Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolvedRegards,
*** ***
%
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Profile refrigerator
I offered to set up another service call for him and agreed to follow up after the repair
As an additional good will
gesture, I agreed to provide him with a 12-month warranty on his refrigerator
He has accepted this as a fair and reasonable resolution to his complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Cafe Range
I agreed to either send a different authorized servicer as a second opinion or a prorated exchange to be processed directly through
GE
He said he was going to look at a few models online and discuss it further with his wife.
He would like for me to call him on Monday of next week, when I return from vacation
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%%
Thank you for the opportunity to review this consumer's situation
I have been in communication with Mrs*** regarding her refrigerator.
She has informed me that the issue was recently taken care of but afraid of when the next failure may be
I have agreed to send her a different
handle for both the fresh food doors and the freezer door. Since they do have a slightly different design, I will be forwarding her a picture of them today to see if she approves.
I will wait for her response and will handle her case in hopes for a reasonable resolution
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
I just left this consumer another voice mail. We are here Monday-Friday to Eastern. I am calling the number she listed as her daytime phone. If she has another number for me to reach her I will be glad to call that number as well. thanks
Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the problems she had with her GE Cafe' Dishwasher as well as GE service
Although the appliance is beyond the one-year warranty, we agreed to exchange it at a prorated amount
The exchange has been processed and should be delivered to Ms*** in approximately 3-business days
She was satisfied with this resolution
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
Service people were here yesterday and, once again, tried to repair the wall oven Two highly qualified courteous technicians were hereThey had to remove the oven from the wall and make replacements in the back of the unit The ovens are still not holding the correct temperaturesLet me say, once again, this is a brand new oven which was defective from the startWhy then, according to GE Is it only covered for repairs and not replacement? I still have a double wall oven that does not workSo, absolutely, I am not satisfiedI use my oven a lot and need one that works properlyPlease help!
*** ***
&nb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am saddened that GE is not standing behind its once known brand of highest quality products.
No one should be buying a refrigerator that will only last years According to my online estimate, I would need at least $in parts alone, with no guarantee that unit will function properly after said parts are installed
At this point, I do not believe that I should spend a single cent on a product that should last way more than years
The unit is defective and GE should handle it properly, and not send me a on wild goose chase in finding parts, installing parts and paying for it all out of my pocket
GE should stand by its name and cover repairs associated with its defective materials and poor workmanship in full
Thank you,
***
Thank-you for the opportunity to review this consumer’s situation
GE has agreed to cover the cost for a local authorized independent service company to inspect and repair the range in question
Please contact me if there are any other questions or if I may be of
further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE refrigerator
I have agreed to honor the original price of $for repair. He has accepted this offer and has a service call
currently secheduled for 5/
Please let me know if you have any further questions or concerns
Sincerely,
*** ***Program Manager
Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue/concern with her GE ZonelinesGE has advised her that all three of the units are out of warrantyGE has also advised her that the units are part of a recall that was announced in
GE has explained to her that per the recall guidelines the Consumer Product Safety Commission has approved a repairGE has offered to schedule service to complete the recall repairHowever, Ms*** refuses the repairGE has advised her to discontinue using the units until the repair has been completedShould she wish to schedule service on the units she is welcome to call the recall hotline at *** and they would be happy to schedule the service call to complete the repair
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
2/16/Thank you for the opportunity to review this consumer's case. We are very sorry for the issues presented and please note that the new refrigerator was due to be delivered this past Friday the 13th. We have left a follvoice mail for Ms*** to determine if everything
is now to her satisfaction
Regards,
*** *** ***
Our consumer relations department has offered a prorated exchange for this consumer and is waiting for a decision. I called on 1/and left a voice mail but to date have no heard back
Thank you for the opportunity to review the concern of Mr*** ***. Please be advised that I have contacted Mr*** to discuss the issues he has had thus far with the unit. He advised that the unit is now repaired, and we agreed that he would call me, should this unit fail
again, and we will address it at that time. We are very sorry that this has been his experience with the unit
Regards,
*** *** ***
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of reimbursing $regarding this matter Please contact me if there are any other questions or if I may be of further assistance.%
Thank-you for the opportunity to review this consumer’s situation
There has been an agreement reached to provide a replacement dishwasher on a prorated basis
Please contact me if there are any other questions or if I may be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolvedRegards,
*** ***
%
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Profile refrigerator
I offered to set up another service call for him and agreed to follow up after the repair
As an additional good will
gesture, I agreed to provide him with a 12-month warranty on his refrigerator
He has accepted this as a fair and reasonable resolution to his complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Cafe Range
I agreed to either send a different authorized servicer as a second opinion or a prorated exchange to be processed directly through
GE
He said he was going to look at a few models online and discuss it further with his wife.
He would like for me to call him on Monday of next week, when I return from vacation
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%%
We have agreed to exchange this refrigerator
Thank you for the opportunity to review this consumer's situation
I have been in communication with Mrs*** regarding her refrigerator.
She has informed me that the issue was recently taken care of but afraid of when the next failure may be
I have agreed to send her a different
handle for both the fresh food doors and the freezer door. Since they do have a slightly different design, I will be forwarding her a picture of them today to see if she approves.
I will wait for her response and will handle her case in hopes for a reasonable resolution
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
I just left this consumer another voice mail. We are here Monday-Friday to Eastern. I am calling the number she listed as her daytime phone. If she has another number for me to reach her I will be glad to call that number as well. thanks
Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the problems she had with her GE Cafe' Dishwasher as well as GE service
Although the appliance is beyond the one-year warranty, we agreed to exchange it at a prorated amount
The exchange has been processed and should be delivered to Ms*** in approximately 3-business days
She was satisfied with this resolution
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
Service people were here yesterday and, once again, tried to repair the wall oven Two highly qualified courteous technicians were hereThey had to remove the oven from the wall and make replacements in the back of the unit The ovens are still not holding the correct temperaturesLet me say, once again, this is a brand new oven which was defective from the startWhy then, according to GE Is it only covered for repairs and not replacement? I still have a double wall oven that does not workSo, absolutely, I am not satisfiedI use my oven a lot and need one that works properlyPlease help!
*** ***
&nb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am saddened that GE is not standing behind its once known brand of highest quality products.
No one should be buying a refrigerator that will only last years According to my online estimate, I would need at least $in parts alone, with no guarantee that unit will function properly after said parts are installed
At this point, I do not believe that I should spend a single cent on a product that should last way more than years
The unit is defective and GE should handle it properly, and not send me a on wild goose chase in finding parts, installing parts and paying for it all out of my pocket
GE should stand by its name and cover repairs associated with its defective materials and poor workmanship in full
Thank you,
***
Thank-you for the opportunity to review this consumer’s situation
GE has agreed to cover the cost for a local authorized independent service company to inspect and repair the range in question
Please contact me if there are any other questions or if I may be of
further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE refrigerator
I have agreed to honor the original price of $for repair. He has accepted this offer and has a service call
currently secheduled for 5/
Please let me know if you have any further questions or concerns
Sincerely,
*** ***Program Manager
Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue/concern with her GE ZonelinesGE has advised her that all three of the units are out of warrantyGE has also advised her that the units are part of a recall that was announced in
GE has explained to her that per the recall guidelines the Consumer Product Safety Commission has approved a repairGE has offered to schedule service to complete the recall repairHowever, Ms*** refuses the repairGE has advised her to discontinue using the units until the repair has been completedShould she wish to schedule service on the units she is welcome to call the recall hotline at *** and they would be happy to schedule the service call to complete the repair
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
2/16/Thank you for the opportunity to review this consumer's case. We are very sorry for the issues presented and please note that the new refrigerator was due to be delivered this past Friday the 13th. We have left a follvoice mail for Ms*** to determine if everything
is now to her satisfaction
Regards,
*** *** ***
4/29/
Thank you for the opportunity to review this consumer's case
GE is replacing the dishwasher for *** ***
Regards,
*** *** ***
Our consumer relations department has offered a prorated exchange for this consumer and is waiting for a decision. I called on 1/and left a voice mail but to date have no heard back
I just spoke to the consumer this morning. We completed warranty service on Friday 1/and the refrigerator has been repaired
Thank you for the opportunity to review the concern of Mr*** ***. Please be advised that I have contacted Mr*** to discuss the issues he has had thus far with the unit. He advised that the unit is now repaired, and we agreed that he would call me, should this unit fail
again, and we will address it at that time. We are very sorry that this has been his experience with the unit
Regards,
*** *** ***
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of reimbursing $regarding this matter Please contact me if there are any other questions or if I may be of further assistance.%
Thank-you for the opportunity to review this consumer’s situation
There has been an agreement reached to provide a replacement dishwasher on a prorated basis
Please contact me if there are any other questions or if I may be of further assistance
We have completed in-warranty service on this consumer’s dishwasher.