Convergent Outsourcing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received[redacted] request that we do not call. This has been the first communication we have received requesting that we do not call [redacted]. We have added the phone number provided of [redacted] to our "do not call" list To have...

phone numbers being called in error removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.com. We appreciate the opportunity to respond and apologize for any inconvenience we may have caused

Complaint: [redacted]
I am rejecting this response because: as part of validation of the debt you are to provide this info. I'm not to quick to provide any personal  info as you can see I'm already dealing with some type of fraud on my name from your company. 
Sincerely,
[redacted]

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because:
 
This account was opened fraudulently in my name.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded documents for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Complaint: [redacted]
I am rejecting this response because:You didn't provide a signed contract that this account is mines. Please provide the signed document to provide the legitimacy of the account.
Sincerely,
[redacted]

Convergent Outsourcing Inc. has investigated this complaint We have added the phone number of [redacted] to our "do not call list". We apologize for any inconvenience we may have caused.Convergent Outsourcing does offer two options for consumers to remove their phone number form our system....

Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or they may add their phone number on our website at www.convergentusa.com.We appreciate the opportunity to respond.

[redacted]DOCUMENT ATTACHED[redacted]
August 09,2016Revdex.comP.O.Box 1000 DuPont, WA 98327[redacted]  [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted]...

complaint. [redacted] placed this account in our office on 03/06/2016 to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this file. We were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concerns. We ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted].We have added the phone numbers associated with this file to our "do not call"list. If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond.

Please view the attached PDF file.
August 03,2016Revdex.com P.O.Box 1000DuPont, WA 98327Re: [redacted]  [redacted] [redacted]To Whom It May Concern,Convergent Outsourcing Inc. has received [redacted]...

complaint. [redacted] placed this account in our office on 07/22/2016, to collect a balance of $38.63 on their behalf. Convergent Outsourcing is a licensed collection agency, who only collects on balances placed in our office by our clients. We do not attempt to scam consumers,Upon investigation in this complaint that our agent hung up on [redacted] the call on 08/01/2018 was reviewed. On 08/01/2016, a female called and said they had received a letter from us and provided the client account number. The agent asked who he was speaking with. The party on the phone asked who's name the account came up under. The agent advised he could not disclose the information and requested the first and last name of the party calling in to verify whom he was speaking with.The female on the line declined to provide the information and then stated she would be filling a Revdex.com complaint and she disconnected the call.To protect consumer's personal and private information we are unable to disclose account information to an unauthorized party.Convergent Outsourcing believes the agent handied the call in  a professional manner.In response to this communication the account has been placed in a disputed status so validation of the balance may be requested from [redacted]. When the infonnation we have requested is received from our client, we will mail the documents to the address on file and cease communication.If [redacted] has any further inquiries regarding this matter, please have him contact [redacted] directly referencing the [redacted] account number above.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. is attempting to investigate this complaint With the information provided I was unable to locate an account in our system.I was unable to identify an account in our system with the name of [redacted].I also attempted to locate information with the address listed in the...

complaint and did not find any matching information.The phone numbers provided in this complaint of [redacted] & [redacted] also did not locate any information in our system.In this complaint, [redacted] states that she keeps receiving calls from Convergent Outsourcing. To further investigate this matter we need additional information. Please have [redacted] provide the telephone number the calls are being received at so that we may place it on our "do not call'list.I have placed the numbers in this complaint of [redacted] & [redacted] to our "do not call list to ensure we do not call these numbers.To have phone numbers being called removed from our system, Convergent Outsourcing, Inc.has a Do Not Call Line at [redacted] or on our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience.

Convergent Outsourcing Inc.has investigated your complaint. Comcast placed this account in our office 03/16/15 to collect $331.22 on their behalf.On 11/16/2015, Comcast notified us that the amount  of $331.22 had been satisfied. The account was closed with a zero balance in our office on...

11/16/2015. We updated the credit bureaus and reported the account as paid on 11/22/2015.In response to your complaint, we find that we have reported the information to the credit bureaus both fairly and accurately. On 11/29/2015, Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus. If you have any further inquiries please contact Comcast as we are no longer handling the account.

