Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rate. We have in fact refused this offer. Since the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generation. GE should also take responsibility for the related costs of removal and installation of the new heater. Their claim that we "refused" service on the fifth service call is FALSE. We were unable to receive service due to the fact no parts were on hand for the repairman. On the prior 4 visits, GE would send parts to our home ahead of time for the repairman to install. We also had 3 other service dates that we were home for, and were cancelled by GE at the last minute for various reasons. This is a total of 8 days waiting on repairs, which by their own admission is "excessive". We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gained. Alternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the 10 year warranty.
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s GE range has been deemed non repairable and will be replaced at no cost under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again. It is a two year old dishwasher. It should not be acting up. I have repeatedly said that I believe there is something wrong with this dishwasher. Either GE give me a longer warranty on it or replace the unit with something better that actually works. What compensation do I get for going through all the hoops just to get a dishwasher repaired.
GE, please read my original complaint and tell me that your recent response is enough.
Thank you for the opportunity to review this consumer’s situation. I left a voicemail with the consumer this morning. Our factory service technician was just out this morning 12/1/16 and discovered that the consumer that they have a chlorine system that pumps chlorine into their water...
supply. The consumer is going to unplug the chlorine pump the next 2 weeks. The technician stated there’s nothing in the washer that can hold bleach that would affect the clothing several loads later after bleach has been used. The technician also called our technical assistance group (TAG) and they also suggested she use only 1 cap full of bleach instead of 2. There was nothing found wrong with the washer. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to look into this consumer's situation.
I spoke with Mr. [redacted] a few weeks ago about getting a second technicians opinion. We set it up for 2/10/14. Since then, I see that the consumer has rescheduled the call for 2/16, 2/18, 2/20, 2/23, 2/26, 3/2 and...
now 3/4.
I tried reaching out to Mr. [redacted] but the mailbox is full and I couldn't leave a message. If the call gets rescheduled again from the 3/4 date, I will cancel the appointment and wait for his call back to discuss this further.
Please don't hesitate to contact me with any questions or concerns. I can be reached at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although GE did send someone out to fix the fridge, I ended up paying a total of $263 dollars to have the issue resolved. As stated before, the fridge is in pristine condition which the GE repair man can attest to and I have lost hundreds of dollars in groceries over the past year. To have a 1 year warranty on such an expensive item is absurd, there is an IMPLIED warranty when investing in such equipment. I expect a brand new fridge to last over a year, and if not, I expect the company to do right by its paying customers and resolve the issue fairly. Charging me $263 dollars for a $1200 fridge is hardly justified, especially as I watched the repair process being completed. The repair man did not even look at the fridge at first. He asked me what was happening, the issue, and so I explained. After I explained, he stated a price off the top of his head without even opening the fridge. When I asked if he would even check the specific piece for malfunction or damage, he acted as if that was a silly question. He stated he has changed thousands of "motherboards" and sensors (all of which are one part that allow an entire fridge to function). I was shocked, it seemed to me that GE is aware of this common issue but doesn't address it in the manufacturing process because house calls like this generate revenue for them. Unethical and uncalled for. Also, I have done some investigating with the serial number of the part replaced. Seems to me, the MAXIMUM price for such a piece averages around $100, please see the attached photographs. So yet AGAIN, GE marked up the price just to mark it down at a "discount" of 25%. In the end, no discount was actually given, instead GE made money on this house call with the part, and labor fee. (note the receipt, GE appliance man was in my home for a total of 25 minutes @ $135.00. That is more than most lawyers make.)
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. Mclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaint. I am happy to discuss the issue further and he is welcome to give me a return call at...
his convenience at [redacted] (8:00-5:00 EST). Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
5/13/15
Thank you for the opportunity to review this concern. Please be advised that this unit was under the sealed system warranty and was service was dispatched at no charge. Ms. [redacted] should be directed to this office if there are further questions.
Sincerely,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[GE has sent two defective...
fridges and will not guarantee a 3 year warranty free of charge GE sent two defective fridges. After a lot of back and forth,I was finally able to get them to repair the second defective fridge. GE now has no faith in their product to gaurantee a 3 year warranty seeing as how I am skeptical of their product. They send defective products and should gaurantee warranties.I am expecting GE to have faith in their product and guarantee free of charge a 3 year warranty. Assuming their product is of quality, I should not need the service, costing GE nothing. The warranty is to gaurantee me that I have their assurance of helpful service should I have the fridge fail, yet again. This is a brand new product and already stated with issues.]
Regards,
[redacted]
I spoke with Ms. [redacted] again today regarding the issue with her Advantium. Although the unit is out of warranty, we agreed to send a technician out at no charge to re-evaluate the situation. He is scheduled to arrive on 9/30 between 8am - noon. I told Ms. [redacted] that I would follow...
up after the service visit. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has authorized The [redacted] to replace Ms. [redacted]’s washer. The replacement order has been processed. Please contact me if there are any other questions or if I may be of further...
Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete the needed repair on 10/16/17. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that GE has explained to Ms. [redacted] that the home trip charge was avalid charge. GE has agreed as a gesture of goodwill to reverse the charge andstop the collection letters with the understanding that she would no...
longer beable to have service by GE Factory Service. Ms. [redacted] said she understood. Thecharge has been reversed and the collection letters stopped.Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have left a few voicemails for Mrs. [redacted] to discuss her concerns with her GE dishwasher.
I will send an update after we touch base.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]Serial: [redacted] -----Original Message----- [redacted]
[redacted] Mr. [redacted] I'd be happy to reach out to our quality team for refrigeration, but to do so I'll need your complete refrigerator model and serial#. Thank you sir. Sincerely, [redacted] GE Consumer Relations
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello again I will search for a copy but my Builder bought the first Dishwasher then GE Replaced that one with a different model which I do not have the receipt for but I think I got a copy from [redacted] at [redacted] Utah at some stage..let me get back to you on this after I have done some digging as it may be in Utah and not here in Australia in my files.thank you for responding much appreciated. regards [redacted] I can always call you via Skype if need be
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rate. We have in fact refused this offer. Since the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generation. GE should also take responsibility for the related costs of removal and installation of the new heater. Their claim that we "refused" service on the fifth service call is FALSE. We were unable to receive service due to the fact no parts were on hand for the repairman. On the prior 4 visits, GE would send parts to our home ahead of time for the repairman to install. We also had 3 other service dates that we were home for, and were cancelled by GE at the last minute for various reasons. This is a total of 8 days waiting on repairs, which by their own admission is "excessive". We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gained. Alternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the 10 year warranty.
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s GE range has been deemed non repairable and will be replaced at no cost under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further...
assistance. Sincerely,[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again. It is a two year old dishwasher. It should not be acting up. I have repeatedly said that I believe there is something wrong with this dishwasher. Either GE give me a longer warranty on it or replace the unit with something better that actually works. What compensation do I get for going through all the hoops just to get a dishwasher repaired.
GE, please read my original complaint and tell me that your recent response is enough.
Thanks,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I left a voicemail with the consumer this morning. Our factory service technician was just out this morning 12/1/16 and discovered that the consumer that they have a chlorine system that pumps chlorine into their water...
supply. The consumer is going to unplug the chlorine pump the next 2 weeks. The technician stated there’s nothing in the washer that can hold bleach that would affect the clothing several loads later after bleach has been used. The technician also called our technical assistance group (TAG) and they also suggested she use only 1 cap full of bleach instead of 2. There was nothing found wrong with the washer. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to look into this consumer's situation.
I spoke with Mr. [redacted] a few weeks ago about getting a second technicians opinion. We set it up for 2/10/14. Since then, I see that the consumer has rescheduled the call for 2/16, 2/18, 2/20, 2/23, 2/26, 3/2 and...
now 3/4.
I tried reaching out to Mr. [redacted] but the mailbox is full and I couldn't leave a message. If the call gets rescheduled again from the 3/4 date, I will cancel the appointment and wait for his call back to discuss this further.
