Cool Events

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, however I created a team for this event and EVERYONE on the team wants a refund as well. Is the company going to refund everyone on my team (Lovely Ladies) or should everyone submit individual Revdex.com complaints too?  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

What was the course to be? Where or how was it altered?

Unfortunately none of the other events are in Orange County or nearby at all. Per email received, I only have 48 hours prior to my scheduled event to transfer my enrollment (to a different event). Since there are none close to my area or on a comparable day. I find this unacceptable. I am also aware of my rights as a consumer. And since I have not received any services for the funds I have paid. I would like a refund. Thank you

To whom it may concern,We communicated with this participant about the event and did explain to her that she saw this listed as a run on Active.com.  There may have been some confusion between our events as we do also host a Blacklight Run which is a 5K and may have been confused with our...

Blacklight Slide which is a water event. They purchased two registrations and checked in to the event. Unfortunately, we are not going to issue a refund for an event that they did indeed attend.Ryan

To whom it may concern,Our Memphis Bubble Run has been postponed and a new date will be announced soon. If the participant purchased the insurance option, they will need to contact [email protected] for assistance. Please note, in the waiver that is posted on our website and in the...

registration path which all participants must agree to, it does state that we are a no refunds event and dates and locations are subject to change. Please let us know if Booking Protect is able to assist you.Thanks,Ryan

Hello [redacted],We have issued a refund in the amount of $25.00 for your registration.  You should see the credit to your account shortly.  We do hope to see you at a future event!Ryan

To whom it may concern,We have decided to make an exception and refund the above registrations. The credits will appear in the accounts in the next 3-5 business days.Thanks,Ryan

To whom it may concern,As is stated on our FAQ page, dates and locations are subject to change however we try our very best to keep the original date.  The Chicago date was rescheduled due to circumstances beyond our control.  All participant were provided the option to transfer their...

registration to a different participant or event that we host. We are a no refunds event witch is agreed upon at the time of registration. Concerning the registration price and advertisement, our events do sell out and the prices go up as well.  We try to keep our registration costs low and affordable for families to join. As they event gets closer to the scheduled date or the event selling out, the price increases. I can assure the participant there is no false advertising nor are we a scam. If you need assistance in your transfer or would like us to check on the status, we would be happy to do so.  Please email us with an concerns at [redacted].Ryan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted]I apologize for the delay. I will contact Active about your refund and be sure that it gets sent to you asap.Thanks,Ryan

Hi [redacted]I have issued a request to refund both registrations. Please allow time for active.com to process these funds.Thank you,Ryan

[redacted]The refunds are still being processed, please be patient as Active.com does have to go through them one at a time.Ryan

Hi [redacted], We have issued a request for your refund, you should see the credit to your account shortly.Thank you.

To whom it may concern, We will be emailing all participants shortly with the new date as soon as the contracts are secured.  If the new date will not work for you, we will have other options at that time as well.  Please keep an eye out for your email coming soon!Thanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,All participants were notified of the date change via email as soon as possible. Unfortunately, the venue moved their demolition date up on us which forced us to move our event date.  During the registration process, all participants do agree to the no refunds policy. At...

this time, we have made an exception and refunded the participants money.Ryan

To whom it may concern,Our San Bernardino Blacklight Slide was postponed due to circumstances beyond our control.  We will be announcing the new date by Friday of this week. The email that will communicate the new date will also have other options for our participants if the date does not...

work for them.  Please keep an eye out for your email to arrive! Thanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.What date can I expect to see the refund?
Regards,
[redacted]

I reached out via [redacted] several times, including a post to your page. I just want a refund of...

the tickets that I paid for and was not allowed to use, due to not getting the confirmation email. I checked all SPAM folders as the event neared. The only confirmation I received was the confirmation of my purchase. I will accept nothing less. The attached communication is the ONLY  one that was received for both tickets. These were for my son, and young cousin as birthday gifts. Thanks for making me appear to be the liar.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Bubble Run has requested the names of all the ladies in my party. [redacted]
Regards,
[redacted]