Tell us why here...Good Morning,I am writing in regards to order [redacted]. First and foremost I greatly apologize for all the inconveniences that you have had with this order. I will be more than happy to have the difference issued to you for the amount of $37.54. As a token of an apology for the...
trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
I am writing in regards to the promotional code that did not work. First and foremost I greatly apologize for the inconvenience that you have had with this item. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize...
that you have not received that. I will be more than happy to honor the price that would have been paid with the promotion of $129.00. If you have placed an order I just ask for the order number so I am able to have the proper amount credited to your account. I apologize again for the inconvenience and look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
[redacted]
I called and spoke to [redacted]. I had explained that all 4 items from both orders had been credited to her. She had gotten confused because she had only received 1 email instead of 2 in regards to the credits. I explained when each credit had taken place, the amounts credited and that they had been put back to the original form of payment as previously requested.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thanks,
Jenn
Jennifer S[redacted]
Customer Care Specialist
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I reached out to the customer (via email) to place the order with the comparable item(s) (to the $120.00) and I will adjust them to the $49.99 with an additional 10% off for the inconveniences. Also to select next day...
shipping and that will be refunded as well.
Kind regards,
Kelly F.
Customer Care Center Specialist
Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
I am writing in regards to the recent inquiry of the authorization holds on your account. First and foremost I greatly apologize for the inconvenience that you have had with this. We at Lord and Taylor strive to give our customer’s the highest...
level in customer service and I apologize that you have not received that. I have researched and found no orders that successfully went through. I will be more than happy to have the holds taken off of your account promptly for you, I just ask that you please provide me with the following information and I will have this done immediately for you. I need the fax number to the bank, the amounts of the holds (I am unable to view those) and if there is a person or person’s that this should be the attention to. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Good Afternoon, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. I will be more than happy to have the adjustment to issued. I will send for the Pay Pal to be credited. You will receive and email once this is...
completed. I thank you for your time and patience in this matter. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
I am writing in regards to the issues that you have had with order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service and I...
apologize that you have not received that. I have researched this and we have had your account credited. I again apologize for the inconvenience and thank you for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent for this to...
be credited promptly and will email you a copy of the transaction information once it is completed. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Dear [redacted],
Good Morning!
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted]
First and foremost, I would like to apologize for the negative experience you have encountered with us. I have recently...
received your case regarding an item that you have returned, but have ended up being charged $6.95 return fee. I’m so sorry for the trouble that this matter may of caused you.
Please be assured that I would be more then happy to complete this for you. I will submit the refund request to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
[redacted]
Customer Care Center Specialist
[redacted]
[redacted]
[redacted]
Lord and Taylor
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer Service...
Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I am so sorry to hear about what had happened. I do know the stores are updating their registers but that certainly would not impact your online order. I will be sure to report this to our Web Team so that this does not happen again in the future. I have sent your order to our registers to issue a full refund. Once I get the paperwork back, I will be sure to email you with the transaction details and when the gift card is mailed out to you. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn Jennifer S[redacted] Service Excellence Specialist [redacted]
[redacted]
[redacted]
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into...
our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
Due to the holiday season, our Returns Department is behind by approximately 15 business days. All returned items must be scanned in, reviewed and processed via returns directly. We do apologize for the delay in this process. I would be more then happy to assist with this. Can you please provide me with the return tracking number for this so I can try to have this processed faster for you? For the frustration with this ordeal, I’d like to forward you a $25.00 gift card as a sign of good faith. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this gift card and I will get the paperwork submitted right away.
We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted] [redacted]
Good Morning, The credit in the amount of $ 526.49 has been processed. The transaction number is [redacted], I ask to allow 3-5 business days for this to show on your account. This does vary per financial institutions. Kind Regards Heather L[redacted] Service Excellence Specialist Tell us why here...
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issue surrounding your recent online order. I have recently...
received your case regarding an order that you placed, but ended up receiving an incorrect item on your order. I’m so sorry for the trouble that this matter may of caused you and can assure you that it was not our intent to disappoint you. Just if I may clarify the issue at hand - The item you received incorrectly on this order is the. Ventura Thermal Top([redacted]).Please be assured that I would be more then happy to complete this for you. Unfortunately at this time we have no inventory for this item. I am refunding your account for this item also I am going to send you the return label so that you can send this wrong item to us with no charge to you.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this I am enclosing $25.00 gift card d as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Neelam M[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Customer, [redacted], would like her online profile/online account deleted. Her information is as follows:
[redacted]
[redacted] Daytime Phone: ###-###-#### E-mail: c[redacted]
Profile was deleted from our systems 3/**/17...
at 11:14AM Customer was notified of the completion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted] Says They Have NOT REFUNDED .My MONEY On 1 item. [redacted] is trying to work with them to settle the dispute because what lord and taylor states does not match my [redacted] revords
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Customer was contacted with the tracking information and customer did confirm receipt of the package. [redacted]
[redacted]
[redacted]
[redacted] Spoke to customer, she is getting her package today....
Tracking # [redacted]. Thank you Terri Teresa H[redacted] Customer Service Supervisor, Call Center
Tell us why here...Good Morning,I am writing in regards to order [redacted]. First and foremost I greatly apologize for all the inconveniences that you have had with this order. I will be more than happy to have the difference issued to you for the amount of $37.54. As a token of an apology for the...
trouble and aggravation, I would like to forward you a $50.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L[redacted]Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has not taken care of this matter yet. Plus the number they left on my voicemail (###-###-####) cannot be reached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning,
I am writing in regards to the promotional code that did not work. First and foremost I greatly apologize for the inconvenience that you have had with this item. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize...
that you have not received that. I will be more than happy to honor the price that would have been paid with the promotion of $129.00. If you have placed an order I just ask for the order number so I am able to have the proper amount credited to your account. I apologize again for the inconvenience and look forward to hearing back from you soon.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
[redacted]
Tell us why here...
Hi,
I called and spoke to [redacted]. I had explained that all 4 items from both orders had been credited to her. She had gotten confused because she had only received 1 email instead of 2 in regards to the credits. I explained when each credit had taken place, the amounts credited and that they had been put back to the original form of payment as previously requested.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thanks,
Jenn
Jennifer S[redacted]
Customer Care Specialist
[redacted]
[redacted]
[redacted]
Lord and Taylor / Hudson’s Bay
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Hello,
The below has been completed.
I reached out to the customer (via email) to place the order with the comparable item(s) (to the $120.00) and I will adjust them to the $49.99 with an additional 10% off for the inconveniences. Also to select next day...
shipping and that will be refunded as well.
Kind regards,
Kelly F.
Customer Care Center Specialist
Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning [redacted],
I am writing in regards to the recent inquiry of the authorization holds on your account. First and foremost I greatly apologize for the inconvenience that you have had with this. We at Lord and Taylor strive to give our customer’s the highest...
level in customer service and I apologize that you have not received that. I have researched and found no orders that successfully went through. I will be more than happy to have the holds taken off of your account promptly for you, I just ask that you please provide me with the following information and I will have this done immediately for you. I need the fax number to the bank, the amounts of the holds (I am unable to view those) and if there is a person or person’s that this should be the attention to. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Good Afternoon, I am writing in regards to order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. I will be more than happy to have the adjustment to issued. I will send for the Pay Pal to be credited. You will receive and email once this is...
completed. I thank you for your time and patience in this matter. Kind Regards Heather L[redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
Tell us why here...
Good Afternoon,
I am writing in regards to the issues that you have had with order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service and I...
apologize that you have not received that. I have researched this and we have had your account credited. I again apologize for the inconvenience and thank you for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
Tell us why here...
Good Morning,
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had. We at Lord and Taylor strive to give our customers the highest level in customer service. I have sent for this to...
be credited promptly and will email you a copy of the transaction information once it is completed. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]
[redacted] [redacted]
[redacted]
Hello,Our Service Excellence team will process a refund for the lost package. Thank you.[redacted]
Tell us why here...
Dear [redacted],
Good Morning!
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted]
First and foremost, I would like to apologize for the negative experience you have encountered with us. I have recently...
received your case regarding an item that you have returned, but have ended up being charged $6.95 return fee. I’m so sorry for the trouble that this matter may of caused you.
Please be assured that I would be more then happy to complete this for you. I will submit the refund request to our Audit Department this afternoon. Once this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account.
We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.
For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
[redacted]
Customer Care Center Specialist
[redacted]
[redacted]
[redacted]
Lord and Taylor
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer Service...
Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I am so sorry to hear about what had happened. I do know the stores are updating their registers but that certainly would not impact your online order. I will be sure to report this to our Web Team so that this does not happen again in the future. I have sent your order to our registers to issue a full refund. Once I get the paperwork back, I will be sure to email you with the transaction details and when the gift card is mailed out to you. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn Jennifer S[redacted] Service Excellence Specialist [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Tell us why here...
Good Afternoon,
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into...
our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
Due to the holiday season, our Returns Department is behind by approximately 15 business days. All returned items must be scanned in, reviewed and processed via returns directly. We do apologize for the delay in this process. I would be more then happy to assist with this. Can you please provide me with the return tracking number for this so I can try to have this processed faster for you? For the frustration with this ordeal, I’d like to forward you a $25.00 gift card as a sign of good faith. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this gift card and I will get the paperwork submitted right away.
We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
Thank you so much for your time in regards to this.
Warmest Regards,
Jenn
Jennifer S[redacted]
Service Excellence Specialist
[redacted] [redacted]
[redacted]
Good Morning, The credit in the amount of $ 526.49 has been processed. The transaction number is [redacted], I ask to allow 3-5 business days for this to show on your account. This does vary per financial institutions. Kind Regards Heather L[redacted] Service Excellence Specialist Tell us why here...
Tell us why here...
Dear [redacted]
Good Afternoon!
Thank you for your recent online purchase. We appreciate your patronage here at Lord and Taylor. Order # [redacted] First and foremost, I would like to apologize for the issue surrounding your recent online order. I have recently...
received your case regarding an order that you placed, but ended up receiving an incorrect item on your order. I’m so sorry for the trouble that this matter may of caused you and can assure you that it was not our intent to disappoint you. Just if I may clarify the issue at hand - The item you received incorrectly on this order is the. Ventura Thermal Top([redacted]).Please be assured that I would be more then happy to complete this for you. Unfortunately at this time we have no inventory for this item. I am refunding your account for this item also I am going to send you the return label so that you can send this wrong item to us with no charge to you.
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this I am enclosing $25.00 gift card d as a sign of good faith for this ordeal. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us.
Thank you so much for your time in regards to this… I hope to hear from you soon.
Warmest Regards,
Neelam M[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Customer, [redacted], would like her online profile/online account deleted. Her information is as follows:
[redacted]
[redacted] Daytime Phone: ###-###-#### E-mail: c[redacted]
Profile was deleted from our systems 3/**/17...
at 11:14AM Customer was notified of the completion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted] Says They Have NOT REFUNDED .My MONEY On 1 item. [redacted] is trying to work with them to settle the dispute because what lord and taylor states does not match my [redacted] revords
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Customer was contacted with the tracking information and customer did confirm receipt of the package. [redacted]
[redacted]
[redacted]
[redacted] Spoke to customer, she is getting her package today....
Tracking # [redacted]. Thank you Terri Teresa H[redacted] Customer Service Supervisor, Call Center