedback to the correct departments so this does not continue to happenOrder ***, all items have been received except for Driving Miss Paisley Bikini Top (SKN ***)In Order ***0, I see that A heatwave Bikini Top (SKN***) and A Heatwave Hipster Bikini Bottom (SKN ***) were sent to the vendor for fulfillment, however, I am not showing any tracking informationI’m not sure why this had happened hut I will definitely, get this issue taken care of for you as soon as possibleThe Jersey V-Back dress (SKN ***) had not been received from this order either
You had mentioned about returning items from these ordersI would be happy to send out a complimentary label to you so that you do not have to travel to the store if you would likeWe truly appreciate the time you took in order to provide us with aggravating instances so that we can help better our systems and customer service
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
***
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11871850, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Heather ,I appreciate your offer of sending me a gift card for $to help remedy having almost times the dollar amount of my order put on hold in my checking account.A $dollar gift card would be a more appropriate amount ( at least ) since I have had to contact several companies in the hopes that they would not remove funds that I have already paid my bills with in order to avoid having my checking account overdrawn I would also ask that Lord & Taylor take a closer review of this policy as it not only is a matter of inconvenience but a matter of a customers funds inappropriately held asideIt has made having my money ( not money owed to Lord & Taylor ) inaccessible for checks already written and now are most likely going to bounce This adds not only undue stress , but an added worry that a $fee will be made on every check that will not clear as a result There is no justification to hold any amount of money beyond what your customers total order is for. A debit card allows your company to instantly access the money owed so there is nothing logical about holding double ( almost triple ) the amount until the items have shipped If the items are being shipped via another vendor or location then it is the responsibility of Lord & Taylor to disperse the funds at the time the order is made - not at the inconvenience of holding additional funds from your customer You would also do well to train your customer service team in greater depth on how to de-escalate a situation rather than being indifferent and dismissive , particularly when it involves your customers bank accounts ! Thank you for your consideration *** ***
*** *** ***
*** *** * ** ***
*** *** *** *** ** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Tell us why here
Good Morning,
I am writing in regards to the missing gift with purchaseFirst and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatI have reached out to our warehouse to see if we are able to have this gift with purchase shipped to you if we have inventoryIf we do not have inventory I have asked for another gift with purchase to be issued to youI thank you for your time and patience in this matter, and will be back in touch with more information
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
First and foremost, I would like to apologize for the delay in response to you in regards to this matterUnfortunately, as we are experiencing a
high volume of concerns and issues with customers, our department is slightly behindHowever, I assure you that your case has not been forgotten
I have received your case in and truly apologize for any frustrations caused. *** is a third party in which Lord & Taylor does not have access to, however, we are a participating retailerPer *** exclusions list, use of coupons/promotional codes not listed on *** may void cash backIf you had placed an order online and used any promotional code advertised by Lord & Taylor, this may be why you had not received the cash back per *** exclusions. If you’d be so kind as provide an order number, I will be more then happy to look into this for youWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service
I look forward to your response and looking into this further for you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Service Excellence Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
That is the order number, not the Revdex.com complaint IDMy complaint is about order #*** (which is a lord and Taylor number)As you may have noticed from the business's response, they are still investigating the status of my refund for that order numberI am awaiting the business's response on the status of their investigationThank you
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not
received that I will be more than happy to have the authorization holds removedI just ask that you please provide me with the financial institutions fax number, the amount of the holds, the last of the account and if there is a certain person or department that it need to go toI will have the authorization form sent promptly to them I look forward to hearing back from you soon
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email:***
I am not sure why this should be transferred to Capital One, I have spoken to them and they are incompetent I am a Lord and Taylor customer for years and
they own the relationship as far as I am concernedOutsourcing their credit card operation does not remove their responsibility It is the Lord and Taylor name on my card not Capital One They need to take action in my opinion as a firm representing their company and brand has made a very bad mistake, which very possibly has exposed my personal information
Good Afternoon, I am writing in regards to the price adjustment that you are requestingI will be more than happy to have the adjustment issued for youI just ask that you please provide me with the order number and I will promptly send for the adjustment to be issuedI thank you
for your time and patience in this matterI look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Awaiting response from company about refund for order referenced in initial complaint (order #***)Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning, I am writing in regards to the return from order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have
not received thatI have researched this and found that the credit in the amount of $ was credit onto your LT account , the transaction number is ***Would you please provide me the amount of interest that was charged to your account and I will have that credited as wellI do apologize for the inconvenience , and look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Com
Tell us why here
Dear *** ***,
Thank you for contacting Lord & Taylor!
