Convergent Outsourcing Inc

Complaint: ***I am rejecting this response because: I appreciate the quick response, however, this account is on my all four of my credit reports, I need a deletion letter to delete this account off my credit reports, first and foremost. After I receive the deletion letter then and only then I will be satisfied. Because I never had a *** account, this situation has already caused me enough heartache and trouble, I just had a baby, I cannot obtain the things I need for my new born baby on credit due to this negative account on my credit. To add insult to injury, this *** account does not belong to me.Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided, I was unable to locate an account in our system.I was unable to locate an account with the name *** *** listed in the amount of $149.00.I also attempted to locate information with
the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** ***, also did not locate any information in our system.In this complaint, *** *** is requesting a statement from Convergent OutsourcingTo locate the account *** ***'s request is for we need additional informationPlease provide one or more of the following: Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number.We appreciate the opportunity to respond and look forward assisting *** *** with resolution

Complaint: ***I am rejecting this response because: Please provide me with Mr*** contact information as noted in your response so that I can follow up with confirmation

Please view the attached PDF file
Convergent Outsourcing has received Mr***'s disputeComcast placed this account in our office 06/01/2016, to collect a balance on their behalfThis is first and only time this account has been placed with Convergent Outsourcing.On 06/06/2016,we mailed Mr
*** a validation notice that included his right to dispute the balanceTo date this is the first communication we have received on behalf of this account notifying us that Mr*** disputes owing a balance and may have been a victim of fraud.In response to receiving this information we have closed the account in our office and returned it to our client, Comcast We have not reported the account to the credit bureausWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client If Mr*** has any further inquiries please have him contact Comcast directly, referencing the Comcast account number listed above.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:I am unable to make contact with *** *** without a phone number
Sincerely,*** ***

Convergent Outsourcing, Inc.has investigated this complaint.This account was placed in our office12/31/to collect a balance of $on behalf of LVNV Funding, LLC.On 01/20/2015,Ms*** spoke with an agent in our office and advised that she has an attorney handling this matter.The agent
placed the account in a cease communication status on 1/20/2015.In response to receiving this information, the account is in a cease communication status.We will forward a copy of this complaint and our response to our clientWe have not reported the above referenced account to the credit bureaus.If Ms*** has any further inquiries regarding the above referenced account, we suggest contacting Resurgent Capital Services at (888)665-Convergent Outsourcing no longer has interest in collecting payment on this balance.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryHowever, I would like a stipulation added that this company will need to remove this from all of my credit reports within days
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaintSprint placed this account in our office 11/15/2016, to collect a balance on their behalf.Convergent Outsourcing mailed two validation letters to the same mailing address listed
on this complaintThe letters were mailed on 11/21/and 12/21/The letters included their right to dispute the account.On 01/14/2017, Convergent was notified by Sprint that the balance $was paid directly to them on 01/13/This account was closed as a paid collection on 01/14/2017.In response to this complaint, the credit bureaus have been updated accordinglyConvergent Outsourcing has closed this account in our office and returned it to our clientWe will forward a copy of the complaint and our response to Sprint.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Due to the fact that Convergent outsourcing has admitted that they have been asked for validation on numerous occasions and have yet failed to send an signed contract or agreement stating that I owe the "said debt." They are simply sending a bill that could have been generated by their officeIf I am responsible for this account that they claim they should be able to send me a detailed report of when I missed payments, when the account was first opened and when I defaultedConvergent outsourcing should be able to send me an actual contract between me and "***." I am continuously asking that Convergent Sourcing to send what ever documents they have in their files used to verify this accountA fraudulent bill will not sufficeUnder FCRA I have the right to demand they disclose all of the documents they have recorded and retained in their files at the time of the request concerning account that at being reported on my credit reportAll unverified accounts must be deletedSo again who verified this account? What documents did they use to verify/validate? Where are the documents used to verify?The only correspondence that I received was a billing statement. This item does not qualify as verification per FCRAThis company is in violation for continuing to verify the account with the credit bureaus without providing the evidence as requestedit is my contention that Convergent Outsourcing know that they cannot tie me to this alleged account, otherwise, they would have done so when I made my initial requestConvergent Outsourcing is blatantly disregarding the law

Complaint: ***I am rejecting this response because: The number they provided is not ***'s phone number I looked up the number they provided in their response letter, 1-877-380-6578, and it is associated with a telephone phishing scamThe real *** has confirmed there is no account as they claim Sincerely,*** ***

Convergent Outsourcing has received Ms***'s additional informationThis account was placedin our office by T-Mobile on 08/05/2016, to collect a balance of $on their behalf.On 09/08/2016, a payment was submitted to our online payment system in the amount of $400.00.To date, no further payments have been received by Convergent Outsourcing, on behalf of thisaccount.On 04/10/2017, this account was closed in our office and returned to T-Mobile per their requestOn04//2017, we received an emailed request from Ms***; requesting the account be removedfrom her credit bureau.Ms*** has been provided a copy of our e-Oscar request to have our information removedfrom the credit bureausThis request does not say sample; this is the printed version of theelectronic request Convergent Outsourcing has sent.We appreciate the opportunity to respond

Convergent Outsourcing has received the communication from your office, on behalf of Ms.***This account was placed in our office by PayPal, Incon //2017, to collect a balanceon behalf of Comenity Capital Bank, in the amount of $424.54.On 03/31/2017, Ms*** notified our office that
she disputed the amount owed, as paidpriorThe account was placed in a disputed status and collection efforts were suspended.On 04/24/2017, Ms*** called our office and advised that she disputed the account as paidpriorThe agent advised that the account was placed in a disputed status and that there was aletter sent to her requesting proof of payment Ms*** advised that she did not know how tofind the proof of payment; because she did not know who she paid, or what amount she paid.Convergent Outsourcing has ceased communication on behalf of this account and returned it toour client, PayPal, IncWe will forward a copy of your communication and our response, to ourclient If Ms*** has any further inquiries, please have her contact PayPal directly; asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office06/05/to collect $514.28on their behalf.On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication.In
response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received *** request that we cease communicationWe are sorry to hear *** has had difficulty reaching someone in our office to discuss this matterConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our
office by our clientsWe do not attempt to scam consumers.In response to receivingthis request, we have ceased communication.This matter has been closed in our office and returned to our client

Complaint: ***I am rejecting this response because:
I've attached a copy of a screen shot with my Verizon account showing that I have paid my account fully
Also, they don't have my real Verizon account number.(I'll also attach a copy of their mail sent to my house)
I'm a new Immigrant and have been in the US about a year (I've been very aware of my bills)
This is a scam,and I'm willing to have a Revdex.com representative listen in on a call I'll make to Verizon or any other solution you'll find fitting
Sincerely,*** ***

Please see attached PDF file
December 30, 2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID: ***, ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable tolocate anaccount in our
system.I attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** *** also did not locate any informationin our system.In this complaint, Ms*** states that she received a letter from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have Ms*** provide the Convergent account number or the Client account number listed onthe letter she received.I have placed the number in this complaint of *** *** onour "do not call list" to ensure we do not callthis number.We appreciate the opportunity to respond and apologize for any inconvenience