Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
According to *** you still have the accountI have tried multiple times to call y’all and give you the correct addressI’ve also given my phone number and said to call me whenever y’all wantI have tried to get a fraud packet from y’all so that I can turn in a downer statement from my local police department and no one has even tried to help me with thatSince *** says convergent has the account and convergent says *** has the account please provide supporting documentation that supports your claim of turning it over to ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference, Convergent Outsourcing, to complaint ID ***, and find that this resolution is satisfactory to meBased on the response received, I understand that this negative collection account will be removed from all three credit reporting bureaus, (Equifax, Experian, and Transunion), and closed and deleted on their end as wellAlong with no further action being taken on the behalf of Convergent Outsourcing to pursue thisThank you for your assistance in this matter, it is greatly appreciated and I accept the business's response to resolve this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: *** *** Case#:*** Convergent account#:S- *** *** *** *** account#: *** Original Creditor:*** To whom this may concern, Convergent Outsourcing Inchas investigated this complaint*** *** *** *** placed this account in our office
8/15/13,to collect on their behalfConvergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumersIn regards to the medical debt, we are unable to find any information on this within our officeThis may be in relation to our sister company, Convergent Healthcare*** may want to contact them directly to address any issuesIn response to the complaint regarding ***, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** *** to ensure this matter is resolved; Convergent is no longer handling this accountWe appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:the address they have on file is illegal and it dont right how would I give right information for something that isn't mine I'm sorry but I never had t mobile I been with *** and then switch to *** witch the phone are not in my name also my credit report there no T-Mobile at all and the lady refuse to escalate to a supervisor at all I asked several times before we both started getting upset I have proof that I never been with T-Mobile I can give access to my credit report this place has not stop calling my cell phone also I'm on the do not call listed Sincerely,*** ***

Convergent Outsourcing, Inchas received Ms***'s dispute and complaintT-Mobile placed thisaccount in our office on 10/27/2016, to collect a balance of $on their behalf.Convergent Outsourcing was first notified of Ms***'s dispute on 03/09/2017, when we receivedan email from her,
disputing the account as fraudThe account was placed in a disputed status andcollection activity was suspended.On 03/21/2017, we received statement copies from T-Mobile validating the balance owedThisinformation was mailed to Ms*** on 3/21/Additionally on 03/22/2017, we also mailed afraud packet to Ms***, in the event she wanted to file a fraud claim with T-Mobile on behalf ofthe account.On 03/25/2017, Convergent Outsourcing requested our information be removed from the creditbureaus.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms*** has any further inquiries regarding this matter,please have her contact T-Mobile directly.We appreciate the opportunity to respond

Please view the attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s fraud disputeOn 07/PayPal, Inc.placed this account in our office to collect a balance on their behalf.On 07/11/2016, a validation notice was mailed to Ms***This
notice included Ms***'s right to dispute the balanceTo date this is the first communication we have received notifying us of Ms***'s dispute.In response to this communication, the account has been closed in our office and returned to our client, PayPal,IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Ms*** has any additional inquiries she may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above.We appreciate the opportunity to respond.

Please view the attached PDF file
ConvergentAugust 18,2016Revdex.comP.OBox DuPont, WA 98327*** *** ** *** *** *** To Whom It May Concern,Convergent Outsourcing, Inchas received *** complaintWe believe we may have located the account in question; however it
is listed with a different last name.With the information provided in this complaint the account we have identified does have an address matching *** *** as well as the dollar amount described, however our system reflects that the information was not reported to the credit bureaus.On 08/11/2016, a letter was mailed to the address provided in this complaint.To further investigate this matter, please have *** provide a copy of the information appearing from Convergent Outsourcing to the credit bureaus.In addition,please have *** *** confirm if she had a different last name prior to *** and what that last name was.We look forward to assisting Ms*** in finding a resolution

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:Convergent makes references to the account as if it is mineValidation exists if they can prove it is mineThe address on their "validation" is it mine nor I have ever lived thereIn addition, if any due diligence was taken by Convergent, they would have been able to find that no one would know me if they contacted any of those numbers included on the bill.At this point any reference tying me to the account is harassment and now considered a lie.I have never been a customer of TMobile so whether they send the account back to them or not, that still doesn't clear them of FDCPA liabilityI've asked on many occasions for them to address the FDCPA violations and offered a settlement to avoid the courts but they have not responded in an intelligible, responsible manner
This matter is not closed until the FDCPA violations have been adequately addressedI would highly recommend that they take a serious approach to my claims as I am currently exploring lawsuit options and consolidating the evidence of their FDCPA violationsAs they should know by now, I am trying to avoid filing a lawsuit against them with my multiple pleas for them to address the violations and my settlement offerContinued failure to address the issues of my complaint will likely result in me filing a complaint against them in court
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintWe are sorry to hear that Ms.*** has had difficulty reaching someone in our officeMs*** may contact one of our floormanager's Scott H*** directly at 1-866-291-Please have Ms*** reference
theConvergent Outsourcing account number listed above.We appreciate the opportunity to respond.Respectfully,Sarah K***,
Compliance Representative

From: Anne C*** [mailto:***ConvergentUSA.com] Sent: Friday, June 03, 8:AMTo: *** *** Cc: *** *** Subject: RE: Revdex.com CASE ID # *** *** *** VS CONVERGENT OUTSOURCING, INC
Good morning,
We have asked the bureaus to delete our trade line. Attached is a second request and a copy of the bureaus e-Oscar deletion form for the consumer. Please let me know if there is anything else you need me to do.
Thanks,
Anne C***
Convergent Outsourcing, Inc
Compliance Director
(425) 562-
***convergentusa.com
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative To Whom It May Concern,Convergent Outsourcing has received the additional information provided by Mr***With theinformation provided, we believe we have identified the account in questionThe information on theaccount we have identified does not match the name *** ***Convergent Outsourcing hasrequested our information, for the account we believe Mr*** is referencing, to be removed fromthe credit bureausThee-OSCAR AUD control number for the credit deletion request is# *** .We apologize for any inconvenience Mr*** has experienced, and appreciate the opportunity torespondRespectfully,Mattie ***-H***Compliance Representative

To Whom It May Concern, Convergent OutsourcingInchas investigated this complaintDish Network placed this account in our office 09/27/to collect a balance of$We mailed a total of five notices on this account to the address we have on fileConvergent Outsourcing does not believe it
has violated any lawsOn 04/17/2016, the account was closed in our office and retuned to our client Dish Network We requested our information be removed from the credit bureaus 04/17/In response to this communication, the account is closed and no longer in our officeWe do not own the account and therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr.*** has any further inquiries please have him contact Dish Network directly, as we no longer handle the account We appreciate the opportunity to respond

Re: Case #: *** ***, *** Convergent account#:S-*** Worldwide Asset Purchasing II, LLC account#: *** Debt description: Columbus Bank and Trust To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Worldwide Asset Purchasing II, LLC placed
this account in our office 05/28/to collect a balance on their behalfIn this complaint Ms*** has stated that we have left messages with her family members stating that we would sue herConvergent Outsourcing does not sue consumersWe are unable to substantiate Ms***'s claim that we have left messages threatening to sue herWe have had no phone communications with any party on this account We are also unable to substantiate Ms***'s claim that she has called and requested validation only for our agents to hang up on herWe have had no phone communication with any party on this accountIn response to this complaint, we have placed the account in a disputed status and will request validation from our client, World Wide Asset Purchasing II, LLCWe have not reported the account to the credit bureausWe will forward the documentation requested to the address we have on file when it is receivedWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing has investigated Mr***'s complaint Upon investigation of Mr***'scomplaint, the call on 03/23/was reviewed.We have researched the account and were unable to verify Mr***'s claim of our agent's rudeness.To protect consumer information our company policy is
to ensure that we are speaking to the correctparty so that we do not disclose personal informationAsking for the last four digits of the social securitynumber and address are forms of identification we use.Convergent Outsourcing has ceased communication as requested by Mr*** in this communicationto the Revdex.com.In response to Mr***'s complaint, Convergent Outsourcing has closed the account in our office andreturned it to DirecTVWe have requested our information for this account be removed from the creditbureausConvergent Outsourcing does not own the account and therefore we cannot guaranteeresolutionWe will forward a copy of this communication and our response to our clientMr***may file fraud directly with DirecTV via: www.directv.com/notmyaccount or DTV Fraud Dept 800-860-ext ***