Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.]
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please advised that GE has submitted the phone number [redacted] provided on the complaint to our survey company to add the number to the do not call list. However, I tried to reach [redacted] at this number and I receive...
a recording that the telephone number has been disconnected. If this number [redacted] is not the correct number to add to our do not call list please send us the correct phone number and we are happy to also submit it to our survey company to add it to the do not call list. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is...
right. They are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was.
They are sending me an energy credit of $50 which honestly doesn't cover the additional electric cost while the unit wasn't operating properly. I ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washer. This is due to poor communication and training between GE and [redacted]s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE.
Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed. GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an 270 degree access from all other sides. Even after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website.
Not buying this brand again anytime soon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
When you purchase a big item appliance, you expect it to last longer than 5 years. Maybe with you adding only a 1 year warranty, it means your products are not quality made. Every appliance I own is GE, which I thought was a quality item, but after this experience I will be purchasing another brand as items need replacing. No wonder there are so many Revdex.com complaints against GE.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] refrigerator under the one-year manufacturer’s warranty. The order has been processed. Please contact me if there are any other questions or if I may be...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action...
and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I could not be more satisfied with GE and their response for rectifying this situation. WIth help from the Revdex.com and Mr [redacted], I am very excited to continue my business with GE. As I expressed to Mr [redacted], its not that problems arrise in situations, its the willingness and the ability to correct the problem Thank you to all that was involved in resloving this matter.
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 10/17/17 regarding her leaking dishwasher. I made sure she had the phone number to [redacted] which is an insurance company that handles our product claims. I requested that she call them as...
soon as possible to begin the claim process to assist with floor and wall damage. We also have a service call scheduled with [redacted]. I have left the servicer a voicemail to reach out to the consumer to confirm the date and time. Once service and [redacted] has had an opportunity to see the product then we can determine the next steps. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank-you for the opportunity to review this consumer’s situation. I have left the consumer a voicemail to call me back to discuss his issues with his 2 year old washer and options.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business told me that I had to use their repair man. If it was a parts only situation I should've been able to use someone of my choice who would've been a lot less expensive. They sent the person who repaired my water heater and told me that it would be $99. That is my complaint. When the gentleman arrived he then told me he was charging an additional fee which made it $219. I have since contacted a local repair man who indicated that his charge would've been $120. Therefore GE's repair man is charging 100 more dollars than a local repair man would have. So they left me zero choice but to use their person who once again charged more than $15 per minute. So while they indicate that the part was of no cost to me obviously they inflated their charges to offset it and then insisted that I used someone of their choosing. The issue here is that they forced me to use their repair man, told me it would be one fee and then bait and switched me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their a me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their error.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave. Although we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his...
request at a prorated price. He is going to think about the offer and get back to me. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has offered a couple of options to Ms. [redacted] regarding her GE refrigerator. At this time she has not accepted either offer. The offers will be open until September 16, 2016. Please contact me if...
there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of issuing a check in the amount of $150.00
regarding this matter. Please contact me if there are any other questions or if I may be of
further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Yes . Issue was solved and they did a great job! I will recommend GE to everyone. Thanks
Thank-you for the opportunity to review this consumer’s situation. The consumer has a service call scheduled today. Service has been out previously and calibrated the temperature of her range and states there are no issues. Consumer has also been offered a 30% discounted prorate on an...
upgraded model.
Please contact me if there are any other questions or if I may be of further assistance.
Hi, The issue was not resolved. I was not notified that GE had taken action on this complaint, and as such, I was not aware that you were awaiting my response. Please reopen the complaint. GE continues to deny that the problem exists, despite the evidence that I have provided.-- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After talking to Mr. [redacted] from GE, his response was brief and he didn't want to see proof of what the mechanic misinformed after the fact. I proposed to send a picture of what the mechanic stated the 2 repairs are not related but they are just right next to one another. Or having a representative coming to the house to do an investigation. He denied both offers. This is beyond ridiculous. But I guess that's the way GE is doing business.Hope the next victim would come forward to expose this kind of behavior from GE mechanic and their tactics.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue is not resolved I would like a refund Refund or Replacement I will also be contacting [redacted] to get this resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was having. I explained that this 2009 model is out of the manufacturer's warranty. As a one-time gesture of good will,...
we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $5.95. She would not accept this offer unless the shipping fee was waived. Unfortunately, we did not come to an agreement. There can be no further discounts applied to this transaction. If Ms. [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-7 business days. Please contact me if you have any questions or concerns. I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.]
