Convergent Outsourcing Inc

Convergent Outsourcing has received Ms***'s complaint concerning the abovereferenced account*** *** ***, LLC placed this account in our office12/05/2016, to collect a balance on their behalf.Upon review of the call recordings we found that Ms*** was given incorrect
informationregarding how long it may take to receive a receipt after a settlement payment has been made.Our Compliance department requested a receipt to be mailed to Ms*** at the addresson this complaintThe letter was mailed to Ms*** on 03/21/2017.Convergent Outsourcing would like to apologize to Ms*** for any inconvenience shemay have experienced.Thank you for the opportunity to respond

Complaint: ***
I am rejecting this response because:this is not the account in question? And if so this is the not the amount they have documented on my credit report
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintSprint placed this account in ouroffice on 09/04/2012, to collect a balance of $on their behalfConvergent Outsourcing hasresponded to similar complaints made by Ms*** to the Consumer Rnancial
Protection Bureauon 1/17/and 01/24/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reported to thecredit bureaus was believed to be reported with both fair and accurate information.Our information was requested to be removed from the credit bureaus on 1/28/2017.Convergent Outsourcing has attached validation of the balance for Ms***'s reference, as wellas our previous responses made to the Consumer Rnandal Protection Bureau.We appreciate the opportunity to respond.Sincerely,Sarah K*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintTo date this is the firstcommunication we have received from Mr***
Upon investigating Mr***'s complaint, I found that we were attempting to reach a differentparty
In response to Mr
***'s complaint, we have placed his telephone number *** onour "Do Not Call list
We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond
Respectfully,
Mattie G*** ***

Convergent Outsourcing, Inchas received Ms***'s additional informationWe are sorry to hear that Ms*** has had difficulty finding resolution in this matterWe do not own the account and therefore we cannot guarantee resolutionIn an effort to assist Ms*** in this matter, we have forwarded the additional information our office has received from the Revdex.com to our client for further reviewConvergent Outsourcing has closed this account in our office and returned it to our client. Respectfully,Sarah K***

Re: Case#: *** *** *** To whom this may concern, Convergent has received Ms.*** complaintOur records had the phone number *** *** listed as a contact number for another individual we were attempting to reachWe are sorry to hear that there was an issue connecting with one
of our representatives when Ms*** attempted to call and find out why we were dialing her numberThe phone number provided,(*** *** has been placed on our do not call listWe also provide the option for anyone to remove their phone number from being calledConvergent has a Do Not Call line at *** ***, or visit our web site at wwwconvergentusa.com and use the link "Calling In Error?" Please accept our apology if we caused any inconvenience

Dear Rev*** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing Inchas investigated this complaint *** *** Systems, LLC *** ***), placed the account referenced above with our office on November 17, to collect $on their behalf
According to *** *** Systems, LLC, they purchased the FCNB account in October and no payments have been received On November 17, 2015, Convergent Outsourcing, Incsent Ms*** a validation notice that offered a reduced amount to settle the account.On 11/10/2015, this account was removed from our office by request of Jefferson Capital Systems, LLC On11/16/2015Ms.*** called and spoke with two agents from our officeOur agent did ask Ms*** to verity the last four digits of her social security number. Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party The agent did not ask Ms*** to provide her full social security number MsTravis declined to provide the last four digits of her social security numberThe agent at that time was unable to provide Ms.*** with any further information.This letter will confirm Convergent Outsourcing, Incis no longer handling the account We have forwarded a copy of the correspondence you sent on behalf of Ms*** to our client *** *** and in order to resolve this matter they have terminated collection efforts. Neither we nor Jefferson Capital have reported information regarding this account to the credit reporting agencies

Convergent Outsourcing has received the communication from your office, on behalf of Ms.***This account was placed in our office by PayPal, Incon //2017, to collect a balanceon behalf of Comenity Capital Bank, in the amount of $424.54.On 03/31/2017, Ms*** notified our office that
she disputed the amount owed, as paidpriorThe account was placed in a disputed status and collection efforts were suspended.On 04/24/2017, Ms*** called our office and advised that she disputed the account as paidpriorThe agent advised that the account was placed in a disputed status and that there was aletter sent to her requesting proof of payment Ms*** advised that she did not know how tofind the proof of payment; because she did not know who she paid, or what amount she paid.Convergent Outsourcing has ceased communication on behalf of this account and returned it toour client, PayPal, IncWe will forward a copy of your communication and our response, to ourclient If Ms*** has any further inquiries, please have her contact PayPal directly; asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respond

