Convergent Outsourcing Inc

To Whom It May Concern,
Convergent Outsourcing, Inc. has received and investigated Mr. [redacted] complaint. Comcast placed this account in our office on 10/31/2016 to collect a balance on their behalf.
Upon investigation of this complaint, the only call we have had on behalf of this account, on...

11/04/2016 was reviewed. We are unable to substantiate Mr. [redacted] claim that he requested we no longer contact him.
On 11/04/2016, we telephoned [redacted]. Our agent asked to speak with Mr. [redacted]. The phone was provided to Mr. [redacted]. The agent identified herself and our company and stated she was calling on behalf of Comcast. The agent then asked Mr. [redacted] to verify his address or last four of his social security number to ensure she was speaking to the correct person. Mr. [redacted] declined to verify anything and said he already knew what the call was for and had filed a complaint. Mr. [redacted] then disconnected the call.
In response to Mr. [redacted] request we have ceased communication on behalf of this account and returned it to Comcast. We have not reported our information for the above referenced account to the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have him contact Comcast directly.
We appreciate the opportunity to respond.
 
Respectfully,
Sarah K[redacted]
Compliance Representative

To Whom It May Concern.Convergent Outsourcing. Inc. has received Mr. [redacted]'s additional information. ConvergentOutsourcing only collects on balances placed in our office by our clients; we do not buy debts.In an effort to help Mr. [redacted] find resolution, we will request our information for this account beremoved from the credit bureaus. The account remains in a disputed status, and we have ceasedcommunication. We do not own this account so we cannot guarantee resolution. IfMr. [redacted] has anyfurther inquiries regarding this matter, please have him contact Sprint directly.We appreciate the opportunity to respond.

Dear Dr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:convergent has failed to provide what I have requested. I advise that they re-read the message before I forward to my state attorney General along with the federal trade commission. an itemized statement can belong to anyone. 
Sincerely,
[redacted]

To Whom It May Concern,Convergent Outsourcing.Inc. has received [redacted] inquiry. [redacted] placed this account in our office 05/27/2016,to collect a balance on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients;we do not...

attempt to scam consumers.On 09/22/2016, [redacted] spoke with an agent in our office and was given instructions on how to resolve the balance via our website or through the mail. We are sorry to hear that [redacted] had difficulty reaching the correct department when she tried to call us back. Upon investigation the number [redacted] provided in this communication of [redacted] was dialed. This telephone number is a non-working number.In response to this communication, Convergent Outsourcing has closed this account in our office and returned it to our client. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond.

Convergent Outsourcing Inc.has received [redacted] complaint Verizon Wireless placed this account in our office on 06/0812016, to collect a balance of $2483.27 on their behalf.On 06/28/2016, we received [redacted] request for validation of the balance. The account was placed in a disputed...

status and collection activity was suspended. We have requested the documentation from our client on behalf of [redacted].In response to this communication Convergent Outsourcing does not believe we have violated any laws. The account has been placed in a cease communication status. We have not reported our information for the above referenced account to the credit bureaus.When the information we have requested is received from our cl ent,we will mailthe documents to the address onfile.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for expediting this matter as 10-15 phone calls daily got a bit frustrating, even after we requested them remove our number the first time.
Sincerely, [redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute. T-Mobile placed this account in ouroffice on 06/12/16, to collect a balance of $107.76 on their behalf. We are sorry to hear Ms. [redacted]has had difficulties reaching someone in our office.In response to this...

communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We have not reported our information for the above referenced account to the creditbureaus. If Ms. [redacted] has any further inquiries regarding this matter, please have her contact TMobiledirectly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,
Sarah K[redacted]

August 31, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has...

received [redacted] dispute. [redacted] placed this account in our office on 07/27/2016, to collect a balance on their behalf of $ 1633.52.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account.On 08/24/2016, we received a letter of dispute requesting proof of the balance owed and that we cease communication. Convergent Outsourcing ceased communication and requested validation of the balance on behalf of [redacted] from our client.On 08/25/2016, we received the information requested from our client, and mailed the documentation to [redacted]. The account was then closed in our office and returned to our client, [redacted] on 08/25/2016.In response to this communication, the account is closed and no longer in our office. Convergent Outsourcing has not reported the above referenced account  to the credit bureaus. We will forward a copy of this communication and our response to our client.If [redacted] would like to send us a copy of the satisfactory letter referenced in this complaint we would be happy to forward the information to [redacted] in an attempt to help her resolve this matter. Any documentation may be faxed attention to [redacted] or sent by email to [redacted].If [redacted] has any further inquiries regarding this matter please have her contact [redacted] directly.We appreciate the opportunity to respond.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Complaint: [redacted]I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears.  Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account.  I have always kept the account current.  It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely,[redacted]

:                 [redacted], [redacted]File #: [redacted]Convergent account#[redacted] account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted]...

placed this account in our office  6/28/10 to collect $525.72 on their behalf. On 10/1/15, Mr. [redacted] disputed this account with the credit bureau; we requested to have our information deleted at that time.In response to this complaint, we have closed the account and returned it to our client. If Mr. [redacted] has any questions regarding this account,we suggest contacting [redacted] to ensure a resolution is found.We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: This loan was taken out in 2002.  There has been numerous correspondence, changed many hands and a resolution.  I kept my file on this and I am attaching most correspondence that would fit on this response.  There is more.  I suggest Convergent do their homework.  I expect a letter from them stating that they have a false claim.  If I do not hear in 5 days, I will send this off to my attorney for legal action against this company.  attachements
Sincerely,
[redacted]  [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re:                 [redacted],[redacted]Case #:[redacted]Convergent account#:[redacted]account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted]...

placed this account in our office08/23/15 to collect $175.00 on their behalf.On 11/03/2015, Mr.[redacted] spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.[redacted]'s complaint we have closed the account in our office and returned it to our client. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any inquiries please have him contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond.

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There were 2 calls, the agent was laughing and giving me no details. I am completely unaware of the "debt" they mention. I will follow up with "[redacted]" who has also never made previous contact with me. I appreciate the businesses response today. When I asked the agent so please take me off her call list, she laughed, argued, and did not acknowledge nor agree to my request. 
Thank you so much for your help Revdex.com. 
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]