Cool Events

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me However, it has been another week and still no refundHow can I be assured they will follow through? Appears they have made promises for refunds to many and don't follow throughEnough of this nonsense! Should I be filing a complaint with the MN *** ***? I have a form downloaded and ready to go but I will wait the day out to see if I can get a date my refund will actually happen"Soon" isn't an acceptable response.
Regards,
*** ***

To whom it may concern, At this time we have made an exception and issued a refund for the above registration They will see the credit to their account in the next 3-business days.Thanks,Ryan

To whom it may concern,We have only received one email from *** about the duplicate She did indeed purchase one standard registration and one VIP registration for PatrickUnfortunately, her option is to transfer the VIP registration to someone else and then we will credit the difference
Please email us at [email protected] for assistance.Ryan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Unfortunately, a refund is not an option but we are happy to assist in transferring to a different event in this or next years race season. Ryan

To whom it may concern,I spoke with *** many times explaining our policies It is stated in the waiver that he signed that our event is not refundable(Please see below attachment) This participant did not contact our staff until over a month after the event had taken place requesting
a refund It is stated on our FAQ page that if you cannot attend or need a transfer, you must contact our email service prior to the event taking placeServices were rendered for this event to all 9,participants that registered Unfortunately, there is no further option to provide at this point.Ryan

Hi ***Thanks for reaching out We have issued a refund for your registrations You should see the credit to your account shortly.Thanks,Ryan

To whom it may concern,It seems as though there was just a minor misunderstandingT-shirts are included in your registration and there is no additional charge for them There is a $fee to pickup your runner pack on race day as is stated in the email that is sent to each participant
This fee is charged to encourage participants to pickup at the mandatory pre packet pickup which is held the day before the event to decrease long lines and wait times on event dayThis is a cash only non refundable fee.Ryan

To whom it may concern,When searching through [redacted] for this participant, it does not appear that they registered for the event. Often, when a [redacted] is purchased, participants don't realize that they still need to register for our event using their [redacted] voucher.  If they do not, they...

will not show up in the system.  That being said, when the go to the actual event, the Crew members can check them into the event by searching the codes through [redacted].  At this point all we can do is have the participant reach out to [redacted] for their refund.  We will certainly authorize them to issue the credit back to the participant.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me - AS LONG AS THE REFUND IS ACTUALLY GIVEN. I will wait until for the business to perform this action and, WHEN it does, will consider this complaint resolved.
Regards,
Risa M[redacted]

Hi [redacted]
*Please be patient as active.com is having to issue refunds one at a time and it is taking longer than anticipated.Ryan

Unacceptable as their should be a refund option in the case that a complete date change happens.  Foam glow should have looked into alternate venues so those who scheduled their plans could still take part.  Due to the unprofessionalism and unethical practice I would prefer never to do a race with this company.  I had an opportunity to take a work trip over original dates that I purposely moved to the 19-25 so I could take part in this, only to have dates changed.  It is extremely disappointing.  If you were to refund based on the circumstance which would be the right thing to do, I would rebook a future event and spread the message on how great you are and still promote this to friends and family.

After the experience and treatment I have received from this company I do not want to do business with them. You ruined what was supposed to be a fun family experience.  As you stated numerous times no refunds is a policy. If you can make an exception to hold my reservation you can refund my fees. If Irvine meadows broke your agreement with them, I would think you can go after them to recoup your losses. I am not happy that you changed the agreement to your favor. Be responsible, do the right thing and issue refunds. All the back and forth over this has been upsetting to say the least.

[redacted]Thank you for all the feedback you have sent us. Prior to this complaint you filed we recieved your feedback and already have refunded all four of your registrations. These are the registration numbers we refunded: [redacted]. Your total...

refund will be in the amount of $100. Unfortunatly we experienced a serious issue on the part of the venue management during the event which caused a snow ball effect and lead to many of the issues you listed. We are very sorry for the experience you had and want to make it up to you as well. In adition to us not only refunding your registrations we would like to give you 4 additional VIP registerations (valued at $180) to our next event which is called [redacted] and is being held in August at the same venue. We would like to have the chance to not only make it up to you but to also show you who we really are as we will be taking control of all the management of the venue items we normally do this time around.If you are interested in recieving the additional VIP registrations to [redacted] please emial us at [redacted] and we will get you all setup.Again we are very sorry and hope you give us the chance to not only refund you but make it up to you and give you the time of your life which we deliver to thousands of runners every weekend all across the country.Look forward to hearing from you.Thanks again.Bill

To whom it may concern,The new event for San Bernardino will be announced very soon.  If you purchased the Booking Protect plan, you will need to contact bookingprotect.com and fill out a claim form requesting a refund.  Please let us know if you need assistance from there. Ryan

To whom it may concern, The new date for our postponed San Jose Slide will be announced by the end of the week.  In the email announcement will be a variety of options for the participants to choose from. Please respond to the email with what will work best for you. Thanks,Ryan

Hi [redacted]We have read and diligently noted the complaints posted on our Facebook page.  We always hold a post event meeting when our Team returns from an event where we compare notes and address issues. I would be happy to respond to you after that meeting is held tomorrow if you would like.  Please shoot me an email to [email protected] if you would like a follow up.Thanks,Ryan

To whom it may concern,While we are a nor refunds event which is agreed upon during registration, we have made an exception and issued a refund.  You will see the credit to your account in the next 3-5 business days.Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]