Convergent Outsourcing Inc

Convergent Outsourcing, Inc.has received [redacted]s dispute.[redacted] placed this account in our office to collect a balance of $721.40 on their behalf 6/11/2016. On 06/21/2016, we mailed a validation notice to the address on the account, matching what was provided in this communication.The...

validation notice included [redacted]s right to dispute the balance. To date, this is the first communication we have received for this account notifying us that [redacted] disputes a balance is owed.In response to this complaint,we have closed the account in our office and returned the account to our client, [redacted].We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.

Please view the attached PDF file.
ConvergentAugust 19, 2016Revdex.comP.O. Box 1000 DuPont,WA   98327Re: Gase ID: [redacted],[redacted]To Whom It May Concern,Convergent Outsourcing, Inc.is has received Mr. [redacted]'s additional information and has located the account in question. Sprint placed this account in our office on 10/15/2012, to collect a balance of$716.05 on their behalf. We are sorry to hear Mr. [redacted] may have been a victim of fraud.The information onfile for Mr. [redacted] was provided by Sprint.In response to receiving this information, we have placed the account in a disputed status and suspended collection activity. In an effort to help Mr.[redacted] find resolution we have requested a fraud packet be mailed to Mr. [redacted] at the address provided in this complaint. Please have him fill out the information requested and follow the directions to return the packet to Sprinfs fraud management team.We will request our information be updated to the credit bureaus accordingly. We do not own the account and therefore cannot guarantee resolution. We will forward a copy of this communication and our response to Sprint. If Mr. [redacted] has any inquiries regarding this matter he may contact Sprint directly referencing the Sprint account number listed above.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

:                 [redacted], [redacted]File #: [redacted]Convergent account#[redacted] account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted]...

placed this account in our office  6/28/10 to collect $525.72 on their behalf. On 10/1/15, Mr. [redacted] disputed this account with the credit bureau; we requested to have our information deleted at that time.In response to this complaint, we have closed the account and returned it to our client. If Mr. [redacted] has any questions regarding this account,we suggest contacting [redacted] to ensure a resolution is found.We appreciate the opportunity to respond.

The company made categorizations and assertions that I did make in their response. My exact complaint is listed below.
 
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
Problem:
I received a letter dated 12/28/2015 from this company stating that I owed a debt if $1,197.06 from an Original creditor "first consumers national bank (FCNB)" I have never done any business with this company. I tried to called FCNB" (out of business). I performed my due diligence in investigating this issue. This debt is not mine. I have no knowledge of FCNB.
The company failed to me my desired outcome:
 
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
Desired Outcome:
No further contact by the business, delete my information from their database. No reporting to Credit reporting agency or others of false information. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

To Whom It May Concern,Convergent Outsourcing Inc. has received Ms. [redacted]'s fraud dispute and complaint. Comcastplaced this account in our office on 11/21/2016, to collect a balance of $156.01 on theirbehalf.Upon investigation of Ms. [redacted]'s complaint, that one of our agents would not provide her...

anyinformation and hung up on her, the call on 02/ 01/2017.We found that the agent attempted to provide Ms. [redacted] with the account information, howeverMs. [redacted] was yelling at the agent, and using profanity. The agent professionally ended the callfor this reason.In response to receiving this communication from your office, we have closed and returned theaccount to our client, Comcast. We have not reported our information for the above referencedaccount to the credit bureaus. We will forward a copy of the communication received from youroffice and our response to our client. If Ms. [redacted] has any further inquiries, please have hercontact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Sincerely,Sarah K[redacted]

Re:                 [redacted],[redacted]Case #:[redacted]Convergent account#:[redacted]account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted]...

placed this account in our office08/23/15 to collect $175.00 on their behalf.On 11/03/2015, Mr.[redacted] spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.[redacted]'s complaint we have closed the account in our office and returned it to our client. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any inquiries please have him contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]THe original debt on my credit report has no account number. The original debt is from 10 Reliant Energy for $741 open date of 08/18/2013.I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears.  Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account.  I have always kept the account current.  It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing Inc.has investigated your complaint. Comcast placed this account in our office 03/16/15 to collect $331.22 on their behalf.On 11/16/2015, Comcast notified us that the amount  of $331.22 had been satisfied. The account was closed with a zero balance in our office on...

11/16/2015. We updated the credit bureaus and reported the account as paid on 11/22/2015.In response to your complaint, we find that we have reported the information to the credit bureaus both fairly and accurately. On 11/29/2015, Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus. If you have any further inquiries please contact Comcast as we are no longer handling the account.

