Cook's Glass & Mirror Company Inc.

***Thank you for the opportunity to review this consumer's concern
Please be advised that we are ordering a new unit for the consumer which will be delivered and installed and the old unit hauled away
Thank you,
*** *** *** %

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** ***, Ms***’s daughter, regarding the issue with her GE rangeGE has advised her that engineers have reviewed the photos that she submitted and it appears that the issues with the range top are
cosmetic and do not affect the functioning of the unit therefore is not covered under warrantyAs a gesture of goodwill GE has offered to sell her the replacement top at a discount and waive the trip/diagnosis charge as well as labor to have it installedShe has declined the offer at this timeShould she wish to accept it she is welcome to give me a return call at ***I will leave the offer open until January 23, ***
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
***
Pulled from Use and Car Manual - warranty page
What GE will not cover:Y Damage to the glass cooktop caused by use ofcleaners other than the recommended cleaningcreams and pads.Y Damage to the glass cooktop caused by hardenedspills of sugary materials or melted plastic thatare not cleaned according to the directions in theOwner's Manual.Y Damage caused after delivery.Y Product not accessible to provide required service %

Sent: Thursday, January 08, 11:AM
I spoke with Mr *** today and he did receive a replacement shipment from us on 12/but states they are not the correct lamp. I am sending him an additional case (3) of an item that I show is a direct replacement and asked that he call me upon
receipt to confirm the lamp is comparable to the ones he had issues withI have his email address and advised that I will be sending him the tracking info on the new shipment and provide him with my direct contact info so we can work together to resolve*** ***
Customer Service Manager
Automotive, Consumer, Export, Lighting Tech & VMI
%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***There isn't anything really to accept but in addition to GE's response I would like to add that when they left the messages we were at work and are in a different time zoneWhen I called back I had to leave a message as wellAlso I would like to add that yes a different part was replaced but I feel GE should have address the issue when it happened the second time, not the fourth, maybe that was the part that should have been replaced not all the othersI made several complaints to the GE consumer relations department regarding the repetative issuesWe have also lost time off work and several hundred dollars in food, because every time we've had this issue we have had to throw away "ALL" the items in our refrigeratorGE has a food loss department but never told us about it until this last repairWhen I called the food loss department they said that they would only cover years and our refrigerator is now years old, but the first incident was well within the yearsI did eventually speak to GE and I voiced my complaints (again) and she said she would note them downHopefully this repair will be the end of the issuesRegards,
*** ***
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business
to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
 %

*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** *** *** *** ***
To Whom It May Concern,
I did submit a response to Revdex.com within the allotted time on 12/28/** regarding acceptance of resolve to my complaint which you evidently did not receiveIt did confirm that it was sent throught the system
Sincerely,
*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue with trying to get service on her GE refrigeratorGE has advised her that at this time she is scheduled with GE Factory Service for Monday, February 23, between
8-12noon
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

***Thank you for the opportunity to review this consumer's case. Please be advised that we have spoken with Ms*** to learn that her dishwasher is operating just fine at this time. Since our products are quality tested in the factory, there is a
possibility that software updates or similar work may take place. Additionally, each unit comes with a manufacturer's warranty which protects the buyer during the designated period. Ms*** was invited to call us should she have any further questions or functional issues with the product
Regards,
*** ***
%3%

Now *** *** has completed a service call for this consumer in addition to the calls by GE service

I spoke to the consumer again. All of the other issues have been resolved and a 2nd rebate check is coming to her. She wants to be compensated for the time she took to make phone calls etc I apologized about the issues and explained that we do not compensate people for the time it may take to deal with issues that may occur with items they have purchased I did offer her $as goodwill to go out to dinner and put this behind her. She rejected my offer

We are scheduled to complete repair later this month. Have been waiting on a part. Consumer is aware

Revdex.com requested name of Warranty Company. No information supplied

Thank you for the opportunity to review this consumer's case. GE is reimbursing the entire amount paid for the 11/12/service call. Total reimbursement is $381.16.
Thank you,
*** *** *** %

Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE dishwasher.
He said that a GE tech came out on 2/and fixed the dishwasher with no problem.
He is still looking for a refund of
$for being told he needed a plumber which he felt was unnecessary.
Please let me know if you have any further questions or concerns
Sincerely,
*** ***Program Manager %

Thank you for the opportunity to review this consumer's case. Please be advised that this refrigerator was fixed on 1/ 3/ and this was confirmed by Mr***
This office just received the Revdex.com referral yesterday, 1/14/
Please advise if you have further questions
Regards,
*** *** ***

Thank-you for the opportunity to review this consumer’s situation
The removal from the home and scrapping of the old unit is required when GE agrees to replace a non-repairable product on a prorated basis
Please contact me if there are any other questions or if I may be of
further assistance

Thank you for the opportunity to look into this consumer's situation
I spoke with Mr*** a few weeks ago about getting a second technicians opinion. We set it up for 2/10/14. Since then, I see that the consumer has rescheduled the call for 2/16, 2/18, 2/20, 2/23, 2/26, 3/and
now 3/4.
I tried reaching out to Mr*** but the mailbox is full and I couldn't leave a message. If the call gets rescheduled again from the 3/date, I will cancel the appointment and wait for his call back to discuss this further
Please don't hesitate to contact me with any questions or concerns. I can be reached at *** *** *** anytime between 8am - 2pm EST
Sincerely,
*** ***Program Manager

I called GE Care 1st but GE Care told me that their technicians are not available to come until days later and it will take another 3-days to order the parts, which means at least - 15day no oven for us, and that is a big issue for my familySo, I had to hire a local appliance repairman
who came right away to fix the oven. I have no idea if he is authorised by GE but he told me that he repairs GE's products all the time in his profession

We have credited the consumers account the requested amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I am not always at home, and cannot not answer all of my calls, if I am not homePlease, have the GE Rep respond to my email, if there is not an answer at my home telephoneMy email is *** Thank You,
*** ***