Convergent Outsourcing Inc

Convergent Outsourcing has received and investigated Mr***'s complaint Jefferson CapitalSystems, LLC placed this account in our office 12/16/2016, to collect a balance of $1833.50.On 3/24/2017, Mr*** contacted our office to inquire about settling the account for a lesseramount in exchange for
the account being removed from his credit Upon review of this call, wefound that the agent did not adequately convey to Mr***, that Convergent Outsourcing did notreport this account to the credit bureaus; and therefore we could not advise that the accountcould be deletedWe apologize for this error and ensure the agent will be counselled in thismatter.In an effort to help Mr*** find resolution in this matter, we have forwarded a copy of Mr.***'s complaint to Jefferson Capital Systems, LLCIn response our client has notified us thatthey have requested that their trade line be deleted from the credit bureaus.We apologize for any inconvenience that we may have caused and appreciate the opportunity torespond

Convergent Outsourcing has received Mr***'s complaint concerning the above referencedaccountJefferson Capital Systems, LLC placed this account in our office 01/ 19/ 2017, to collect abalance on their behalf.Mr*** stated that he has not received the receipt for the payment he
made on 02/ 14/ 2017.Our records show that the receipt was emailed to Mr*** on 03/03/ It does not showhe has opened the email as of todayWe would suggest Mr*** check his junk mail folderto see if it was routed there.Upon review of the call recordings for this account we were unable to substantiate Mr***'scomplaint that he was hung up on.Convergent Outsourcing would like to apologize to Mr*** for any inconvenience he mayhave experiencedOur Compliance department has requested a duplicate receipt to be mailed to Mr.***'s at the address on this complaintThis account was closed with ConvergentOutsourcing on 02/ 14/and returned to our client as paid in f ullWe referred a copy of thecomplaint to Jefferson Capital Systems, LLC and they verified that they have reported to the creditbureaus that this account is now paid.Thank you for the opportunity to respond

Convergent Outsourcing, Incis in receipt of Mr*** inquiryWe are unable to locate an accountin our system with the information provided in this inquiry.Mr*** has stated the infonnation is appearing on his credit bureauTo further investigate thisinquiry please provide additional
information such as a Convergent account number, client accountnumber of the full social security number

Complaint: ***I am rejecting this response because: this is not acceptable, I provided the steps we can follow than in accordance with the fair credit reporting actYour company is the one with the collections on my credit report, not sprintIf you do not want to remove the account and close it, I will go to the media and law officials if needed as I know my rights and how you collections companies workI do not authorize you to share any of my personal info with Sprint and if you do that will be more action takenYour company is the one who reported to my credit you will need to fix this as its your issue! If I receive anything in the mail from sprint I will know my personal information was shared after ordering you to notYou can choose the route we go from here.Sincerely,*** ***

To whom this may concern,Convergent Outsourcing, Inchas investigated Mr***'s complaint. Our client, Jefferson Capital Systems, LLC, placed the above-referenced Bank of America Checking account with us for collections on
their behalf in 4/13/2015to collect a balance of $542.27.Although Mr*** indicates this is the first communication he has received from Convergent Outsourcing, we mailed a validation notice on 5112/and1/6/This is the first communication we have received from Mr*** indicating that he disputes owing the balance.In response to Mr***'s communication, we have closed our file and returned the account to our client.We have not reported the Bank of America Checking account to the credit bureausJefferson Capital Systems, LLC, has notified us they have terminated collection efforts.The account with T-Mobile was placed in our office on 1/24/15,to collect a balance of $on their behalf.To date this is the first communication we have received from Mr*** indicating that he is disputing owing this balance.In response to receiving this communication we have closed the account from our office and returned it to our client, T-Mobile.We have requested our information be removed from the credit bureausWe do not own the account there fore we cannot guarantee resolutionWe will forward a copy of the complaint and our response to our clientIf you have any further inquiries please contact T-Mobile directly as we are no longer handling the account

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing Inchas investigated your complaintDish Network placed this account in our office 08/07/to collect $on their behalf.On 08/11/you scheduled a payment for $87.14.The agent agreed to have the $shipping fee that was included in your balance waived.Upon
investigating your complaint, I found that Convergent Outsourcing did request that Dish Network credit the $20.00shipping fee from your balance.On 11/23/2015,Dish Network made the credit adjustment of $Convergent Outsourcing was notified of the credit adjustment on 11/27/2015.In response to your complaint, the account has been closed in our office with a zero balance as of 11/27/Convergent Outsourcing has requested our information for the above referenced account to be removed from the credit bureausI have included our credit deletion request for you to keep for you records.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s disputeT-Mobile placed this account in ouroffice on 07/01/2016, to collect a balance of $on their behalfA validation notice was mailed toMr*** on 07/04/2016, this notice included Mr***'s right to
dispute the balance.To date this is the first communication we have received from Mr*** notifying us that hedisputes owing a balance.The Wixom, Michigan address on the outside of the notice Mr*** received, is the return mailaddress for our letter vendor.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have not reported our information for the above referenced account to the creditbureausIf Mr*** has any further inquiries regarding this matter, please have him contact TMobiledirectly, and reference the T-Mobile account number listed above.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing, Inchas received Ms***'s complaintT-Mobile placed this account inour office on 01/19/2016, to collect a balance of $on their behalf.On 03/31/2017, we were notified by Ms*** that she was disputing this account, stating that shepaid a previous company for this
accountThe account was placed into a dispute status andcollection efforts were suspended so this information could be verified with T-Mobile.In response to receiving Ms***'s complaint, we have closed the account in our office andreturned it to our client, T-MobileWe will request our information for this account be removed from thecredit bureausWe do not own the account and therefore cannot guarantee resolutionConvergentOutsourcing has forwarded a copy of this communication from the Revdex.com to T-MobileIfMs*** has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond

