Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 
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Thank-you for the opportunity to review this consumer’s situation. GE has inspected the unit in question and found it to be working
properly.Please contact me if there
are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave. Although we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his...

request at a prorated price. He is going to think about the offer and get back to me. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is...

right. They are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was. 
They are sending me an energy credit of $50 which honestly doesn't cover the additional electric cost while the unit wasn't operating properly. I ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washer. This is due to poor communication and training between GE and [redacted]s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE. 
Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed.  GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an 270 degree access from all other sides. Even after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website. 
Not buying this brand again anytime soon. 
Regards, 
[redacted]
 
 
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Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing the requested reimbursement. Please contact me if there
are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When you purchase a big item appliance, you expect it to last longer than 5 years.  Maybe with you adding only a 1 year warranty, it means your products are not quality made.  Every appliance I own is GE, which I thought was a quality item, but after this experience I will be purchasing another brand as items need replacing.  No wonder there are so many Revdex.com complaints against GE.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action...

and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I could not be more satisfied with GE and their response for rectifying this situation.  WIth help from the Revdex.com and Mr [redacted], I am very excited to continue my business with GE.  As I expressed to Mr [redacted], its not that problems arrise in situations, its the willingness and the ability to correct the problem  Thank you to all that was involved in resloving this matter.

we have agreed to a no charge service call to repair this consumers refrigerator

Thank-you for the opportunity to review this consumer’s situation. I have left the consumer a voicemail to call me back to discuss his issues with his 2 year old washer and options.Please contact me if there are any other questions or if I may be of further assistance.

[redacted]...

[redacted]
 
Hi, The issue was not resolved. I was not notified that GE had taken action on this complaint, and as such, I was not aware that you were awaiting my response. Please reopen the complaint. GE continues to deny that the problem exists, despite the evidence that I have provided.-- [redacted]

Thank you for the opportunity to look into this consumer's situation.
I spoke with Mr. [redacted] a few weeks ago about getting a second technicians opinion.  We set it up for 2/10/14.  Since then, I see that the consumer has rescheduled the call for 2/16, 2/18, 2/20, 2/23, 2/26, 3/2 and...

now 3/4. 
I tried reaching out to Mr. [redacted] but the mailbox is full and I couldn't leave a message.  If the call gets rescheduled again from the 3/4 date, I will cancel the appointment and wait for his call back to discuss this further.
Please don't hesitate to contact me with any questions or concerns.  I can be reached at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
[redacted]
 
Yes . Issue was solved and they did a great job! I will recommend GE to everyone. Thanks
 
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Thank-you for the opportunity to review this consumer’s situation.  GE is currently scheduled to complete the needed repair on 10/16/17.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This issue is not resolved I would like a refund Refund or Replacement I will also be contacting [redacted] to get this resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rate. We have in fact refused this offer. Since the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generation. GE should also take responsibility for the related costs of removal and installation of the new heater. Their claim that we "refused" service on the fifth service call is FALSE. We were unable to receive service due to the fact no parts were on hand for the repairman. On the prior 4 visits, GE would send parts to our home ahead of time for the repairman to install.  We also had 3 other service dates that we were home for, and were cancelled by GE at the last minute for various reasons. This is a total of 8 days waiting on repairs, which by their own admission is "excessive". We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gained. Alternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the 10 year warranty.

Thank you for the opportunity to review this consumer's situation.
I have left a few voicemails for Mrs. [redacted] to discuss her concerns with her GE dishwasher.
I will send an update after we touch base.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again.  It is a two year old dishwasher.  It should not be acting up.  I have repeatedly said that I believe there is something wrong with this dishwasher.  Either GE give me a longer warranty on it or replace the unit with something better that actually works.  What compensation do I get for going through all the hoops just to get a dishwasher repaired.
GE, please read my original complaint and tell me that your recent response is enough.
 
Thanks,
[redacted]

5/13/15
Thank you for the opportunity to review this concern.  Please be advised that this unit was under the sealed system warranty and was service was dispatched at no charge.  Ms. [redacted] should be directed to this office if there are further questions.
Sincerely,...


[redacted]