Cook's Glass & Mirror Company Inc.

1/13/Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with Mr*** to discuss the concern
We have agreed to refund the purchase price of the dishwasher, pending we receive a copy of the sales receipt and actual model and
serial number sticker / tag into this office
Regards,
*** *** ***

We are sending service back out to see if we can find any issue with these units

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
*** was greatHowever, I was given no time frame for the unit to fail againSo, does this mean if the unit fails in the next year I will be refunded my full purchase price? OR does it mean more service calls? I was not given any type of extended warranty by the companyOnly to call if the issue happens againMy current warranty falls off this month %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has spoken with Mr*** regarding the issue with his GE washerGE has advised him that the unit is over a year old and out of warrantyA GE Factory Service technician has been out to diagnosis the
washer and it has been determined that the issue was of no fault of the washer itself but instead was due to the location of the washer within Mr***’ homeAs a gesture of goodwill GE has offered him a discount into a comparable model in which Mr*** has accepted and the replacement washer has been processed
Please contact me if there are any other questions or if I may be of further assistance.%

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE dryer
I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's
warranty
She has accepted this as a fair resolution to her complaint
Please contact me if you have any further questions or concerns. I can be reached directly at*** *** *** anytime between 8am - 2pm EST
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business continues to deny that the problem existsThe business also has not addressed the fact that immediately after the first attempted repair, the problem became almost twice as bad
Furthermore, the 3rd party technicians GE has hired under warranty *** *** ***) agree with my assessment that the fridge is functioning poorly and recommend temperature fluctuations within the degree rangeThe A&E technicians also inspected the fridge (which is something the GE technician never did in the scheduled appointments), and identified a potential problem with another part that the GE technician never considered
The repairs have been scheduled for Apr My understanding is that GE will foot the bill for the repairs, as per the warrantyBased on recommendations from A&E, there may be additional follactions
It looks like whoever at GE closed the complaint is unaware of the previously scheduled work with *** (even though it's clearly mentioned both in the complaint and in the customer service ticket I had open with GE)This work is in progress and may or may not lead to a resolutionHowever, the issue is definitely not yet resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation
GE is in the process of having the dishwasher in question picked up and the purchase price reimbursed
Please contact me if there are any other questions or if I may be of further assistance

The consumer has replaced his filter with a new one and it is currently working. If it fails early again he will call me and we will send service out

2/6/Thank you for the opportunity to review this consumer's case. Please be advised that GE is replacing the refrigerator with a like model. Since this unit is just shortly outside of the warranty period, we are only charging the delivery, installation, and
haul-away charges ($110.00). Please let us know if you have any additional questions
Regards,
*** *** ***

Thank you for the opportunity to review this consumer's situation
I have left Mrs*** a voicemail on both phone numbers listed in the complaint and currently waiting for her call back
Please contact me if you have
any questions or concerns
Sincerely,
Kelly JohnsonProgram Manager

The servicer (Non-GE) is working out reimbursement for the parts that were miss- diagnosed.
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We have spoken to this consumer and explained we would not agree to exchange this unit. Our service has completed multilple service calls on this unit and found nothing wrong with it. It is working as designed

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE refrigerator
Although the unit is outside of the warranty period, we agreed to exchange it for a different model number per her approval
We
have also agreed to give her a check in the amount of $for her most recent food loss.
She has accepted this as a fair resolution to her complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This is not the answer to my concern. Their service person agreed there is an issue with this machine. Service person had no say in GE's response to him. Service rep did not charge me for visit when he said he would if it was not an GE issue. That proves it is a GE issue. I wanted help with this draining issue, how to avoid my floor flooding out, how often to drain, etc....GE would not help me and their executive rep hung up on me. I still have no answer from them. They refuse to discuss this. They told me to contact their president

Thank you for the opportunity to review this consumer’s situationI spoke with Mr*** regarding the issue with his GE microwaveGE has advised him that the unit is over seven years old and out of warrantyAs a gesture of goodwill GE has offered to discount the part for him and he said he would
install it himselfMr*** has not accepted the offer at this timeGE has advised him that the offer would be open until February 18, and should he wish to accept he is welcome to give me a return call to process
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***%

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On 4/the technician said there was no problem at the momentBut the problem keeps happening and is not cooling correctlyAnd I want a new fridgeI can't keep having this problem all the time of not cooling rightHe also said that this is common in this fridge that everyone is having issuesAnd I want a new fridge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[The stove that was offered was more than any other store. The way they talked to me was extremely nastyI am owed something for breaking their oven and it was there people they sent out.]
Regards,
*** ***
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