Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received an e-mail from Cory Wright at Lord and Taylor on [redacted] indicating that the credit was made to my account [redacted] and the credit would show in 3-5 business days. It has now been 5 business days, but I still have not seen a credit to my account. I responded to Cory on [redacted] and again today, [redacted], asking he look into this, but I have not yet heard back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did NOT in fact address the matters as your statement erroneously says.Why am I not allowed to respond to their response to you.I was told by [redacted], L&Ts event coordinator last November that she would E mail me ALL pics. I also spoke to "[redacted]" who said, also, last November that [redacted] had a thumb drive to give me with all the photos pictures.Then I contacted the corporate office and in December was sent an E mail to my aol that I would receive all the pictures very soon.Then they LIED to you guys and said that the issue my E mail when NOTHING could be Further from the truth.In Fact, I responded to the corporate lady after I never actually received My Images as promised, she not only wrote to me through the aol e mail but I responded from that address as well and said to make sure they E mail them to me at the aol address.So they made up a bunch of hooey claiming to you that they sent it but obviously if they did I wouldn't have reached out to YOU GUYS. So that's NOT the issue. They KNOW I didn't receive anything.Also, as I'm sure you noticed from their letter that the first sentence thanks me for writing you, and the last says the opposite. Those ppl are NUTS!Did you Not notice the contradiction?Also, at the end of the event, the photographer showed me, and some employees, pictures from his camera and were printing them out and E mailing them. And employees there were taking pictures with me after the event.So they lie when they say that's all the pictures the photographer gave them.The issue is-1- They're disorganized,2- They're dishonest,3- They never sent the pictures as promised4- They ONLY did so reluctantly and only sent me a couple AFTER the Revdex.com wrote them. Why didn't they do so when I wrote them (emphasis on I).5- Then they disingenuously state in the first sentence thanking me for writing you, and the last sentence says the total opposite. And chastised me. And says I should never contact the Revdex.com. WhaTever.Why didn't they simply save me and you a LOT of time and headache and simply all the pics last year as promised. I GUARANTEE those are not all the pictures. And I GUARANTEE you they are Lying. They've already lied about everything so their credibility doesn't exist. They're disorganized, dishonest, among other things.I need a supervisor to address the matter ASAP and follow through with L&T. It shouldn't have had to take you guys in the first place writing them to get pics. They waste ppls time and Lie. They're HORRIBLE PR for their company.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the credits for orders [redacted]6 and [redacted]8. First and foremost I greatly apologize for the inconveniences that you have had with both of these orders. We at Lord and Taylor strive to give our customer’s the highest level in...
customer service and I apologize that you have not received that. I have researched both of these orders and found that they were returned and credited via gift cards. The reason this was done was the order had a different billing and shipping address. When this occurs the system is unable to differentiate if the order is a gift or not. I will be more than happy to have the funds from the gift cards credited to the [redacted] account. I thank you for letting me know what has transpired with the orders and the returns. Thank you for letting me take the time to correct this issue as quickly as we can.
Kind Regards
Heather Lott
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have...
not received that. I will be more than happy to have this promptly credited to your account. I thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Hello,Our Service Excellence emailed the details of the credit to the customer on 04/**/15.The credit hit her L & T credit account on 04/**/2015.Thank you.
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you...
have not received that. I have sent for this order to be credited to your account. I thank you for your time and patience in this matter and once the transaction is completed I will promptly email you with the transaction information.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
When a company purchases a product from a vendor they purchase at a specific amount and from there marks it up to a retail price for profit margin which for this product was set at $125.00 originally which Lord and Taylor followed the rules and regulations regarding mark-up laws. Lord and Taylor chooses to maintains the retail price listed on all our products listed online, but we will run sales and promotions to discount the profit and make better prices for consumers in this case listing the product under clearance for $35.00. Some companies including the direct manufactures may list just the price they are selling the merchandise for not indicating whether it is a retail, sale or clearance price as with Lesportsac which advertises the price for the same bag at $60 on their website site. So while the allegations state we are fraudulently advertising this is not the case. Had the consumer purchase directly from the manufacture they would have been paying a higher price for the product. Lord and Taylor was not in violation of any consumer laws or regulations when it comes to pricing. The disputing amount is an amount the customer was never charged for on their order with Lord and Taylor therefore we will not be issuing any refunds in regards to this order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Provided are the items selected or comparable alternatives:
** [redacted]
** [redacted]
** [redacted] On the other order item not yet received. I desire the following item below as a substitute for order:[redacted]; I really prefer that item ordered be located; it purportedly has a tracking as provided below:
[redacted]
Good Morning, I am writing in regards to order [redacted]. I apologize for the inconvenience that you have had with this order. I have researched this and found that our company, Lord and Taylor, was with in parameters of the retail mark up for the suggested retail price of this product. Other...
retailers prices may vary to what they mark their items to , this is not a false advertising or miss handling of the product. It is rather two competing companies that have different mark ups on the products. We run sales and other mark downs that allow our prices to be competitive with those other companies. I do apologize for this miss understanding. Kind Regards Heather L[redacted]Service Excellence Specialist
I am writing in regards to the credit for order [redacted]. I have researched this and found that the credits have been issued for this order on transactions :
[redacted] for $ 17.09
[redacted] for $ 18.74
[redacted] for $ 28.70
The credits were issued back to the original form of payment.
Thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
First and foremost, I would like to apologize for the previous negative shopping experience. I have recently received your case regarding concerns in regards to...
promotion prices online and promotion prices in store.
I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – Although the Lord and Taylor online/ stores are under the same umbrella but we are also two different entities. There are time when both the online store and local stores will vary on prices/promotions.
Please be assured that I would be more then happy to complete the price adjustment for you. If you’d be so kind, can you please forward me your store receipt so that I may submit this to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
(###-###-####) USA
(###-###-####) Canada
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service. I have researched this...
order and found that the Jayden Button Leather Boots have been shipped. The Cara Blkle are being shipped from our warehouse. I will be more than happy to have 20% credited back to your account for the inconvenience that you have had. I will be able to have this done once the Cara shoes are shipped. It looks like they will be shipping in the next day or so. I thank you for bringing this to our attention and allowing me to assist to help get this resolved.
Heather L[redacted]
Service Excellence Specialist
[redacted]
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor..
I have recently received your case regarding a an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer...
Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I’m so sorry to hear about the experience you had with us trying to place an order online. I have reviewed the issue and I do see that there had been pricing issues on the Lord & Taylor website that day. Policy states, “[redacted]” This can be found by scrolling to the bottom of our website and clicking on Pricing Policy located under the heading, Shopping Our Site. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
I have set up a draft order honoring these prices for you as I completely understand your frustration in this matter. I have also honored 2nd day shipping at no additional cost. The draft order # is [redacted] and your case # is [redacted]. The pricing will be as followed:
[redacted]
[redacted]
[redacted]
[redacted]
Please be advised that I am seeing limited quantities of these items within our distribution center and store locations. You may place your order by contacting customer service at ###-###-#### and providing your case number and draft order number as everything is noted. You may also contact myself at ###-###-#### until 4:30PM EST.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Customer Care Specialist
E [redacted]
O (###-###-####) USA
(###-###-####) Canada
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received an e-mail from Cory Wright at Lord and Taylor on [redacted] indicating that the credit was made to my account [redacted] and the credit would show in 3-5 business days. It has now been 5 business days, but I still have not seen a credit to my account. I responded to Cory on [redacted] and again today, [redacted], asking he look into this, but I have not yet heard back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did NOT in fact address the matters as your statement erroneously says.Why am I not allowed to respond to their response to you.I was told by [redacted], L&Ts event coordinator last November that she would E mail me ALL pics. I also spoke to "[redacted]" who said, also, last November that [redacted] had a thumb drive to give me with all the photos pictures.Then I contacted the corporate office and in December was sent an E mail to my aol that I would receive all the pictures very soon.Then they LIED to you guys and said that the issue my E mail when NOTHING could be Further from the truth.In Fact, I responded to the corporate lady after I never actually received My Images as promised, she not only wrote to me through the aol e mail but I responded from that address as well and said to make sure they E mail them to me at the aol address.So they made up a bunch of hooey claiming to you that they sent it but obviously if they did I wouldn't have reached out to YOU GUYS. So that's NOT the issue. They KNOW I didn't receive anything.Also, as I'm sure you noticed from their letter that the first sentence thanks me for writing you, and the last says the opposite. Those ppl are NUTS!Did you Not notice the contradiction?Also, at the end of the event, the photographer showed me, and some employees, pictures from his camera and were printing them out and E mailing them. And employees there were taking pictures with me after the event.So they lie when they say that's all the pictures the photographer gave them.The issue is-1- They're disorganized,2- They're dishonest,3- They never sent the pictures as promised4- They ONLY did so reluctantly and only sent me a couple AFTER the Revdex.com wrote them. Why didn't they do so when I wrote them (emphasis on I).5- Then they disingenuously state in the first sentence thanking me for writing you, and the last sentence says the total opposite. And chastised me. And says I should never contact the Revdex.com. WhaTever.Why didn't they simply save me and you a LOT of time and headache and simply all the pics last year as promised. I GUARANTEE those are not all the pictures. And I GUARANTEE you they are Lying. They've already lied about everything so their credibility doesn't exist. They're disorganized, dishonest, among other things.I need a supervisor to address the matter ASAP and follow through with L&T. It shouldn't have had to take you guys in the first place writing them to get pics. They waste ppls time and Lie. They're HORRIBLE PR for their company.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the credits for orders [redacted]6 and [redacted]8. First and foremost I greatly apologize for the inconveniences that you have had with both of these orders. We at Lord and Taylor strive to give our customer’s the highest level in...
customer service and I apologize that you have not received that. I have researched both of these orders and found that they were returned and credited via gift cards. The reason this was done was the order had a different billing and shipping address. When this occurs the system is unable to differentiate if the order is a gift or not. I will be more than happy to have the funds from the gift cards credited to the [redacted] account. I thank you for letting me know what has transpired with the orders and the returns. Thank you for letting me take the time to correct this issue as quickly as we can.
