Thank you for the opportunity to review this consumer' s situation. I have spoken with the [redacted]'s and apologized for the trouble they've had with their GE refrigerator. I've been informed that the servicer now has the parts in stock and is scheduled to go out next Wednesday (7/20) to complete...
the repair. I gave Mr. [redacted] the option of a substantial replacement offer if he chooses to replace vs. repair. The offer of the discounted replacement will be good through the end of the business day on August 12, 2016. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. Although the unit was out of the manufacturer's warranty, we agreed to honor a check in the amount of $75 to be put toward another purchase...
as a gesture of Good Will. Ms. [redacted] accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm very pleased with the short time between my complaint and the resolution. GE took the matter very seriously and contacted me the next day.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator.
We have agreed to exchange the refrigerator at no cost to her. I explained that we will haul away the current unit at the...
same time the new one is delivered and installed.
The delivery timeframe is approximately 3-5 business days and the order number is currently on: [redacted].
She was satisfied with this resolution.
Please contact me at [redacted] if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%
Thank you for the opportunity to review this consumer’s situation.Please be advised that Ms. [redacted]’s warranty is a repair warranty. GE Factory Service was just out to service the washer on August 13th and has ordered a part. A GE technician is scheduled to return on August 19, 2016 to install the part and complete the needed repair.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not feel l that I should pay over nine hundred dollars for a new refrigerator, when mine is not yet six years old. I started having problems within two years. I just will never buy another GE product ever again. It's sad that you have to go on you tube to learn that this is in fact a factory defect, I quess I'll be cleaning out the drain plug in my freezer until I'm blessed to afford another refrigerator.
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $200.00 regarding this matter. Please contact me if there
are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations has confirmed that the refrigerator in question
has been repaired. Please contact me if there
are any other questions or if I may be of further assistance.
Thank you for the opportunity to re-review this consumer’s situation. Please be advised that a GE Factory Service technician was out to service Mr. [redacted]’s washer on April 30, 2016 and found no fault with the unit. The unit is out of the one-year manufacturer’s warranty. As a gesture of goodwill GE has offered Mr. [redacted] a buyback in which he has not accepted and the offer is due to expire today, May 16, 2016. If he wishes to accept the offer he is welcome to give me a return call at [redacted] 8-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Purchase a GE washer and Dryer set in November 2015. In January 2016 the washing machine stopped working, it would not wash properly and the water level was very low. I contacted GE and they sent a repair person three days later and he determined the washing machine board was malfunction. We waited another week for the part to arrive. When it finally did, the technician who came to replaced it stated there was nothing wrong with the machine and did not want to change the part that was previously stated broken. I called GE once again and they sent a third person and the third person stated that it was our water levels that were not working and this person was incredibly rude to my parents for whom, I had purchased the washing machine for. I called GE and this sales representative was the first GE representative to be rude and stated they would begin to charge me for sending technicians to look at the washing machine. I asked to speak to a supervisor, but was denied because all of the supervisors were allegedly busy. By now it was the end of February and my three-month old machine was still not working. My parents had been going to laundromat for over a month and there was no repair. I called the next day and finally spoke with a supervisor and the supervisor agreed to send another repair person. The repair person changed the part that was originally broken. Now its August, less than a year from purchase date and the machine continues to malfunction. Now the machine leaves soaps and spots on clothes. We keep the load very light and with very little soap. What would only take one load to completely wash properly, now is taking three loads and not washing properly resulting in more expenses to us. I do not want to spend my lunch hour talking to GE customer service again. I can send my call logs to show how many calls I made to try to get our washing machine fixed, but I am sure that you can look into your records and see all I have gone through. I considered reselling the machine, but on good faith I would not be able to pass this headache and stress to someone else. Tomorrow I will call GE once again to try to resolve this issue, but I am afraid we have purchased a lemon. All I am asking for is a new machine so my parents do not have to go out of their way to wash. I worked hard to make their lives easier and I trusted GE to provide quality products, but now I see that they do not stand behind their products and only want to give a quick solution. If anyone can help me so that come December, I am not writing another complaint on Revdex.com because GE refuses to fix our washing machine.Desired Outcome: I want a new machine or refund so I can purchase a new washing machine that works.
Thank you for the opportunity to review this consumer's situation.
I spoke with Mr. [redacted] on 11/20 and apologized for the trouble he's had with his microwave.
I agreed to exchange it at a substantial discount, which he accepted.
The order number is on: [redacted] and is scheduled to be...
delivered this Friday, 11/27/15.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Thank you for the opportunity to review this case. Please be advised that we have reached out to Mr. [redacted] and reiterated our offer to discount the parts and labor charges by 25%, when the service call is dispatched only through GE Factory Service. This unit is...
approaching six years of age and the warranty for the symptoms described carried a one year warranty.
We do appreciate his loyalty to GE in the past, and we feel that this unit is fair, in light of this unit's age, and no prior service documented.
This offer remains open through 3/9/15 and Mr. [redacted] has my phone number should he wish to consider setting up the service visit. We hope to continue working with Mr. [redacted].
