Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear belowGE's response to Revdex.com claim: "We have agreed to exchange this consumer's refrigerator"
I did not file a complaint to get a replacement refrigerator since GE is obligated to replace the defective unit which was sold to me for approximately $2100.
If GE read the complaint, they would understand the complaint was regarding their lack of customer attention, unnecessary delays, and unacceptable service provided. Why did it take GE nearly weeks from the day the defective unit was reported to the day replacement was delivered? Why did GE's advocate offer me a "comparable" refrigerator that would not fit in my home? Why did GE's advocate advise me that my unit was out of stock when another advocate advised me there were in stock (which caused yet another 5-business day delay in providing my family with a refrigerator). Why did I have to beg GE advocates for what I paid for? Why does GE think it's ok to have a valued consumer live without a properly working refrigerator for days? Also, why haven't I received a call from GE Appliances advocate following up on whether or not I received the new unit (as promised to me by GE advocate) and if I it arrived undamaged (which it arrived finally; and there is damage).
I filed this complaint in hopes that GE would audit and investigate how their advocate program works or in this case did not work. As per my original complaint, I am expecting GE to apologize for the poor service provided, as well as an apology for how they handled this situation. Now, I expect an apology for their lame and embarrassing response to this complaint.
It is obvious, based on GE's response to this complaint, GE does not take it's consumers complaints seriously and it further validates my initial complaint regarding poor attention and customer serviceThank you for helping resolve this issueRegards,
*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the service repair on her GE rangeGE has advised her that the unit is over two years old and out of warrantyGE has also advised her that she used a non-authorized servicer for the repairHowever, as a one-time gesture of goodwill GE agreed to reimburse her for half of the service repair for a total of $
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

4/8/Thank you for the opportunity to review this consumer's complaint
Please be advised that we have offered to refund the purchase price, provided he send us the model and serial tag from the unit as well as a portion of the power cord
We await receipt of these items, and once
they arrive, we will process the check
Thank you,
*** *** ***

Thank you for the opportunity to review this consumer’s situation
I spoke with Mr*** briefly on November 17, At that time he advised me that he was in a business meeting and asked to call me back at a later timeAs of today I have not heard from Mr*** however, I am happy
to discuss his concerns in regards to his GE dishwasher at his convenienceHe is welcome to give me a return call at ###-###-#### (8-5:EST)
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

***GE has offered to replace this washer
Thank you,
*** *** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issues with her GE w***erGE has advised her that her warranty is a repair warranty and we would need to proceed with service and send a technician out to look at the w***er Ms*** is
stating that she is not able to take off of work for a technician and therefore did not schedule serviceGE has advised her of an authorized servicer (A&E @ ###-###-####) whom likely will have Saturday appointments should she wish to schedule service with them
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer
I reviewed appear belowI asked for a return of the appliance due to it's multiple problems, GE"s failure to have repair parts available in the area and GE's refusal to try to schedule appointments which didn't require my repeated absence from work. Although there is not a lemon law for appliances, this would have definitely qualified as one if there was such a law. Also, *** ***, GE representative, offered an additional full year parts and labor warranty (beginning Sept10, 2015) but has never extended this offer in writing to me or through his response to your agency. GE's own service representative recommended I receive a new appliance, which also apparently means little to the headquartersI still want to return this refrigerator. It has had too many problems for a six month old, very expensive, appliance Regards,
*** *** ***
&nbs

Thank-you for the opportunity to review this consumer’s situation
I have spoken briefly with Mr***. Mr*** was not interested in speaking with me at that time. He advised I needed to study our product warranty. The relevant part of the product warranty
statement states that all warranty service work will be provided by our Factory Service Centers or by our authorized Cers during working hoursWe did not reach a point in the conversation where I could ascertain which specific publication number he was supplied in the event this standard statement was somehow omitted.
Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Thank-you for the opportunity to review this consumer’s situation
GE Consumer Relations spoke to Mr*** on 4/7/and confirmed the dishwasher in question had been repairedPlease contact me if there are any other questions or if I may be of further assistance.%

***Thank you for the opportunity to review this consumer's case. Please be advised that I have left two voice mails for Ms***, on 12/17/** and today 1/5/**. We await her return call to further discuss the concern
Just for the record, I can be reached
at *** between the hours of 8-EST.
Regards,
*** *** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue with her GE refrigeratorGE has advised her that we will replace her refrigerator with a comparable model (GBS20ESHSS) at no chargeMs*** is going to review model and call back with
her acceptance
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***%

The request to send a part free of charge on a year old unit is unreasonable
We have offered to send the part at discounted price of $50. The part retails for $225.25.
This offer will be valid through the end of the business day on 3/31/15.
Please let me know if you have any further questions or concerns
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
 %

Thank-you for the opportunity to review this consumer’s situation
The dryer in question is in the process of being replaced. A replacement was ordered on 2/25/***
Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE gas dryer as well as the frustrations she's experienced with the consumer relations department
I informed her that the part is still on
backorder and currently has an ETA of 2/28. I told her that they are just ETA dates and they can change. I have sent a message to parts and will continue to keep her up to date on any changes
Although the appliance is out of warranty, Mrs*** is aware that the repair is going to be at no cost to her. We have also provided an extra 6-month warranty on the dryer which will begin after the repair has been completed. The alternative resolution was to offer a substantial discount on not only the dryer, but also the washer (since they are a match). She did not accept this offer and decided to wait on the backordered part
Please contact me at *** *** *** if you have any further questions or concerns
Sincerely,
*** ***Program Manager%

Service is scheduled to be completed today

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with Mr*** regarding the issue with his GE microwave at his rental homeGE has advised him that the unit is nearly two years old and out of warrantyHowever, with the nature of the concern GE has offered to waive the
home trip/diagnosis fee and schedule a GE Factory Service technician to take a look at the unitGE has also offered a second option of a $goodwill certificate should Mr*** prefer that instead of the service appointmentAt this time he has not accepted either offerGE has advised him that the offers will be open until January 21, should he decide to accept he is welcome to give me a return call
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***