Cool Events

I just received notice of the Bubble Run in Detroit on July 15 being cancelled. I paid for insurance, a venue fee, and a professional photo package and I now get nothing. They state they have no future dates planned for this event. Even if I found a race in another state, I should be refunded the insurance, venue, and photo fees since those will be charged if I find a race in another state. They just state no refunds. I don’t know how they can get away with taking money for insurance, venue, and photos when they cancel! I am not complaining about the registration fee just the other fees. I’m a race director myself and if I cancel a race, I refund everything!

To whom it may concern,Please allow a bit more time for the refunds to be processed by [redacted] They refunds are taking longer than expected but should be complete shortly.Thanks,Ryan

Although the participants were offered assistance in transferring their registrations to new participants, a different event or a different city and originally agreed to the no refunds policy, we have issued refunds at this timeThey will see the credit to their account in the next 3-business days.Ryan

To whom it may concern,As is stated on our FAQ page, dates and locations are subject to change however we try our very best to keep the original date The Chicago date was rescheduled due to circumstances beyond our control All participant were provided the option to transfer their registration to a different participant or event that we hostWe are a no refunds event witch is agreed upon at the time of registrationConcerning the registration price and advertisement, our events do sell out and the prices go up as well We try to keep our registration costs low and affordable for families to joinAs they event gets closer to the scheduled date or the event selling out, the price increasesI can assure the participant there is no advertising nor are we a scamIf you need assistance in your transfer or would like us to check on the status, we would be happy to do so Please email us with an concerns at [redacted] .Ryan

Hi [redacted] A refund has been issued for your registration, you should see the credit to your account shortlyThanks,Ryan

To whom it may concern, We will be emailing all participants shortly with the new date as soon as the contracts are secured If the new date will not work for you, we will have other options at that time as well Please keep an eye out for your email coming soon!Thanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedBubble Run has requested the names of all the ladies in my party [redacted] Regards, [redacted]

Hi [redacted] I have issued a request for active.com to refund your registrationPlease allow time for them to process the transaction.Thanks,Ryan

Hi there, I have requested that these three registrations receive a 100% refund You should see the credit to your account shortlyTake care!

Hi ***, We have issued a request for your refund, you should see the credit to your account shortly.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However, I do not think the rescheduling a water event in January is realistic, nor that they even have after contacting the venue and believe that everyone who has registered for this event deserves to be refunded also Regards, [redacted]

To whom it may concern,We did communicate with [redacted] multiple times and I did also confirm that the date change email was sent to her listed email address Unfortunately, sometimes those communications get dropped into participants Spam accounts and go unseenOur events are non refundable and this agreed upon at the time of registrationAlso, the reason the new participant is being charged a different price is because the event price has increased and adjustments cannot be madeAt this time, [redacted] has the following options for her registrationsTransfer to a new participantNew participant will incur the higher priceTransfer to Blacklight Run Tampa held on October 15, We will hold the registrations for a future event in Ryan

To whom it may concern,We have had many communications with Jamie concerning her refund We have since issued a refund in the full amount of her registration and the charges that she incurred from the bank She should receive her check in the mail by this time next week.Ryan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to meI consider this complaint resolved Regards, [redacted]

To whom it may concern,Our event in Geneva has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrationsI am having trouble finding this participant in Active's registration system Can you please provide me with the following information? First/last name registered under (for all three)DOBEmail addressOrder # Thanks,Ryan

Hi [redacted] Thanks for reaching out! Your registrations have already been refunded Take a peek at your bank account to check for the credit.Have a great day!Ryan

To whom it may concern,Our event in Knoxville has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations The credit will appear in their account shortly.Thanks,Ryan

[redacted] The refunds are still being processed, please be patient as Active.com does have to go through them one at a time.Ryan

To whom it may concern,We are within our policies and guidelines and will not be issuing a refundIt is unfortunate that you do not want to accept the free future registrations as we would have greatly enjoyed providing you with a better experience.Take care,Ryan