Please don't hesitate to contact me with any questions or concerns. I can be reached at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although GE did send someone out to fix the fridge, I ended up paying a total of $263 dollars to have the issue resolved. As stated before, the fridge is in pristine condition which the GE repair man can attest to and I have lost hundreds of dollars in groceries over the past year. To have a 1 year warranty on such an expensive item is absurd, there is an IMPLIED warranty when investing in such equipment. I expect a brand new fridge to last over a year, and if not, I expect the company to do right by its paying customers and resolve the issue fairly. Charging me $263 dollars for a $1200 fridge is hardly justified, especially as I watched the repair process being completed. The repair man did not even look at the fridge at first. He asked me what was happening, the issue, and so I explained. After I explained, he stated a price off the top of his head without even opening the fridge. When I asked if he would even check the specific piece for malfunction or damage, he acted as if that was a silly question. He stated he has changed thousands of "motherboards" and sensors (all of which are one part that allow an entire fridge to function). I was shocked, it seemed to me that GE is aware of this common issue but doesn't address it in the manufacturing process because house calls like this generate revenue for them. Unethical and uncalled for. Also, I have done some investigating with the serial number of the part replaced. Seems to me, the MAXIMUM price for such a piece averages around $100, please see the attached photographs. So yet AGAIN, GE marked up the price just to mark it down at a "discount" of 25%. In the end, no discount was actually given, instead GE made money on this house call with the part, and labor fee. (note the receipt, GE appliance man was in my home for a total of 25 minutes @ $135.00. That is more than most lawyers make.)
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. Mclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaint. I am happy to discuss the issue further and he is welcome to give me a return call at...
his convenience at [redacted] (8:00-5:00 EST). Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
5/13/15
Thank you for the opportunity to review this concern. Please be advised that this unit was under the sealed system warranty and was service was dispatched at no charge. Ms. [redacted] should be directed to this office if there are further questions.
Sincerely,...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[GE has sent two defective...
fridges and will not guarantee a 3 year warranty free of charge GE sent two defective fridges. After a lot of back and forth,I was finally able to get them to repair the second defective fridge. GE now has no faith in their product to gaurantee a 3 year warranty seeing as how I am skeptical of their product. They send defective products and should gaurantee warranties.I am expecting GE to have faith in their product and guarantee free of charge a 3 year warranty. Assuming their product is of quality, I should not need the service, costing GE nothing. The warranty is to gaurantee me that I have their assurance of helpful service should I have the fridge fail, yet again. This is a brand new product and already stated with issues.]
Regards,
[redacted]
I spoke with Ms. [redacted] again today regarding the issue with her Advantium. Although the unit is out of warranty, we agreed to send a technician out at no charge to re-evaluate the situation. He is scheduled to arrive on 9/30 between 8am - noon. I told Ms. [redacted] that I would follow...
up after the service visit. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has authorized The [redacted] to replace Ms. [redacted]’s washer. The replacement order has been processed. Please contact me if there are any other questions or if I may be of further...
assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete the needed repair on 10/16/17. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that GE has explained to Ms. [redacted] that the home trip charge was avalid charge. GE has agreed as a gesture of goodwill to reverse the charge andstop the collection letters with the understanding that she would no...
longer beable to have service by GE Factory Service. Ms. [redacted] said she understood. Thecharge has been reversed and the collection letters stopped.Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have left a few voicemails for Mrs. [redacted] to discuss her concerns with her GE dishwasher.
I will send an update after we touch base.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]Serial: [redacted] -----Original Message----- [redacted]
[redacted] Mr. [redacted] I'd be happy to reach out to our quality team for refrigeration, but to do so I'll need your complete refrigerator model and serial#. Thank you sir. Sincerely, [redacted] GE Consumer Relations
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello again I will search for a copy but my Builder bought the first Dishwasher then GE Replaced that one with a different model which I do not have the receipt for but I think I got a copy from [redacted] at [redacted] Utah at some stage..let me get back to you on this after I have done some digging as it may be in Utah and not here in Australia in my files.thank you for responding much appreciated. regards [redacted] I can always call you via Skype if need be