Convergent Outsourcing Inc

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted,Sarah K[redacted]Lead Compliance Rep

Complaint: [redacted]I am rejecting this response because:
I do not understand how this company states that they will request it be removed, but they are not the owners. 
They are the company listed in my report. I was not notified, and even within their response, given the wrong address, there was not 30 days notice given to disputes this claim
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,Convergent Outsourcing has received [redacted]'s request for validation. Sprint placedthis account in our office on 10/24/2016, to collect a balance of $628.54 on their behalf.On 01/11/2017, we received a dispute on behalf of this account through the credit bureaus....

Theaccount was placed in a disputed status and the collection activity was suspended. ConvergentOutsourcing requested validation of the balance owed from Sprint on behalf of [redacted]. On 01/17/2017, we mailed validation of the balance owed, obtained from Sprint, to[redacted].Convergent Outsourcing updated the disputed status of the account to the credit bureaus on01/14/2017.On 02/02/2017, we received notification through the credit bureaus that [redacted],disputed the account as already paid. Sprint's records reflect that the balance of $628.00 is due onbehalf of this account.In response to [redacted]'s request, attached is a copy of the statements obtained fromSprint validating the balance owed. The account remains in a disputed status. ConvergentOutsourcing would like to assist [redacted] in resolution of this matter.If [redacted] has any documentation that they would like to provide, showing thisamount was paid to Sprint, they may do so by emailing me directly at; [redacted] orby fax at 206-322-4838 attention: Sarah K[redacted].We appreciate the opportunity to respond.Sarah K[redacted]    [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Thank   you  for  the   additional   information  provided.  Convergent   Outsourcing   Inc.  has investigated Mr. [redacted]'s complaint. DirecTV placed this account in our office 04/13/15 to collect a balance on their behalf.We are  sorry to hear  Mr. Jackson  has  being victim of identity  theft.  The account  has  been closed from our office and returned to our client. We have requested our information be removed from Mr. [redacted]'s credit bureaus.  We do not own the account therefore we cannot  guarantee resolution.If there are any further inquiries, please have Mr.[redacted] contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this  account. Mr. [redacted] may file a fraud claim directly with DirecTV by visiting www.directv.com/not my account or calling 1·800·860·8542 Ext[redacted]We appreciate the opportunity to respond.

:                  [redacted]Case#:[redacted]Convergent account#:S- [redacted] account#:[redacted]Original Creditor: [redacted]To whom this may concern,Convergent...

Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 8/16/13,to collect on their behalf. Convergent Outsourcing, Inc. is a collections agency that only collects on accounts placed in our office by our clients. We do not attempt to scam consumers.In response to your complaint,  we have suspended collection activity. We will provide a copy of your complaint and our response to our client. We have not placed our information regarding the above account  on your credit  report. We suggest contacting  [redacted] to ensure this matter is resolved.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Mr. [redacted]'s fraud dispute. T-Mobile placed this account in our office on 02/21/2016, to collect a balance of $1696.40 on their behalf.The only communication we have received on behalf of this account, prior to this communication from your office, was on...

01/13/2017. At that time we received notification of Mr. [redacted]'s fraud dispute from the credit bureaus. The account was placed into a dispute status, and collection activity was suspended.On 1/23/2017, we mailed Mr. [redacted] a fraud packet in an attempt to help him find a resolution. On 01/28/2017, we requested our information be removed from the credit bureaus.In response to receiving Mr. [redacted]'s communication through your office, we have closed the account in our office, and returned it to our client, T-Mobile. We do not own the account and therefore cannot guarantee resolution. If Mr. [redacted] has any further inquiries, please have him contact T-Mobile directly. We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Convergent Outsourcing, Inc. has received [redacted] fraud dispute.[redacted] placed this account in our office to collect a balance of $1093.49 on their behalf 12/09/2015. To date, this is the first communication we have received on behalf of this account notifying us that [redacted] believes the...

account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraud. In response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted]. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries, please have him contact [redacted] directly.We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receipt. You are violation FCRA Section 609 as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validation. I specifically requested that you provide me with  a contract or documentation bearing my signature specifying the terms and conditions regarding this account. Your failure to do so is a violation. If I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditor. I will use this as proof as well as my other request to show your company is willfully being negligent. 
Sincerely,
[redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalf. We are sorry to hear Ms. [redacted] has had difficulty reaching someone in our office. Convergent Outsourcing is a...

licensed collection agency that only collects on balances placed in our office by our clients. We do no attempt to scam consumers. Ms. [redacted] states she had not been notified of the balance. We mailed a validation notice with Ms. [redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/2015. Convergent Outsourcing did not receive a response from Ms. [redacted]. Upon investigation of this complaint. I found that we spoke with Ms. [redacted] on behalf of this account on 7/3/2015 at the same number provided in this complaint. Upon review of the phone call Ms. [redacted] did not indicate the account to be fraudulent or dispute owing the balance. In response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/2016. Our information was requested to be removed from the credit bureaus on 09/13/2015. If Ms. [redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the account. A fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.com. We appreciate the opportunity to respond.

