Convergent Outsourcing Inc

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. TXU Energy Retail Company, LLC placed this account in our office to collect a balance on their behalf. To date this is the first communication we have received on this account, notifying us that Mr. [redacted] believes the account...

to be fraudulent.We are sorry to hear Mr. [redacted] may be a victim of fraud. In response to receiving this information, the account has been closed from our office and returned to TXU Energy Retail Company, LLC. We did not report the above referenced account to the credit bureaus. We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries please have him contact TXU Energy Retail Company, LLC directly, as we are no longer handling this account.We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing, Inc. has received[redacted] request that we do not call. This has been the first communication we have received requesting that we do not call [redacted]. We have added the phone number provided of [redacted] to our "do not call" list To have...

phone numbers being called in error removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.com. We appreciate the opportunity to respond and apologize for any inconvenience we may have caused

[redacted]DOCUMENT ATTACHED[redacted]
August 09,2016Revdex.comP.O.Box 1000 DuPont, WA 98327[redacted]  [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted]...

complaint. [redacted] placed this account in our office on 03/06/2016 to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this file. We were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concerns. We ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted].We have added the phone numbers associated with this file to our "do not call"list. If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
As stated previous, although communication may have been attempted, it was not received by myself. I sincerely appreciate the prompt action on this matter.Very Respectfully, [redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded documents for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Convergent Outsourcing, Inc. is attempting to investigate this complaint With the information provided I was unable to locate an account in our system.I was unable to identify an account in our system with the name of [redacted].I also attempted to locate information with the address listed in the...

complaint and did not find any matching information.The phone numbers provided in this complaint of [redacted] & [redacted] also did not locate any information in our system.In this complaint, [redacted] states that she keeps receiving calls from Convergent Outsourcing. To further investigate this matter we need additional information. Please have [redacted] provide the telephone number the calls are being received at so that we may place it on our "do not call'list.I have placed the numbers in this complaint of [redacted] & [redacted] to our "do not call list to ensure we do not call these numbers.To have phone numbers being called removed from our system, Convergent Outsourcing, Inc.has a Do Not Call Line at [redacted] or on our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Complaint: [redacted]
I am rejecting this response because:You didn't provide a signed contract that this account is mines. Please provide the signed document to provide the legitimacy of the account.
Sincerely,
[redacted]

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted]-H[redacted] Compliance Representative

Convergent Outsourcing Inc. has investigated this complaint We have added the phone number of [redacted] to our "do not call list". We apologize for any inconvenience we may have caused.Convergent Outsourcing does offer two options for consumers to remove their phone number form our system....

Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or they may add their phone number on our website at www.convergentusa.com.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:
I do not understand how this company states that they will request it be removed, but they are not the owners. 
They are the company listed in my report. I was not notified, and even within their response, given the wrong address, there was not 30 days notice given to disputes this claim
Sincerely,[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s dispute. [redacted] placed this account inour office 11/03/2015 listed with a different last name.Upon investigation of this dispute, I reviewed the call on 03/29/2016 when Mr. [redacted] initiallycontacted our office. Mr. [redacted] provided his full social...

security number and full name. The fullsocial security number matches that on file. Mr. [redacted] stated he has had prior issues withinformation for another party appearing on his credit bureau. The agent placed the account in adisputed status and we requested that [redacted] confirm this was the correct information for thisaccount.On 03/29/2016, we marked the account to remove our information from the credit bureaus. On04/06/2016, our client [redacted] confirmed the information we have on file was the correctinformation the account was under including the social security number.In response to this communication, we have closed the account in our office and returned it to[redacted]. We are sorry to hear Mr. [redacted] may have been a victim of fraud. On 04/03/2016, werequested our information be removed from the credit bureaus. Ms. [redacted] may file a fraud claimdirectly with [redacted] by visiting www.[redacted].com/notmyaccount or calling 1-800-860-8542 Ext[redacted]We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance Representative

To whom it may concern, Convergent Outsourcing has received [redacted]'s dispute complaint. DirecTV placed this account in our office on 12/02/2016, to collect a balance of $64.96 on their behalf. To date, this is the first notification we have received on behalf of this account notifying...

us, that Ms. [redacted] disputed this account. Ms. [redacted] stated in her complaint that she was contacted on 05/27/2016, 09/09/2016, and 11/21/2016. Furthermore Ms. [redacted] stated that she continued to receive calls after notifying Convergent to stop calling and that she disputed the account. We were unable to substantiate these claims as this account was not placed with Convergent until 12/02/2016, and this complaint was the first communication we have had with anyone in reference to this account. Convergent Outsourcing has requested the billing statements from DirecTV. Once received, these will be mailed to Ms. [redacted]'s address. Convergent Outsourcing has closed this account with our office and returned it to our client. We will request that our information for this account be removed from the credit bureaus. If Ms. [redacted]s has any further questions regarding this account she may contact DirecTV directly as we are no longer handling the account. We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted,Sarah K[redacted]Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference, Convergent Outsourcing, to complaint ID [redacted], and find that this resolution is satisfactory to me. Based on the response received, I understand that this negative collection account will be removed from all three credit reporting bureaus, (Equifax, Experian, and Transunion), and closed and deleted on their end as well. Along with no further action being taken on the behalf of Convergent Outsourcing to pursue this. Thank you for your assistance in this matter, it is greatly appreciated and I accept the business's response to resolve this.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]