Regards,
[redacted]
%3
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing the requested reimbursement. Please contact me if there
are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business...
to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has inspected the unit in question and found it to be working
properly.Please contact me if there
are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer' s situation. I have spoken with the [redacted]'s and apologized for the trouble they've had with their GE refrigerator. I've been informed that the servicer now has the parts in stock and is scheduled to go out next Wednesday (7/20) to complete...
the repair. I gave Mr. [redacted] the option of a substantial replacement offer if he chooses to replace vs. repair. The offer of the discounted replacement will be good through the end of the business day on August 12, 2016. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
we have completed in warranty service to this consumer.
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. Although the unit was out of the manufacturer's warranty, we agreed to honor a check in the amount of $75 to be put toward another purchase...
as a gesture of Good Will. Ms. [redacted] accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm very pleased with the short time between my complaint and the resolution. GE took the matter very seriously and contacted me the next day.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator.
We have agreed to exchange the refrigerator at no cost to her. I explained that we will haul away the current unit at the...
same time the new one is delivered and installed.
The delivery timeframe is approximately 3-5 business days and the order number is currently on: [redacted].
She was satisfied with this resolution.
Please contact me at [redacted] if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%
Thank you for the opportunity to review this consumer’s situation.Please be advised that Ms. [redacted]’s warranty is a repair warranty. GE Factory Service was just out to service the washer on August 13th and has ordered a part. A GE technician is scheduled to return on August 19, 2016 to install the part and complete the needed repair.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not feel l that I should pay over nine hundred dollars for a new refrigerator, when mine is not yet six years old. I started having problems within two years. I just will never buy another GE product ever again. It's sad that you have to go on you tube to learn that this is in fact a factory defect, I quess I'll be cleaning out the drain plug in my freezer until I'm blessed to afford another refrigerator.
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $200.00 regarding this matter. Please contact me if there
are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations has confirmed that the refrigerator in question
has been repaired. Please contact me if there
are any other questions or if I may be of further assistance.
Thank you for the opportunity to re-review this consumer’s situation. Please be advised that a GE Factory Service technician was out to service Mr. [redacted]’s washer on April 30, 2016 and found no fault with the unit. The unit is out of the one-year manufacturer’s warranty. As a gesture of goodwill GE has offered Mr. [redacted] a buyback in which he has not accepted and the offer is due to expire today, May 16, 2016. If he wishes to accept the offer he is welcome to give me a return call at [redacted] 8-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Purchase a GE washer and Dryer set in November 2015. In January 2016 the washing machine stopped working, it would not wash properly and the water level was very low. I contacted GE and they sent a repair person three days later and he determined the washing machine board was malfunction. We waited another week for the part to arrive. When it finally did, the technician who came to replaced it stated there was nothing wrong with the machine and did not want to change the part that was previously stated broken. I called GE once again and they sent a third person and the third person stated that it was our water levels that were not working and this person was incredibly rude to my parents for whom, I had purchased the washing machine for. I called GE and this sales representative was the first GE representative to be rude and stated they would begin to charge me for sending technicians to look at the washing machine. I asked to speak to a supervisor, but was denied because all of the supervisors were allegedly busy. By now it was the end of February and my three-month old machine was still not working. My parents had been going to laundromat for over a month and there was no repair. I called the next day and finally spoke with a supervisor and the supervisor agreed to send another repair person. The repair person changed the part that was originally broken. Now its August, less than a year from purchase date and the machine continues to malfunction. Now the machine leaves soaps and spots on clothes. We keep the load very light and with very little soap. What would only take one load to completely wash properly, now is taking three loads and not washing properly resulting in more expenses to us. I do not want to spend my lunch hour talking to GE customer service again. I can send my call logs to show how many calls I made to try to get our washing machine fixed, but I am sure that you can look into your records and see all I have gone through. I considered reselling the machine, but on good faith I would not be able to pass this headache and stress to someone else. Tomorrow I will call GE once again to try to resolve this issue, but I am afraid we have purchased a lemon. All I am asking for is a new machine so my parents do not have to go out of their way to wash. I worked hard to make their lives easier and I trusted GE to provide quality products, but now I see that they do not stand behind their products and only want to give a quick solution. If anyone can help me so that come December, I am not writing another complaint on Revdex.com because GE refuses to fix our washing machine.Desired Outcome: I want a new machine or refund so I can purchase a new washing machine that works.
Thank you for the opportunity to review this consumer's situation.
I spoke with Mr. [redacted] on 11/20 and apologized for the trouble he's had with his microwave.
I agreed to exchange it at a substantial discount, which he accepted.
The order number is on: [redacted] and is scheduled to be...
delivered this Friday, 11/27/15.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Thank you for the opportunity to review this case. Please be advised that we have reached out to Mr. [redacted] and reiterated our offer to discount the parts and labor charges by 25%, when the service call is dispatched only through GE Factory Service. This unit is...
approaching six years of age and the warranty for the symptoms described carried a one year warranty.
We do appreciate his loyalty to GE in the past, and we feel that this unit is fair, in light of this unit's age, and no prior service documented.
This offer remains open through 3/9/15 and Mr. [redacted] has my phone number should he wish to consider setting up the service visit. We hope to continue working with Mr. [redacted].
Regards,
[redacted]
%3
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing the requested reimbursement. Please contact me if there
are any other questions or if I may be of further assistance.
we have agreed to a no charge service call to repair this consumers refrigerator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business...
to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 %3
Thank-you for the opportunity to review this consumer’s situation. GE has inspected the unit in question and found it to be working
properly.Please contact me if there
are any other questions or if I may be of further assistance.