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please advised that GE has submitted the phone number [redacted] provided on the complaint to our survey company to add the number to the do not call list. However, I tried to reach [redacted] at this number and I receive...
a recording that the telephone number has been disconnected. If this number [redacted] is not the correct number to add to our do not call list please send us the correct phone number and we are happy to also submit it to our survey company to add it to the do not call list. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
I left a voice mail on 6/22, just waiting for the consumer to return my call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is...
right. They are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was.
They are sending me an energy credit of $50 which honestly doesn't cover the additional electric cost while the unit wasn't operating properly. I ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washer. This is due to poor communication and training between GE and [redacted]s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE.
Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed. GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an 270 degree access from all other sides. Even after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website.
Not buying this brand again anytime soon.
Regards,
[redacted]
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
When you purchase a big item appliance, you expect it to last longer than 5 years. Maybe with you adding only a 1 year warranty, it means your products are not quality made. Every appliance I own is GE, which I thought was a quality item, but after this experience I will be purchasing another brand as items need replacing. No wonder there are so many Revdex.com complaints against GE.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] refrigerator under the one-year manufacturer’s warranty. The order has been processed. Please contact me if there are any other questions or if I may be...
of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action...
and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I could not be more satisfied with GE and their response for rectifying this situation. WIth help from the Revdex.com and Mr [redacted], I am very excited to continue my business with GE. As I expressed to Mr [redacted], its not that problems arrise in situations, its the willingness and the ability to correct the problem Thank you to all that was involved in resloving this matter.
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 10/17/17 regarding her leaking dishwasher. I made sure she had the phone number to [redacted] which is an insurance company that handles our product claims. I requested that she call them as...
soon as possible to begin the claim process to assist with floor and wall damage. We also have a service call scheduled with [redacted]. I have left the servicer a voicemail to reach out to the consumer to confirm the date and time. Once service and [redacted] has had an opportunity to see the product then we can determine the next steps. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank-you for the opportunity to review this consumer’s situation. I have left the consumer a voicemail to call me back to discuss his issues with his 2 year old washer and options.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business told me that I had to use their repair man. If it was a parts only situation I should've been able to use someone of my choice who would've been a lot less expensive. They sent the person who repaired my water heater and told me that it would be $99. That is my complaint. When the gentleman arrived he then told me he was charging an additional fee which made it $219. I have since contacted a local repair man who indicated that his charge would've been $120. Therefore GE's repair man is charging 100 more dollars than a local repair man would have. So they left me zero choice but to use their person who once again charged more than $15 per minute. So while they indicate that the part was of no cost to me obviously they inflated their charges to offset it and then insisted that I used someone of their choosing. The issue here is that they forced me to use their repair man, told me it would be one fee and then bait and switched me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their a me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their error.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave. Although we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his...
request at a prorated price. He is going to think about the offer and get back to me. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has offered a couple of options to Ms. [redacted] regarding her GE refrigerator. At this time she has not accepted either offer. The offers will be open until September 16, 2016. Please contact me if...
there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of issuing a check in the amount of $150.00
regarding this matter. Please contact me if there are any other questions or if I may be of
further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Yes . Issue was solved and they did a great job! I will recommend GE to everyone. Thanks
&nbs
Thank-you for the opportunity to review this consumer’s situation. The consumer has a service call scheduled today. Service has been out previously and calibrated the temperature of her range and states there are no issues. Consumer has also been offered a 30% discounted prorate on an...
upgraded model.
Please contact me if there are any other questions or if I may be of further assistance.
[redacted]...
[redacted]
Hi, The issue was not resolved. I was not notified that GE had taken action on this complaint, and as such, I was not aware that you were awaiting my response. Please reopen the complaint. GE continues to deny that the problem exists, despite the evidence that I have provided.-- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After talking to Mr. [redacted] from GE, his response was brief and he didn't want to see proof of what the mechanic misinformed after the fact. I proposed to send a picture of what the mechanic stated the 2 repairs are not related but they are just right next to one another. Or having a representative coming to the house to do an investigation. He denied both offers. This is beyond ridiculous. But I guess that's the way GE is doing business.Hope the next victim would come forward to expose this kind of behavior from GE mechanic and their tactics.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue is not resolved I would like a refund Refund or Replacement I will also be contacting [redacted] to get this resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was having. I explained that this 2009 model is out of the manufacturer's warranty. As a one-time gesture of good will,...
we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $5.95. She would not accept this offer unless the shipping fee was waived. Unfortunately, we did not come to an agreement. There can be no further discounts applied to this transaction. If Ms. [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-7 business days. Please contact me if you have any questions or concerns. I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager