Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I've already been given that same statement, verbatim, at least a dozen times by now. Both via email and when I've called customer service. I completely understand charging tax if you have a presence in my state. However, Lord & Taylor cannot invent a tax on items that are not taxed per NJ law. Regardless of whether I purchase an item online or in store, there is not--nor has there even been--tax on clothing in NJ. That is NJ state law. Had I purchased cosmetics, an umbrella, etc. of course I would be charged tax. But as I've tried to explain countless times now, per New Jersey law, there is NO state sales tax on clothing, online or in store. As I've also mentioned to numerous customer service representatives, if you check all of my previous orders dating back years, you will see that I have never been charged tax on clothing purchases. Also, I just purchased shoes at Lord & Taylor online AFTER I purchased this dress and was not charged tax. So there is no way you can try to argue that this is some new, invented law. Plain and simple, Lord & Taylor made a mistake and charged tax when it never should have been charged. And no matter how many different people I explain this to, no one seems to actually read and understand what I'm saying. Instead everyone parrots back the paragraph you've copied and pasted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
$30 is a joke for the absolutely ridiculous situation that I encountered at Lord and Taylor not good enough and I'm still awaiting my so called phone call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order . I have researched this and found that the order has gotten stuck in our system, I do greatly apologize for this...
inconvenience. I have sent for your credit to be promptly done. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], Good Morning! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issues surrounding your recent purchase with us. I have recently...
received your case regarding an order that you placed, but have ended up receiving cancelation notices due to inventory shortage. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The Pale Gold Leather Bifold Wallet (87086452) has been cancelled multiple times due to inventory shortage, but still showing as in stock online. I do see that we have some stock reflecting in the system for store inventory. Please be assured that I would be more then happy to complete this for you. I am currently reaching out to the store manager to seek further inventory information on this item. If I am able to locate this item at the store, I will have the store manager contact you by phone to complete your transaction and can honor the previous sale prices. The store manager will then be able to have that item mailed directly to you. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jahaira CCustomer Care Center Specialist
Hello,Please provide the transaction # from your purchase, located at the top of your receipt(xxx-xxx-xxx-xxxx). I will then issue you a credit of $60.00 to that purchase.Our credit provider, [redacted] already contacted the customer as well.Thank you.[redacted]...
I have reached out to the head of our Marketing Team to have your information removed from the mailing list. They have confirmed that it has been processed and the mailings should be totally ceased by the end of September. We truly apologize for any...
inconvenience this may have caused. Please do not hesitate to reach out to me with any questions or concerns you may have. Thank you for your patience in this matter.
I am writing in regards to order [redacted]. First and
foremost I greatly apologize for the inconvenience that you have had. I have
had the order replaced at no charge to you. That order number is [redacted]. I
thank you for your time and patience in this matter....
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Tell us why here...Good Afternoon,I am writing in regards to order [redacted]. First and foremost I greatly apologize for all of the inconveniences that you have had with this order. I have researched this and found that the item is on backorder. I would like to offer you 20% off the item if/ when...
it come back in stock. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company[redacted]
I am writing in regards to the $30.00 gift card that was not received. I have researched this and found that on Fed Ex tracking # 7770-7980-4950 this was received on 8/30/16.
I thank you for your time and patients in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I had communication from the business and was told they are investigating my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent this over to our Pay Pal team to confirm...
the credit. If there is a dispute with Pay Pal that may delay the credit from processing. I thank you for your time and patience in this matter. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather Lott
Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
p.p1 {margin: 0.0px 0.0px 13.3px 0.0px; font: 11.0px Verdana} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 11.0px Verdana} Thank you for helping us on this headache issue. Lord and Taylor contacted us for the photos of the watch. I have attached several photos in this message showing what happened to the watch after just less than 3 months of normal wear. We could not take a photo of the watch with water inside and foggy dial now because my husband has not worn it for a long time.I will respond to Lord and Taylor with these photos, and see how they response. But before a satisfactory solution of both refund and compensation, we don't think it is a good idea to send this watch back to them at the moment. We still doubt the genuine of this watch and I am wondering if there are third party examiners that you might know who can help us identify this watch. Best,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the purchased item. I, nonetheless, received today(1/**/17)via [redacted] an envelope from the business containig a gift card for $50.00. As much as I appreciate the efforts; the actions taken do not resolve the issue at hand. Last week I received an email from Mrs. Heather L[redacted] Customer Service Manager at Lord & Taylor, stating that the purchased item had been re-shipped out; however, when I asked for the new tracking number I received no response. I have since not heard back from the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], Thank you for contacting Lord & Taylor. I am so terribly sorry to hear about the unsuccessful order attempts as well as the depletion of your gift card. I would be more then happy to take care of this for you. Please forward me the gift card number so that...
I can look into this for you and have it reloaded. I look forward to hearing from you and resolving this issue. Kind regards, Jenn Jennifer S[redacted] Service Excellence Specialist Tell us why here...
