Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Good afternoon Jahaira, Please review my information as follows. Unfortunately I could not find a FAX # for the Bank of America Money Network Bank portal but I am including the BOA customer service phone number.[redacted]
Tell us why here...Good Morning,I am writing in regards to order [redacted]6. First and foremost I greatly apologize for the inconviences that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not...
receieved that. I have reached out to my team that handles our [redacted] transactions and asked them to have this expediteded as quickly as possible for you. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
I am writing in regards to the credit for order [redacted]. First and foremost I apologize for the inconvenience that you have had with this order. I have researched this and found that the credit has been issued to your account. The transaction number is...
[redacted], the amount is $ 29.02. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
I am writing in regards to the return for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I...
apologize that you have not received that. I have researched this and found the reason you were issued a gift card is that the billing and shipping address are different. When an order is returned and this information is different the system can not differentiate if the order is a gift or not, hence the gift card that is issued. I am showing the gift card was credited to your original form of payment on transaction # [redacted] in the amount of $ 109.42. I have sent to have the shipping on this order promptly credited to your account. Again I apologize for the inconvenience and thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: ([redacted]) USA
Phone ( [redacted]) Canada
Email: [redacted]
Dear Jingwen, Good Afternoon! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issues that occurred with your last order. I can assure you it was not...
our intent to disappoint our customer’s. I have recently received your case regarding an order that you placed, but have ended up cancelling. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The order cancelled due to lack of inventory for the distribution center. However, I do see inventory for this item within our local stores. Which is why the ‘out of stock’ option was not listed on the website. Please be assured that I would be more then happy to seek further information from the local stores, so we can get this item to you. If I can able to locate the Nolita Leather Satchel Bag, I will honor the previous sale price. If I am able to locate the item at the store, you will need to make the transaction via phone so the clerk can do a ‘store send’. Due to the inconveniences , I’d like to offer you an additional 15% off your new order as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards,Jahaira
Tell us why here..
Hello
Please contact Heather L[redacted] to resolve this rather then the Revdex.com. We are trying to place this order with you at the earliest conveniences.
Thank you
Terri H[redacted]
Supervisor
This is the email that Heather also sent you.
Good Morning,
I hope you have had a wonderful weekend. I will be more than happy to give you a call to have an order placed for you before 5p.m. Do you have a list of web id numbers that you can provide me? I will have all the information set up so when I call you we can have the order placed seamlessly and smoothly as possible. I look forward to hearing back from you soon and speaking with you today.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
[Your Answer Here] They have told me this before and I still never heard back from any one.The only normal response is to simply send my Images as promised.I don't have time to keep following-up and they're getting paid for their time, I'm not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
First and foremost, I would like to apologize for the delay in response to you in regards to this matter.
I have recently received your case...
regarding a an issue you had with a return. As a result of this, you had called and emailed into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
We have issued the paperwork for Cool Slimming Firm Shaping Slip (SKN [redacted]) to be credit back to your original form of payment. Once the paperwork is handed back to myself, you will receive an email with the transaction details.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn”
Jennifer S[redacted]
Customer Care Specialist
E [email protected]
O (###-###-####) USA
(###-###-####) Canada
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
The credit they state has been refunded is not true. I have contacted [redacted] who is in charge of the Lord & Taylor credit card and the credit has not been applied. Just because a business or manager states they put in the request. Does not mean the funds or money has been applied. Otherwise, it's a promise that has not been delivered. I am currently waiting for the credit. From weeks to days, it's a lot of delays, empty promises and ZERO executive from Lord & Taylor Customer Service. Empty promises = zero results. Have Lord & Taylor provide you with the authorization code(s) and wiring information to [redacted], date/time of wire. What they provided to you was a date of a request. Not an actionable transaction taking place. More delays and lies from Lord & Taylor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, I am writing in regards to the $150.00 in gift cards that you used for orders [redacted] and [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with both of these orders. I will be more than happy to have the gift cards replaced for...
you. I just ask that you please provide me with the address that you would like me to have the gift cards issued to. I look forward to hearing back from you soon. Kind Regards Heather L[redacted] Service Excellence Specialist Tell us why here...
