Convergent Outsourcing Inc

Dear ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas investigated Mr***'s dispute*** placed this account inour office 11/03/listed with a different last name.Upon investigation of this dispute, I reviewed the call on 03/29/when Mr*** initiallycontacted our officeMr*** provided his full social
security number and full nameThe fullsocial security number matches that on fileMr*** stated he has had prior issues withinformation for another party appearing on his credit bureauThe agent placed the account in adisputed status and we requested that *** confirm this was the correct information for thisaccount.On 03/29/2016, we marked the account to remove our information from the credit bureausOn04/06/2016, our client *** confirmed the information we have on file was the correctinformation the account was under including the social security number.In response to this communication, we have closed the account in our office and returned it to***We are sorry to hear Mr*** may have been a victim of fraudOn 04/03/2016, werequested our information be removed from the credit bureausMs*** may file a fraud claimdirectly with *** by visiting www.***.com/notmyaccount or calling 1-800-860-Ext***We appreciate the opportunity to respond
Respectfully,
Sarah K***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wanted to let you know Convergent Outsourcing sent me an email with the letter I requested at 5:pm on August 16, I appreciate your help in this matterThis case may be closedThank YouHave a great dayIf you have any questions or need more information please feel free to contact me
Sincerely,
*** ***

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have agreed to remove it from Transunion, Experian and EquifaxPlease remove said account immediately
Sincerely,
*** ***

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we reported information to his credit bureauTo further
investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security number

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing has received Mr***'s request that we cease communicationconcerning the above referenced accountJefferson Capital Systems, LLC placed thisaccount in our office on 12/19/2016, to collect a balance of $2,025.35.Mr*** stated that this account is past statute and that
Convergent is violating the FairCredit Reporting Act by attempting to collect this debtThe statute of limitations sets forththe maximum period of time, after certain events, that legal proceedings based on thoseevents may be initiatedIt is not unlawful to request payment on a past statute account.Convergent Outsourcing has ceased communication on the above referenced accountIn aneffort to help Mr*** find resolution we have forwarded his complaint to our client.Our client has also notified us that, in order to resolve Mr***'s stated dispute, they toohave terminated collection efforts.Thank you for the opportunity to respond

Convergent Outsourcing, Inc is attempting to investigate this complaintWith the information provided, I was unable to locate an account in our system.I was unable to locate an active account with the name *** *** listed in the amount of$1867.00I also attempted to locate information
with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of (*** *** * *** *** also did not locate any information in our system.In this complaint, Ms*** states that Convergent Outsourcing is reporting information on her credit bureauTo locate the account in question we need additional informationPlease provide one or more of the following; Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number the information is being reported on.Any available information may be sent to my email address at ***@convergentusa.com, please have Ms*** place her first and last name in the subject line or she may fax the information attention to: Sarah K*** at 206-322-4838.We appreciate the opportunity to respond and look forward assisting Ms*** with resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please view the attached PDF file
November 3, 2015Revdex.comStationDrive,Ste.222DuPont,WA.98327Re: ***File #:***Convergent account#:*** ***,LLC account
#:***Original creditor: *** ***To whom this may concern,Convergent Outsourcing Inchas investigated Ms*** complaint*** ***, LLC placed this account in our office 11/29/to collect on their behalf.As of 11/2/15, the account was closedand returned to our client.We suggest Ms*** contacts ***, LLC at *** *** to ensurethis matter is resolvedWe will forward a copy of her complaintand our response to our client.We have not placed our information regardingthe above account on Ms.*** credit report.We appreciate the opportunity to respond.Respectfully,
Undsay S***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Please view the attached PDF file
August 16,2016Revdex.comP.0.Box 1000DuPont,WA 98327*** *** *** ** * *** *** *** *** ** *** *** *** ** ***To Whom t May Concern,Convergent Outsourcing has received *** *** fraud
dispute and request that we cease communicationWe are sorry to hear that *** *** may have been a victim of fraud.*** placed this account in our office on 12/28/2011,to collect a balance of $on their behalfWe have mailed three notices to *** *** at the same address provided in this complaintThese notices induded *** *** right to dispute the balanceTo date this is the first communication we have received trom *** notifying us that he believes the account to be fraudulent.In response to this communication, Convergent Outsourcing has ceased communication as requestedOur trade line was requested to be removed from *** *** credit bureau on 08/01/2015.We do not own the account and therefore cannot guarantee resolution.To ensure this matter is resolved please have *** contact *** directly.We appreciate the opportunity to respond

June 08, 2016Revdex.comP.OBox 1000DuPont, WA 98327Re: Complaint ID #: ***, ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the informationprovided I was unable to locate an account in our system.I was unable to
locate an account in our system with the name of *** ***.I also attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of *** also did not locate any information inour system.In this complaint, Mr*** states that he keeps receiving calls from Convergent Outsourcing.To further investigate this matter we need additional informationPlease have Mr*** providethe telephone number the calls are being received at.I have placed the number in this complaint of *** ** our "do not call list' to ensure we donot call this numberTo have phone numbers being called removed from our system, ConvergentOutsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website atwww.convergentusa.com.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Subject: Complaint ID: ***I wanted to respond to the business's responseI have proof they called me even after I submitted the request to put me on their "do not call" listTwo weeks after I submitted the request, I get a call from Convergent on my cell phoneI want this to be submitted to to Convergent.

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Inc.is confused why Mr*** is now asking we validate a debt, he originally was stating is not his and is fraudulentIf Mr*** is requesting validation we will change the status of the account to request validation documents from our client.If Mr*** returns the fraud packet we will submit this packet to our client Sprint, so they may investigate the fraud claimWe do not own the accountSprint will notify Convergent of their decision, after the investigation is completeThis information would be forwarded to Mr.***

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s inquiryPayPal, Incplaced this account inour office on 04/18/2016, to collect a balance of $on their behalfUpon investigation Ireviewed the phone calls that took placed on 04/26/2016, with the agent David
D***
On 04126/2016, Ms*** spoke with the agent and advised she did not know she owed a balanceand did not know what the amount was for and inquired what the balance was fromThe agentadvised Ms*** we are not provided detailed information and we would request this informationfrom our clientThe agent advised Ms*** that she should expect to receive this informationthrough the mail within about daysMs*** accepted this information and ended the call
Approximately one hour later Ms*** called back and the same agent received the callMs***stated she spoke with PayPal and was advised she did not have a balance owedThe agent advisedMs*** they had previously spoken and that we are requesting this information from PayPalMs.*** was adamant that we provide her an explanation of changes now and she did not want to waitdays to receive the informationThe agent again explained we are not provided with a detailedexplanation and this information would be requested through PayPal, IncThe agent did not refuse toprovide the information only that we would need to request this information on behalf of Ms***
Upon review of both calls the agent did not advise Ms*** not to contact PayPal, IncThe agentplaced the account in a dispute status and the collection activity was suspendedOn 04/27/2016, wesent a request for an explanation of the charges to our client, PayPal, Inc
In response to this communication, we have closed the account in our office and returned it to ourclient PayPal, IncWe do not own the account and therefore cannot guarantee resolutionWhen thedocumentation requested is received we will mail the information to Ms*** at the address wehave on fileIf Ms*** has any further inquiries, please have her contact PayPal, Inccustomersupport department at 1-877-380-Please reference the PayPal, Incaccount number shownabove
We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative