Convergent Outsourcing Inc

Dear Ms. [redacted],Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If...

we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing, Inc.has investigated this complaint.This account was placed in our office12/31/2015 to collect a balance of $1152.55 on behalf of LVNV Funding, LLC.On 01/20/2015,Ms. [redacted] spoke with an agent in our office and advised that she has an attorney handling this matter.The agent...

placed the account in a cease communication status on 1/20/2015.In response to receiving this information, the account is in a cease communication status.We will forward a copy of this  complaint and  our response to our client. We have not reported the above referenced account to the credit bureaus.If Ms. [redacted] has any further  inquiries regarding the  above referenced account, we suggest contacting Resurgent Capital Services at (888)665-0374. Convergent Outsourcing no longer has interest in collecting payment on this balance.We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In reference to said letter; please note letter states as follows:  Convergent Outsourcing mailed validation of the balance OWED to Ms. [redacted] on 2/22/17. (in which I never received letter or funds). 
Sincerely,
[redacted]

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Re: [redacted] File #:[redacted] Convergent account #: S-[redacted] To whom this may concern, Convergent Outsourcing Inc. has investigated Ms. [redacted] complaint. [redacted] placed this account in our office 8/31/15 to collect $2,369.83 on their...

behalf. [redacted] is a debt buyer and purchased this debt from [redacted]. The last date of service is 10/23/2007. Convergent is a collection agency that collects on past due balances placed in our office by our clients. We do not attempt to scam consumers. In response to Ms.[redacted] complaint, we have closed and returned the account to our client. If there are any further questions, please contact [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:convergent has failed to provide what I have requested. I advise that they re-read the message before I forward to my state attorney General along with the federal trade commission. an itemized statement can belong to anyone. 
Sincerely,
[redacted]

Re: [redacted] Case #:[redacted] Convergent Outsourcing account#: [redacted] account#:[redacted] Debt description:[redacted]
To whom this may concern, We have investigated Ms. [redacted] complaint. [redacted] placed an account in our office 08/31/2015 to...

collect $4847.07 on their behalf. Convergent Outsourcing is a licensed collection agency who only collects on balances placed in our office on behalf of our clients. We are not in the business of scamming consumers. Upon investigating this complaint, I have found Convergent Outsourcing received one call from an unidentified party on the 09/14/2015. The agent provided her name and the name of our company at the time of the call. There were no unanswered questions as the party on the phone asked we not call this number anymore. The agent did mark the number [redacted] bad in our system, so that we would not continue to call. In response to the complaint, we have closed the account in our office and returned it to our client. If Ms. [redacted] has any inquiries please have her contact [redacted] as Convergent Outsourcing is no longer handling the account. We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing, Inc. has received and investigated Mr. [redacted] complaint. Comcast placed this account in our office on 10/31/2016 to collect a balance on their behalf.
Upon investigation of this complaint, the only call we have had on behalf of this account, on...

11/04/2016 was reviewed. We are unable to substantiate Mr. [redacted] claim that he requested we no longer contact him.
On 11/04/2016, we telephoned [redacted]. Our agent asked to speak with Mr. [redacted]. The phone was provided to Mr. [redacted]. The agent identified herself and our company and stated she was calling on behalf of Comcast. The agent then asked Mr. [redacted] to verify his address or last four of his social security number to ensure she was speaking to the correct person. Mr. [redacted] declined to verify anything and said he already knew what the call was for and had filed a complaint. Mr. [redacted] then disconnected the call.
In response to Mr. [redacted] request we have ceased communication on behalf of this account and returned it to Comcast. We have not reported our information for the above referenced account to the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have him contact Comcast directly.
We appreciate the opportunity to respond.
 
Respectfully,
Sarah K[redacted]
Compliance Representative

Convergent Outsourcing. Inc. has investigated Ms. [redacted]'s complaint. CenturyLink placed this account in our office 12/18/15, to collect a balance of $86.86 on their behalf. We are sorry to hear that Ms. [redacted] has had a difficult time finding resolution.In response to receiving this information,...

the account has been closed from our office and returned to Century Link. We will forward a copy of this complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact CenturyLink directly, as we are not longer handling this account.Respectfully,Sarah K[redacted]Compliance Representative

Re: [redacted],[redacted] Case ID #: [redacted] Convergent Outsourcing account#: T-[redacted] Sprint account #: [redacted] To Whom It May Concern, Convergent Outsourcing has received Mr. [redacted]'s complaint. Sprint placed this account in our office 02/12/2016 to collect a balance on their behalf. This is the...

first communication we have received from Ms.[redacted] informing us that he has previously filed bankruptcy on this account. In response to receiving this information, we have ceased communication. We will update our information on the credit bureaus accordingly. We apologize for any inconvenience and thank Mr. [redacted] for providing this information. We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Mrs. [redacted]'s complaint. Our client, Jefferson Capital Systems,LLC, placed the above referenced Fingerhut Direct Marketing account with us for collections initially on11/17/2015, to collect a balance of$213.69.
Upon investigation of...

