Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The consumer has a service call scheduled today.  Service has been out previously and calibrated the temperature of her range and states there are no issues.  Consumer has also been offered a 30% discounted prorate on an...

upgraded model.
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has authorized The [redacted] to replace Ms. [redacted]’s washer. The replacement order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was having. I explained that this 2009 model is out of the manufacturer's warranty.  As a one-time gesture of good will,...

we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $5.95.  She would not accept this offer unless the shipping fee was waived. Unfortunately, we did not come to an agreement.  There can be no further discounts applied to this transaction. If Ms. [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-7 business days. Please contact me if you have any questions or concerns.  I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]Serial:    [redacted]   -----Original Message----- [redacted]
  [redacted]   Mr. [redacted] I'd be happy to reach out to our quality team for refrigeration, but to do so I'll need your complete refrigerator model and serial#.  Thank you sir.   Sincerely, [redacted] GE Consumer Relations
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of issuing a check in the amount of $150.00
regarding this matter. Please contact me if there are any other questions or if I may be of
further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered a couple of options to Ms. [redacted] regarding her GE refrigerator. At this time she has not accepted either offer. The offers will be open until September 16, 2016. Please contact me if...

there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that Mr. Mclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaint. I am happy to discuss the issue further and he is welcome to give me a return call at...

his convenience at [redacted] (8:00-5:00 EST).   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE has sent two defective...

fridges and will not guarantee a 3 year warranty free of charge GE sent two defective fridges. After a lot of back and forth,I was finally able to get them to repair the second defective fridge. GE now has no faith in their product to gaurantee a 3 year warranty seeing as how I am skeptical of their product. They send defective products and should gaurantee warranties.I am expecting GE to have faith in their product and guarantee free of charge a 3 year warranty. Assuming their product is of quality, I should not need the service, costing GE nothing. The warranty is to gaurantee me that I have their assurance of helpful service should I have the fridge fail, yet again. This is a brand new product and already stated with issues.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although GE did send someone out to fix the fridge, I ended up paying a total of $263 dollars to have the issue resolved. As stated before, the fridge is in pristine condition which the GE repair man can attest to and I have lost hundreds of dollars in groceries over the past year. To have a 1 year warranty on such an expensive item is absurd, there is an IMPLIED warranty when investing in such equipment. I expect a brand new fridge to last over a year, and if not, I expect the company to do right by its paying customers and resolve the issue fairly. Charging me $263 dollars for a $1200 fridge is hardly justified, especially as I watched the repair process being completed. The repair man did not even look at the fridge at first. He asked me what was happening, the issue, and so I explained. After I explained, he stated a price off the top of his head without even opening the fridge. When I asked if he would even check the specific piece for malfunction or damage, he acted as if that was a silly question. He stated he has changed thousands of "motherboards" and sensors (all of which are one part that allow an entire fridge to function). I was shocked, it seemed to me that GE is aware of this common issue but doesn't address it in the manufacturing process because house calls like this generate revenue for them. Unethical and uncalled for.  Also, I have done some investigating with the serial number of the part replaced. Seems to me, the MAXIMUM price for such a piece averages around $100, please see the attached photographs. So yet AGAIN, GE marked up the price just to mark it down at a "discount" of 25%. In the end, no discount was actually given, instead GE made money on this house call with the part, and labor fee. (note the receipt, GE appliance man was in my home for a total of 25 minutes @ $135.00. That is more than most lawyers make.)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After talking to Mr. [redacted] from GE, his response was brief and he didn't want to see proof of what the mechanic misinformed after the fact.  I proposed to send a picture of what the mechanic stated the 2 repairs are not related but they are just right next to one another.  Or having a representative coming to the house to do an investigation.  He denied both offers.  This is beyond ridiculous.  But I guess that's the way GE is doing business.Hope the next victim would come forward to expose this kind of behavior from GE mechanic and their tactics.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s GE range has been deemed non repairable and will be replaced at no cost under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with the consumer this morning.  Our factory service technician was just out this morning 12/1/16 and discovered that the consumer that they have a chlorine system that pumps chlorine into their water...

supply.  The consumer is going to unplug the chlorine pump the next 2 weeks.  The technician stated there’s nothing in the washer that can hold bleach that would affect the clothing several loads later after bleach has been used.  The technician also called our technical assistance group (TAG) and they also suggested she use only 1 cap full of bleach instead of 2.  There was nothing found wrong with the washer.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that GE has explained to Ms. [redacted] that the home trip charge was avalid charge. GE has agreed as a gesture of goodwill to reverse the charge andstop the collection letters with the understanding that she would no...

longer beable to have service by GE Factory Service. Ms. [redacted] said she understood. Thecharge has been reversed and the collection letters stopped.Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

I spoke with Ms. [redacted] again today regarding the issue with her Advantium.  Although the unit is out of warranty, we agreed to send a technician out at no charge to re-evaluate the situation. He is scheduled to arrive on 9/30 between 8am - noon. I told Ms. [redacted] that I would follow...

up after the service visit. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issue with trying to get service on her GE refrigerator. GE has advised her that at this time she is scheduled with GE Factory Service for Monday, February 23, 2015 between...

8-12noon.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]...

[redacted] 
 
 
 since I originally purchased this range for 1200 and feel that to repurchase another one for 850. Which would bring it to 2000 for a range. To me this is a defect in the lining of the oven 
Please tell me where to go further with this problem
Thank you in advance
[redacted]