Cook's Glass & Mirror Company Inc.

Thank-you for the opportunity to review this consumer’s situation
GE Consumer Relations declined to replace the unit in question on a no charge basis. Ms*** has informed GE that the washing machine in question has now been replaced
Please contact me if there are
any other questions or if I may be of further assistance

4/23/
Thank you for the opportunity to review this consumer's case. I have reached out to the consumer to discuss the concern
Please be advised that our technical staff was contacted on three occasions by the technician in the home on each of the three days of service. The
technicians found no rust in the machine and therefore did not make a correlation between the dishwasher and the rust on the utensils. The tub is not a replaceable part. We respectfully denied the request for a replacement dishwasher as we believe this situation is not caused by the dishwasher
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
as stated I have already taken days off work 1st time the service contractor that GE sent *** Heating and Cooling from *** *** *** did not have the proper tooling (Saddle Valve to install to check freon pressure) to diagnoise the issue of why the hot water heater would not work in heat pump mode,2nd day *** diagnoised the issue but did not fix it because GE did not want to pay them enough and told me they would fix it if I would pay them what GE would notGE has contacted me and I have asked them to E-Mail me how they intend to repair the leak I want it fixed properly, not just a cheap quick fix,and that the repair is a warranty repair, which the unit was installed 10/21/that *** and GE negotiated their payment so I am not taking off another day off work for no reason

Thank you for the opportunity to review this consumer’s situation
Please be advised that I spoke with Mr*** yesterday regarding his concerns with his GE refrigeratorGE has advised him that his refrigerator is over three years old and out of warrantyAs a gesture of goodwill GE has
offered him a couple of options in assisting him in repairing the unitAt this time Mr*** has not accepted either offerThese offers will be open until December 3,
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have called back twice and left messages with my work phone number and have yet to hear backRegards,
*** *** ***
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Thank-you for the opportunity to review this consumer’s situation
GE is in the process of reimbursing the $**in question Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation
GE had made arrangements to reverse the invoice in question
Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the trouble she's had with her GE refrigerator as well as GE service
I explained that this was not the experience and offered the number to an insurance company for a
food loss claim
I told her to call me directly if she had any further concerns with this unit. I can be reached at *** *** *** anytime between 8am - 1pm ESTSincerely,
*** ***Program Manager

I received the most recent message from Mrs***.
My offer that I posted in my last response remains the same. The offer will remain open through the end of the business day on 5/22/15. If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed
Thank you,
*** ***Program Manager

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Thank you for the opportunity to re-review this consumer's situation
I spoke with Ms*** on March 23, 20** to follow up after the GE service repairShe has advised GE that she wants to try the oven for a week to see if the issue is corrected completely or notGE has discussed further options with her if the wall oven is still not working properlyAs of today we have not heard back from Ms***Please feel free to contact me if there are any other questions or if I may be of further assistanceSincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
*** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** *** *** *** *** ***
Yes Issue was solved and they did a great job! I will recommend GE to everyoneThanks
&nbs

Thank-you for the opportunity to review this consumer’s situation
GE is scheduled to complete a repair to the unit in question this morning, 4/21/
Please contact me if there are any other questions or if I may be of further assistance

The consumer has not responded to my voice mail. Service was completed on 4/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am asking GE for help/advise on this situation, not future repairs. *** *** was very rude and would not even listen to my concern. I asked for someone else, he refused saying he is the only one. I made a comment on *** and was promised another person would contact me and I am still waiting. Please do not have Mr *** contact me; he is useless and does not have any customer service skills

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with cleaning her new double oven
She has informed me that she has found the correct solution to her complaint online and said we could consider her case
closed
Please contact me if you have any further questions or concners
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Thank youI received the check for $**Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI talked with *** over the phoneShe said that she is not a technician, so she could not give me any scientific reason why the microwave caught in fireHer response through Revdex.com did not give me any information how/where to find the Use and Care Book she referred toRegards,
** ***
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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We are in the process of completing service for this consumer