Tell us why here...
Good Morning,
I am writing in regards to having your items replaced due them being out of stock. I apologize that the agents were unable to assist with this. Would you please provide me with the web id numbers of the items that you would like me to replace them for and will have this order set up. I will be more than happy to contact you at the best number and time for you so that we are able to have this order (s) processes as smoothly as possible. I look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Good Morning, I am writing in regards to the issues that you have had with order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service, I greatly...
apologize that you have not received that. I have sent for this to be promptly credited to your account. I will email you once the transaction is completed with the details for you records. As a token of an apology for the trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of December [redacted] my refund has not been received from Lord & Taylor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Our Service Excellence Team will reach out to the customer and have them refunded. If the customer wishes to replace the order, they will assist in that.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is NOT the full refunded amount as I have mentioned in THREE previous emails. Please call me sometime this week to resolve.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have found this was done on 4/**/16. It was posted to the [redacted] used on the order. The transaction is [redacted]. I apologize for the inconvenience.
Heather Lott
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Good Morning, I have been reaching out the customer in regards to this matter. I apologize that I have not been able to connect with her. I have asked several times to confirm if they have received the credits to their account. As we are showing everything has gone through on our end. I have sent copies of the transactions to the customer. I have not heard back from them as of yet. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the gift card that was used for the unsuccessful order attempted to be placed with Lord and Taylor. First and foremost I greatly apologize for the inconvenience that you had with this order. We at Lord and Taylor strive to give...
our customer’s the highest level in customer service and I apologize if you have not received that . I will be more than happy to have another gift card issued to you. Would you please provide me with the gift card number that was used on the order and the amount of the gift card. I will have one re issued to you promptly. I thank you for your time and patience in this matter and look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
[redacted]
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Per phone conversation I spoke with Jennifer and informed her that the charges were charge back to my account. I contacted [redacted] and they confirm. Im awaiting a letter from [redacted] via mail which describes the transaction . Once I received it I will forward . Not sure why this does not reflect with Lord and Taylor. What else can we do to expedite this matter? [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter of the refund has been resolved.Lord & Taylor has done at minimum what needed to be done - refund me in full for the returned item that I returned in October 2015.However, please note that it is the end of February 2016 - almost 6 months later. I have a refund, but what did it take to come to this? -Over three months of emailing Lord & Taylor customer service at least once a week, and having to explain the details over and over again, despite me sending full documentation - a copy of the original packing slip, my original internet order confirmation, and the UPS record of my return shipment. Apparently my order record is no longer on the system, so I had to spend the first few weeks dealing with "your order does not exist" replies.-Two months of no email response, despite emailing once a week.-A claim that my problem had been sent to a manager, but not hearing back for those 2 months.-No real action or sending my problem to anyone who could do anything until I independently sent a complaint to the Revdex.com.-Immediate reply (within a day or two) only when I sent a complaint to the Revdex.com.-Even with that immediate reply, I again had to start emailing once a week over the course this month (February) to get status.-Finally getting refund, but it was incomplete, so I still could not close this Revdex.com complaint (i.e., "rejecting" the resolution on the Revdex.com website).-Now, almost 6 months later, finally getting the rest of the refund owed. Thus, although my issue of the refund is settled, I am far from satisfied because of what it took to get to this point. I feel as though nothing would have been done without my own diligence and action - which is above and beyond what anyone should reasonably expect to do for a refund under $50. The hours of work it took for me to get to the point of refund was worth a lot more than the refund itself, so I still come out with a loss of sorts.I would not take the resolution of my refund matter to be a stamp of approval on Lord & Taylor's customer service. It still fails in every regard. Sincerely,**
Good Morning, I am writing in regards to the damaged item you received from order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize that you...
have not received that. I have had your account credited on transaction [redacted] for $ 81.35. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The merchant has not submitted the form to release my funds yet. I have sent 2 emails since their original response and have received nothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding a an issue you had with an order you’ve placed online. As a result of this, you had called...
into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I truly apologize for this frustrating experience. I have sent for the shipping fee to be refunded back to your original form of payment. Once the paperwork is returned, you will receive an email with the transaction details. I am glad to hear the authorization hold had fallen off your account. When an item is not available within our distribution center, it does get sent to store locations to try to fulfill the remainder of the order. If it is not able to be filled, then the item cancels off the order. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Customer Care Specialist
E [redacted]
O (###-###-####) USA
(###-###-####) Canada
Tell us why here...
Hello
Thank you for taking the time to contact Lord & Taylor about order number [redacted]. I have looked into this order and can tell you that the order has been fully refunded back to your credit card in the below transactions. I do apologize for the time and...
frustration that this may have caused.
If you should have any questions please feel free to reach me at [redacted].
[redacted] [redacted]
[redacted] [redacted] ...⇄ ...⇄
[redacted] ** ...⇄ ...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted] [redacted] [redacted] ...⇄
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] ...⇄ ...⇄
[redacted] [redacted]
[redacted] [redacted] ...⇄
[redacted] ...⇄ ...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted] ...⇄
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]
Thank you
Terri
Teresa H[redacted]
Customer Service Supervisor, Call Center
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for contacting Lord and Taylor regarding your recent order [redacted]. First and foremost I greatly apologize for the inconvenience that you had with this order. We at Lord and Taylor did deliver the package to the address specified on the...
order and a signature was obtained for the release of this order. Because the driver obtained a signature you will have to dispute this with your credit card company and [redacted].
Best Regards,
Denise M[redacted]
CUSTOMER SERVICE ANALYST
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
the Lord and Taylor did not provide any solutions to me..... my order number is [redacted]. and over a month passed, [redacted] admitted they lost the parcel but there is no any response from either Lord and Taylor or [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am writing in regards to the return for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. With the...
holiday season , our returns department is behind on processing returns. I will be more than happy to promptly look into this and see what is going on. Do you have the return tracking number for the return and I will be able get this resolved quickly for you. I thank you for your time and patience in this matter. I look forward to hearing back from you soon. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive this email and I still haven't received anything so I will not accept anything until I am compensated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to having your items replaced due them being out of stock. I apologize that the agents were unable to assist with this. Would you please provide me with the web id numbers of the items that you would like me to replace them for and will have this order set up. I will be more than happy to contact you at the best number and time for you so that we are able to have this order (s) processes as smoothly as possible. I look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Good Morning, I am writing in regards to the issues that you have had with order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service, I greatly...
apologize that you have not received that. I have sent for this to be promptly credited to your account. I will email you once the transaction is completed with the details for you records. As a token of an apology for the trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of December [redacted] my refund has not been received from Lord & Taylor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Our Service Excellence Team will reach out to the customer and have them refunded. If the customer wishes to replace the order, they will assist in that.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is NOT the full refunded amount as I have mentioned in THREE previous emails. Please call me sometime this week to resolve.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
HI [redacted],
I have found this was done on 4/**/16. It was posted to the [redacted] used on the order. The transaction is [redacted]. I apologize for the inconvenience.
Heather Lott
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Good Morning, I have been reaching out the customer in regards to this matter. I apologize that I have not been able to connect with her. I have asked several times to confirm if they have received the credits to their account. As we are showing everything has gone through on our end. I have sent copies of the transactions to the customer. I have not heard back from them as of yet. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the gift card that was used for the unsuccessful order attempted to be placed with Lord and Taylor. First and foremost I greatly apologize for the inconvenience that you had with this order. We at Lord and Taylor strive to give...
