Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
GE exchanged the refrigerator with another.  GE was prompt in its response to my Revdex.com complaint and the exchange happened quickly at a time of my choosing.  I only wish I hadn't needed to involve the Revdex.com however, once I had, GE was very professional, courteous, and understanding which is what I would expect from any company with which I do business. 
Regards,
[redacted]

I have already spoken to this consumer and did not agree with his request for a new refrigerator.  His unit is in-warranty and I have offered to schedule service for him but he has declined.    His warranty is for repair, not for replacement.

Thank-you for the opportunity to review this consumer’s situation.
 
GE did agree to waive the charge for our technician to go to the home, inspect the products and provide a repair estimate on each product.  GE is not agreeable to providing no charge service.
 Please contact...

me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's having with the noise in her GE microwave. She said that a technician has been out to diagnose it and ordered the part but she doesn't feel...

comfortable with having the unit repaired. I explained that it was under warranty and that the repair would be at no cost to her. I also offered a one year extended warranty (beyond the one-year manufacturer's warranty) but she would not accept.  She did not accept our offer of repair and extended warranty at this time and was dissatisfied with our offers of resolution.  Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issues with her GE range. GE has advised her that the unit is over nine years old and out of warranty. GE has been advised that Ms. [redacted]z’s extended warranty company ([redacted]) has offered...

her a cash out amount of her contract and she has accepted. As a gesture of goodwill GE has offered Ms. [redacted] a discount into a replacement range however, Ms. [redacted] has declined the offers.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I have been in touch with Mrs. [redacted] regarding the refrigerator located at this address.
I offered to replace the unit on 7/23.  She is aware that it has to be processed directly through me and any difference in cost based...

off of the GE website has to be placed on a Visa or Mastercard.
She is currently shopping for models with her[redacted] and will get back to me after doing further research.
Please let me know if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] yesterday 1/19/2017 and he agreed to replace the washer.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I spoke with [redacted] Campbell today 11/12/15 and he confirmed that he received his part on 11/6/15.  That was the afternoon after he submitted his Revdex.com complaint.  He explained the difficult experience he had in tracking...

his package and how our cus[redacted]er service was far from adequate.  I agreed with Mr. [redacted] and would have handled the issue differently.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only reason I filed a claim...

with the Revdex.com is because GE has taken four week now to get to the point of offering to reimburse us for the microwave. We have had a technician come out twice to try and fix this microwave and now GE is willing to offer a Goodwill certificate in the full amount of the microwave. The Goodwill certificate that GE offers allows us to go and pay out of pocket for another GE microwave and then seek reimbursement  by submitting proof of payment and then waiting 8 weeks for GE to refund us by sending us a check in the mail. This is unacceptable! We have already waited four weeks for a microwave and now GE is asking that we go and buy another GE product, which I'm reluctant to do based on the service we have received so far.
We should not have to do the following:
(1) purchase another GE microwave out of pocket
(2) submit a reimbursement claim and wait 8 WEEKS in hopes that we will get reimbursed.
GE should provide us a full refund in the amount of the microwave within 5-7 business days and allow us to purchase another microwave of our choice, it should not have to specifically be a GE product. I believe this is a reasonable request considering the inconvenience GE has put on me an my family for the past 4 weeks.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE will be reimbursing Mr. [redacted] for the service charges he paid to have his washer repaired since the unit is still covered under the one-year manufacturer’s warranty. Please contact me if there...

are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized that her 8 year old range can no longer be repaired.  We have offered a 25% refund on her purchase price as a good will gesture.  She is going to send me a copy of her original...

proof of purchase.  I informed her that the unit needs to be uninstalled and ready for pick up at the same time our delivery company comes out to deliver her check. Mrs. [redacted] has accepted this as a fair and reasonable resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. The repair to the refrigerator in question is currently scheduled to be completed today. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had regarding her GE rebate. I have honored a check in the amount of $50 as a one-time good will gesture. Please contact me if you have any further...

questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am awaiting a response from them. Please let me know asap as I have been waiting long enough!!!
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I tried calling [redacted] at the phone number he provided in his Revdex.com complaint which was [redacted].  It was not a good phone number.  We did find a case with GE Consumer Relations under...

the name of [redacted] and left a voicemail under phone number [redacted] to return my call.  We had [redacted] Factory Service out on 4/12 and at that time they reset the controls and found nothing wrong.  We set this call up at no charge and consumer relations attempted to setup another call at no charge even though the dishwasher is a few weeks outside of warranty, but the consumer was not cooperative.  He was assured that he wouldn’t be charged, but he requested the service calls be cancelled.       Please contact me if there are any other questions or if I may be of further assistance. *
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]