Convergent Outsourcing, Inc.has reoeived [redacted] inquiry.On 03/0112016, [redacted] placed this account In our office to collect a balance on their behalf. Convergent Outsourcing is a licensed collection agency who only attempts to collect on balances placed in our office by our...

clients.  We do not attempt to scam consumers.On 03/10/2016, [redacted] spoke with an agent in our office and advised that he believed the account to be fraudulent. The account was placed in a disputed status and the col ection actMty was suspended. On 312312016, a fraud packet was malled to [redacted] in an  attempt to aide him in resolving this matter.On 03/2812016,[redacted] called and spoke with an agent to inquire on the fraud information he had received.  If [redacted] would like to fill out the fraud packet and return it to us, we will forward this information to our client in an attempt to help [redacted]find resolution.In response to receiving this infonnation we have closed the account in our office and returned it to our client. We wi lforward a copy of this oomplalnt and our response to ourclient If [redacted] has any further questions orinquiries please have him contact [redacted].directly.
We appreciate the opportunity to respond.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted,

Complaint: [redacted]I am rejecting this response because:I resolved all amounts owed to Sprint by making the 2nd payment of 270.5 on March 16, 2009. The 1st payment of 270.5 was made on February 27, 2009 this was for the settled amount of $541. There is no amount further owed.Sincerely,[redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s dispute. Orion Portfolio Services, LLC placed thisaccount in our office 05/27/2016, to collect a balance on their behalf.On 06/20/2016, Mr. [redacted] spoke with an agent in our office and advised that he disputed owing...

thebalance. The agent placed the account in a disputed status and collection activity was suspended.In response to this communication, Convergent Outsourcing has closed this account in our office andreturned it to our client We have not reported the above mention account to the credit bureaus. We do notown the account and therefore cannot guarantee resolution. We will forward a copy of this complaint andour response to our client. If Mr. [redacted] has any further Inquiries please have him contact Orion PortfolioServices, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Re: Case #[redacted],[redacted] Convergent Account# R-[redacted] Comcast Account# [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. Our client, Comcast placed the account in our office on 02/16/2016 to collect a balance of $193.62 on their behalf....

On 02/26/2016,Mrs.[redacted]'s husband contacted someone in our office and informed us at that time the account was believed to be fraudulent. The account was placed in a disputed status. Collection activity was suspended. On 02/29/2016 a fraud packet was mailed to the address on file. We are sorry to hear that Mrs. [redacted] may be a victim of fraud. In response to receiving this information, we have closed the account in our office and return it to our client Comcast. We do not own the account therefore, we cannot guarantee resolution. If Mrs.[redacted] fills out and returns the fraud packet, we will forward it to our client in an attempt aiding in resolution. We have not reported our information to the above referenced account to the credit bureaus. We will forward a copy of this complaint and response to our client. If Mrs. [redacted] has any further inquiries please have her contact Comcast directly, as we are no longer handling the account. Thank you for the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. However, I would like a stipulation added that this company will need to remove this from all of my credit reports within 30 days.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I'm not sure if you are acknowledging you use a call forwarder or not, but I do not feel like you are taking this very seriously. You are using a call forwarder, and that is why the phone numbers I see are not yours. If you know this, then why are you trying to call those numbers when you know they will not route back to you, and then putting it into your response ? That makes me feel like you think I am dumb. You are continuing to call me and if you do not clear this up I will report you to the FTC and your state attorney general, and then take legal action, and your comments in there responses will be shown to the judge. If I have to sue you to stop calling me I will ask for damages on every one of the phone calls I have received since February. Take this seriously, investigate why I am being called.
June 27 call occurred at 10:36 AM
June 29 call occurred at 10:17 AM
Both calls came through on my 866 number. Sincerely,[redacted]

Please view the attached PDF file.
August 16,2016Revdex.comP.0.Box 1000DuPont,WA 98327[redacted]To Whom t May Concern,Convergent Outsourcing has received [redacted] fraud...

dispute and request that we cease communication. We are sorry to hear that [redacted] may have been a victim of fraud.[redacted] placed this account in our office on 12/28/2011,to collect a balance of $1062.64 on their behalf. We have mailed three notices to [redacted] at the same address provided in this complaint. These notices induded [redacted] right to dispute the balance. To date this is the first communication we have received trom [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, Convergent Outsourcing has ceased communication as requested. Our trade line was requested to be removed from [redacted] credit bureau on 08/01/2015.We do not own the account and therefore cannot guarantee resolution.To ensure this matter is resolved please have [redacted] contact [redacted] directly.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]