I have reached out to customer to let him know that his account has been refunded for missing item as well as price adjustment . I am sending him $25.00 gift card for inconvenience. Thank you Neelam M[redacted] Service Excellence Specialist
Thank you for your recent online purchase. We appreciate your patronage at The Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide.
We apologize that you did not receive...
your order for Holiday because your order was cancelled due to inventory shortage of this item. Additionally Wrong information provided by customer service regarding backorder and I am really sorry for this matter as we have coached all parties to ensure this does not happen again.
Moving forward, I’ll be happy to honor the previous price for ‘comparable item’ since unfortunately we do not have inventory for this item. Once you have placed an order just forward me the order number so that I can adjust the price . Or you can have an agent place an order for you since I will have note in your cancel order to honor this price ( expires in 90 days) with free expedite shipping. We truly appreciate your feedback and the time that you took to notify us of this experience.
Again, please accept our most sincere apologies.. As a token of appreciation I am going to send you a gift card of $25.00 for your inconvenience and hope you continue to be a loyal Lord and Taylor customer.
Thank you for your patience.
Kind Regards,
Neelam M[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have had this order refunded on transaction # [redacted] in the amount of $69.32. As this item came from the vendor directly I have sent the photo’s that were provided to me to the vendor themselves, to make them aware of the issue. I do apologize for any and all inconveniences that you may have had.
First and foremost, I would like to apologize for the previous negative shopping experience to which you have encountered while shopping with us. I...
have recently received your case regarding an order that you placed, to which the order did not go through . I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – We will be happy to e-mail your bank and request for them to reverse the authorization hold off your account.
Please provide me with the information as stated below:
Bank’s fax number:
Name of bank:
Amount(s) on hold:
Date of purchase:
Order number:
Last four digits and type of card used.
I can have this request fulfilled for you as soon as possible, if you do not wish to wait the banks timeframe for the authorization hold removal.
Due to the inconveniences, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
[redacted]
[redacted]
Hi [redacted], Sales Audit had just reached out to me and advised that the credit is now posted to your Lord & Taylor account. [redacted] We truly do thank you for your patience in this matter. For your inconvenience with this ordeal, I would like to send you a $35.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this. If you have any questions or concerns, please do not hesitate to reach out to me. Kind regards, Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will work with their Customer Service Rep to obtain a replacement swimsuit at the originally agreed upon price/discount.
Sincerely,
[redacted]
Good Morning, I will be more than happy to have the credit back to your credit card. I will need the credit card number for this transaction to be completed. As stated in the previous email because the order is from August of 2014 I am unable to see the transaction details, I do apologize for this. If you would please contact me at ###-###-#### I will be able to assist, or if you would like me to call you I will be more than happy to . The phone number I was provided is ###-###-#### if there is an alternate phone number I will be more than happy to reach out to you. I look forward to hearing back from you to have this resolved for you. Kind Regards, [redacted] [redacted] Lord and Taylor | [redacted]Phone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Dear [redacted] Thank you for your recent online purchase. We appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide. I have recently received your case regarding an order that you placed, but...
never received any confirmation details regarding this order even after 48 hours. Please accept my sincere apology regard not being able to see your order information online . Due to error in our system you were unable to receive confirmation information on your order. Generally our customers do receive confirmation on their orders right away. Also When you submitted your order an authorization hold for available funds was sent to your financial institution. This is not an actual charge as you are not charged until the order ships. The amount of your order is temporarily deducted from your available balance by your financial institution. Authorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed. I have checked our system and authorization hold has been removed from your account. I’d like to forward you a $50.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Thank you for your patience. Kind Regards, Neelam M[redacted] Service Excellence Specialist Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Good afternoon Jahaira, Please review my information as follows. Unfortunately I could not find a FAX # for the Bank of America Money Network Bank portal but I am including the BOA customer service phone number.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Tell us why here...Good Morning,I am writing in regards to order [redacted]6. First and foremost I greatly apologize for the inconviences that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not...
receieved that. I have reached out to my team that handles our [redacted] transactions and asked them to have this expediteded as quickly as possible for you. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Tell us why here...
