Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE Factory Service was out on March 2, to repair Ms***’s GE refrigeratorGE has advised her that the unit is over eight years old and out of warrantyGE has confirmed with Ms***’s that the
unit has been repaired at this time and is working properlyIt is unfortunate when one of the GE technicians is out ill but unfortunately when this does happen then service appointments do have to be rescheduledGE will not be issuing any type of reimbursement for valid service charges
Please contact me if there are any other questions or if I may be of further assistance.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then
I would be satisfiedIll keep in touch and let you know %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is
rightThey are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was.
They are sending me an energy credit of $which honestly doesn't cover the additional electric cost while the unit wasn't operating properlyI ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washerThis is due to poor communication and training between GE and ***s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE.
Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an degree access from all other sidesEven after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website.
Not buying this brand again anytime soon.
Regards,
*** ***
 

Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the confusion in getting a refund on her "in warranty" microwave
Instead of the Good Will Certificate, I agreed to honor a cash refund in the amount of $65. She should
receive the check in the next 5-business days
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

The consumer has not returned my voice mail

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issues with her GE rangeGE has advised her that the unit is over nine years old and out of warrantyGE has been advised that Ms***z’s extended warranty company (***) has offered
her a cash out amount of her contract and she has acceptedAs a gesture of goodwill GE has offered Ms*** a discount into a replacement range however, Ms*** has declined the offers
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

We have completed repair for this consumer.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
It seems they fixed the electrical problem, but they broke other components in the processI have already ordered replacement parts as it will be much faster if I install them myselfI'm still not satisfied with their "service" but it appears that is the best they can do so that is where we will have to leave itI will not be accepting their response though because they cause as many problems as they solve and leave me with more expenses.
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation
I spoke with Ms*** regarding the issue with her GE range and she advised me that the dealer has agreed to replace it for her
Please contact me if there are any other questions or if I may be of further
assistanceSincerely,
*** ***

Thank-you for the opportunity to review this consumer’s situation
GE Consumer Relations has continued to work with Ms***. Ms*** has reported that the unit is now providing hot water. One additional part has been ordered and will be installed once it has been
delivered Ms*** has agreed to contact GE directly once this part is received
Please contact me if there are any other questions or if I may be of further assistance

Our response remains unchanged and we have closed this case. This consumer’s refrigerator is operating properly We have explained multiple times the proper way the measure the temperature in the unit be the consumer is not accepting this and continues to measure the temperature improperly

Thank-you for the opportunity to review this consumer’s situation
GE Consumer Relations has offered to reimburse her purchase price of the dryer in question due to service and delivery capabilities in her area. They have requested a picture of the rating plate after it has been
removed from the product and will proceed once that is received
Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation
GE is in the process of having the invoice in question reversed and billing ended
Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE refrigerator
Although the unit is now years old, we have agreed to give her the option of waiving a home call fee and parts for a repair OR a prorated replacement (product service exchange)
She has agreed to the discounted repair. I will send out the part needed for the repair and follow up with her after the repair has been completed
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager%

Thank you for the opportunity to review this consumer’s situation
GE has advised Ms*** that her unit is nearly three years old and out of warrantyAs a gesture of goodwill GE has agreed to a no charge repair however, she has been advised that any future repairs would be her
responsibilityMs*** is scheduled for service with *** *** *** on May 4,
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I scheduled an appointment, I do not consider this issue resolved. I don't know what the technician will do differently this time than the last few times he has come and this issue remains unresolved until my dishwasher is working properly. I think this is ridiculous that I have to go through so much for this one appliance!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear belowRegards,
*** ***
I will not accept these terms until I receive the rebate The other issues I experienced in regards to trouble installing appliances and time spend trying to resolve the rebate issue were not addressed

Thank-you for the opportunity to review this consumer’s situation
Please be advised that GE has agreed to replace Mr***’s microwave at no charge
Please contact me if there are any other questions or if I may be of further assistanceSincerely,
*** ***%

Thank-you for the opportunity to review this consumer’s situation
GE did agree to waive the charge for our technician to go to the home, inspect the products and provide a repair estimate on each product. GE is not agreeable to providing no charge service
Please contact
me if there are any other questions or if I may be of further assistance

Per the consumer's email (below) the dryer has now been repaired.
** ***On friday, 3/the service man came (i think he is from ***) and fixed the Dryerit is now working fineI dont know if you have scheduled another tech to come tomorrowif so, please cancel that.Thanks for your
help*** ***
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