Convergent Outsourcing Inc

Complaint: ***I am rejecting this response because: Please provide me with Mr*** contact information as noted in your response so that I can follow up with confirmation

Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed this account in our office 01/13/2016, to collect $on their behalfConvergent Outsourcing only collect on balances placed in our office by our clientsWe do not attempt to phish for information.To
date this is the first communication we have received on this account,requesting we cease communicationWe have added all numbers we have associated with Ms***'s information to our "do not call list''.In response to this complaint, we have closed the account from our office and returned it to our clientWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to Family MobileIf Ms.*** has any further inquiries please have her contact Family Mobile, to ensure resolution is found

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:This PDF is not loading on neither a desktop or mobile phone
Sincerely,
*** ***

Convergent Outsourcing has received Mr***'s complaintDirecTV placed this account in ouroffice on 12/02/to collect a balance of$on their behalfWe have mailed two validation notices to Mr***'s address on fileThese notices included Mr.***'s right to dispute the balance owedTo
date, this is the first notification we have received onbehalf of this account notifying us, that Mr*** disputes this account as fraud.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information; we do not believe we have violated any laws.In response to this complaint, Convergent Outsourcing has closed this account in our office andreturned to our clientWe have requested that our infonnation for this account be removed from thecredit bureausMr*** may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800*** Ext ***We will forward a copy ofthis communication and our response to DirecTV in an effort to help Mr*** find resolution.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** inquiryT-Mobile placed this account in our office on 05/04/to collect a balance of $on their behalfOn 08/31/T-Mobile made an adjustment to the balance in our office of $ 168.63.This left a
remaining balance of $We are sorry to hear Mr*** has had difficulty reaching someone to discuss this matter in our officeWe attempt to have a supervisor call Mr*** at the number provided in this complaint on 4/21/and 4/22/We were unable to make contact with Mr***In response to Mr*** inquiry, he may call and speak with our collection supervisor Francisco Villanueva at extension*** We would be happy to discuss this matterWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I've attached a copy of a screen shot with my Verizon account showing that I have paid my account fully
Also, they don't have my real Verizon account number.(I'll also attach a copy of their mail sent to my house)
I'm a new Immigrant and have been in the US about a year (I've been very aware of my bills)
This is a scam,and I'm willing to have a Revdex.com representative listen in on a call I'll make to Verizon or any other solution you'll find fitting
Sincerely,*** ***

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office06/05/to collect $514.28on their behalf.On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication.In
response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received *** *** complaint*** *** placed this account inour office 02/2512016, to collect a balance of $on their behalf
On 06/24/2016, we received notification from *** *** that the amount of $had been paid to
themThe account was closed in our office and returned to our clientWe requested our information to be removed from the credit bureaus on 06/25/2016.On 07/12/2016, *** *** called to see why the account was being reported to the credit bureaus.The agent obtained *** *** social security number and placed her on hold.The call disconnected while *** was on hold.We do not believe this was intentional however we do apologize for the inconvenience.In response to this communication, Convergent Outsourcing has not continued to report this account as unpaid to the credit bureausAttached is a letter of credit bureau deletion for *** *** records.We appreciate the opportunity to respond

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaintSprint placed this account in our office 11/15/2016, to collect a balance on their behalf.Convergent Outsourcing mailed two validation letters to the same mailing address listed
on this complaintThe letters were mailed on 11/21/and 12/21/The letters included their right to dispute the account.On 01/14/2017, Convergent was notified by Sprint that the balance $was paid directly to them on 01/13/This account was closed as a paid collection on 01/14/2017.In response to this complaint, the credit bureaus have been updated accordinglyConvergent Outsourcing has closed this account in our office and returned it to our clientWe will forward a copy of the complaint and our response to Sprint.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:Due to the fact that Convergent outsourcing has admitted that they have been asked for validation on numerous occasions and have yet failed to send an signed contract or agreement stating that I owe the "said debt." They are simply sending a bill that could have been generated by their officeIf I am responsible for this account that they claim they should be able to send me a detailed report of when I missed payments, when the account was first opened and when I defaultedConvergent outsourcing should be able to send me an actual contract between me and "***." I am continuously asking that Convergent Sourcing to send what ever documents they have in their files used to verify this accountA fraudulent bill will not sufficeUnder FCRA I have the right to demand they disclose all of the documents they have recorded and retained in their files at the time of the request concerning account that at being reported on my credit reportAll unverified accounts must be deletedSo again who verified this account? What documents did they use to verify/validate? Where are the documents used to verify?The only correspondence that I received was a billing statement. This item does not qualify as verification per FCRAThis company is in violation for continuing to verify the account with the credit bureaus without providing the evidence as requestedit is my contention that Convergent Outsourcing know that they cannot tie me to this alleged account, otherwise, they would have done so when I made my initial requestConvergent Outsourcing is blatantly disregarding the law

Please see attached PDF file
December 30, 2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID: ***, ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable tolocate anaccount in our
system.I attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** *** also did not locate any informationin our system.In this complaint, Ms*** states that she received a letter from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have Ms*** provide the Convergent account number or the Client account number listed onthe letter she received.I have placed the number in this complaint of *** *** onour "do not call list" to ensure we do not callthis number.We appreciate the opportunity to respond and apologize for any inconvenience

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Please view the attached PDF file
**, ***Case #: ***To whom this may concern,Convergent Outsourcing, Inchas investigated Mr**'s complaintWe have placed the phone number provided in the complaint of (360) 43Son our "Do Not Call List'We apologize for any inconvenience we may
have caused.Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call list.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:Convergent has annotated my account with a paid collectionI maintain that I have no business with Convergent; I owe Convergent no debt.The debt that you suggest you are attempting to collect has been paid to the original creditor to whom you suggest you are collecting for. The negative remarks on my credit report are inaccurate and should be removed
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***