Revdex.com:At this time, my complaint, ID [redacted] regarding Lord & Taylor has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and you know, when you received an anonmous phone call in respect to require verification of all your confidential information, I am sure no one will feel comfortable when dealing with that kind of conversation! Plus a lady who even showed absence of knowledge of your order, I really can not find a better way to protect my ID and information before she could confirm me her name and her job responsibilities. But the amazing response from Speialist Jennifer S[redacted] made me reassured about safety of my account information and she did a wonderful job!I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted], This was sent for a refund on the tax and she had been previously advised. I sent [redacted] an email asking for the transaction details bc according to the manual spreadsheet, this had been completed 6/**/2017. I have not received a response from [redacted] as of yet. The amount refunded was $8.45 which had been for the tax. Not sure what else I can do. Let me know. Thanks, Jenn Jennifer S[redacted] Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Madam, Sir, I thank you for your help – the case has been resolved. Thank you very much Best regards, **
Sincerely,
[redacted]
Lord and Taylor can't make a determination of the product until we receive the merchandise back. Both our vendor and asset departments have confirmed the merchandise we sell is not counterfeit. So until we get the merchandise back for review we can't make a determination on what can done regarding the watch. The only determination based on the pictures we received is that the watch has been worn. Lord and Taylor has complied in handling the complaint and given the directions needed to further review and assist the customer and have nothing further we can send in regards to the rejections of our responses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I placed an order (#[redacted]) on Lord and Taylor website on Jan [redacted]. Lord and Taylor sent all products by [redacted] (#[redacted]). However, I have not received my package till the present moment. I have written to [redacted] and been advised to contact Lord and Taylor to make arrangement for reshipment. I have written to customer service department of Lord and Taylor but have not received any reply yet. I wish Lord and Taylor could resend all products to me. I really do not want to be refund, and I really need these products. So I wish Lord and Taylor could resend all products to me rather than refund to me.
Tell us why here...
Hello
Customer has been fully refunded today on the below transaction. If you should have any questions at all please feel free to contact me [redacted].
[redacted] ...
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. I have sent to have this credit promptly credited to your account. I thank you for your time and patience this matter and...
for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not close this case until I receive my refund. the customer service with Lord & Taylor said that they refunded my acct over a weeks and when I contacted them to tell them I still have not seen my refund they blamed the credit card company. So I contacted the credit card company and I was told they never issued the refund --- Now this response is confirming what the credit card company said --- they never issued my refund -
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] My issues with Lord & Taylor is resolved they refunded my money $72.00 Feb. **,2017 . I made a mistake on the price of the other shoes. After looking at my statement I discovered I did pay $43.00. I appreciate your help. Thank - You [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Subsequent to Ms. L[redacted]'s seemingly somewhat generous offer, to which I responded that it didn't address the primary concern of WHEN I may hope to receive the item, I received yet another email from the ever-incompetent Customer Service department at 2am this morning that my order has been cancelled. I wrote to Ms L[redacted] this morning regarding this and she has not responded. Either way, the fact thereby nullifies half of her offer to "assist in turning this experience into a more positive one anyway that" she can and therefore we are back at square one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Hello
This customer was refunded today in the amount of $1056 back to the customers master cards. Please see transaction below and if any other questions please feel free to reach me at [redacted].
[redacted] ...
Dear [redacted], Thank you for contacting Lord & Taylor. I am so sorry to hear about the service you had received at the [redacted] store. This is certainly not the kind of customer service Lord & Taylor provides. I have forwarded your complaint to the store manager to...
be addressed. For this ordeal, I’d like to forward you a $25.00 gift card as a sign of good faith. While I understand that this does not make up for the frustration caused, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jenn
Revdex.com:
I received a response directly from the company and the proposed resolution is acceptable. Please close this complaint.
Sincerely,
[redacted]
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer Service...
Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have looked into this for you and have sent the paperwork over for a refund on the Hannah Suede Sandals in the amount of $72.00. Once this paperwork is received back, you will receive an email confirmation with the transaction details. I have also looked into your concern on the return of the Nahlah Suede Stiletto . You did indeed receive the correct refund on these as you had only paid $43.60 for these. I have attached a copy of your purchase transaction as well as your refund transaction for these shoes. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn Jennifer S[redacted] Service Excellence Specialist [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you are having with trying to place orders online. As a result of this, you had called into our Customer...
Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have sent the information provided to our Web Team to see what the issue is as to why you cannot place orders using our site. I am currently awaiting a resolution from them and as soon as I hear from them, I will reach out to you immediately. In the meantime, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. Please forward me the address in which you would like this to be mailed. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this.
Warmest Regards, Jenn |
Jennifer S[redacted]
Customer Care Specialist
[redacted]
[redacted]
[redacted]
Dear [redacted] Thank you for your recent online purchase. We appreciate your patronage here at The LT. First and foremost, I would like to apologize for the issues that have occurred with your online order. I can assure you that it was not our intent to disappoint you and will rectify...
the situation. I have recently received your case regarding an order that you placed, but have ended up not receiving this order due to inventory and order was cancelled . You have been waiting for receiving the refund for this order. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. When you submitted your order an authorization hold for available funds was sent to your financial institution. This is not an actual charge as you are not charged until the order actually ships. The amount of your order is temporarily deducted from your available balance by your financial institution. Authorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed. I have received the response upon requesting for this issue from sales audit department. there was an order placed on 4/** for $181.62. This order was never settled upon and it has expired. No funds were held and no refund is due. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Kind Regards, Neelam M[redacted] Service Excellence Specialist
Revdex.com:At this time, my complaint, ID [redacted] regarding Lord & Taylor has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and you know, when you received an anonmous phone call in respect to require verification of all your confidential information, I am sure no one will feel comfortable when dealing with that kind of conversation! Plus a lady who even showed absence of knowledge of your order, I really can not find a better way to protect my ID and information before she could confirm me her name and her job responsibilities. But the amazing response from Speialist Jennifer S[redacted] made me reassured about safety of my account information and she did a wonderful job!I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted], This was sent for a refund on the tax and she had been previously advised. I sent [redacted] an email asking for the transaction details bc according to the manual spreadsheet, this had been completed 6/**/2017. I have not received a response from [redacted] as of yet. The amount refunded was $8.45 which had been for the tax. Not sure what else I can do. Let me know. Thanks, Jenn Jennifer S[redacted] Service Excellence Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Madam, Sir, I thank you for your help – the case has been resolved. Thank you very much Best regards, **
Sincerely,
[redacted]
Hello,I researched your L & T account and the dress was returned and credited to your L & T card on 05/**/2015. See receipt...
below. ...⇄ [redacted] [redacted] [redacted]
...⇄ you.[redacted] [redacted]
Lord and Taylor can't make a determination of the product until we receive the merchandise back. Both our vendor and asset departments have confirmed the merchandise we sell is not counterfeit. So until we get the merchandise back for review we can't make a determination on what can done regarding the watch. The only determination based on the pictures we received is that the watch has been worn. Lord and Taylor has complied in handling the complaint and given the directions needed to further review and assist the customer and have nothing further we can send in regards to the rejections of our responses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I placed an order (#[redacted]) on Lord and Taylor website on Jan [redacted]. Lord and Taylor sent all products by [redacted] (#[redacted]). However, I have not received my package till the present moment. I have written to [redacted] and been advised to contact Lord and Taylor to make arrangement for reshipment. I have written to customer service department of Lord and Taylor but have not received any reply yet. I wish Lord and Taylor could resend all products to me. I really do not want to be refund, and I really need these products. So I wish Lord and Taylor could resend all products to me rather than refund to me.
Sincerely,
[redacted]
Tell us why here...
Hello
Customer has been fully refunded today on the below transaction. If you should have any questions at all please feel free to contact me [redacted].
[redacted] ...
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
...⇄
[redacted] [redacted]
...⇄
...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted] [redacted] [redacted] [redacted]
...⇄
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
Customer Service Supervisor, Call Center
E: [redacted]
O ###-###-####
Hudson’s Bay
[redacted]
Good Morning,
I am writing in regards to the credit for order [redacted]. First and foremost I greatly apologize for the inconvenience that you have had with this order. I have sent to have this credit promptly credited to your account. I thank you for your time and patience this matter and...
for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not close this case until I receive my refund. the customer service with Lord & Taylor said that they refunded my acct over a weeks and when I contacted them to tell them I still have not seen my refund they blamed the credit card company. So I contacted the credit card company and I was told they never issued the refund --- Now this response is confirming what the credit card company said --- they never issued my refund -
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] My issues with Lord & Taylor is resolved they refunded my money $72.00 Feb. **,2017 . I made a mistake on the price of the other shoes. After looking at my statement I discovered I did pay $43.00. I appreciate your help. Thank - You [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Subsequent to Ms. L[redacted]'s seemingly somewhat generous offer, to which I responded that it didn't address the primary concern of WHEN I may hope to receive the item, I received yet another email from the ever-incompetent Customer Service department at 2am this morning that my order has been cancelled. I wrote to Ms L[redacted] this morning regarding this and she has not responded. Either way, the fact thereby nullifies half of her offer to "assist in turning this experience into a more positive one anyway that" she can and therefore we are back at square one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...
Hello
This customer was refunded today in the amount of $1056 back to the customers master cards. Please see transaction below and if any other questions please feel free to reach me at [redacted].
[redacted] ...
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
...⇄
[redacted] [redacted]
...⇄
...⇄
[redacted]
[redacted] [redacted] *
[redacted] [redacted] [redacted]
...⇄
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Teresa H[redacted]
Customer Service Supervisor, Call Center
[redacted]
[redacted]
Hudson’s Bay
[redacted]
Dear [redacted], Thank you for contacting Lord & Taylor. I am so sorry to hear about the service you had received at the [redacted] store. This is certainly not the kind of customer service Lord & Taylor provides. I have forwarded your complaint to the store manager to...
be addressed. For this ordeal, I’d like to forward you a $25.00 gift card as a sign of good faith. While I understand that this does not make up for the frustration caused, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Warmest Regards, Jenn
Revdex.com:
I received a response directly from the company and the proposed resolution is acceptable. Please close this complaint.
Sincerely,
[redacted]
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you had with an order you’ve placed online. As a result of this, you had called into our Customer Service...
Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have looked into this for you and have sent the paperwork over for a refund on the Hannah Suede Sandals in the amount of $72.00. Once this paperwork is received back, you will receive an email confirmation with the transaction details. I have also looked into your concern on the return of the Nahlah Suede Stiletto . You did indeed receive the correct refund on these as you had only paid $43.60 for these. I have attached a copy of your purchase transaction as well as your refund transaction for these shoes. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards, Jenn Jennifer S[redacted] Service Excellence Specialist [redacted]
[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...
Good Afternoon, Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor. I have recently received your case regarding an issue you are having with trying to place orders online. As a result of this, you had called into our Customer...
Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again. Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have sent the information provided to our Web Team to see what the issue is as to why you cannot place orders using our site. I am currently awaiting a resolution from them and as soon as I hear from them, I will reach out to you immediately. In the meantime, I’d like to forward you a $25.00 gift card as a sign of good faith for this ordeal. Please forward me the address in which you would like this to be mailed. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this.
Warmest Regards, Jenn |
Jennifer S[redacted]
Customer Care Specialist
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello,Our credit provider, [redacted], spoke with the customer and is offering a refund for the extra payment. Thank you.[redacted]
Dear [redacted] Thank you for your recent online purchase. We appreciate your patronage here at The LT. First and foremost, I would like to apologize for the issues that have occurred with your online order. I can assure you that it was not our intent to disappoint you and will rectify...
the situation. I have recently received your case regarding an order that you placed, but have ended up not receiving this order due to inventory and order was cancelled . You have been waiting for receiving the refund for this order. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. When you submitted your order an authorization hold for available funds was sent to your financial institution. This is not an actual charge as you are not charged until the order actually ships. The amount of your order is temporarily deducted from your available balance by your financial institution. Authorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed. I have received the response upon requesting for this issue from sales audit department. there was an order placed on 4/** for $181.62. This order was never settled upon and it has expired. No funds were held and no refund is due. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this… I hope to hear from you soon. Kind Regards, Neelam M[redacted] Service Excellence Specialist