Please view the attached PDF file.
August 03,2016Revdex.com P.O.Box 1000DuPont, WA 98327Re: [redacted]  [redacted] [redacted]To Whom It May Concern,Convergent Outsourcing Inc. has received [redacted]...

complaint. [redacted] placed this account in our office on 07/22/2016, to collect a balance of $38.63 on their behalf. Convergent Outsourcing is a licensed collection agency, who only collects on balances placed in our office by our clients. We do not attempt to scam consumers,Upon investigation in this complaint that our agent hung up on [redacted] the call on 08/01/2018 was reviewed. On 08/01/2016, a female called and said they had received a letter from us and provided the client account number. The agent asked who he was speaking with. The party on the phone asked who's name the account came up under. The agent advised he could not disclose the information and requested the first and last name of the party calling in to verify whom he was speaking with.The female on the line declined to provide the information and then stated she would be filling a Revdex.com complaint and she disconnected the call.To protect consumer's personal and private information we are unable to disclose account information to an unauthorized party.Convergent Outsourcing believes the agent handied the call in  a professional manner.In response to this communication the account has been placed in a disputed status so validation of the balance may be requested from [redacted]. When the infonnation we have requested is received from our client, we will mail the documents to the address on file and cease communication.If [redacted] has any further inquiries regarding this matter, please have him contact [redacted] directly referencing the [redacted] account number above.We appreciate the opportunity to respond.

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Convergent Outsourcing Inc. has receiving Mr. [redacted] dispute. Palisades Collection, LLC placed thisaccount in our office 11/29/2013, to collect a balance on their behalf. Convergent Outsourcing is alicensed collection agency who only collects on balances placed in our office by our clients. We do...

notPhish for information. Due to the personal and private information we handle, we verify the party we arespeaking with to ensure we are not disclosing personal or private information to the wrong party.
On 03/30/2016, Mr. [redacted] sent a letter of dispute stating that he had never used AT & T. Mr. [redacted] alsorequested we no longer contact him and stated he would file a complaint The account was placed in acease communication status. Mr. [redacted] dispute was forwarded to our client On 04/11/2016, theaccount was closed in our office and returned to our client.
In response to this communication, the account is closed in our office and returned to our client, PalisadesCollection, LLC. We will forward this complaint and our response to our client. We do not own the accountand therefore we cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have himcontact Palisades Collection, LLC directly at 1-8004148319 and reference the Palisades Collection, LLCaccount number shown above.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted] Compliance Representative

Complaint: [redacted]
I am rejecting this response because: as part of validation of the debt you are to provide this info. I'm not to quick to provide any personal  info as you can see I'm already dealing with some type of fraud on my name from your company. 
Sincerely,
[redacted]

Convergent Outsourcing has received Mr. [redacted]'s complaint. DirecTV placed this account in our office on 02/28/2016to collect a balance of $774.34 on their behalf.Mr. [redacted] contacted our office on 03/24/2017 requesting a settlement on his account. The agreement was to settlethis account for...

$387.17. Mr. [redacted] set up a debit card payment for $387.17 on 03/24/2017. That payment wasposted to this account on 03/27/2017.Mr. [redacted] stated in his complaint that he was told that he would receive a receipt but it may take up to 10 businessdays. We reviewed all of the call recordings and this is correct, Mr. [redacted] was advised correctly that it could take up to10 business days to receive the receipt.On the call recording from 04/07 /2017, Mr. [redacted] advised the agent that if he did not have the receipt in one hour hewould be filing a complaint with your office.Convergent Outsourcing did send the email receipt to Mr. [redacted] on the 10th business day. We have attached a copy ofthe email from 04/07 /2017 and the letter attached to the email that was sent to Mr. [redacted].This account was closed with Convergent Outsourcing after the settlement payment was posted to Mr. [redacted]'saccount. Convergent Outsourcing has requested our information for this account to be removed from the creditbureaus. We have attached a copy of the request for Mr. [redacted]'s records.Convergent Outsourcing will forward a copy of the communication from your office and this response to our client,DirecTV. Should Mr. [redacted] have any further questions regarding this account he may contact DirecTV as we are nolonger handling this account.We appreciate the opportunity to respond.

Complaint: [redacted] I am rejecting this response because:
 
This account was opened fraudulently in my name.

Please view the attached PDF file.
Convergent Outsourcing has received Mr. [redacted]'s dispute. Comcast placed this account in our office 06/01/2016, to collect a balance on their behalf. This is first and only time this account has been placed with Convergent Outsourcing.On 06/06/2016,we mailed Mr....

[redacted] a validation notice that included his right to dispute the balance. To date this is the first communication we have received on behalf of this account notifying us that Mr. [redacted] disputes owing a balance and may have been a victim of fraud.In response to receiving this information we have closed the account in our office and returned it to our client, Comcast We have not reported the account to the credit bureaus. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client.  If Mr. [redacted] has any further inquiries please have him contact Comcast directly, referencing the Comcast account number listed above.We appreciate the opportunity to respond.

Dear [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.