Revdex.com:
The only number I have is the one from my credit report ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as you are closing the account and not contacting the credit bureauI do not expect to hear from you or your company about settlement "offers" again concerning bills I never owedIf I do, I will be contacting the Revdex.comSincerely, *** ***

To Whom It May Concern,Convergent Outsourcing has received Ms***'s additional informationConvergent Outsourcing hasupdated the disputed status of the account accordingly to the credit bureausFor Ms***'s conveniencewe have attached a copy of the fraud packet that we had mailed on 01//Please have Ms***fill out and gather the necessary informationUpon completion, please have Ms*** return the fraudpacket to Sprint's fraud management group located in the directions

Convergent Outsourcing, Inchas received Mr***' s complaintSprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/31/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate informationWe will forward a copy of this communication from the BetterBusiness Bureau and this response to our clientThis account remains in a disputed status and thecollection efforts have been suspendedThe credit bureau has been updated accordinglyMr***may contact Sprint directly if he has any further questions regarding this matter

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing has received Ms***r's complaintThis account was placed in our officeby T-Mobile on 10/15/2016, to collect a balance on their behalfConvergent Outsourcing does notbelieve that we have violated any lawsThe information reported to the credit
bureaus is believed tobe reported with both fair and accurate information.We received Ms*** request for validation of the balance owedOn 4/12117, this informationwas mailed to Ms*** at the address we have on fileIncluded is a copy of the T-Mobilestatement that was mailed to Mr***.Convergent Outsourcing has ceased communication on behalf of this accountWe will request ourinformation for this account be removed from the credit bureausWe do not own this account andtherefore we cannot guarantee resolutionIf Ms*** has any further inquiries please have hercontact T-Mobile directly.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing, Inchas investigated Mr*** disputeDirecTV placed thisaccount in our office 03/02/to collect a balance on their behalfOn 03/04/2015, we mailed avalidation notice to the address that is provided in this complaintTo date this is the firstcommunication we have
received notifying us that Mr*** believes the account to befraudulent.In response to receiving this information, we have closed the account in our office and returnedit to DirecTVWe are sorry to hear Mr*** may have been a victim of fraudWe haverequested our information be removed from the credit bureausWe do not own the account andtherefore cannot guarantee resolutionMs*** may file a fraud claim directly withDirecTV by visiting www.directv.com/notmyaccount or calling 1-800-860-Ext 0120.We appreciate the opportunity to respond
Respectfully,
Sarah K***

Dear Mr***,Convergent Outsourcing, Inchas received and investigated Mr***'s complaint***placed this account in our office 03/04/2016, to collect a balance of $on their behalfUponinvestigation of this complaint we were unable to substantiate Mr***'s claim that we
have calledten times and have spoken with him repeatedly in one dayTo date on this account we have madeone outbound phone call to a number that was not in service.On 03/14/we received an inbound call from Mrs*** who did advise us that she wasdisputing the balanceShe stated that she had paid *** and had a credit balance that shouldhave gone toward *** billThe account was placed in a disputed status and collectionactivity had been suspendedWe have made no further attempts to collect on this balance.In response to this complaint, the account is in a disputed status and validation has been requestedfrom our clientWe will forward a copy of this communication and our response to our clientOncethe requested documentation has been received from our client we will forward it to Mr*** at theaddress we have on fileIf Mr*** has any further inquiries please have him contact ***as we are no longer attempting to collect on this balance

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s fraud dispute*** placed this accountin our office on 10/15/to collect a balance of $on their behalf
Convergent Outsourcing mailed a validation letter to the same address we have on file matchingwhat
was provided in this communication received through the Revdex.comThis noticeincluded Ms*** right to dispute the balanceTo date, this is the first communication we havereceived notifying us that Ms*** disputes the account as fraud
In response to receiving this information, we have closed the account in our office and returned it toour client, ***We will request our information be removed from the credit bureausWe do notown the account and therefore cannot guarantee resolutionIf Ms*** has any further inquiries,please have her contact *** directly
We appreciate the opportunity to respond
Respectfully,Sarah K***Lead Compliance Representative