Dear N[redacted], Thank you for contacting Lord & Taylor. I am sorry to hear about the problems you have been experiencing with the watch. I have looked into the order and see that is was purchased on 10/**/2016 and that you had sent an email communication to our customer...
service team on 6/**/2017. Please be assured that all merchandise that is purchased from our vendors is authentic. Lord & Taylor does not sell counterfeit merchandise. Please provide me with pictures of the watch so that I may attach it to this case. I would also be happy to send you a return label so that you can send the watch back to us for our Asset Protection Team to review with the vendor we had purchased the watch from. We appreciate your feedback and look forward to working with you on this. Kind regards. [redacted] [redacted] Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I've already been given that same statement, verbatim, at least a dozen times by now. Both via email and when I've called customer service. I completely understand charging tax if you have a presence in my state. However, Lord & Taylor cannot invent a tax on items that are not taxed per NJ law. Regardless of whether I purchase an item online or in store, there is not--nor has there even been--tax on clothing in NJ. That is NJ state law. Had I purchased cosmetics, an umbrella, etc. of course I would be charged tax. But as I've tried to explain countless times now, per New Jersey law, there is NO state sales tax on clothing, online or in store. As I've also mentioned to numerous customer service representatives, if you check all of my previous orders dating back years, you will see that I have never been charged tax on clothing purchases. Also, I just purchased shoes at Lord & Taylor online AFTER I purchased this dress and was not charged tax. So there is no way you can try to argue that this is some new, invented law. Plain and simple, Lord & Taylor made a mistake and charged tax when it never should have been charged. And no matter how many different people I explain this to, no one seems to actually read and understand what I'm saying. Instead everyone parrots back the paragraph you've copied and pasted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
$30 is a joke for the absolutely ridiculous situation that I encountered at Lord and Taylor not good enough and I'm still awaiting my so called phone call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here.
Hello
Please transfer this case to capital one as they hold all credit card information.
Good Morning, I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order . I have researched this and found that the order has gotten stuck in our system, I do greatly apologize for this...
inconvenience. I have sent for your credit to be promptly done. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Tell us why here...
Hello,Our Service Excellence Team is contacting the customer to rectify the issue.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my ]
I have not received refund of either item as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], Good Morning! Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issues surrounding your recent purchase with us. I have recently...
received your case regarding an order that you placed, but have ended up receiving cancelation notices due to inventory shortage. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The Pale Gold Leather Bifold Wallet (87086452) has been cancelled multiple times due to inventory shortage, but still showing as in stock online. I do see that we have some stock reflecting in the system for store inventory. Please be assured that I would be more then happy to complete this for you. I am currently reaching out to the store manager to seek further inventory information on this item. If I am able to locate this item at the store, I will have the store manager contact you by phone to complete your transaction and can honor the previous sale prices. The store manager will then be able to have that item mailed directly to you. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jahaira CCustomer Care Center Specialist
Hello,Please provide the transaction # from your purchase, located at the top of your receipt(xxx-xxx-xxx-xxxx). I will then issue you a credit of $60.00 to that purchase.Our credit provider, [redacted] already contacted the customer as well.Thank you.[redacted]...
[redacted]
Tell us why here...
Dear [redacted],
I have reached out to the head of our Marketing Team to have your information removed from the mailing list. They have confirmed that it has been processed and the mailings should be totally ceased by the end of September. We truly apologize for any...
inconvenience this may have caused. Please do not hesitate to reach out to me with any questions or concerns you may have. Thank you for your patience in this matter.
Kind regards,
[redacted]
[redacted] [redacted] [redacted]
[redacted]
Good Morning,
I am writing in regards to order [redacted]. First and
foremost I greatly apologize for the inconvenience that you have had. I have
had the order replaced at no charge to you. That order number is [redacted]. I
thank you for your time and patience in this matter....
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
Tell us why here...Good Afternoon,I am writing in regards to order [redacted]. First and foremost I greatly apologize for all of the inconveniences that you have had with this order. I have researched this and found that the item is on backorder. I would like to offer you 20% off the item if/ when...
it come back in stock. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the $30.00 gift card that was not received. I have researched this and found that on Fed Ex tracking # 7770-7980-4950 this was received on 8/30/16.
I thank you for your time and patients in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I had communication from the business and was told they are investigating my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent this over to our Pay Pal team to confirm...
the credit. If there is a dispute with Pay Pal that may delay the credit from processing. I thank you for your time and patience in this matter. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather Lott
Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
p.p1 {margin: 0.0px 0.0px 13.3px 0.0px; font: 11.0px Verdana} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 11.0px Verdana} Thank you for helping us on this headache issue. Lord and Taylor contacted us for the photos of the watch. I have attached several photos in this message showing what happened to the watch after just less than 3 months of normal wear. We could not take a photo of the watch with water inside and foggy dial now because my husband has not worn it for a long time.I will respond to Lord and Taylor with these photos, and see how they response. But before a satisfactory solution of both refund and compensation, we don't think it is a good idea to send this watch back to them at the moment. We still doubt the genuine of this watch and I am wondering if there are third party examiners that you might know who can help us identify this watch. Best,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the purchased item. I, nonetheless, received today(1/**/17)via [redacted] an envelope from the business containig a gift card for $50.00. As much as I appreciate the efforts; the actions taken do not resolve the issue at hand. Last week I received an email from Mrs. Heather L[redacted] Customer Service Manager at Lord & Taylor, stating that the purchased item had been re-shipped out; however, when I asked for the new tracking number I received no response. I have since not heard back from the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], Thank you for contacting Lord & Taylor. I am so terribly sorry to hear about the unsuccessful order attempts as well as the depletion of your gift card. I would be more then happy to take care of this for you. Please forward me the gift card number so that...
I can look into this for you and have it reloaded. I look forward to hearing from you and resolving this issue. Kind regards, Jenn Jennifer S[redacted] Service Excellence Specialist Tell us why here...
Dear N[redacted], Thank you for contacting Lord & Taylor. I am sorry to hear about the problems you have been experiencing with the watch. I have looked into the order and see that is was purchased on 10/**/2016 and that you had sent an email communication to our customer...
service team on 6/**/2017. Please be assured that all merchandise that is purchased from our vendors is authentic. Lord & Taylor does not sell counterfeit merchandise. Please provide me with pictures of the watch so that I may attach it to this case. I would also be happy to send you a return label so that you can send the watch back to us for our Asset Protection Team to review with the vendor we had purchased the watch from. We appreciate your feedback and look forward to working with you on this. Kind regards. [redacted] [redacted] Service Excellence Specialist