Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear belowNo voicemail receivedI can be reached after pm during the week or on weekendsRegards,
*** *** ***
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Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issues with her GE dishwasherGE has advised her that we will be replacing the dishwasher at no charge due to excessive serviceThe replacement order has been processed
Please
contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have been a loyal GE customer for the last yearsI have purchased all my refrigerators and freezers from GEIf GE does not reverse what I feel is a misinterpretation of it's disclaimer it will mean the refrigerator which I bought, trusting GE, will have cost me over $a year to ownI feel they have betrayed my trust for the following reasons:
The disclaimers in the GE warranty, basically states that warranty work will be provided through the GE service center when I request it, I did not request warranty work for this emergency rechargeNo where in the warranty does it say that if I request non warranty work, the warranty is voidA reasonable person would not read that into the warranty
The servicer who charged my unit is authorized to service most high end appliances, *** *** *** *** ***GE's arbitrary decision that he is not qualified will cost me $I deserve an explanation as to why a mere recharge, by a qualified technician, authorized by most of the other high end manufactures would damage a GE refrigeratorIn the future, I would prefer to deal with GE in writing through the Revdex.com in this matter
Regards,
*** ***
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear belowGE did call me and promised to schedule the technician this weekThey said that would be calling me back Monday or Tuesday, and nothing yetTotal days with no solution for a product that is total two months oldAwful customer serviceLessons learned to never buy this brand againRegards,
***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowLost Customer,
*** ***
GE knows full well that this part is and has been recalled, my appliance as shown on the "control board", was installed and tested in March of 2006, which falls into the recall per GE. Even though my appliance was completely put together later in the year, I think GE said it was Oct of 2006, it should stand to reason that the "control board" installed in March of 2006, should suffice to be included in the recall that GE is fully aware ofIt is a total shame that GE would treat their customers like thisGE you know well and good that this part is defective, (it is caused by cheap Chinese made capacitors used on the "control board".) Ge should stand behind their products especially if there is a known recall.
GE, feels that their products are cheap and will not last for over a few yearsThat in of itself should make consumers aware that GE doesn't expect their over priced, cheap, not reliable, will not last very long lasting appliances, to take your hard earned money and leave the consumer out in the cold.
I will not spend one penny towards any part that I know has been recalled
GE YOU HAVE LOST A CUSTOMER FOR LIFE!
Maybe it won't bother GE much for loosing my business, but I will tell everybody I can over the internet how lousy and cheap GE really isLets see how well my comments are over at AMAZON, where I bought a new "control board", for less than your dollar plus shipping, deal&n

Thank you for the opportunity to review this consumer's situation
I spoke with Mr.*** yesterday and apologized for the trouble he's had with his garbage disposal
Although we couldn't confirm the model and serial number at the time, he did agree that it was purchased in 2009.
I
explained our warranty on these types of appliances and informed him that it was well beyond the one-year manufacturer's warranty. I am not able to assist with his request for a refund
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager

2/6/**
Thank you for the opportunity to review this consumer's case. Please be advised that GE is providing a new unit at no cost to this consumer.
The customer will be responsible for installation of the new unitRegards,
*** *** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding her concerns with her GE dishwasherGE has advised her that the warranty is for functional repairs and her current unit is a brand new unit that has never been servicedGE has offered to schedule
service for a technician to inspect the unit but Ms*** has declinedIf she wishes to schedule service she is welcome to give me a call at ***-*** *** and I would be happy to assist her with scheduling a service appointment
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE cooktop.
Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come
with a brand new one-year warranty from the date it's installed
I have left Mrs*** a voicemail message with this resolution. The new order number is *** and should be delivered in approximately 3-business days
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and agree with the documented statements After filling my original complaint, I was able to find a solution to my problem online I did not end up needing additional assistance from G.EAppliances I consider this issue resolved Thank you for your supportRegards,
*** ***

Thank you for the opportunity to review this consumer's situation
I have tried reaching out to the *** on 4/29, 5/and 5/12. I have left voicemails each time. I have not heard anything back
I believe the offer to mail her one Agitator Assembly is fair. She can
call me back directly to schedule a repairman to install it at no charge to her as long as it's within the one-year warranty
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

I have reviewed the most recent e-mail (below) from Mr***.
He mentioned he already bought the part through Amazon.
I am sorry he is still dissatisfied with our offer of resolution
I will be closing this case as of today, 3/31/
Sincerely,
*** ***Program Manager
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To date, the consumer has not responded to my voice mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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Good Morning and thank you for contacting me. I was not dealing with a warranty company but rather directly with GE. I called them at ###-###-#### (800GECARES) to set up the service visit. I purchased the refrigerator in March 26,2010 (it was not delivered until May) and I
was told that I would be charged $just for the technician to come to my home. Their warranty states that certain parts are warrantied for five years from date of purchase. The sexually inappropriate technician never bothered to look at anything so it is possible that whatever is broken could fall under their warranty I don't know if this answers your question properly. Please let me know. Also, I have all email correspondence that occurred between myself and the customer advocate, *** **. Please let me know if there is any other information that I can provide to you.Many Thanks,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your assistance!
Regards,
*** ***
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***Thank you for the opportunity to review this consumer's case. We are certainly sorry for the issues thus far. Please be advised that the service technician visited the home today and replaced a gasket. MsLederer will run a few cycles within the next
seven days and then let me know if there is further leaking
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issues with her GE wall-ovenGE has advised her that the warranty is a repair warranty and GE would proceed with a service repairGE Factory Service was out on March 18, 20** and installed
parts to repair the unit
Please contact me if there are any other questions or if I may be of further assistanceSincerely,
*** ***

Thank-you for the opportunity to review this consumer’s situation
An in-warranty service call was run on 11/resulting in a substantial reduction in the sound in question
Please contact me if there are any other questions or if I may be of further assistance

I accept the responseThe dishwasher has now been replaced and appears to be functioning correctly