Good Morning,
I am writing in regards to the credit for order [redacted]. First and foremost I apologize for the inconvenience that you have had with this order. I have researched this and found that the credit has been issued to your account. The transaction number is...
[redacted], the amount is $ 29.02. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to the return for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I...
apologize that you have not received that. I have researched this and found the reason you were issued a gift card is that the billing and shipping address are different. When an order is returned and this information is different the system can not differentiate if the order is a gift or not, hence the gift card that is issued. I am showing the gift card was credited to your original form of payment on transaction # [redacted] in the amount of $ 109.42. I have sent to have the shipping on this order promptly credited to your account. Again I apologize for the inconvenience and thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: ([redacted]) USA
Phone ( [redacted]) Canada
Email: [redacted]
Dear Jingwen, Good Afternoon! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issues that occurred with your last order. I can assure you it was not...
our intent to disappoint our customer’s. I have recently received your case regarding an order that you placed, but have ended up cancelling. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The order cancelled due to lack of inventory for the distribution center. However, I do see inventory for this item within our local stores. Which is why the ‘out of stock’ option was not listed on the website. Please be assured that I would be more then happy to seek further information from the local stores, so we can get this item to you. If I can able to locate the Nolita Leather Satchel Bag, I will honor the previous sale price. If I am able to locate the item at the store, you will need to make the transaction via phone so the clerk can do a ‘store send’. Due to the inconveniences , I’d like to offer you an additional 15% off your new order as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards,Jahaira
Tell us why here..
Hello
Please contact Heather L[redacted] to resolve this rather then the Revdex.com. We are trying to place this order with you at the earliest conveniences.
Thank you
Terri H[redacted]
Supervisor
This is the email that Heather also sent you.
Good Morning,
I hope you have had a wonderful weekend. I will be more than happy to give you a call to have an order placed for you before 5p.m. Do you have a list of web id numbers that you can provide me? I will have all the information set up so when I call you we can have the order placed seamlessly and smoothly as possible. I look forward to hearing back from you soon and speaking with you today.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
[Your Answer Here] They have told me this before and I still never heard back from any one.The only normal response is to simply send my Images as promised.I don't have time to keep following-up and they're getting paid for their time, I'm not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning [redacted],
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
First and foremost, I would like to apologize for the delay in response to you in regards to this matter.
I have recently received your case...
regarding a an issue you had with a return. As a result of this, you had called and emailed into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
We have issued the paperwork for Cool Slimming Firm Shaping Slip (SKN [redacted]) to be credit back to your original form of payment. Once the paperwork is handed back to myself, you will receive an email with the transaction details.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn”
Jennifer S[redacted]
Customer Care Specialist
E [email protected]
O (###-###-####) USA
(###-###-####) Canada
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
The credit they state has been refunded is not true. I have contacted [redacted] who is in charge of the Lord & Taylor credit card and the credit has not been applied. Just because a business or manager states they put in the request. Does not mean the funds or money has been applied. Otherwise, it's a promise that has not been delivered. I am currently waiting for the credit. From weeks to days, it's a lot of delays, empty promises and ZERO executive from Lord & Taylor Customer Service. Empty promises = zero results. Have Lord & Taylor provide you with the authorization code(s) and wiring information to [redacted], date/time of wire. What they provided to you was a date of a request. Not an actionable transaction taking place. More delays and lies from Lord & Taylor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, I am writing in regards to the $150.00 in gift cards that you used for orders [redacted] and [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with both of these orders. I will be more than happy to have the gift cards replaced for...
you. I just ask that you please provide me with the address that you would like me to have the gift cards issued to. I look forward to hearing back from you soon. Kind Regards Heather L[redacted] Service Excellence Specialist Tell us why here...