Mrs. [redacted]'s complaint all of the phone calls have been reviewed. On 12/10/2015 and12/22/2015, it was found that the party on the phone identified themselves as Mrs. [redacted]. Both the agentswho handled the phone calls identified themselves as well as the company. Mrs. [redacted] was asked to verifyher address or last four of her social security number to ensure we were speaking with the correct partybefore releasing personal private information. Mrs. [redacted] did not feel comfortable providing theinformation and the calls were ended.
On 05/31/2016, when calling [redacted] a male answered the phone. The agent stated her name andasked to speak with Mrs. [redacted]. The male asked "who is the bill collector''. The agent asked if she had thecorrect number. The male responded to the agent "yes and who is the bill collector calling?" When the agentasked if Mrs. [redacted] was available the male said he had a right to know who was calling. The agent tried toadvise that she had provided her name when the party said "goodbye" and hung up.
Convergent Outsourcing is not able to provide personal and private information to an unauthorized party. Mr.[redacted] did not identify himself as Mrs. [redacted]'s spouse.
In this complaint Mrs. [redacted] states we are using a Locksmiths name on the internet To further investigatethis matter we would need further information. What was the phone number Mrs. [redacted] used to search onthe internet? What was the site that provided her this information? Convergent Outsourcing does not useother company's names to identify ourselves.
In response to this complaint, Convergent Outsourcing has ceased communication as requested. The phonenumber [redacted] and [redacted] have been placed on our "do not call" list. Our client has alsonotified us that, in order to resolve Mrs. [redacted]'s dispute, they too have terminated collection efforts."We apologize for any inconvenience we may have caused and appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance RepresentativeCONVERGENT OUTSOURCING, INC.TEL: 206.322.4500

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] dispute. We responded to a similar complaint Mr. [redacted] made to the Consumer Financial Protection Bureau. Our position remains the same. I have attached a copy of our response to the Consumer Financial Protection...

Bureau for Mr. [redacted] reference. We appreciate the opportunity to respond.
Convergent Outsourcing, Inc. has received your dispute. On 04/14/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. On 04/18/2016, the account was closed and returned to our client per their request. In response to your communication, the account is closed in our office and has been returned to our client, PayPal, Inc. We will forward a copy of this complaint and our response to our client We do not own the account and therefore cannot guarantee resolution. If you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above. We appreciate the opportunity to respond.

RE:  [redacted]
Case#:  [redacted]
Convergent account#: [redacted]
[redacted] account#:  [redacted]
To whom this may concern,
Convergent Outsourcing Inc. has investigated [redacted] complaint.  This account was placed in our office by our client [redacted] on...

4/16/15 to collect $150.61 on their behalf.  We mailed two validation letters 4/17/15 and 6/01/15 to the address we have on file.  We are sorry to hear [redacted] was unable to get through to an agent to discuss this matter.
Convergent Outsourcing, Inc. is a licensed collections agency that only collects on accounts placed in our office by our clients.  We do not attempt to scam consumers.
In response to this complaint, we have closed the account from our office and returned it to our client.  We have requested our information for the above referenced account to be removed from [redacted] credit report.  If [redacted] has any further inquiries  please have him contact [redacted], and provide the account number referenced above to ensure this matter is resolved.  Convergent in no longer handling this account.
We appreciate the opportunity to respond.

ID # [redacted]
[redacted]
To whom it may concern,
Convergent Outsourcing, Inc. received Ms. [redacted] complaint. We apologize if Ms. [redacted] received additional calls. In Ms. [redacted] complaints, she does provide the number she is receiving calls to. I have marked all possible numbers that I have found for her on our "Do Not Call List". The phone number of [redacted] has also been updated to our do not call list as of today.
We have options to stop phone calls, or to have phone numbers removed from our system, Convergent  has a Do Not Call line at 1-855-728-9701 or visit our web site at www.converaentusa.com and use the link that we are calling in error.
We apologize for any inconvenience and appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing.Inc. has received [redacted] inquiry. [redacted] placed this account in our office 05/27/2016,to collect a balance on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients;we do not...

attempt to scam consumers.On 09/22/2016, [redacted] spoke with an agent in our office and was given instructions on how to resolve the balance via our website or through the mail. We are sorry to hear that [redacted] had difficulty reaching the correct department when she tried to call us back. Upon investigation the number [redacted] provided in this communication of [redacted] was dialed. This telephone number is a non-working number.In response to this communication, Convergent Outsourcing has closed this account in our office and returned it to our client. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

August 31, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has...

received [redacted] dispute. [redacted] placed this account in our office on 07/27/2016, to collect a balance on their behalf of $ 1633.52.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account.On 08/24/2016, we received a letter of dispute requesting proof of the balance owed and that we cease communication. Convergent Outsourcing ceased communication and requested validation of the balance on behalf of [redacted] from our client.On 08/25/2016, we received the information requested from our client, and mailed the documentation to [redacted]. The account was then closed in our office and returned to our client, [redacted] on 08/25/2016.In response to this communication, the account is closed and no longer in our office. Convergent Outsourcing has not reported the above referenced account  to the credit bureaus. We will forward a copy of this communication and our response to our client.If [redacted] would like to send us a copy of the satisfactory letter referenced in this complaint we would be happy to forward the information to [redacted] in an attempt to help her resolve this matter. Any documentation may be faxed attention to [redacted] or sent by email to [redacted].If [redacted] has any further inquiries regarding this matter please have her contact [redacted] directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated this complaint. We are sorry to hear that Mr. [redacted] has had difficulty reaching someone in our office.In response to Mr. [redacted] complaint, we have placed the number provided in the complaint on out "Do Not Call List". If Mr. [redacted] has any other numbers...

 being called in error,I have also included our information to have numbers place on out "do not call list" below.To have phone numbers being called in error removed from our system,Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701 or on our website at www.convergentusa.com.

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative