Convergent Outsourcing Inc

Convergent Outsourcing has received Mr***'s request that we cease communicationconcerning the above referenced accountJefferson Capital Systems, LLC placed thisaccount in our office on 12/19/2016, to collect a balance of $2,025.35.Mr*** stated that this account is past statute and that
Convergent is violating the FairCredit Reporting Act by attempting to collect this debtThe statute of limitations sets forththe maximum period of time, after certain events, that legal proceedings based on thoseevents may be initiatedIt is not unlawful to request payment on a past statute account.Convergent Outsourcing has ceased communication on the above referenced accountIn aneffort to help Mr*** find resolution we have forwarded his complaint to our client.Our client has also notified us that, in order to resolve Mr***'s stated dispute, they toohave terminated collection efforts.Thank you for the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing, Inchas investigated Mr***'s dispute*** placed this account inour office 11/03/listed with a different last name.Upon investigation of this dispute, I reviewed the call on 03/29/when Mr*** initiallycontacted our officeMr*** provided his full social
security number and full nameThe fullsocial security number matches that on fileMr*** stated he has had prior issues withinformation for another party appearing on his credit bureauThe agent placed the account in adisputed status and we requested that *** confirm this was the correct information for thisaccount.On 03/29/2016, we marked the account to remove our information from the credit bureausOn04/06/2016, our client *** confirmed the information we have on file was the correctinformation the account was under including the social security number.In response to this communication, we have closed the account in our office and returned it to***We are sorry to hear Mr*** may have been a victim of fraudOn 04/03/2016, werequested our information be removed from the credit bureausMs*** may file a fraud claimdirectly with *** by visiting www.***.com/notmyaccount or calling 1-800-860-Ext***We appreciate the opportunity to respond
Respectfully,
Sarah K***Compliance Representative

May 26,2016Revdex.comStation Drive, SteDuPont, WA 98327To whom it may concern,Convergent Outsourcing, Inchas received *** *** dispute*** *** *** placed this account in our office on 09/30/2011to collect a balance of $on their behalf.On 03/21/2016, we
received a dispute through the credit bureausThe account was placed in a disputed status and collection activity had been suspended.On 03/22/2016, we mailed a notice to *** *** requesting additional information in regards to his dispute so we may help him resolve the issue.Upon investigation of this complaint the call on 03/29/was reviewedWe did notfind that our agent was rude or unprofessional in dealingwith the challenges *** *** was presenting during this call.On 04/03/2016, we requested our information be removed from the credit bureaus.We are sorry to hear *** *** may have been a victim of fraudWe have closed the account in our office and returned it to *** *** ***We do not own the account and therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf *** *** has any further inquiries please have him contact *** *** *** directly, as we are no longer handling the account.We appreciate the opportunity to respond

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Re: *** *** Case#:*** Convergent account#:S- *** *** *** *** account#: *** Original Creditor:*** To whom this may concern, Convergent Outsourcing Inchas investigated this complaint*** *** *** *** placed this account in our office
8/15/13,to collect on their behalfConvergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumersIn regards to the medical debt, we are unable to find any information on this within our officeThis may be in relation to our sister company, Convergent Healthcare*** may want to contact them directly to address any issuesIn response to the complaint regarding ***, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** *** to ensure this matter is resolved; Convergent is no longer handling this accountWe appreciate the opportunity to respond

To Whom It May Concern, Convergent OutsourcingInchas investigated this complaintDish Network placed this account in our office 09/27/to collect a balance of$We mailed a total of five notices on this account to the address we have on fileConvergent Outsourcing does not believe it
has violated any lawsOn 04/17/2016, the account was closed in our office and retuned to our client Dish Network We requested our information be removed from the credit bureaus 04/17/In response to this communication, the account is closed and no longer in our officeWe do not own the account and therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr.*** has any further inquiries please have him contact Dish Network directly, as we no longer handle the account We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have agreed to remove it from Transunion, Experian and EquifaxPlease remove said account immediately
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing has received and investigated Mr***'s complaint Jefferson CapitalSystems, LLC placed this account in our office 12/16/2016, to collect a balance of $1833.50.On 3/24/2017, Mr*** contacted our office to inquire about settling the account for a lesseramount in exchange for
the account being removed from his credit Upon review of this call, wefound that the agent did not adequately convey to Mr***, that Convergent Outsourcing did notreport this account to the credit bureaus; and therefore we could not advise that the accountcould be deletedWe apologize for this error and ensure the agent will be counselled in thismatter.In an effort to help Mr*** find resolution in this matter, we have forwarded a copy of Mr.***'s complaint to Jefferson Capital Systems, LLCIn response our client has notified us thatthey have requested that their trade line be deleted from the credit bureaus.We apologize for any inconvenience that we may have caused and appreciate the opportunity torespond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Subject: Complaint ID: ***I wanted to respond to the business's responseI have proof they called me even after I submitted the request to put me on their "do not call" listTwo weeks after I submitted the request, I get a call from Convergent on my cell phoneI want this to be submitted to to Convergent.

Convergent Outsourcing has received Mr***'s complaint concerning the above referencedaccountJefferson Capital Systems, LLC placed this account in our office 01/ 19/ 2017, to collect abalance on their behalf.Mr*** stated that he has not received the receipt for the payment he
made on 02/ 14/ 2017.Our records show that the receipt was emailed to Mr*** on 03/03/ It does not showhe has opened the email as of todayWe would suggest Mr*** check his junk mail folderto see if it was routed there.Upon review of the call recordings for this account we were unable to substantiate Mr***'scomplaint that he was hung up on.Convergent Outsourcing would like to apologize to Mr*** for any inconvenience he mayhave experiencedOur Compliance department has requested a duplicate receipt to be mailed to Mr.***'s at the address on this complaintThis account was closed with ConvergentOutsourcing on 02/ 14/and returned to our client as paid in f ullWe referred a copy of thecomplaint to Jefferson Capital Systems, LLC and they verified that they have reported to the creditbureaus that this account is now paid.Thank you for the opportunity to respond

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Inc.is confused why Mr*** is now asking we validate a debt, he originally was stating is not his and is fraudulentIf Mr*** is requesting validation we will change the status of the account to request validation documents from our client.If Mr*** returns the fraud packet we will submit this packet to our client Sprint, so they may investigate the fraud claimWe do not own the accountSprint will notify Convergent of their decision, after the investigation is completeThis information would be forwarded to Mr.***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

***DOCUMENTS ATTACHED***
Complaint: ***I am rejecting this response because: I mailed my check and letter to Convergent by certified mail and have confirmation that it was received weeks before Convergent stopped handling *** accounts Furthermore, I have no information as to what I am supposed to do now in regard to this debt