We have received word that you have been experiencing difficulties with using our promo codes online and apologize to you
There are exclusions to the use of the promo code which are listed when you click
on the code at the top of the website for detailsThese exclusions can include: specific brands; specific sales such as Limited Day, Specials, Buy More Save More Events, or Fast & Fab items; Smart Value Items; Fragrances & Cosmetics; Charity Merchandise; as well as specific DepartmentsAll of the Exclusions are listed near the above Promo Code, by clicking the details hyperlinkThe exclusions list also gives furthering information on the exclusions list as to what the discounted amount would be, if there are separate discountsThe dated period is also listed for the time frame of which the promo discounts are usable from and till
You also have the additional option to print out the discount promo code pass, to take into the store with you and you may use it for an in store purchase
It is likely if the code did not apply then the item is an exclusionYou may also try placing your order with a call to our customer care center at ###-###-#### and a Customer Care Associate will be happy to place your order for you and assist you with finding out what items are excluded and what they might be listed under
For your inconvenience in not being able to use any of the promo codes that we have had listed, we are offering you a 15% off discount and free day air, with your next purchase with usThis can be redeemed by calling our customer care center and it will be listed and noted under your most recent order number we have on file, ***Please give the next Customer Care Associate your order number and they can honor that discount for you
If there are any other questions or concerns, please feel free to respond to this email or contact us at ###-###-####
Again, please accept our apologies for any inconvenience this may have caused and thank you for shopping with Lord & Taylor
Cassie V
Customer Care Center Associate
Lord & Taylor
Cassandra V***
Customer Care Specialist
* xxx***
Hudson’s Bay
*** *** *** *** *** *** ** ***
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return for an order you’ve placed onlineAs a result of
this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both *** *** along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I have looked into this issue for you and see that the gift card to *** requests had been submitted to our Sales Audit TeamThey are slightly behind and I truly apologize for the delayI have reached out to them to have this expeditedOnce I hear back from them, I will reach out to you with the transaction details
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
*** *** *** * *** ***
*** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Morning, I am writing in regards to the credit for order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have
not received thatI have researched this and found that this has been sent for the credit to be issued, I have reached out to the sales audit team to confirm that the credit has been issuedAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L***Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Afternoon, I am writing in regards to the credit for the return that you have made at the *** *** in New JerseyFirst and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer
serviceI will be more than happy to assist, I just need little more informationWere the items from an online order, if they were would you please provide me the order numberIf the items were in store, would you please provide me a copy of the receipts so I am able to process this for youI will be more than happy to help resolve this matterI look forward to hearing back form you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Good Morning,
I am writing in regards to the watch from order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service, and I
apologize that you have not received this If you take your invoice to the store they should be able to exchange the watch if the one with the black strap is available. If you would like to return the item I will be more than happy to have a complimentary label issued to youI will honor the same pricing for a comparable item if you wish to repurchase. I look forward to hearing back from you
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Hello customer has been fully refunded for both ordersPlease see below the emails sent to the customer
*** *** ***
*** *** ***
Hello! I have researched your request with Lord & Taylor regarding the *** Claim from your orderFor your records, the transaction details are below
Please allow 3-business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.Phone: Lord & Taylor ###-###-#### Monday-Friday 9am -4:30pm
As always, thank you for your loyalty and support of Lord & Taylor
Warmest Regards, Denise
Case # ***
HBC Service Excellence
*** * *** * ***
*** *** ***
*** ***
*** *** *** ***
*** *** ** ***
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our
Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
You can certainly purchase these at the original price of $that you had paidI’m so sorry to hear about the difficulties you had while trying to do thisThere are a few ways we can do thisUnfortunately, there isn’t a code or anything I can send you, however, you are able to place the order directly on the website and forward me the order numberOnce the order is in a shipped status, I can then go in and do a price adjustment crediting the difference back to youYou can also contact customer service and they can certainly place the order for you honoring the priceI have made notes in your original order as well as Case # *** to refer to
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
*** ***
Customer Care Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Tell us why here
Dear *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding a an issue you had with an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I will be more then happy to go ahead and assist youI just want to be clear on exactly which items had not been received from the orders so that I may forward the feedback to the correct departments so this does not continue to happenOrder ***, all items have been received except for Driving Miss Paisley Bikini Top (SKN ***)In Order ***0, I see that A heatwave Bikini Top (SKN***) and A Heatwave Hipster Bikini Bottom (SKN ***) were sent to the vendor for fulfillment, however, I am not showing any tracking informationI’m not sure why this had happened hut I will definitely, get this issue taken care of for you as soon as possibleThe Jersey V-Back dress (SKN ***) had not been received from this order either
You had mentioned about returning items from these ordersI would be happy to send out a complimentary label to you so that you do not have to travel to the store if you would likeWe truly appreciate the time you took in order to provide us with aggravating instances so that we can help better our systems and customer service
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
***
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11871850, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Heather ,I appreciate your offer of sending me a gift card for $to help remedy having almost times the dollar amount of my order put on hold in my checking account.A $dollar gift card would be a more appropriate amount ( at least ) since I have had to contact several companies in the hopes that they would not remove funds that I have already paid my bills with in order to avoid having my checking account overdrawn I would also ask that Lord & Taylor take a closer review of this policy as it not only is a matter of inconvenience but a matter of a customers funds inappropriately held asideIt has made having my money ( not money owed to Lord & Taylor ) inaccessible for checks already written and now are most likely going to bounce This adds not only undue stress , but an added worry that a $fee will be made on every check that will not clear as a result There is no justification to hold any amount of money beyond what your customers total order is for. A debit card allows your company to instantly access the money owed so there is nothing logical about holding double ( almost triple ) the amount until the items have shipped If the items are being shipped via another vendor or location then it is the responsibility of Lord & Taylor to disperse the funds at the time the order is made - not at the inconvenience of holding additional funds from your customer You would also do well to train your customer service team in greater depth on how to de-escalate a situation rather than being indifferent and dismissive , particularly when it involves your customers bank accounts ! Thank you for your consideration *** ***
*** *** ***
*** *** * ** ***
*** *** *** *** ** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Tell us why here
Good Morning,
I am writing in regards to the missing gift with purchaseFirst and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you
have not received thatI have reached out to our warehouse to see if we are able to have this gift with purchase shipped to you if we have inventoryIf we do not have inventory I have asked for another gift with purchase to be issued to youI thank you for your time and patience in this matter, and will be back in touch with more information
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
First and foremost, I would like to apologize for the delay in response to you in regards to this matterUnfortunately, as we are experiencing a
high volume of concerns and issues with customers, our department is slightly behindHowever, I assure you that your case has not been forgotten
I have received your case in and truly apologize for any frustrations caused. *** is a third party in which Lord & Taylor does not have access to, however, we are a participating retailerPer *** exclusions list, use of coupons/promotional codes not listed on *** may void cash backIf you had placed an order online and used any promotional code advertised by Lord & Taylor, this may be why you had not received the cash back per *** exclusions. If you’d be so kind as provide an order number, I will be more then happy to look into this for youWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service
I look forward to your response and looking into this further for you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Service Excellence Specialist
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
That is the order number, not the Revdex.com complaint IDMy complaint is about order #*** (which is a lord and Taylor number)As you may have noticed from the business's response, they are still investigating the status of my refund for that order numberI am awaiting the business's response on the status of their investigationThank you
Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not
received that I will be more than happy to have the authorization holds removedI just ask that you please provide me with the financial institutions fax number, the amount of the holds, the last of the account and if there is a certain person or department that it need to go toI will have the authorization form sent promptly to them I look forward to hearing back from you soon
