Convergent Outsourcing Inc

Convergent Outsourcing has received Ms. [redacted]'s fraud dispute. T-Mobile placed theseaccounts in our office to collect past due balances on their behalf.We previously requested our information for account numbers [redacted] and [redacted] tobe removed from the credit bureaus as they were...

disputed as fraud. Convergent Outsourcing hasnow requested that our information for account number [redacted] to be removed from thecredit bureaus.In response to this complaint, we have closed all three accounts in our office and returned them toour client, T-Mobile. Convergent Outsourcing is no longer handling these accounts. Should Ms.[redacted] have any further inquiries she may contact the T-Mobile directly.We appreciate the opportunity to respond.

Dear Dr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for expediting this matter as 10-15 phone calls daily got a bit frustrating, even after we requested them remove our number the first time.
Sincerely, [redacted]

To Whom It May Concern.Convergent Outsourcing. Inc. has received Mr. [redacted]'s additional information. ConvergentOutsourcing only collects on balances placed in our office by our clients; we do not buy debts.In an effort to help Mr. [redacted] find resolution, we will request our information for this account beremoved from the credit bureaus. The account remains in a disputed status, and we have ceasedcommunication. We do not own this account so we cannot guarantee resolution. IfMr. [redacted] has anyfurther inquiries regarding this matter, please have him contact Sprint directly.We appreciate the opportunity to respond.

May 21, 2015 [redacted]Revdex.com1000 Station Drive, Ste. 222DuPont, WA 98327  Re:                  Case # [redacted]Convergent Outsourcing, Inc. Account # T-[redacted]...

[redacted]  Dear Ms. [redacted], Convergent Outsourcing, Inc. has investigated this complaint. To address Ms. [redacted] statement that she was advised this account would not affect her credit report, I reviewed the recorded phone calls associated with her account. Below is the review.  On 3/5/15, one of our agents offered Ms. [redacted] a settlement to resolve her account. The agent advised her that by doing a settlement, she could not return to [redacted] as a customer unless the balance in full was paid. During the conversation, Ms. [redacted] stated, ‘I would really like it off my credit.’ The agent did not make any comment regarding Ms. [redacted] credit report. Ms. [redacted] was unable to secure the arrangements during this phone call. At this point in time, this account had not been placed on Ms. [redacted] credit report. On 4/13/15, Ms. [redacted] called in to take advantage of the settlement offer. At no point in time was credit reporting mentioned during the conversation. Ms. [redacted] agreed to the payments of $333.97 on 4/15/15 and 5/20/15.  After carefully reviewing these recordings, I have concluded that none of our agents provided falsified information to Ms. [redacted]. As of today, 5/21/15, the above referenced account has been settled in full in our office. We will request that the credit bureaus update our information as settled in full.  Respectfully,    [redacted]Compliance RepresentativeT[redacted] | [redacted]@ConvergentUSA.comwww.ConvergentUSA.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to removal the inaccurate derogatory remarks off of all 3 credit bureaus is satisfactory to me.
Sincerely,
[redacted]

Re: ID # [redacted]Convergent account#: [redacted]Worldwide Asset Purchasing II, LLC account#: [redacted]Debt description: Bank of America NA, USATo Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint Worldwide Asset Purchasing II, LLC placedthis account...

in our office 05/28/2015, to collect a balance on their behalf. To date we have mailed twonotices to the address matching what was provided in this complaint.In Ms. [redacted]'s complaint she states that Convergent Outsourcing has not provided her with the name ofthe original creditor. Attached is the most recent notice mailed to Ms. [redacted] on 06/06/2016. This noticelists the original creditor as Bank of America, NA, USA. This communication also included Ms. [redacted]'sright to dispute the balance. To date this is the first communication we have received from Ms. [redacted],indicating that she believes the account to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication. We havenot reported our information to the credit bureaus. We will forward a copy of this complaint and ourresponse to our client.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute. T-Mobile placed this account in ouroffice on 06/12/16, to collect a balance of $107.76 on their behalf. We are sorry to hear Ms. [redacted]has had difficulties reaching someone in our office.In response to this...

communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We have not reported our information for the above referenced account to the creditbureaus. If Ms. [redacted] has any further inquiries regarding this matter, please have her contact TMobiledirectly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,
Sarah K[redacted]

Convergent Outsourcing Inc.has received [redacted] complaint Verizon Wireless placed this account in our office on 06/0812016, to collect a balance of $2483.27 on their behalf.On 06/28/2016, we received [redacted] request for validation of the balance. The account was placed in a disputed...

status and collection activity was suspended. We have requested the documentation from our client on behalf of [redacted].In response to this communication Convergent Outsourcing does not believe we have violated any laws. The account has been placed in a cease communication status. We have not reported our information for the above referenced account to the credit bureaus.When the information we have requested is received from our cl ent,we will mailthe documents to the address onfile.We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: This loan was taken out in 2002.  There has been numerous correspondence, changed many hands and a resolution.  I kept my file on this and I am attaching most correspondence that would fit on this response.  There is more.  I suggest Convergent do their homework.  I expect a letter from them stating that they have a false claim.  If I do not hear in 5 days, I will send this off to my attorney for legal action against this company.  attachements
Sincerely,
[redacted]  [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There were 2 calls, the agent was laughing and giving me no details. I am completely unaware of the "debt" they mention. I will follow up with "[redacted]" who has also never made previous contact with me. I appreciate the businesses response today. When I asked the agent so please take me off her call list, she laughed, argued, and did not acknowledge nor agree to my request. 
Thank you so much for your help Revdex.com. 
Sincerely, [redacted]

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Complaint: [redacted]I am rejecting this response because:  I don't believe this is a valid response.  I am following up with Comcast to get something in writing claiming that they passed this "debt" onto this company.  Simply claiming that it was from Comcast and just as quickly dismissing it after escalating to Comcast without a reasonable response just feeds into the appearance that this is fraudulent.Sincerely,[redacted]

Convergent Outsourcing, Inc. has received [redacted]'s additional information. With the tracking number [redacted] has provided,we were able to locate the information that was received. The information that was received on the account was not processed through the proper departments and is currently in the process of being forwarded to [redacted] including the check in question.We apologize for the delay and any inconvenience this may have caused.In response to this communication, we will forward a copy of this communication along with the documents provided to our client. Convergent Outsourcing does not own the debt therefore we cannot guarantee resolution. If [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond.

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Re: [redacted],[redacted] ID #:[redacted] Convergent Account#: S-[redacted] Galaxy International Purchasing, LLC Account#: [redacted] Debt Description: Providian National Bank To Whom It May Concern, Convergent Outsourcing has received Mr. [redacted]'s dispute. Galaxy International Purchasing, LLC. placed...

this account in our office 10/04/2013 to collect a balance on their behalf. In Mr. [redacted]'s dispute he states that he believes charging interest on an account after it is cancelled is unlawful. An account can incur interest when it is closed and in collections if it is stipulated in original service agreement. Convergent Outsourcing has not charged any interest while this account has been in our office. On 04/14/2016,Mr. [redacted] spoke with an agent in our office and advised that he believed he had paid this account off prior to its placement in our office. The account was placed in a disputed status and documentation was requested from our client. In response to this information, the account is in a dispute status so this matter may be investigated. If Mr. [redacted] has any documentation showing the balance has been paid he may fax it to 206-322-4838,and we would be happy to forward this information to Galaxy International Purchasing, LLC. in an attempt to help Mr. [redacted] resolve this matter. We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]