I have reached out to customer to let him know that his account has been refunded for missing item as well as price adjustment . I am sending him $25.00 gift card for inconvenience. Thank you Neelam M[redacted] Service Excellence Specialist
Tell us why here...
Dear [redacted]
Thank you for your recent online purchase. We appreciate your patronage at The Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide.
We apologize that you did not receive...
your order for Holiday because your order was cancelled due to inventory shortage of this item. Additionally Wrong information provided by customer service regarding backorder and I am really sorry for this matter as we have coached all parties to ensure this does not happen again.
Moving forward, I’ll be happy to honor the previous price for ‘comparable item’ since unfortunately we do not have inventory for this item. Once you have placed an order just forward me the order number so that I can adjust the price . Or you can have an agent place an order for you since I will have note in your cancel order to honor this price ( expires in 90 days) with free expedite shipping. We truly appreciate your feedback and the time that you took to notify us of this experience.
Again, please accept our most sincere apologies.. As a token of appreciation I am going to send you a gift card of $25.00 for your inconvenience and hope you continue to be a loyal Lord and Taylor customer.
Thank you for your patience.
Kind Regards,
Neelam M[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon,
I have had this order refunded on transaction # [redacted] in the amount of $69.32. As this item came from the vendor directly I have sent the photo’s that were provided to me to the vendor themselves, to make them aware of the issue. I do apologize for any and all inconveniences that you may have had.
Kind Regards,
[redacted]
%
Tell us why here...
Dear [redacted],
Good Afternoon!
Thank you for contacting Lord and Taylor.
First and foremost, I would like to apologize for the previous negative shopping experience to which you have encountered while shopping with us. I...
have recently received your case regarding an order that you placed, to which the order did not go through . I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – We will be happy to e-mail your bank and request for them to reverse the authorization hold off your account.
Please provide me with the information as stated below:
Bank’s fax number:
Name of bank:
Amount(s) on hold:
Date of purchase:
Order number:
Last four digits and type of card used.
I can have this request fulfilled for you as soon as possible, if you do not wish to wait the banks timeframe for the authorization hold removal.
Due to the inconveniences, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
[redacted]
[redacted]
Hi [redacted], Sales Audit had just reached out to me and advised that the credit is now posted to your Lord & Taylor account. [redacted] We truly do thank you for your patience in this matter. For your inconvenience with this ordeal, I would like to send you a $35.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this. If you have any questions or concerns, please do not hesitate to reach out to me. Kind regards, Tell us why here...
Hello We have reached out to the customer and offered a comparable item as well as 20% off the order. Thank you [redacted] ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will work with their Customer Service Rep to obtain a replacement swimsuit at the originally agreed upon price/discount.
Sincerely,
[redacted]
Good Morning, I will be more than happy to have the credit back to your credit card. I will need the credit card number for this transaction to be completed. As stated in the previous email because the order is from August of 2014 I am unable to see the transaction details, I do apologize for this. If you would please contact me at ###-###-#### I will be able to assist, or if you would like me to call you I will be more than happy to . The phone number I was provided is ###-###-#### if there is an alternate phone number I will be more than happy to reach out to you. I look forward to hearing back from you to have this resolved for you. Kind Regards, [redacted] [redacted] Lord and Taylor | [redacted]Phone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Dear [redacted] Thank you for your recent online purchase. We appreciate your patronage at Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide. I have recently received your case regarding an order that you placed, but...
never received any confirmation details regarding this order even after 48 hours. Please accept my sincere apology regard not being able to see your order information online . Due to error in our system you were unable to receive confirmation information on your order. Generally our customers do receive confirmation on their orders right away. Also When you submitted your order an authorization hold for available funds was sent to your financial institution. This is not an actual charge as you are not charged until the order ships. The amount of your order is temporarily deducted from your available balance by your financial institution. Authorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed. I have checked our system and authorization hold has been removed from your account. I’d like to forward you a $50.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Thank you for your patience. Kind Regards, Neelam M[redacted] Service Excellence Specialist Tell us why here...