our customer’s the highest level in customer service and I apologize if you have not received that . I will be more than happy to have another gift card issued to you. Would you please provide me with the gift card number that was used on the order and the amount of the gift card. I will have one re issued to you promptly. I thank you for your time and patience in this matter and look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
[redacted]
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Per phone conversation I spoke with Jennifer and informed her that the charges were charge back to my account. I contacted [redacted] and they confirm. Im awaiting a letter from [redacted] via mail which describes the transaction . Once I received it I will forward . Not sure why this does not reflect with Lord and Taylor. What else can we do to expedite this matter? [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter of the refund has been resolved.Lord & Taylor has done at minimum what needed to be done - refund me in full for the returned item that I returned in October 2015.However, please note that it is the end of February 2016 - almost 6 months later. I have a refund, but what did it take to come to this? -Over three months of emailing Lord & Taylor customer service at least once a week, and having to explain the details over and over again, despite me sending full documentation - a copy of the original packing slip, my original internet order confirmation, and the UPS record of my return shipment. Apparently my order record is no longer on the system, so I had to spend the first few weeks dealing with "your order does not exist" replies.-Two months of no email response, despite emailing once a week.-A claim that my problem had been sent to a manager, but not hearing back for those 2 months.-No real action or sending my problem to anyone who could do anything until I independently sent a complaint to the Revdex.com.-Immediate reply (within a day or two) only when I sent a complaint to the Revdex.com.-Even with that immediate reply, I again had to start emailing once a week over the course this month (February) to get status.-Finally getting refund, but it was incomplete, so I still could not close this Revdex.com complaint (i.e., "rejecting" the resolution on the Revdex.com website).-Now, almost 6 months later, finally getting the rest of the refund owed. Thus, although my issue of the refund is settled, I am far from satisfied because of what it took to get to this point. I feel as though nothing would have been done without my own diligence and action - which is above and beyond what anyone should reasonably expect to do for a refund under $50. The hours of work it took for me to get to the point of refund was worth a lot more than the refund itself, so I still come out with a loss of sorts.I would not take the resolution of my refund matter to be a stamp of approval on Lord & Taylor's customer service. It still fails in every regard. Sincerely,**
Good Morning, I am writing in regards to the damaged item you received from order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize that you...
have not received that. I have had your account credited on transaction [redacted] for $ 81.35. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The merchant has not submitted the form to release my funds yet. I have sent 2 emails since their original response and have received nothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Afternoon [redacted],
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding a an issue you had with an order you’ve placed online. As a result of this, you had called...
into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I truly apologize for this frustrating experience. I have sent for the shipping fee to be refunded back to your original form of payment. Once the paperwork is returned, you will receive an email with the transaction details. I am glad to hear the authorization hold had fallen off your account. When an item is not available within our distribution center, it does get sent to store locations to try to fulfill the remainder of the order. If it is not able to be filled, then the item cancels off the order. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Customer Care Specialist
E [redacted]
O (###-###-####) USA
(###-###-####) Canada
[redacted]
Tell us why here...
Hello
Thank you for taking the time to contact Lord & Taylor about order number [redacted]. I have looked into this order and can tell you that the order has been fully refunded back to your credit card in the below transactions. I do apologize for the time and...
frustration that this may have caused.
If you should have any questions please feel free to reach me at [redacted].
[redacted] [redacted]
[redacted] [redacted]
...⇄
...⇄
[redacted] **
...⇄
...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted] [redacted] [redacted]
...⇄
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
...⇄ ...⇄
[redacted] [redacted]
[redacted] [redacted]
...⇄
[redacted]
...⇄
...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted]
...⇄
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]
Thank you
Terri
Teresa H[redacted]
Customer Service Supervisor, Call Center
[redacted]
Hudson’s Bay
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Dear [redacted]
Thank you for contacting Lord and Taylor regarding your recent order [redacted]. First and foremost I greatly apologize for the inconvenience that you had with this order. We at Lord and Taylor did deliver the package to the address specified on the...
order and a signature was obtained for the release of this order. Because the driver obtained a signature you will have to dispute this with your credit card company and [redacted].
Best Regards,
Denise M[redacted]
CUSTOMER SERVICE ANALYST
[redacted]
[redacted]
[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
the Lord and Taylor did not provide any solutions to me..... my order number is [redacted]. and over a month passed, [redacted] admitted they lost the parcel but there is no any response from either Lord and Taylor or [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to the return for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. With the...
holiday season , our returns department is behind on processing returns. I will be more than happy to promptly look into this and see what is going on. Do you have the return tracking number for the return and I will be able get this resolved quickly for you. I thank you for your time and patience in this matter. I look forward to hearing back from you soon. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Kind Regards
Heather L[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive this email and I still haven't received anything so I will not accept anything until I am compensated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]