Kind Regards
Heather Lott
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Tell us why here...
Hi ,
The Revdex.com complaint has been forwarded to COF. Once the review and response is completed, we will provide the Revdex.com with a copy.
Please let me know if you have any questions.
Thank you,
Lisa H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have...
not received that. I will be more than happy to have this promptly credited to your account. I thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Hello,Our Service Excellence emailed the details of the credit to the customer on 04/**/15.The credit hit her L & T credit account on 04/**/2015.Thank you.
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you...
have not received that. I have sent for this order to be credited to your account. I thank you for your time and patience in this matter and once the transaction is completed I will promptly email you with the transaction information.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
When a company purchases a product from a vendor they purchase at a specific amount and from there marks it up to a retail price for profit margin which for this product was set at $125.00 originally which Lord and Taylor followed the rules and regulations regarding mark-up laws. Lord and Taylor chooses to maintains the retail price listed on all our products listed online, but we will run sales and promotions to discount the profit and make better prices for consumers in this case listing the product under clearance for $35.00. Some companies including the direct manufactures may list just the price they are selling the merchandise for not indicating whether it is a retail, sale or clearance price as with Lesportsac which advertises the price for the same bag at $60 on their website site. So while the allegations state we are fraudulently advertising this is not the case. Had the consumer purchase directly from the manufacture they would have been paying a higher price for the product. Lord and Taylor was not in violation of any consumer laws or regulations when it comes to pricing. The disputing amount is an amount the customer was never charged for on their order with Lord and Taylor therefore we will not be issuing any refunds in regards to this order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Provided are the items selected or comparable alternatives:
** [redacted]
** [redacted]
** [redacted] On the other order item not yet received. I desire the following item below as a substitute for order:[redacted]; I really prefer that item ordered be located; it purportedly has a tracking as provided below:
[redacted]
Good Morning, I am writing in regards to order [redacted]. I apologize for the inconvenience that you have had with this order. I have researched this and found that our company, Lord and Taylor, was with in parameters of the retail mark up for the suggested retail price of this product. Other...
retailers prices may vary to what they mark their items to , this is not a false advertising or miss handling of the product. It is rather two competing companies that have different mark ups on the products. We run sales and other mark downs that allow our prices to be competitive with those other companies. I do apologize for this miss understanding. Kind Regards Heather L[redacted]Service Excellence Specialist
Tell us why here...
Good Afternoon,
I am writing in regards to the credit for order [redacted]. I have researched this and found that the credits have been issued for this order on transactions :
[redacted] for $ 17.09
[redacted] for $ 18.74
[redacted] for $ 28.70
The credits were issued back to the original form of payment.
Thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Tell us why here...
Dear [redacted]
Good Morning,
Thank you for contacting Lord and Taylor.
First and foremost, I would like to apologize for the previous negative shopping experience. I have recently received your case regarding concerns in regards to...
promotion prices online and promotion prices in store.
I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – Although the Lord and Taylor online/ stores are under the same umbrella but we are also two different entities. There are time when both the online store and local stores will vary on prices/promotions.
Please be assured that I would be more then happy to complete the price adjustment for you. If you’d be so kind, can you please forward me your store receipt so that I may submit this to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
(###-###-####) USA
(###-###-####) Canada
Lord and Taylor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service. I have researched this...
order and found that the Jayden Button Leather Boots have been shipped. The Cara Blkle are being shipped from our warehouse. I will be more than happy to have 20% credited back to your account for the inconvenience that you have had. I will be able to have this done once the Cara shoes are shipped. It looks like they will be shipping in the next day or so. I thank you for bringing this to our attention and allowing me to assist to help get this resolved.
Heather L[redacted]
Service Excellence Specialist
[redacted]
Good Morning [redacted],
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor..
I have recently received your case regarding a an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer...
Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I’m so sorry to hear about the experience you had with us trying to place an order online. I have reviewed the issue and I do see that there had been pricing issues on the Lord & Taylor website that day. Policy states, “[redacted]” This can be found by scrolling to the bottom of our website and clicking on Pricing Policy located under the heading, Shopping Our Site. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
I have set up a draft order honoring these prices for you as I completely understand your frustration in this matter. I have also honored 2nd day shipping at no additional cost. The draft order # is [redacted] and your case # is [redacted]. The pricing will be as followed:
[redacted]
[redacted]
[redacted]
[redacted]
Please be advised that I am seeing limited quantities of these items within our distribution center and store locations. You may place your order by contacting customer service at ###-###-#### and providing your case number and draft order number as everything is noted. You may also contact myself at ###-###-#### until 4:30PM EST.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Customer Care Specialist
E [redacted]
O (###-###-####) USA
(###-###-####) Canada
Lord and Taylor / Hudson’s Bay
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]