Convergent Outsourcing Inc

I'll wait for the response. Them Galaxy Portfolio, LLC is the scammer. They must have got my SSN or other information to make this claim. Please help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: Complaint ID #: [redacted]
[redacted], [redacted]
To Whom It May Concern,
Convergent Outsourc[redacted], Inc. has received Ms. [redacted]'s dispute. With the information provided in thiscomplaint we were unable to locate an account for Ms. [redacted]
We are unable to find any matching records with the name of [redacted]...

[redacted]. In addition the address andtelephone number provided also did not locate any matching records in our system.
To address Ms. [redacted]'s concerns and locate an account in our office we need additional information. Ms.[redacted] makes reference to Convergent Outsourcing appearing on her credit report To further investigatethis matter, please provide one or more of the following; Convergent Outsourcing account number, theclient account number or the full social security number.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Complaint: [redacted]
I am rejecting this response because:
I'm not sure if you are acknowledging you use a call forwarder or not, but I do not feel like you are taking this very seriously. You are using a call forwarder, and that is why the phone numbers I see are not yours. If you know this, then why are you trying to call those numbers when you know they will not route back to you, and then putting it into your response ? That makes me feel like you think I am dumb. You are continuing to call me and if you do not clear this up I will report you to the FTC and your state attorney general, and then take legal action, and your comments in there responses will be shown to the judge. If I have to sue you to stop calling me I will ask for damages on every one of the phone calls I have received since February. Take this seriously, investigate why I am being called.
June 27 call occurred at 10:36 AM
June 29 call occurred at 10:17 AM
Both calls came through on my 866 number. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receipt. You are violation FCRA Section 609 as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validation. I specifically requested that you provide me with  a contract or documentation bearing my signature specifying the terms and conditions regarding this account. Your failure to do so is a violation. If I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditor. I will use this as proof as well as my other request to show your company is willfully being negligent. 
Sincerely,
[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Mr. [redacted]'s fraud dispute. T-Mobile placed this account in our office on 02/21/2016, to collect a balance of $1696.40 on their behalf.The only communication we have received on behalf of this account, prior to this communication from your office, was on...

01/13/2017. At that time we received notification of Mr. [redacted]'s fraud dispute from the credit bureaus. The account was placed into a dispute status, and collection activity was suspended.On 1/23/2017, we mailed Mr. [redacted] a fraud packet in an attempt to help him find a resolution. On 01/28/2017, we requested our information be removed from the credit bureaus.In response to receiving Mr. [redacted]'s communication through your office, we have closed the account in our office, and returned it to our client, T-Mobile. We do not own the account and therefore cannot guarantee resolution. If Mr. [redacted] has any further inquiries, please have him contact T-Mobile directly. We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Re: ID # [redacted],[redacted] To Whom This May Concern, Convergent Outsourcing, Inc. has investigated Mr.[redacted]'s latest interactions with our office. We have found that a consumer, by the name of [redacted], with the phone number [redacted] has placed Mr.[redacted]'s phone number ([redacted] on...

her line as the number to forward her calls to. As a courtesy, we have removed Ms. [redacted] phone number ending [redacted] from our system. Mr.[redacted] should no longer receive calls from our office. We appreciate the information that was provided to better assist us in investigating this matter. We do apologize about any inconvenience this may have caused you.

Re: ID#: [redacted] Convergent account#:T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint. T-Mobile placed this account in our office on 1/22/2015 to collect a balance of $691.31 on their behalf. To date...

there is no record of any payment being made to Convergent Outsourcing, Inc. formally known as ER Solutions for this account. The account number Mr. [redacted] has provided in his complaint does not match the Convergent Outsourcing account number or the T-Mobile account number provided. The information provided by T-Mobile shows this account was opened 08/14/2001 and was closed on 04/30/2010. T-Mobile reflects the last payment made for this account was for $50.00 on 01/11/2010. In response to this complaint, we have closed the account in our office and returned it to our client, T­ Mobile. We have requested our information be removed from the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Mr. [redacted] has documentation showing the account had been paid and or settled he may fax it to 206-322-4838, we would be happy to forward this information to T-Mobile, in an attempt to help Mr. [redacted] resolve this matter. We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] dispute. We received a similar dispute made by [redacted] to the Consumer Financial Protection bureau on 12/27/2016.[redacted] placed this account in our office on 10/30/2016, to collect a balance on their behalf. The...

information reported to the credit bureaus on behalf of this account, is believed to be reported with bothfair and accurate information.The validation notice mailed to [redacted] address on 11/21/2016 included her right to dispute the balance owed. The first communication we had received on behalf of this account was the complaint made to the [redacted].[redacted] has provided our office with an explanation of [redacted] account, as well as statement copies. This information has been attached for [redacted] reference.In response to the complaint [redacted] made to the Consumer Financial Protection Bureau,we closed the account in our office and returnedit to our client, [redacted]. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.[redacted]Collection Agency: Convergent Outsourcing Inc. Outstanding Balance: $577.12[redacted] records confirm that [redacted] activated service on December 6, 2011 and was subscribed to [redacted]'s Classic Family Unlimited Talk and Text rate plan for $99.98 per month for two lines of service plus applicable taxes per month.  Additionally, [redacted] was subscribed to [redacted]'s 5GB High Speed Data feature for $30.00 for each of the two mobile numbers per month plus applicable taxes. It is important to note that this mentioned rate plan was a promotional rate plan that required a two year contact.  As such, [redacted] contract was set to expire on December 6, 2013.[redacted] records indicate that [redacted] has had a rolling past due balance since the bill production date of July 21, 2012.On October 5, 2012 the mobile number ending in 8971 was canceled when it was ported to another carrier.  [redacted]'s billing cycle ran from the 21st of one month to the 20th of the following month.  Pursuant to [redacted] policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, [redacted] was billed through October 20, 2012. Additionally, as this was prior to the end of the contractual agreement, [redacted]'s account was assessed an early termination fee in the amount of $200.00 plus applicable taxes.   Please be advised that this left the mobile number ending in [redacted] active on the account.Pursuant to [redacted] Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellation.  [redacted]'s account was suspended for non-payment on October 3, 2012 and canceled on October 28, 2012. As this was prior to the contractual agreement, [redacted]'s account was assessed an additional early termination fee in the amount of $200.00 plus applicable taxes.[redacted] final billing statement was generated in the amount of $1,l54.26 for monthly service charges from June 21, 2012 through October 3, 2012, late fees, restore from suspension fees, a returned payment fee, and two early termination fees plus applicable taxes.As a result of continued non-payment, on December 24, 2012 the account was forwarded to a third-party collection agency, [redacted]c. A collection fee in the amount of $288.57 was assessed to the account bringing the balance to $1,449.55. On August 28, 2013 the account was transferred to [redacted]. On October 11, 2013 the account was transferred back to [redacted].Please be advised that on March 24, 2014 and April 21, 2014, payments totaling $577.14 were remitted to [redacted] account bringing the balance to $872.41. On November 18, 2014 the account was transferred to [redacted]. On October 26, 2015 the account was transferred to [redacted] and on November 1,2016 the account was transferred to Convergent Outsourcing Inc.Please note that the collection fee of $288.57 was removed from the account on December 28, 2016 bringing the balance to $577.12. It is [redacted]'s position that the balance is valid and owed.

Dear [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s dispute. Orion Portfolio Services, LLC placed thisaccount in our office 05/27/2016, to collect a balance on their behalf.On 06/20/2016, Mr. [redacted] spoke with an agent in our office and advised that he disputed owing...

thebalance. The agent placed the account in a disputed status and collection activity was suspended.In response to this communication, Convergent Outsourcing has closed this account in our office andreturned it to our client We have not reported the above mention account to the credit bureaus. We do notown the account and therefore cannot guarantee resolution. We will forward a copy of this complaint andour response to our client. If Mr. [redacted] has any further Inquiries please have him contact Orion PortfolioServices, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Ms. [redacted] dispute. T-Mobile placed this account inour office on 12/28/2015 to collect a balance of $186.90 on their behalf.
On 3/15/2016, we were advised the phone number of [redacted] was not a number to reach Ms.[redacted]. The phone number was...

