Cool Events

To whom it may concern,Our event in Memphis has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations. The credit will appear
in their account shortly.Thanks,Ryan

Unfortunately, the processing fee is non-refundableThe refunds are issued to the original account the transaction was pulled from--generally, they will be forwarded to your new account by your banking institutionIf not, you will need to contact them

Hi ***,Our team did respond to you in ample time as soon as our office opened at 8:am as we are on Pacific Standard time *** issued you a transfer form which is the standard procedure that we use when a participant is requesting a transfer one day before the eventThe deadline to
transfer electronically is posted to the website on our FAQ *** Attached below are the email communications with the participant Thanks you for you help in this matter.***

To whom it may concern,We did read the complaint and also reviewed the previous email communications where the participant did accept the transfer to the Tampa eventIf she can not use the registrations, she can transfer them to new participantsIf you go onto our Facebook event page, there may be people looking to purchase the registrationsIt's a very easy process and we are happy to assist. Ryan

They can claim it is family friendlyWhen you do not have adequate staff to manage the event and allow half naked women and intoxicated people continue to participateAdditionally, when we signed up in January, the site was TBDRyan only wanted to tell me I was wrong and never once apologized for my experienceMy kids were subjected to nudity, profanity (even used by her staff), a lack of safe environment, and our stuff was stolen while we waited for the event to continueRyan just wanted to correct me, tell me I was wrong, said insinuated we were liars when I informed her of the fact her associates said we could apply for a refund, and basically did not own up to the fact her company did not do what was rightIt is not surprising to me that they don't care about their reputationThey don't care they are not accredited by the Revdex.comThey don't careSo their lack of empathy and customer service is on par with her responseIt's basically what I expected her to sayThey simply do not careWill never care and my $is more important to them than their reputationSad state

To whom it may concern,I sincerely apologize that you and your family did not have a great experience this weekendI will provide this feedback to our Director from the event so he is aware as wellUnfortunately, the event is non-refundable but we would like to offer you registrations to a
future eventPlease let me know if this will suffice.Thanks,Ryan

To whom it may concern,We apologize for your experience at our Foam Glow event in Des MoinesOur course was altered by a participant without our knowledgeOur response time in our inbox is hours and I can assure you that you will be responded to as we answer them in the order they are received
While we are a no refunds event, we would like to make it up to you by providing you with complimentary tickets to a future event we hostPlease let me know if this will suffice.Thanks,Ryan

Hi ***, We have issued a request for your registration to be refunded Please allow time for processing.Thanks!Ryan

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This offer is absolutely ridiculousHow is anyone supposed to transfer their ticket to another state? It's not like they have other dates in my city, let alone in my stateThis is the most absurd thing I have EVER heard from a businessHow on earth is this offer and solution remotely acceptable? There are an unbelievable amount of complaints against this company both on the Revdex.com and all across the webI can certainly see why! I find it quite ironic that the date for the Blacklight Slide was changed almost IMMEDIATELY after I closed my purchase for the original dateIt seems quite suspiciousIt seems like the company knew that they were changing the date and continued to falsely advertise for a different dateThe bottom line is that I paid for an event and the company cannot deliverThere is only one acceptable solution and that is to give me a refundI will loudly share this ridiculous "business" and their awful reputation and scammingI also have a friend who received a full refund for this exact same reason, so this business should stop perpetuating liesI will continue to push and share this horrible business practice until I receive a full refund

To whom it may concern, At this time we have made an exception and have issued a refund for both registrations You should see the credit to your account shortly.Thanks,Ryan

To whom it may concern,Our event, Bubble Run Memphis, has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations. The
credit will appear in her account shortly.Thanks,Ryan

To whom it may concern, At this time we have decided to make an exception for *** and issue a refund for her registration The credit should appear in her account in the next 3-business days.Thanks,Ryan

To whom it may concern,We have requested that Active.com refund your registration You should see the credit to your account shortly.Thanks,Ryan

To whom it may concern, The refunds are being issued, it really is taking the registration company much longer than expected due to the high amount of refund requests We ask that you please allow them time to issue the funds to your account and can assure you that the refund is coming.Thanks,Ryan

Hi there,All participants that were registered for our Seattle event were notified as soon as we were about the date change It was due to circumstances beyond our companies control and we did the best we could to accommodate all partiesAll participants, including Kimberly, signed the waiver
and agreed to the no refunds policy at the time of registration It does also state that "dates and locations are subject to change" That being said, at this time we are willing to make a one time exception for Kimberly and her family and refund all registrationsWe do hope to see them at a future event.Ryan

Hi there,We have issued a request for *** to refund the registration on the above order IDPlease allow 7-business days for the refund to appear in your accountThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,All participants were notified of the Irvine date change with the following message: "As you may have heard, Irvine Meadows Amphitheater is being demolished. Due to this, our event is moving up from November 5, to Sunday, October 23,
2016! We apologize for the delayed announcement but we had to secure all logistics first" The message was then followed with options to transfer the registration to another event or new participant that can make the date Unfortunately, the venue moved the demolition date up on us and we are a no refunds event We will make an exception and hold the registrations for a future event that this particular participant can attend. Ryan

To whom it may concern,Our event in Blacklight Wars has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrationsPlease provide the
first and last names along with DOB and email address for the registrations you purchasedAs soon as I receive the information, I will issue a refund.Thanks,Ryan