Convergent Outsourcing Inc

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah KingLead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing. Inc. has received Mr. [redacted]'s request for validation. T-Mobile placed thisaccount in our office to collect a balance of $1066.53 on their behalf.This communication through your office is the first and only communication we received on behalf of thisaccountConvergent...

Outsourcing forwarded a copy of the communication received from your office, to our clientIn response, T-Mobile has provided an explanation of the account, validating the balance owed. This hasbeen attached for Mr. [redacted]'s convenience.Convergent Outsourcing has ceased communication on behalf of this account We have requested ourinformation be removed from the credit bureaus. If Mr. [redacted] has any further inquiries, please havehim contact T-Mobile directly.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. Eversource placed this account inour office to collect a balance on their behalf.We have found that on 02/08/2017 Ms. [redacted] contacted our office and paid the balance on theaccount. On 02/12/2017, this information...

was updated to the credit bureaus as paid with a zerobalance. It is unclear why the account was not updated to be removed from Ms. [redacted]'s credit bureau.In response to Ms. [redacted]'s complaint, we have requested an e-Oscar credit deletion request for thisaccount. Attached is a credit deletion letter for Mr. [redacted] convenience.We apologize for any inconvenience we may have caused and appreciate the opportunity torespond.

Re: [redacted],[redacted] Case ID #: [redacted] Convergent Outsourcing account#: T-[redacted] Sprint account #: [redacted] To Whom It May Concern, Convergent Outsourcing has received Mr. [redacted]'s complaint. Sprint placed this account in our office 02/12/2016 to collect a balance on their behalf. This is the...

first communication we have received from Ms.[redacted] informing us that he has previously filed bankruptcy on this account. In response to receiving this information, we have ceased communication. We will update our information on the credit bureaus accordingly. We apologize for any inconvenience and thank Mr. [redacted] for providing this information. We appreciate the opportunity to respond.

ID # [redacted]
[redacted]
To whom it may concern,
Convergent Outsourcing, Inc. received Ms. [redacted] complaint. We apologize if Ms. [redacted] received additional calls. In Ms. [redacted] complaints, she does provide the number she is receiving calls to. I have marked all possible numbers that I have found for her on our "Do Not Call List". The phone number of [redacted] has also been updated to our do not call list as of today.
We have options to stop phone calls, or to have phone numbers removed from our system, Convergent  has a Do Not Call line at 1-855-728-9701 or visit our web site at www.converaentusa.com and use the link that we are calling in error.
We apologize for any inconvenience and appreciate the opportunity to respond.

Re: ID # [redacted]Convergent account#: [redacted]Worldwide Asset Purchasing II, LLC account#: [redacted]Debt description: Bank of America NA, USATo Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint Worldwide Asset Purchasing II, LLC placedthis account...

in our office 05/28/2015, to collect a balance on their behalf. To date we have mailed twonotices to the address matching what was provided in this complaint.In Ms. [redacted]'s complaint she states that Convergent Outsourcing has not provided her with the name ofthe original creditor. Attached is the most recent notice mailed to Ms. [redacted] on 06/06/2016. This noticelists the original creditor as Bank of America, NA, USA. This communication also included Ms. [redacted]'sright to dispute the balance. To date this is the first communication we have received from Ms. [redacted],indicating that she believes the account to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication. We havenot reported our information to the credit bureaus. We will forward a copy of this complaint and ourresponse to our client.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] dispute. We responded to a similar complaint Mr. [redacted] made to the Consumer Financial Protection Bureau. Our position remains the same. I have attached a copy of our response to the Consumer Financial Protection...

Bureau for Mr. [redacted] reference. We appreciate the opportunity to respond.
Convergent Outsourcing, Inc. has received your dispute. On 04/14/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. On 04/18/2016, the account was closed and returned to our client per their request. In response to your communication, the account is closed in our office and has been returned to our client, PayPal, Inc. We will forward a copy of this complaint and our response to our client We do not own the account and therefore cannot guarantee resolution. If you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above. We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Mrs. [redacted]'s complaint. Our client, Jefferson Capital Systems,LLC, placed the above referenced Fingerhut Direct Marketing account with us for collections initially on11/17/2015, to collect a balance of$213.69.
Upon investigation of...

Mrs. [redacted]'s complaint all of the phone calls have been reviewed. On 12/10/2015 and12/22/2015, it was found that the party on the phone identified themselves as Mrs. [redacted]. Both the agentswho handled the phone calls identified themselves as well as the company. Mrs. [redacted] was asked to verifyher address or last four of her social security number to ensure we were speaking with the correct partybefore releasing personal private information. Mrs. [redacted] did not feel comfortable providing theinformation and the calls were ended.
On 05/31/2016, when calling [redacted] a male answered the phone. The agent stated her name andasked to speak with Mrs. [redacted]. The male asked "who is the bill collector''. The agent asked if she had thecorrect number. The male responded to the agent "yes and who is the bill collector calling?" When the agentasked if Mrs. [redacted] was available the male said he had a right to know who was calling. The agent tried toadvise that she had provided her name when the party said "goodbye" and hung up.
Convergent Outsourcing is not able to provide personal and private information to an unauthorized party. Mr.[redacted] did not identify himself as Mrs. [redacted]'s spouse.
In this complaint Mrs. [redacted] states we are using a Locksmiths name on the internet To further investigatethis matter we would need further information. What was the phone number Mrs. [redacted] used to search onthe internet? What was the site that provided her this information? Convergent Outsourcing does not useother company's names to identify ourselves.
In response to this complaint, Convergent Outsourcing has ceased communication as requested. The phonenumber [redacted] and [redacted] have been placed on our "do not call" list. Our client has alsonotified us that, in order to resolve Mrs. [redacted]'s dispute, they too have terminated collection efforts."We apologize for any inconvenience we may have caused and appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance RepresentativeCONVERGENT OUTSOURCING, INC.TEL: 206.322.4500

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

May 21, 2015 [redacted]Revdex.com1000 Station Drive, Ste. 222DuPont, WA 98327  Re:                  Case # [redacted]Convergent Outsourcing, Inc. Account # T-[redacted]...