Convergent Outsourcing, Incis attempting to investigate this complaintWith the informationprovided I was unable to locate any information in our system.I was unable to locate an account in our system with the name of *** *** that matches theinformation provided in this complaint.I also
attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of *** also did not locate any information inour system.In this complaint, Mr*** states that he keeps receiving calls and has asked that he no longer becontactedTo further investigate this matter we need additional informationIs Mr*** receiving thephone calls to number listed in the complaint?I have placed the number in this complaint of *** to our "do not call list' to ensure we donot call this number.We appreciate the opportunity to respond
Respectfully,
Sarah K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very pleased that the Compliance Representative took an extra step to review the call. I am very pleased with the resolution of this matter. Thank you as well Revdex.com for looking into this matter for me. Your service provides great resourcesSincerely, *** ***

Re: Case#: *** ***, *** Convergent account #:R-*** Comcast account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made through the Consumer Financial Protection Bureau on 02/19/Our
position remains the sameI have included a copy of our response made to the Consumer Financial Protection Bureau for your referenceIf Ms*** has any further inquiries please have her contact Comcast directly, as we are no longer handling the accountWe appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because: Although the representative asked for the last four of my social security number, I would ask WHY my address was used? What is the purpose of this company sending this notice, along with enticement to reduce the amount you have to pay to settle this balance, to every person with my same name? What if I had given a fake last four SS? Would they still have taken my address off the list? Of course they would have, cause it would not have matched their records.They can deny phishing but I maintain that if you send out a credit collection notice to enough people there will be people sending in payment. This company does not ask you to verify your last of your SS when you submit the payment. So please tell me what processes they have in place to identify a payment made by the wrong person with the same name on the collection notice?
Sincerely,
*** ***

***, ***File#:***Convergent account#:*** *** *** account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** *** *** placed this account in our office 8/18/to collect$on their behalf
Convergent collects on balances placed in our office by our clients.We attempted to reach Mr*** several times by phoneWe also mailed letters to him8/20/12, 10/14/13,12/2/and 10/19/to the address we have on file for himWe feel we have done our due diligence in attempting to reach Mr*** regarding this matter.In response, we have now closed the account from our office and returned it to our clientWe have requested the removal of our information regarding the above listed account from Mr***'s credit reportWe do not own the account,and therefore cannot guarantee the outcomeIf there are any further inquiries, please inform Mr*** to contact *** *** ***, and provide the above client account number to ensure this matter is resolvedConvergent is no longer handling this account.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

***DOCUMENTS ATTACHED***
Complaint: ***I am rejecting this response because: I mailed my check and letter to Convergent by certified mail and have confirmation that it was received weeks before Convergent stopped handling *** accounts Furthermore, I have no information as to what I am supposed to do now in regard to this debt

To whom this may concem,
Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed thisaccount in our office 09/30/2015, to collect $on their behalfConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam
consumers
Upon investigating this complaint, I reviewed the call that took place on 12/11/I found the agentdid ask Ms*** to confirm her city and state on her addressOur company policy is to ensure thatwe are speaking to the correct party so that we do not disclose personal information to the incorrectpartyWhen Ms*** declined to verify the agent ended the callI did not find that the agent hungup on Ms***
In response to this complaint we have closed the account from our office and returned it to our client.We will forward a copy of this complaint and our response to Family MobileIf Ms*** has anyfurther inquiries please have her contact Family Mobile, to ensure resolution is found
We appreciate the opportunity to respond
Respectfully,Sarah K***Compliance Representative

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

June 1, 2015 *** ***Revdex.comStation Drive, Ste222DuPont, WA98327 Re: *** ***Case #: ***Convergent Outsourcing Incaccount #: *** *** ** *** Dear Ms***, We have previously reviewed the recordings associated with *** *** accountThe recordings took place on 3/5/15, 4/13/and 5/20/I did not find any of our agents advising how this account will appear on Ms*** credit bureau before the conversation on 5/20/When Ms*** called in to our office on 5/20/she stated to our agent that this account is now showing on her credit report, the agent advised we request for our information to show as settled in full when the final payment processesThis is accurate informationOur position on this matter remains the same Respectfully, *** ***Compliance Representative| Convergent Outsourcing, Inc.T: *** * *** | ***@ConvergentUSA.com*** ** *** *** | Renton, WA 98057-| www.ConvergentUSA.com