Convergent Outsourcing Inc. has receiving Mr. [redacted] dispute. Palisades Collection, LLC placed thisaccount in our office 11/29/2013, to collect a balance on their behalf. Convergent Outsourcing is alicensed collection agency who only collects on balances placed in our office by our clients. We do...

notPhish for information. Due to the personal and private information we handle, we verify the party we arespeaking with to ensure we are not disclosing personal or private information to the wrong party.
On 03/30/2016, Mr. [redacted] sent a letter of dispute stating that he had never used AT & T. Mr. [redacted] alsorequested we no longer contact him and stated he would file a complaint The account was placed in acease communication status. Mr. [redacted] dispute was forwarded to our client On 04/11/2016, theaccount was closed in our office and returned to our client.
In response to this communication, the account is closed in our office and returned to our client, PalisadesCollection, LLC. We will forward this complaint and our response to our client. We do not own the accountand therefore we cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have himcontact Palisades Collection, LLC directly at 1-8004148319 and reference the Palisades Collection, LLCaccount number shown above.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted] Compliance Representative

Re: Complaint ID #: [redacted]
[redacted], [redacted]
To Whom It May Concern,
Convergent Outsourc[redacted], Inc. has received Ms. [redacted]'s dispute. With the information provided in thiscomplaint we were unable to locate an account for Ms. [redacted]
We are unable to find any matching records with the name of [redacted]...

[redacted]. In addition the address andtelephone number provided also did not locate any matching records in our system.
To address Ms. [redacted]'s concerns and locate an account in our office we need additional information. Ms.[redacted] makes reference to Convergent Outsourcing appearing on her credit report To further investigatethis matter, please provide one or more of the following; Convergent Outsourcing account number, theclient account number or the full social security number.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

To whom it may concern, Convergent Outsourcing has received [redacted]'s dispute complaint. DirecTV placed this account in our office on 12/02/2016, to collect a balance of $64.96 on their behalf. To date, this is the first notification we have received on behalf of this account notifying...

us, that Ms. [redacted] disputed this account. Ms. [redacted] stated in her complaint that she was contacted on 05/27/2016, 09/09/2016, and 11/21/2016. Furthermore Ms. [redacted] stated that she continued to receive calls after notifying Convergent to stop calling and that she disputed the account. We were unable to substantiate these claims as this account was not placed with Convergent until 12/02/2016, and this complaint was the first communication we have had with anyone in reference to this account. Convergent Outsourcing has requested the billing statements from DirecTV. Once received, these will be mailed to Ms. [redacted]'s address. Convergent Outsourcing has closed this account with our office and returned it to our client. We will request that our information for this account be removed from the credit bureaus. If Ms. [redacted]s has any further questions regarding this account she may contact DirecTV directly as we are no longer handling the account. We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference, Convergent Outsourcing, to complaint ID [redacted], and find that this resolution is satisfactory to me. Based on the response received, I understand that this negative collection account will be removed from all three credit reporting bureaus, (Equifax, Experian, and Transunion), and closed and deleted on their end as well. Along with no further action being taken on the behalf of Convergent Outsourcing to pursue this. Thank you for your assistance in this matter, it is greatly appreciated and I accept the business's response to resolve this.
Sincerely,
[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

I'll wait for the response. Them Galaxy Portfolio, LLC is the scammer. They must have got my SSN or other information to make this claim. Please help.

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s dispute. [redacted] placed this account inour office 11/03/2015 listed with a different last name.Upon investigation of this dispute, I reviewed the call on 03/29/2016 when Mr. [redacted] initiallycontacted our office. Mr. [redacted] provided his full social...

security number and full name. The fullsocial security number matches that on file. Mr. [redacted] stated he has had prior issues withinformation for another party appearing on his credit bureau. The agent placed the account in adisputed status and we requested that [redacted] confirm this was the correct information for thisaccount.On 03/29/2016, we marked the account to remove our information from the credit bureaus. On04/06/2016, our client [redacted] confirmed the information we have on file was the correctinformation the account was under including the social security number.In response to this communication, we have closed the account in our office and returned it to[redacted]. We are sorry to hear Mr. [redacted] may have been a victim of fraud. On 04/03/2016, werequested our information be removed from the credit bureaus. Ms. [redacted] may file a fraud claimdirectly with [redacted] by visiting www.[redacted].com/notmyaccount or calling 1-800-860-8542 Ext[redacted]We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]