Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** complaint and request that we cease communicationUpon investigation of this complaint, we found that we have only dialed the number *** onceWe found our automated dialing system did dial his number listed
in the compliant on 08/22/2016, and that the call was droppedWe apologize for this unfortunate mishap and any inconveniences it may have caused Mr***Mr*** returned the dropped call on 8122/and requested on the phone call that we cease communicationIn response to this complaint, we have ceased communication as requested by Mr*** on 08/22/No further attempts have been madeWe appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:This PDF is not loading on neither a desktop or mobile phone
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Please view the attached PDF file
***, ***Case#: ***Convergent Account#: *** account#:***To whom this may concern,Convergent Outsourcing, Inchas Mr***'s complaint On 08/1812015, *** placed an account in our office, to collect a
balance of $on their behalfConvergent Outsourcing,Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint,the account has been closed in our office and returned to ** *** per their request on09/22/We will forward a copy of this complaint and our response to ***If Mr.*** has any further inquiries, please have him contact *** as we are no longer handling this account.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s complaintEversource placed this account inour office to collect a balance on their behalf.We have found that on 02/08/Ms*** contacted our office and paid the balance on theaccountOn 02/12/2017, this information
was updated to the credit bureaus as paid with a zerobalanceIt is unclear why the account was not updated to be removed from Ms***'s credit bureau.In response to Ms***'s complaint, we have requested an e-Oscar credit deletion request for thisaccountAttached is a credit deletion letter for Mr*** convenience.We apologize for any inconvenience we may have caused and appreciate the opportunity torespond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing has received *** ***'s request for validationSprint placedthis account in our office on 10/24/2016, to collect a balance of $on their behalf.On 01/11/2017, we received a dispute on behalf of this account through the credit bureaus
Theaccount was placed in a disputed status and the collection activity was suspendedConvergentOutsourcing requested validation of the balance owed from Sprint on behalf of ***On 01/17/2017, we mailed validation of the balance owed, obtained from Sprint, to*** ***.Convergent Outsourcing updated the disputed status of the account to the credit bureaus on01/14/2017.On 02/02/2017, we received notification through the credit bureaus that *** ***,disputed the account as already paidSprint's records reflect that the balance of $is due onbehalf of this account.In response to *** ***'s request, attached is a copy of the statements obtained fromSprint validating the balance owedThe account remains in a disputed statusConvergentOutsourcing would like to assist *** *** in resolution of this matter.If *** *** has any documentation that they would like to provide, showing thisamount was paid to Sprint, they may do so by emailing me directly at; *** orby fax at 206-322-attention: Sarah K***.We appreciate the opportunity to respond.Sarah K*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Ms*** complaint *** Bank placed thisaccount in our office 10/30/13, to collect $on their behalf.On 02/07/14, we received a settlement payment of $by mailOn 02/10/2014, the account wasclosed as settled in
full in our office and returned to Sun Trust Bank.In response to receiving this information, we are sorry to hear Ms*** is being contacted byanother agencyThe account has been closed, since 02/10/We do not own the accounttherefore we cannot guarantee resolutionWe will forward a copy of this complaint and our responseto our clientIf Ms*** has any further inquiries, please have her contact Sun Trust directly as weare no longer handling the account.We appreciate the opportunity to respond

May 27, 2015 Revdex.comStation Drive, Ste222DuPont, WA98327 Re: *** ***Case #: ***Convergent account #: *** *** ***
account #: *** To whom this may concern, Convergent Outsourcing, Inchas investigated the complaint*** *** *** listed this account in our office on 5/5/to collect $9,on their behalfThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account. In response to your complaint, we have closed the account from our office and sent it back to our clientIf you have any further questions, we suggest contacting *** *** ***Convergent Outsourcing Incno longer has interest in this account Respectfully, *** ***Compliance Representative| Convergent Outsourcing, Inc.T: *** * *** | ***@ConvergentUSA.com*** ** *** *** | Renton, WA 98057-| www.ConvergentUSA.com

Complaint: ***I am rejecting this response because:
I am not in receipt of any correspondence from convergent and it is unfortunate to pretend that you didBecause of this I am convinced that this account placed on my credit report is fraudulent as I owe nothing to SprintPlease remove this fraudulent reporting from the credit bureausI am completely prepared to contact my attorney and start the necessary litigation because of the fraudulent and dishonest business practices of Convergent
Sincerely,*** ***

Re: ID # *** ***, *** Convergent Outsourcing account #: B-*** Verizon account #: *** To whom this may concern, Convergent Outsourcing has received the additional information from Ms***.In the document Ms*** provided it shows a payment history from 07/21/to 01/15/The account number on this payment history does not match the account number in our officeIn response to this information, our response remains the sameWe have requested an explanation of charges from Verizon that will be mailed to Ms*** at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms***'s creditWe will forward a copy of this complaint and our response with the information Ms*** has provided to our client VerizonWe appreciate the opportunity to response and apologize for any inconvenience

Convergent Outsourcing Inchas investigated Ms***'s complaintMidland Funding, LLC placed this account in our office 09/30/to collect $on their behalf.The statute of limitations sets forth the maximum period of time, after certain events,that legal proceedings based on those
events may be initiatedIt is not unlawful to request payment on a past statute account.On 10/30/we received Ms***'s requested for validation by mailOn 11/19/2015, we mailedthe validation that was received from our client to the address we have an file.In responseto Ms***'s complaint, we have closedand returned the account toour client Midland Funding, LLCConvergent Outsourcing did not report our information for the above referenced account to Ms***'s credit If Ms*** has any further inquiries, please have her contact Midland Funding, LLCto ensure a resolution is found .Convergent is no longer handling this account.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed this account in our office 01/13/2016, to collect $on their behalfConvergent Outsourcing only collect on balances placed in our office by our clientsWe do not attempt to phish for information.To
date this is the first communication we have received on this account,requesting we cease communicationWe have added all numbers we have associated with Ms***'s information to our "do not call list''.In response to this complaint, we have closed the account from our office and returned it to our clientWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to Family MobileIf Ms.*** has any further inquiries please have her contact Family Mobile, to ensure resolution is found

Re: Case # *** *** *** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaint and we have found two accounts that are with ConvergentConvergent is a collection agency that collects on behalf of our clientsInquiries on Ms.*** credit bureau can only be
seen by her; it does not lower or affect her credit scoreIn response to this complaint, we have suspended collection activity on both accountsIf there are any further questions, we suggest contacting the above listed servicers to ensure a resolution is foundWe appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***