Cool Events

They didn't even read my complaint or request. As stated, I can't attend the Tampa event without spending more money, driving 4+ hours to get there, and finding 3 other people to attend the event with me. I want to be refunded for having had the event cancelled back in June.

Hi there, A refund has been requested for this registration.  Please allow time for active.com to process the transaction.Thanks,Ryan

Our offer still stands to assist [redacted] in the following options.1. Transfer to a slide event next year.2. Transfer to a new participant.3. Transfer to our Blacklight Run in Tampa on October 15, 2016.I am happy to assist in any of these options.  Ryan

To whom it may concern,Please allow a bit more time for the refunds to be processed by [redacted]. They refunds are taking longer than expected but should be complete shortly.Thanks,Ryan

To whom it may concern,Our company policy is that registrations are not refundable and each participant agrees to these terms at the time of registration through signing a waiver and agreeing to the no refunds policy.  It does also state on our website that dates and locations are subject to...

change.  That being said, we will make an exception for [redacted] and refund her purchase. Ryan

To whom it may concern,As previously stated, we will not be issuing a refund due to confusion.  At this time what I can do is offer to provide a credit to a future running event that we host.  Please let me know if this will suffice.Thanks,Ryan