Cook's Glass & Mirror Company Inc.

3/30/15
Thank you for the recent communication.  GE has been in contact with Mr. [redacted].  Barring any unforseen issues, both the microwave and the trim kit should be delivered together within the next week or so.  The trim kit had been on a slight backorder status, and as a gesture of goodwill, GE agreed to reimburse $59.45 for the purchase of a small microwave to use until the GE microwave and trim get delivered.
If you have any further questions, please advise.
Regards,
[redacted]
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am glad to know they have corrected their offer, and now note that it is the dryer that is defective.  I am still waiting for the the business to perform the promised actions of:  1) notifiying me of the date of installation and 2) coming to my house and installing the new machine.  Once that is done, I will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
I am not always at home, and cannot not answer all of my calls, if I am not home. Please, have the GE Rep respond to my email, if there is not an answer at my home telephone. My email is [redacted] .
Thank You,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his water softener. 
After multiple attempts in getting someone for repair, GE has agreed to refund his purchase price as soon as they receive...

the original serial sticker off of the unit. 
Mr. [redacted] has accepted this as a fair resolution to his complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager
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we have agreed to exchange this consumer's microwave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There isn't anything really to accept but in addition to GE's response I would like to add that when they left the messages we were at work and  are in a different time zone. When I called back I had to leave a message as well. Also I would like to add that yes a different part was replaced but I feel GE should have address the issue when it happened the second time, not the fourth, maybe that was the part that should have been replaced not all the others. I made several complaints to the GE consumer relations department regarding the repetative issues. We have also lost time off work and several hundred dollars in food, because every time we've had this issue we have had to throw away "ALL" the items in our refrigerator. GE has a food loss department but never told us about it until this last repair. When I called the food loss department they said that they would only cover 10 years and our refrigerator is now 12 years old, but the first incident was well within the 10 years. I did eventually speak to GE and I voiced my complaints (again) and she said she would note them down. Hopefully this repair will be the end of the issues.
Regards,
[redacted]
 
 
 
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Thank you for the opportunity to re-review this consumer’s situation. Please be advised that Mr. [redacted]’s GE Hybrid Electric Water Heater is out of warranty. GE has offered to assist him with service at no charge or a prorate discount into a new unit. Mr. [redacted] has accepted to have service and is scheduled with GE Factory Service for May 6, 2016.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a one-time gesture of goodwill GE will reimburse Mr. [redacted] the cost he paid for the GE microwave. A check has been processed for $107.17. Please contact me if there are any other questions or if...

I may be of further assistance. Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello again  I will search for a copy but my Builder bought the first Dishwasher then GE Replaced that one with a different model which I do not have the receipt for but I think I got a copy from [redacted] at [redacted] Utah at some stage..let me get back to you on this after I have done some digging as it may be in Utah and not here in Australia in my files.thank you for responding much appreciated. regards [redacted]  I can always call you via Skype if need be

Thank you for the opportunity to review this consumer’s situation. Please be advised that I have spoken with Ms. [redacted] regarding the issue with her GE washer. GE has advised her that the unit has a one-year repair warranty and offered to schedule service for a technician to inspect the unit. At this...

time Ms. [redacted] has not scheduled service.Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  There was a delay in the printing and mailing of the check in question.  It was mailed on 1/5/17.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was contacted by GE Appliances in Louisville, and after describing the issues with their customer service, they offered to sell me a washing machine at the cost of $230. I rejected that offer, because in addition to the original cost of the two-year-old washing machine ($550), I had paid $120 in service fees. He made me another offer of $176. This is unfair, but seeing as the best price offered to me by Customer Service was $440, I knew I had to take the new price so that my family could have a washing machine. These folks have really been unrelenting in trying to make a buck off of the common man, and also uncommitted to customer satisfaction (for example: I started my customer service request seven months ago). The bottom line is that their machine was defective, they charged me $120 for repairs they never did, and then made an additional $176 off of me. What is fair and just is to refund me both those costs ($120+$176=$296).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has not been resolved. Once the dishwasher is repaired, and the promised $500 compensation from GE is in our account, we will be happy to close this complaint. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted] I had to buy a new refrigerator, I couldn't wait for business response.  I did not receive a voice mail from anyone.

I've reached the consumer at the new phone number.  Her washer has been repaired under warrnaty.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE cooktop. 
Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come...

with a brand new one-year warranty from the date it's installed.
I have left Mrs. [redacted] a voicemail message with this resolution.  The new order number is [redacted] and should be delivered in approximately 3-5 business days.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%3

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The repair referenced occurred on Wednesday.  The dryer completed 4 to 5 loads between Thursday and Friday.  Yesterday (Saturday) the malfunction began happening again.  As it has since December 30th, the dryer is again shutting off after two minutes of operation and cannot be powered on for a few minutes after that.  The dryer shut off 20 times yesterday.  At this point the dryer must be replaced as we have been without a dryer for almost 8 weeks and it is only 5 months old.  Despite all GE's customer service "advocates" blatant fraudulent statements to the contrary, we do have implied consumer warranties under [redacted] law that go beyond the shoddy GE repair-only express warranty, and after 7 failures to repair, we demand an immediate replacement.  
Regards,
[redacted] 
 
 
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