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email:***
I am not sure why this should be transferred to Capital One, I have spoken to them and they are incompetent I am a Lord and Taylor customer for years and
they own the relationship as far as I am concernedOutsourcing their credit card operation does not remove their responsibility It is the Lord and Taylor name on my card not Capital One They need to take action in my opinion as a firm representing their company and brand has made a very bad mistake, which very possibly has exposed my personal information
Good Afternoon, I am writing in regards to the price adjustment that you are requestingI will be more than happy to have the adjustment issued for youI just ask that you please provide me with the order number and I will promptly send for the adjustment to be issuedI thank you
for your time and patience in this matterI look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Awaiting response from company about refund for order referenced in initial complaint (order #***)Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning, I am writing in regards to the return from order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have
not received thatI have researched this and found that the credit in the amount of $ was credit onto your LT account , the transaction number is ***Would you please provide me the amount of interest that was charged to your account and I will have that credited as wellI do apologize for the inconvenience , and look forward to hearing back from you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Com
Tell us why here
Dear *** ***,
Thank you for contacting Lord & Taylor!
We have received word that you have been experiencing difficulties with using our promo codes online and apologize to you
There are exclusions to the use of the promo code which are listed when you click
on the code at the top of the website for detailsThese exclusions can include: specific brands; specific sales such as Limited Day, Specials, Buy More Save More Events, or Fast & Fab items; Smart Value Items; Fragrances & Cosmetics; Charity Merchandise; as well as specific DepartmentsAll of the Exclusions are listed near the above Promo Code, by clicking the details hyperlinkThe exclusions list also gives furthering information on the exclusions list as to what the discounted amount would be, if there are separate discountsThe dated period is also listed for the time frame of which the promo discounts are usable from and till
You also have the additional option to print out the discount promo code pass, to take into the store with you and you may use it for an in store purchase
It is likely if the code did not apply then the item is an exclusionYou may also try placing your order with a call to our customer care center at ###-###-#### and a Customer Care Associate will be happy to place your order for you and assist you with finding out what items are excluded and what they might be listed under
For your inconvenience in not being able to use any of the promo codes that we have had listed, we are offering you a 15% off discount and free day air, with your next purchase with usThis can be redeemed by calling our customer care center and it will be listed and noted under your most recent order number we have on file, ***Please give the next Customer Care Associate your order number and they can honor that discount for you
If there are any other questions or concerns, please feel free to respond to this email or contact us at ###-###-####
Again, please accept our apologies for any inconvenience this may have caused and thank you for shopping with Lord & Taylor
Cassie V
Customer Care Center Associate
Lord & Taylor
Cassandra V***
Customer Care Specialist
* xxx***
Hudson’s Bay
*** *** *** *** *** *** ** ***
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return for an order you’ve placed onlineAs a result of
this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both *** *** along with *** *** and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I have looked into this issue for you and see that the gift card to *** requests had been submitted to our Sales Audit TeamThey are slightly behind and I truly apologize for the delayI have reached out to them to have this expeditedOnce I hear back from them, I will reach out to you with the transaction details
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
*** *** *** * *** ***
*** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Morning, I am writing in regards to the credit for order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have
not received thatI have researched this and found that this has been sent for the credit to be issued, I have reached out to the sales audit team to confirm that the credit has been issuedAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L***Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Afternoon, I am writing in regards to the credit for the return that you have made at the *** *** in New JerseyFirst and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer
serviceI will be more than happy to assist, I just need little more informationWere the items from an online order, if they were would you please provide me the order numberIf the items were in store, would you please provide me a copy of the receipts so I am able to process this for youI will be more than happy to help resolve this matterI look forward to hearing back form you soon Kind Regards Heather L*** Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company *** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***