[redacted]  Dear Ms. [redacted], Convergent Outsourcing, Inc. has investigated this complaint. To address Ms. [redacted] statement that she was advised this account would not affect her credit report, I reviewed the recorded phone calls associated with her account. Below is the review.  On 3/5/15, one of our agents offered Ms. [redacted] a settlement to resolve her account. The agent advised her that by doing a settlement, she could not return to [redacted] as a customer unless the balance in full was paid. During the conversation, Ms. [redacted] stated, ‘I would really like it off my credit.’ The agent did not make any comment regarding Ms. [redacted] credit report. Ms. [redacted] was unable to secure the arrangements during this phone call. At this point in time, this account had not been placed on Ms. [redacted] credit report. On 4/13/15, Ms. [redacted] called in to take advantage of the settlement offer. At no point in time was credit reporting mentioned during the conversation. Ms. [redacted] agreed to the payments of $333.97 on 4/15/15 and 5/20/15.  After carefully reviewing these recordings, I have concluded that none of our agents provided falsified information to Ms. [redacted]. As of today, 5/21/15, the above referenced account has been settled in full in our office. We will request that the credit bureaus update our information as settled in full.  Respectfully,    [redacted]Compliance RepresentativeT[redacted] | [redacted]@ConvergentUSA.comwww.ConvergentUSA.com

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

RE:  [redacted]
Case#:  [redacted]
Convergent account#: [redacted]
[redacted] account#:  [redacted]
To whom this may concern,
Convergent Outsourcing Inc. has investigated [redacted] complaint.  This account was placed in our office by our client [redacted] on...

4/16/15 to collect $150.61 on their behalf.  We mailed two validation letters 4/17/15 and 6/01/15 to the address we have on file.  We are sorry to hear [redacted] was unable to get through to an agent to discuss this matter.
Convergent Outsourcing, Inc. is a licensed collections agency that only collects on accounts placed in our office by our clients.  We do not attempt to scam consumers.
In response to this complaint, we have closed the account from our office and returned it to our client.  We have requested our information for the above referenced account to be removed from [redacted] credit report.  If [redacted] has any further inquiries  please have him contact [redacted], and provide the account number referenced above to ensure this matter is resolved.  Convergent in no longer handling this account.
We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated this complaint. We are sorry to hear that Mr. [redacted] has had difficulty reaching someone in our office.In response to Mr. [redacted] complaint, we have placed the number provided in the complaint on out "Do Not Call List". If Mr. [redacted] has any other numbers...

 being called in error,I have also included our information to have numbers place on out "do not call list" below.To have phone numbers being called in error removed from our system,Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701 or on our website at www.convergentusa.com.

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Convergent Outsourcing. Inc. has investigated Ms. [redacted]'s complaint. CenturyLink placed this account in our office 12/18/15, to collect a balance of $86.86 on their behalf. We are sorry to hear that Ms. [redacted] has had a difficult time finding resolution.In response to receiving this information,...

the account has been closed from our office and returned to Century Link. We will forward a copy of this complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact CenturyLink directly, as we are not longer handling this account.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to removal the inaccurate derogatory remarks off of all 3 credit bureaus is satisfactory to me.
Sincerely,
[redacted]

Re: [redacted] Case #:[redacted] Convergent Outsourcing account#: [redacted] account#:[redacted] Debt description:[redacted]
To whom this may concern, We have investigated Ms. [redacted] complaint. [redacted] placed an account in our office 08/31/2015 to...

collect $4847.07 on their behalf. Convergent Outsourcing is a licensed collection agency who only collects on balances placed in our office on behalf of our clients. We are not in the business of scamming consumers. Upon investigating this complaint, I have found Convergent Outsourcing received one call from an unidentified party on the 09/14/2015. The agent provided her name and the name of our company at the time of the call. There were no unanswered questions as the party on the phone asked we not call this number anymore. The agent did mark the number [redacted] bad in our system, so that we would not continue to call. In response to the complaint, we have closed the account in our office and returned it to our client. If Ms. [redacted] has any inquiries please have her contact [redacted] as Convergent Outsourcing is no longer handling the account. We appreciate the opportunity to respond.

Convergent Outsourcing has received Ms. [redacted]'s fraud dispute. T-Mobile placed theseaccounts in our office to collect past due balances on their behalf.We previously requested our information for account numbers [redacted] and [redacted] tobe removed from the credit bureaus as they were...

disputed as fraud. Convergent Outsourcing hasnow requested that our information for account number [redacted] to be removed from thecredit bureaus.In response to this complaint, we have closed all three accounts in our office and returned them toour client, T-Mobile. Convergent Outsourcing is no longer handling these accounts. Should Ms.[redacted] have any further inquiries she may contact the T-Mobile directly.We appreciate the opportunity to respond.