Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was told by a previous rep that he was informed by his supervisor for me to take pictures and then my perfume would be replaced. But some how he was not getting my pictures and on the 3rd or more time of calling. Some one switched me to a uncaring rude person that took upon herself and sent a shipping label yes I declined because that is not what I was told and she had nothing to do with the situation. I'm not able to go to the door right now because of my ankle being injured. She had no right to do anything I also have emails from the previous rep stating that he's waiting on my pictures so he can process the replacement. And I'm sure that's how it goes because when my mother perfume to her gift set was half full she called and was informed to take pictures and the bottle will be replaced. This is ridiculous the people that's unfortunate truthful get everything I guess. I don't drive so I have to play a waiting game to see how I can get to a store or anywhere and I'm not close to any lord and Taylor stores. It's funny how they only see the notes of what the lady said and not the actual rep I spoke to because I have his name and email he sent. Sean o'[redacted] is who I spoke to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hi,Thank you, I received the email from Lord and Taylor with that same text on Feb. *. I have communicated with them further since then and Lord and Taylor is still working on it: as of Feb. **, still await confirmation of the refund to my credit card.Thus, resolution to this matter is still pending.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello
A new gift card is being sent to the customer today VIA [redacted]. It is being sent to the following address with the following tracking number.
Here is the information for the gift card. The Mailing address is [redacted]. I will [redacted] this out today...
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received that. I am researched this and found that the return was received and there was a processing error in the credit for the return. I have sent for the return to be processed to your [redacted] account. Once the transaction is completed you will receive an email from [redacted] notifying you of the credit. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you...
have not received that. I have researched this and will be more than happy to have the prices honored for the items or comparable items. If you place your order with the customer service representative please reference order [redacted] I will have notes in this order advising we are going to honor the prices that you have originally paid. I thank you for your time in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted]
First and foremost, I would like to apologize for the recent negative experience to which you have encountered with us. I...
have recently received your case regarding an order that you placed,
but have ended up not receiving the correct order. I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – Order # [redacted] is the order you have received, and you have not yet been refudned for this. In your request, I see that you would like a free label
sent to you and a full refund for your original order – not received.
Please be assured that I would be more then happy to complete this for you. I will be sure to contact paypal directly to issue the refund today. I will also be sure to send the the free return label by e-mail today.
Once the refund has been completed by paypal, I will inform you. I will also be sure to follow-up with you to make sure you receive this label as well.
In addition to completing the full refund, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My order didn't go through, but the gift card balance became zero. I filed the complaint before, complaint ID [redacted]. A customer service asked me for gift card number, I told him, then no response at all.
I am so sorry to hear that you are receiving unwanted mailings from us. I have forwarded the information provided to our Marketing Team so that they may remove the address from our mailing...
list. Please be advised that this may take several weeks before it fully comes to a stop as a lot of the mailings are printed out weeks in advance before mailing. Thank you for bringing this to our attention and for your patience in this matter. If you have any questions or concerns, please do not hesitate to reach out to me.
Kind regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted]
[redacted]
[redacted]
Tell us why here...
Hello,
This customer was credited back on 1/** and 1/**. The transaction numbers are :
[redacted] and [redacted] for the amounts of $ 179.99 and $157.49.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
How is it acceptable for this business to tell me that I will receive mailings for another few weeks? My complaint is they won't stop sending me mail! How do I know it will stop this time? I have asked 3 times since July for them to stop! How many more weeks will they need?!? Policies need to change for all businesses that anytime customer opts out of a mailing, the business should cease within 7 days. I am extremely disappointed in Lord & Taylor as this is such a waste of my time and precious resources.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Lord & Taylor regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Lord & Taylor issued a credit for the charge AND sent me a replacement gift card, which I explicitly told them that I didn't want. I...
have not heard from an executive who can fix these issues and that is what I want. The lack of response (and unkept promises) are the problems, so I'd like to keep this case open to try to get it to an executive level. And if you could send them a reminder, I would appreciate it.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize...
that you have not received that. I have sent to have the 20% credited to your account. I thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Our office offered the customer $30, but also explained to the customer that the issue was forwarded on to the store manager of the store she made the complaints about. The store manager will be dealing with the customer and handling any further compensation from their end. We will not be increasing any compensation from our office.
Good Morning [redacted], Thank you for contacting Lord & Taylor. I have received your case [redacted] regarding the taxes charged for the [redacted] ([redacted]). Taxes for online are different then if the customer shops in-store. If we have an establishment or presence in a...
state we are required to charge online taxes. Sales tax will be charged to orders shipped to: [redacted]. Tax will be calculated at time of check out and will be included in your order summary. You are required to pay the tax on your order as per state law which must be collected and submitted to the state. Lord & Taylor does not retain the tax dollars collected though we must abide by the law in collecting them. I apologize for any inconvenience this may have caused you and thank you for your understanding. We appreciate your patronage and thank you for shopping with Lord & Taylor. Warmest regards, Tia Tia D[redacted] Customer Care Center Associate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello [redacted] I have this Revdex.com case. Customer [redacted] has complained regarding outstanding charges of $86.78 and $55.99 shown on her [redacted] account for the order from last year. Customer returned two items back to us and claims that her account was never refunded instead...
has extra charges. Please kindly check her account for authorization hold . Below listed comment from customer. D[redacted]
[redacted]
Hello
I spoke with [redacted] on 12/**/16 about her credit. The credit was manually processed back to her Visa on 12/**/16 in the amount of $99.16. I have also submitted for a $25.00 Gift card to be sent to [redacted].
Dear [redacted], Good Afternoon! Thank you for contacting Lord and Taylor. First and foremost, I would like to apologize for the recent negative experience to which you have encountered with us. I have recently received your case regarding a [redacted] application that went wrong...
and received no resolution to this matter. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The salesclerk Samira provided you with an application for a credit card and processed your information without your permission. According to your letter the application submission did query your credit and you never granted permission to do so. Please be assured that I would be more then happy to investigate this further with Samira’s supervisor for coaching purposes. I will also be sure to have your information properly discarded from the [redacted] store location as well. [redacted] will be contacted to inform them of this mishap and see if they can have this inquiry removed from your credit report. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jahaira CCustomer Care Center Specialist
I am writing in regards to the gift with purchases for order [redacted]. The gift with purchases are being shipped on orders [redacted] and [redacted]. I apologize for the delay in receiving those items. I thank you for your time and patience in this...
matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Going back to my statements, I found that I have only received two credits so far in the amount of $8.48:
[redacted]
The other credit #3 still has not been posted and I am still waiting!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was told by a previous rep that he was informed by his supervisor for me to take pictures and then my perfume would be replaced. But some how he was not getting my pictures and on the 3rd or more time of calling. Some one switched me to a uncaring rude person that took upon herself and sent a shipping label yes I declined because that is not what I was told and she had nothing to do with the situation. I'm not able to go to the door right now because of my ankle being injured. She had no right to do anything I also have emails from the previous rep stating that he's waiting on my pictures so he can process the replacement. And I'm sure that's how it goes because when my mother perfume to her gift set was half full she called and was informed to take pictures and the bottle will be replaced. This is ridiculous the people that's unfortunate truthful get everything I guess. I don't drive so I have to play a waiting game to see how I can get to a store or anywhere and I'm not close to any lord and Taylor stores. It's funny how they only see the notes of what the lady said and not the actual rep I spoke to because I have his name and email he sent. Sean o'[redacted] is who I spoke to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hi,Thank you, I received the email from Lord and Taylor with that same text on Feb. *. I have communicated with them further since then and Lord and Taylor is still working on it: as of Feb. **, still await confirmation of the refund to my credit card.Thus, resolution to this matter is still pending.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello
A new gift card is being sent to the customer today VIA [redacted]. It is being sent to the following address with the following tracking number.
Here is the information for the gift card. The Mailing address is [redacted]. I will [redacted] this out today...
under tracking number [redacted]
** [redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received that. I am researched this and found that the return was received and there was a processing error in the credit for the return. I have sent for the return to be processed to your [redacted] account. Once the transaction is completed you will receive an email from [redacted] notifying you of the credit. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you...
have not received that. I have researched this and will be more than happy to have the prices honored for the items or comparable items. If you place your order with the customer service representative please reference order [redacted] I will have notes in this order advising we are going to honor the prices that you have originally paid. I thank you for your time in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted],
Good Afternoon!
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted]
First and foremost, I would like to apologize for the recent negative experience to which you have encountered with us. I...
have recently received your case regarding an order that you placed,
but have ended up not receiving the correct order. I’m so sorry for the trouble that this matter may of caused you.
Just if I may clarify the issue at hand – Order # [redacted] is the order you have received, and you have not yet been refudned for this. In your request, I see that you would like a free label
sent to you and a full refund for your original order – not received.
Please be assured that I would be more then happy to complete this for you. I will be sure to contact paypal directly to issue the refund today. I will also be sure to send the the free return label by e-mail today.
Once the refund has been completed by paypal, I will inform you. I will also be sure to follow-up with you to make sure you receive this label as well.
In addition to completing the full refund, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Jahaira C
Customer Care Center Specialist
[redacted]
Lord and Taylor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My order didn't go through, but the gift card balance became zero. I filed the complaint before, complaint ID [redacted]. A customer service asked me for gift card number, I told him, then no response at all.
Sincerely,
[redacted]
Tell us why here...
Dear [redacted]
Thank you for contacting Lord & Taylor.
I am so sorry to hear that you are receiving unwanted mailings from us. I have forwarded the information provided to our Marketing Team so that they may remove the address from our mailing...
list. Please be advised that this may take several weeks before it fully comes to a stop as a lot of the mailings are printed out weeks in advance before mailing. Thank you for bringing this to our attention and for your patience in this matter. If you have any questions or concerns, please do not hesitate to reach out to me.
Kind regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted]
[redacted]
[redacted]
Tell us why here...
Hello,
This customer was credited back on 1/** and 1/**. The transaction numbers are :
[redacted] and [redacted] for the amounts of $ 179.99 and $157.49.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
How is it acceptable for this business to tell me that I will receive mailings for another few weeks? My complaint is they won't stop sending me mail! How do I know it will stop this time? I have asked 3 times since July for them to stop! How many more weeks will they need?!? Policies need to change for all businesses that anytime customer opts out of a mailing, the business should cease within 7 days. I am extremely disappointed in Lord & Taylor as this is such a waste of my time and precious resources.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Lord & Taylor regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Lord & Taylor issued a credit for the charge AND sent me a replacement gift card, which I explicitly told them that I didn't want. I...
have not heard from an executive who can fix these issues and that is what I want. The lack of response (and unkept promises) are the problems, so I'd like to keep this case open to try to get it to an executive level. And if you could send them a reminder, I would appreciate it.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize...
that you have not received that. I have sent to have the 20% credited to your account. I thank you for your time and patience in this matter.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Our office offered the customer $30, but also explained to the customer that the issue was forwarded on to the store manager of the store she made the complaints about. The store manager will be dealing with the customer and handling any further compensation from their end. We will not be increasing any compensation from our office.
Good Morning [redacted], Thank you for contacting Lord & Taylor. I have received your case [redacted] regarding the taxes charged for the [redacted] ([redacted]). Taxes for online are different then if the customer shops in-store. If we have an establishment or presence in a...
state we are required to charge online taxes. Sales tax will be charged to orders shipped to: [redacted]. Tax will be calculated at time of check out and will be included in your order summary. You are required to pay the tax on your order as per state law which must be collected and submitted to the state. Lord & Taylor does not retain the tax dollars collected though we must abide by the law in collecting them. I apologize for any inconvenience this may have caused you and thank you for your understanding. We appreciate your patronage and thank you for shopping with Lord & Taylor. Warmest regards, Tia Tia D[redacted] Customer Care Center Associate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello [redacted] I have this Revdex.com case. Customer [redacted] has complained regarding outstanding charges of $86.78 and $55.99 shown on her [redacted] account for the order from last year. Customer returned two items back to us and claims that her account was never refunded instead...
has extra charges. Please kindly check her account for authorization hold . Below listed comment from customer. D[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Tell us why here...
Hello
I spoke with [redacted] on 12/**/16 about her credit. The credit was manually processed back to her Visa on 12/**/16 in the amount of $99.16. I have also submitted for a $25.00 Gift card to be sent to [redacted].
Please let me know if...
you need any other assistance.
Teresa H[redacted]
[redacted]
Dear [redacted], Good Afternoon! Thank you for contacting Lord and Taylor. First and foremost, I would like to apologize for the recent negative experience to which you have encountered with us. I have recently received your case regarding a [redacted] application that went wrong...
and received no resolution to this matter. I’m so sorry for the trouble that this matter may of caused you. Just if I may clarify the issue at hand – The salesclerk Samira provided you with an application for a credit card and processed your information without your permission. According to your letter the application submission did query your credit and you never granted permission to do so. Please be assured that I would be more then happy to investigate this further with Samira’s supervisor for coaching purposes. I will also be sure to have your information properly discarded from the [redacted] store location as well. [redacted] will be contacted to inform them of this mishap and see if they can have this inquiry removed from your credit report. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jahaira CCustomer Care Center Specialist
Tell us why here...
Good Morning,
I am writing in regards to the gift with purchases for order [redacted]. The gift with purchases are being shipped on orders [redacted] and [redacted]. I apologize for the delay in receiving those items. I thank you for your time and patience in this...
matter and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Going back to my statements, I found that I have only received two credits so far in the amount of $8.48:
[redacted]
The other credit #3 still has not been posted and I am still waiting!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]