Thank-you for the opportunity to review this consumer’s situation. What is described in Ms. [redacted] described regarding the width of the gap from oven frame to the door is not abnormal. Please contact me if there are any other questions or if I may be of further assistance.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s dishwasher is over two years old and out of warranty. GE spoke with Ms. [redacted]s on April 26, 2017 and as a gesture of goodwill offered her a discount on a repair. GE advised her that she...
would be responsible for the home trip/diagnosis fee and GE would cover 100% of parts and 50% of labor. At the time she declined the offer. If she would like to accept the offer I will hold it open until May 15, 2017 and she is welcome to give me a call at [redacted] to schedule the service call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete repairs on the unit in question on 5/23/17.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A GE representative contacted me today and left a voicemail stating roughly what was written in their previous Revdex.com response plus that I should increase the temperature of my water heater from default setting of 120F to a higher temperature to get a higher temperature of water, which is categorically unacceptable and rejected. Basically, GE knew the washer did not produce HOT water YET they still manufactured, marketed, distributed, and sold the washer to their dealers as a washer that produces HOT water based on the word [HOT] printed on the washer dashboard with no other signs, words, manuals attached to the washer at the location of sale stating anything about the washer being unable to produce HOT water. Not until the consumer actually purchases and has the washer delivered and tested is when he/she would discover that this washer is unable to produce HOT water. GE refuses to take back the washer and provide a full refund, yet they continue to deceive the consumer that this washer produces HOT water. The federal, state, and dictionary definition of HOT water is 120F. This washer barely produces 80F water temperature.As of this time, this issue has not been resolved. A refund and ceasing to market the washer as producing HOT water has not been offered nor fulfilled.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GEhad offered to replace the product in question on a prorated basis. When this type offer is made GE does remove and scrap the old inoperable product. The offer was declined. Please contact me...
if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE will need a copy of the original purchase sales receipt to further assess this request. Please contact me if there are any other questions or if I may be of further assistance.
response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted] with GE made contact with me by phone. The attempt to repair the washer on Sat., 6/10, was not possible as the parts GE repairman ordered was incomplete. More parts ordered and another appointment is scheduled for Friday.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory ONLY because the machine is fixed. Every part of the process was a huge amount of time - even up to waiting 10 plus days for GE to pick up their used parts for disposal. The machine was repaired, they did mail a check and extend my warranty but I have to say I had a very bad experience and probably will not buy their product again, because of their customer service.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have tried reaching out to Mr. [redacted] but there was no answer and no machine that ever picked up.
I will be out of the office for the remainder of this week and will try calling Mr. [redacted] again the week of 3/23....
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
I have spoken briefly with Mr. [redacted]. Mr. [redacted] was not interested in speaking with me at that time. He advised I needed to study our product warranty. The relevant part of the product warranty...
statement states that all warranty service work will be provided by our Factory Service Centers or by our authorized Cers during normal working hours. We did not reach a point in the conversation where I could ascertain which specific publication number he was supplied in the event this standard statement was somehow omitted.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s case.
I tried to reach Ms. [redacted] at both telephone numbers provided (###-###-#### & ###-###-####) multiple times on January 6, 2015. However, there was no answer at either number or an answering machine or voice mail at either....
I am happy to discuss Ms. [redacted]’s concern regarding her GE range and she is welcome to give me a call at her convenience at ###-###-#### between 8:00-5:00EST.
Please contact me at ###-###-#### if there are any questions or if I can be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and offered to give her a substantial discount on a new refrigerator which would come with a brand new one-year warranty. She called back today and accepted the offer as a satisfactory...
resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE cooktop.
Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come...
with a brand new one-year warranty from the date it's installed.
I have left Mrs. [redacted] a voicemail message with this resolution. The new order number is [redacted] and should be delivered in approximately 3-5 business days.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%3
Thank you for the opportunity to re-review this complaint.
Please be advised that GE Factory Service is scheduled to return to Ms. [redacted] home for a repair on Friday, June 5, 2015 between 8-12N.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I don't know what voice mail was left, but I did not receive one. They should call again. I can be reached at [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The repair referenced occurred on Wednesday. The dryer completed 4 to 5 loads between Thursday and Friday. Yesterday (Saturday) the malfunction began happening again. As it has since December 30th, the dryer is again shutting off after two minutes of operation and cannot be powered on for a few minutes after that. The dryer shut off 20 times yesterday. At this point the dryer must be replaced as we have been without a dryer for almost 8 weeks and it is only 5 months old. Despite all GE's customer service "advocates" blatant fraudulent statements to the contrary, we do have implied consumer warranties under [redacted] law that go beyond the shoddy GE repair-only express warranty, and after 7 failures to repair, we demand an immediate replacement.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE was called to schedule a service appointment to inspect and proved a repair estimate for a range. GE inspected and provided a repair estimate for the range in question. The fee for this service is fully disclosed at...
the time the service call is scheduled. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. What is described in Ms. [redacted] described regarding the width of the gap from oven frame to the door is not abnormal. Please contact me if there are any other questions or if I may be of further assistance.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s dishwasher is over two years old and out of warranty. GE spoke with Ms. [redacted]s on April 26, 2017 and as a gesture of goodwill offered her a discount on a repair. GE advised her that she...
would be responsible for the home trip/diagnosis fee and GE would cover 100% of parts and 50% of labor. At the time she declined the offer. If she would like to accept the offer I will hold it open until May 15, 2017 and she is welcome to give me a call at [redacted] to schedule the service call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete repairs on the unit in question on 5/23/17.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A GE representative contacted me today and left a voicemail stating roughly what was written in their previous Revdex.com response plus that I should increase the temperature of my water heater from default setting of 120F to a higher temperature to get a higher temperature of water, which is categorically unacceptable and rejected. Basically, GE knew the washer did not produce HOT water YET they still manufactured, marketed, distributed, and sold the washer to their dealers as a washer that produces HOT water based on the word [HOT] printed on the washer dashboard with no other signs, words, manuals attached to the washer at the location of sale stating anything about the washer being unable to produce HOT water. Not until the consumer actually purchases and has the washer delivered and tested is when he/she would discover that this washer is unable to produce HOT water. GE refuses to take back the washer and provide a full refund, yet they continue to deceive the consumer that this washer produces HOT water. The federal, state, and dictionary definition of HOT water is 120F. This washer barely produces 80F water temperature.As of this time, this issue has not been resolved. A refund and ceasing to market the washer as producing HOT water has not been offered nor fulfilled.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GEhad offered to replace the product in question on a prorated basis. When this type offer is made GE does remove and scrap the old inoperable product. The offer was declined. Please contact me...
if there are any other questions or if I may be of further assistance.
I have agreed to buyback this consumer's washer. I am just waiting for the consumer to send me a copy of the removed serial tag.
Thank-you for the opportunity to review this consumer’s situation. GE will need a copy of the original purchase sales receipt to further assess this request. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the...
response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted] with GE made contact with me by phone. The attempt to repair the washer on Sat., 6/10, was not possible as the parts GE repairman ordered was incomplete. More parts ordered and another appointment is scheduled for Friday.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory ONLY because the machine is fixed. Every part of the process was a huge amount of time - even up to waiting 10 plus days for GE to pick up their used parts for disposal. The machine was repaired, they did mail a check and extend my warranty but I have to say I had a very bad experience and probably will not buy their product again, because of their customer service.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have tried reaching out to Mr. [redacted] but there was no answer and no machine that ever picked up.
I will be out of the office for the remainder of this week and will try calling Mr. [redacted] again the week of 3/23....
Sincerely,
[redacted]Program Manager
[redacted]...
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
ers during normal working hours. We did not reach a point in the conversation where I could ascertain which specific publication number he was supplied in the event this standard statement was somehow omitted.
I have spoken briefly with Mr. [redacted]. Mr. [redacted] was not interested in speaking with me at that time. He advised I needed to study our product warranty. The relevant part of the product warranty...
statement states that all warranty service work will be provided by our Factory Service Centers or by our authorized C
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s case.
I tried to reach Ms. [redacted] at both telephone numbers provided (###-###-#### & ###-###-####) multiple times on January 6, 2015. However, there was no answer at either number or an answering machine or voice mail at either....
I am happy to discuss Ms. [redacted]’s concern regarding her GE range and she is welcome to give me a call at her convenience at ###-###-#### between 8:00-5:00EST.
Please contact me at ###-###-#### if there are any questions or if I can be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and offered to give her a substantial discount on a new refrigerator which would come with a brand new one-year warranty. She called back today and accepted the offer as a satisfactory...
resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE cooktop.
Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come...
with a brand new one-year warranty from the date it's installed.
I have left Mrs. [redacted] a voicemail message with this resolution. The new order number is [redacted] and should be delivered in approximately 3-5 business days.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%3
Thank you for the opportunity to re-review this complaint.
Please be advised that GE Factory Service is scheduled to return to Ms. [redacted] home for a repair on Friday, June 5, 2015 between 8-12N.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I don't know what voice mail was left, but I did not receive one. They should call again. I can be reached at [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The repair referenced occurred on Wednesday. The dryer completed 4 to 5 loads between Thursday and Friday. Yesterday (Saturday) the malfunction began happening again. As it has since December 30th, the dryer is again shutting off after two minutes of operation and cannot be powered on for a few minutes after that. The dryer shut off 20 times yesterday. At this point the dryer must be replaced as we have been without a dryer for almost 8 weeks and it is only 5 months old. Despite all GE's customer service "advocates" blatant fraudulent statements to the contrary, we do have implied consumer warranties under [redacted] law that go beyond the shoddy GE repair-only express warranty, and after 7 failures to repair, we demand an immediate replacement.
Regards,
[redacted]
 %3
Thank-you for the opportunity to review this consumer’s situation. GE was called to schedule a service appointment to inspect and proved a repair estimate for a range. GE inspected and provided a repair estimate for the range in question. The fee for this service is fully disclosed at...
the time the service call is scheduled. Please contact me if there are any other questions or if I may be of further assistance.