Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintTo date this is the firstcommunication we have received from Mr***
Upon investigating Mr***'s complaint, I found that we were attempting to reach a differentparty
In response to Mr
***'s complaint, we have placed his telephone number *** onour "Do Not Call list
We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond
Respectfully,
Mattie G*** ***

Complaint: ***
I am rejecting this response because:this is not the account in question? And if so this is the not the amount they have documented on my credit report
Sincerely,
*** ***

well that werido because I have T-Mobile on my account right now it active so that's full of ***. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing, Inchas investigated Ms.***'s complaint T-Mobile placed this account in our office 12/26/to collect a balance of $on their behalf.On 01/11/2016, Ms*** spoke with an agent in our office and advised she was disputing the balance as she believed
the account to have been paid.The account was placed in a disputed status and collection activity had been suspended while we investigated this matter.In response to receiving this information, we have closed the account in our office and returned it to our client T-Mobile.We do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client If Ms*** has any further inquiries, please have her contact T-Mobile directly as we are no longer handling this account

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,Convergent Outsourcing has received Ms***r's complaintThis account was placed in our officeby T-Mobile on 10/15/2016, to collect a balance on their behalfConvergent Outsourcing does notbelieve that we have violated any lawsThe information reported to the credit
bureaus is believed tobe reported with both fair and accurate information.We received Ms*** request for validation of the balance owedOn 4/12117, this informationwas mailed to Ms*** at the address we have on fileIncluded is a copy of the T-Mobilestatement that was mailed to Mr***.Convergent Outsourcing has ceased communication on behalf of this accountWe will request ourinformation for this account be removed from the credit bureausWe do not own this account andtherefore we cannot guarantee resolutionIf Ms*** has any further inquiries please have hercontact T-Mobile directly.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Mr***' s complaintSprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/31/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate informationWe will forward a copy of this communication from the BetterBusiness Bureau and this response to our clientThis account remains in a disputed status and thecollection efforts have been suspendedThe credit bureau has been updated accordinglyMr***may contact Sprint directly if he has any further questions regarding this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as you are closing the account and not contacting the credit bureauI do not expect to hear from you or your company about settlement "offers" again concerning bills I never owedIf I do, I will be contacting the Revdex.comSincerely, *** ***

Dear Mr***,Convergent Outsourcing, Inchas received and investigated Mr***'s complaint***placed this account in our office 03/04/2016, to collect a balance of $on their behalfUponinvestigation of this complaint we were unable to substantiate Mr***'s claim that we
have calledten times and have spoken with him repeatedly in one dayTo date on this account we have madeone outbound phone call to a number that was not in service.On 03/14/we received an inbound call from Mrs*** who did advise us that she wasdisputing the balanceShe stated that she had paid *** and had a credit balance that shouldhave gone toward *** billThe account was placed in a disputed status and collectionactivity had been suspendedWe have made no further attempts to collect on this balance.In response to this complaint, the account is in a disputed status and validation has been requestedfrom our clientWe will forward a copy of this communication and our response to our clientOncethe requested documentation has been received from our client we will forward it to Mr*** at theaddress we have on fileIf Mr*** has any further inquiries please have him contact ***as we are no longer attempting to collect on this balance

Convergent Outsourcing Inchas investigated this complaint *** *** Systems, LLC *** ***), placed the account referenced above with our office on November 17, to collect $on their behalf
According to *** *** Systems, LLC, they purchased the FCNB account in October and no payments have been received On November 17, 2015, Convergent Outsourcing, Incsent Ms*** a validation notice that offered a reduced amount to settle the account.On 11/10/2015, this account was removed from our office by request of Jefferson Capital Systems, LLC On11/16/2015Ms.*** called and spoke with two agents from our officeOur agent did ask Ms*** to verity the last four digits of her social security number. Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party The agent did not ask Ms*** to provide her full social security number MsTravis declined to provide the last four digits of her social security numberThe agent at that time was unable to provide Ms.*** with any further information.This letter will confirm Convergent Outsourcing, Incis no longer handling the account We have forwarded a copy of the correspondence you sent on behalf of Ms*** to our client *** *** and in order to resolve this matter they have terminated collection efforts. Neither we nor Jefferson Capital have reported information regarding this account to the credit reporting agencies

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Re: Case#: *** *** *** To whom this may concern, Convergent has received Ms.*** complaintOur records had the phone number *** *** listed as a contact number for another individual we were attempting to reachWe are sorry to hear that there was an issue connecting with one
of our representatives when Ms*** attempted to call and find out why we were dialing her numberThe phone number provided,(*** *** has been placed on our do not call listWe also provide the option for anyone to remove their phone number from being calledConvergent has a Do Not Call line at *** ***, or visit our web site at wwwconvergentusa.com and use the link "Calling In Error?" Please accept our apology if we caused any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
The only number I have is the one from my credit report ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Convergent Outsourcing, Inchas investigated Mr*** disputeDirecTV placed thisaccount in our office 03/02/to collect a balance on their behalfOn 03/04/2015, we mailed avalidation notice to the address that is provided in this complaintTo date this is the firstcommunication we have
received notifying us that Mr*** believes the account to befraudulent.In response to receiving this information, we have closed the account in our office and returnedit to DirecTVWe are sorry to hear Mr*** may have been a victim of fraudWe haverequested our information be removed from the credit bureausWe do not own the account andtherefore cannot guarantee resolutionMs*** may file a fraud claim directly withDirecTV by visiting www.directv.com/notmyaccount or calling 1-800-860-Ext 0120.We appreciate the opportunity to respond
Respectfully,
Sarah K***

On 03/14/2017, PayPal placed this Comenity Capital Bank account in our office to collect abalance of $on their behalfThis was the only notification we received that this accountwas being disputed.Convergent Outsourcing has closed this account in our office and returned it to our
client,PayPalWe have not reported our information for this account to the credit bureausWe willforward a copy of the communication received through the Revdex.com and ourresponse to our clientIf Mr*** has any further inquiries please have him contact PayPaldirectly as Convergent Outsourcing is no longer handling this account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Ms***'s additional informationConvergent Outsourcing hasupdated the disputed status of the account accordingly to the credit bureausFor Ms***'s conveniencewe have attached a copy of the fraud packet that we had mailed on 01//Please have Ms***fill out and gather the necessary informationUpon completion, please have Ms*** return the fraudpacket to Sprint's fraud management group located in the directions

Dear Rev*** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing has received the communication from your office, on behalf of Ms.***This account was placed in our office by PayPal, Incon //2017, to collect a balanceon behalf of Comenity Capital Bank, in the amount of $424.54.On 03/31/2017, Ms*** notified our office that
she disputed the amount owed, as paidpriorThe account was placed in a disputed status and collection efforts were suspended.On 04/24/2017, Ms*** called our office and advised that she disputed the account as paidpriorThe agent advised that the account was placed in a disputed status and that there was aletter sent to her requesting proof of payment Ms*** advised that she did not know how tofind the proof of payment; because she did not know who she paid, or what amount she paid.Convergent Outsourcing has ceased communication on behalf of this account and returned it toour client, PayPal, IncWe will forward a copy of your communication and our response, to ourclient If Ms*** has any further inquiries, please have her contact PayPal directly; asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respond

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep