Cool Events

Good Morning,Sorry for any confusion.  Because Active is no longer our registration company we will be sending you a paper check in the mail.  We had to send you to Active to request your refund so that we had documentation.  You will receive your refund in the mail within 5-7...

business days.Thank you,[redacted]

To whom it may concern,We did communicate with [redacted] multiple times and I did also confirm that the date change email was sent to her listed email address.  Unfortunately, sometimes those communications get dropped into participants Spam accounts and go unseen. Our events are non refundable and...

this agreed upon at the time of registration. Also, the reason the new participant is being charged a different price is because the event price has increased and adjustments cannot be made. At this time, [redacted] has the following options for her registrations.1. Transfer to a new participant. New participant will incur the higher price.2. Transfer to Blacklight Run Tampa held on October 15, 2016.3. We will hold the registrations for a future event in 2017. Ryan

Hi there,We have issued a request to Active to refund your registration(s). Please allow time for processing. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have attached the registration confirmation with all 3 of our registration confirmation numbers, and names. 
Regards,
[redacted]

To whom it may concern,We have had no email communication from [redacted] Wise in any of our email services.  I would be happy to assist her if she would email us at [redacted] Ryan

To whom it may concern, The course was altered by a participant who took it upon themselves to cut our race tape at certain sections on the course. Our Crew did their bets to address the situation when it was brought to their attention.Ryan

To whom it may concern,Our event, Blacklight Wars,  has not been cancelled, it has been rescheduled. While we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for [redacted].  The credit will...

appear in her account shortly.Thanks,Ryan

To whom it may concern,Our event in Geneva has not been cancelled, it has been rescheduled. While we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations. I am having trouble finding...

this participant in Active's registration system.  Can you please provide me with the following information? First/last name registered under (for all three)DOBEmail addressOrder # Thanks,Ryan

To whom it may conern, Please allow a bit more time for Active.com to process these refunds.  They are taking a little longer than expected.Thanks,Ryan

To whom it may concern,All participants were notified of the date change for the Seattle event and were also provided with a new date of August 26th to attend.  They were also given the option to transfer to a new participant or a different event we host.  At the time of registration, all...

participants agree to the waiver and the no refunds policy which both state we do not offer refunds and dates and locations are subject to change.  At this time, we are will ing to make an exception for Jody and issue refunds for her purchases. Ryan

To whom it may concern,While we are a no refunds event and are still going to provide a service, at this time we have issued a refund for the participant.  The credit will appear in the next 3-5 business days.Ryan

To whom it may concern,Our Nashville Bubble Run has been postponed to May 19, 2018. All participants were notified of the date change and also offered a variety of options if they could not attend the new date. The reason this participant did not yet receive her race packet is because packets are...

shipped three weeks prior to the event date and are now scheduled to go out to those who are registered at a later time.  At this time, I will make an exception and refund the registration in full, you will see the credit to yuor account in the next 3-5 business days.Thanks,Ryan

Hi [redacted] A refund has been issued for your registration, you should see the credit to your account shortlyThanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Will the credit be in my active account or my credit card account as I paid through [redacted] and changed credit cards. Please let me know Thank you  
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ive already been extremely patient.  When communication ceased from your company my patience with you was done.  I expect a refund within the next week for BOTH of my registrations and fees.

To whom it may concern,While we are a no refunds event which is agreed upon at the time of registration, we have issued a refund at this time.  You will see the credit to your account in the next 3-5 business days.Ryan

To whom it may concern,We will be announcing the new date for our DC Blacklight Wars very soon. If the new date will not work for you, we will provide you with other options at that time. Please keep an eye out for an email that will be coming soon!Thanks,Ryan

To whom it may concern,We have had multiple communications with [redacted] and have transferred her registrations over to a sold out event at her request. All communications due to weather were properly released on the respected sites and in a very timely manner. We do not issue refunds for our...

registrations as is stated in the waiver and in the no refunds policy which was agreed to upon registration.Ryan

To whom it may concern, I have issued a request for a refund for order # [redacted], you should see the credit to your account shortly.Thanks,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]