marked bad. Our records reflect we have not attempted to callthat number again. Additionally, I have added the phone number of [redacted] to our "do not calllist".
On 04/13/2016, we received a dispute through the credit bureaus that did not include the details onwhy Ms. [redacted] was disputing the balance. On 04/14/2016, we mailed a letter requestingadditional information from Ms. [redacted], so we may assist her in addressing the dispute.
In response to this communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We have requested our information be removed from the credit bureaus. We willforward a copy of this communication and our response to our client. If Ms. [redacted] has any furtherinquiries, please have her contact T-Mobile directly as we are no longer handling the account.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Re: Case # [redacted], [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office on 12123/2014, to collect 106.90 on their behalf. Upon investigating your complaint, I concluded that the agent you spoke with...

on 02/17/2015 did not take the necessary steps to place your account in a dispute status. This was necessary to investigate your dispute with [redacted]. We apologize for any inconvenience this may have caused and the agent will be counselled. In response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information regarding the above mentioned account be removed from the credit reporting agencies. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to [redacted]. If you have any further inquiries please contact [redacted], as we are no longer handling the account. We appreciate the opportunity to respond.

Good morning,
I have read the letter sent to you from Convergent, and the letter doesn't state whether I am still liable or not for the amount they are trying to collect. The letter states they made an error and apologize for the error but not on whether I am still liable. On another note, when I contacted Convergent on Oct. 14, 2016, I had mentioned to their representative that I had called Convergent months ago regarding this same issue, and the representative stated that I never did and there was nothing on record of me calling. Now they state they do have a record of me calling on July 1st. I would like a more clear answer to what name and address they have removed from their data base and whether or not they are still pursuing a collection against me.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted,

To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalf. We are sorry to hear Ms. [redacted] has had difficulty reaching someone in our office. Convergent Outsourcing is a...

licensed collection agency that only collects on balances placed in our office by our clients. We do no attempt to scam consumers. Ms. [redacted] states she had not been notified of the balance. We mailed a validation notice with Ms. [redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/2015. Convergent Outsourcing did not receive a response from Ms. [redacted]. Upon investigation of this complaint. I found that we spoke with Ms. [redacted] on behalf of this account on 7/3/2015 at the same number provided in this complaint. Upon review of the phone call Ms. [redacted] did not indicate the account to be fraudulent or dispute owing the balance. In response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/2016. Our information was requested to be removed from the credit bureaus on 09/13/2015. If Ms. [redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the account. A fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.com. We appreciate the opportunity to respond.

Thank   you  for  the   additional   information  provided.  Convergent   Outsourcing   Inc.  has investigated Mr. [redacted]'s complaint. DirecTV placed this account in our office 04/13/15 to collect a balance on their behalf.We are  sorry to hear  Mr. Jackson  has  being victim of identity  theft.  The account  has  been closed from our office and returned to our client. We have requested our information be removed from Mr. [redacted]'s credit bureaus.  We do not own the account therefore we cannot  guarantee resolution.If there are any further inquiries, please have Mr.[redacted] contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this  account. Mr. [redacted] may file a fraud claim directly with DirecTV by visiting www.directv.com/not my account or calling 1·800·860·8542 Ext[redacted]We appreciate the opportunity to respond.

:                  [redacted]Case#:[redacted]Convergent account#:S- [redacted] account#:[redacted]Original Creditor: [redacted]To whom this may concern,Convergent...

Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 8/16/13,to collect on their behalf. Convergent Outsourcing, Inc. is a collections agency that only collects on accounts placed in our office by our clients. We do not attempt to scam consumers.In response to your complaint,  we have suspended collection activity. We will provide a copy of your complaint and our response to our client. We have not placed our information regarding the above account  on your credit  report. We suggest contacting  [redacted] to ensure this matter is resolved.We appreciate the opportunity to respond.