Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer's situation
I tried reaching out to Mror Mrs*** to discuss the concerns with the range, but I had to leave a voicemail
I do know that this same concern was bought up by the ***'s approximately months ago.
I am not sure why the issue wasn't addressed further at that time
I will wait for a reply from the ***'s so I can better understand the delay in getting this situation rectified
Sincerely,
*** ***Program Manager%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear belowI've made it clear that these units have issues, so the proper response from GE should be they are sending service back out to see if they can finally resolve the issues vice find any issues
Regards,
*** ***
 %

***Thank you for the opportunity to review this consumer's case. Please be advised that a replacement GE refrigerator has been ordered (via ***) and at no charge to Mr***
This process takes longer as it is being shipped from the
mainland. Mr*** will be notified by *** when it arrives and is ready for delivery and installation. The old refrigerator will be required to be hauled away from the home as well
Please advise if there are further questions
Regards,
*** *** *** %%

4/1/Thank you for the opportunity to review this consumer's case. Please be advised that we have offered to replace this refrigerator, and Mr*** is reviewing the model offered at this time
He will let this office know of his acceptance at his earliest opportunity. We
are very sorry for the issues thus far with their refrigerator
Regards,
*** *** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Mr*** regarding the issues with his GE microwaveGE has advised him that the unit over nine years old and out of warrantyGE has advised him that any warranty work is only provided by GE Factory Service or
authorized service companies
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

The consumer's refrigerator has been repaired under warranty

Thank-you for the opportunity to review this consumer’s situation
GE is scheduled to service the unit in question on 3/10/
Please contact me if there are any other questions or if I may be of further assistance

Hello,
I do accept the reply from GE regarding this situationHowever it would have been nice if the company would have attempted something beyond just saying "sorry"
So I will humbly bow out, and accept thing as they areBut this will impact my future choices on brand I will purchase in the futureAnd that I will advise my friends to stay away fromSometimes it is not about warranty or even the productI have purchased many other GE product (as well as black and decker, etc) and I will not touch any GE products from this day forward since clearly the company makes no efforts to try to work with a someone who had been a loyal customer
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation
I spoke with Mr*** on 4/and apologized for the trouble he's had with his GE dishwashers
We had arranged for a service call on 4/but Mr*** was not home at the time of the service call. He has been
rescheduled for service on 5/from 1-m - 5pm.
I will follow up with him after the repair
Please contact me if you have any further questions or concerns
*** ***Program Manager

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue with her GE refrigeratorPlease be advised that the unit is over six years old and out of warrantyGE has advised Ms*** that the warranty for an out of warranty repair is days
for home/trip diagnosis and labor and five years on parts that she paid forGE has agreed as a one-time gesture of goodwill to waive the home/trip diagnosis fee since it has been just four months since the repairMs*** accepted the offer and service is scheduled for today March 31, ***
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs*** and apologized for the trouble she's had with her appliances
The current issue (refrigerator) is being serviced on Saturday by *** Appliance. *** confirmed that parts are being
delivered to them tomorrow and they will go out on the date Mrs*** has requested, Saturday 11/
As a good will gesture, I offered $compensation toward a small dorm fridge to get her through the holiday weekend. She said she would discuss it further with her husband and get back to meI mentioned that I will be out of the office until Tuesday of next week and will follow up with her at that time
Please contact me at *** *** *** if you have any further questions or concerns
Sincerely,
*** ***Program Manager%

Thank you for the opportunity to review this consumer’s situationI spoke with Mr*** regarding the issue/concern with his GE wall-ovenGE has advised him that the unit is over one-year old and out of warrantyHowever, as a gesture of goodwill GE has agreed to repair the unit at no charge
Mr*** is scheduled with GE Factory Service for Tuesday, March 10, between 1-5:00pm
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Based on the problem that I am having with the defective agitators, simply providing one agitator when they last less than six months and the washer is only a year old, I reject the offer as unsatisfactory My offer remains to provide two agitators

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor *** Heating and Cooling ,*** *** *** since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electricthank you** ***
Regards,
*** ***

3/24/Thank you for the opportunity to review this consumer's case. Please be advised that our records indicate that the service call was completed by* * * Factory Service. We have left a voice mail for Mr*** in follow up as well as an email follow up to ensure of his
satisfaction
Thank you,
*** *** ***

*** *** *** *** *** *** *** ***
*** ** *** *** *** *** * *** *** *** *** *** *** *** ***
Hi, The issue was not resolvedI was not notified that GE had taken action on this complaint, and as such, I was not aware that you were awaiting my responsePlease reopen the complaintGE continues to deny that the problem exists, despite the evidence that I have provided.-- *** *** ** *** *** *** *** *** *** *** ** ***

***
Thank you for the opportunity to review this concern. We are sorry for any issue with this refrigerator. We certainly appreciate the point of view of Mr***, however, we are not in agreement with further concessions in this matter. We will document
his concerns here and we hope there are no future issues with this refrigerator. The suggestion about additional information in the user manual will be shared with our Product management team
Regards,
*** *** ***

Thank you for the opportunity to review this consumer’s situationGE has advised Mr*** that the set screws do work loose over time and that the faucet just needs to be tightened downAs a gesture of goodwill GE agreed to send Mr*** a new faucet and he is going to put it on himself and
understands that after the one year the unit is no longer under warranty and this faucet is a one-time courtesy
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Our rebate center is sending a check for the remaining amount due to the consumer

I've reached the consumer at the new phone number. Her washer has been repaired under warrnaty