Cool Events

To whom it may concern,We first spoke with Craig on July 8th about his options for our date change. He did agree to our no refunds policy which is posted on our website, and in the registration path twice.  Also posted on our FAQ page is the refund policy that states "location and date are...

subject to change". I spoke with Craig about selling his registrations to a new participant and then transferring them to a different event we host.  We have provided options to accommodate him and will move forward with doing that. Ryan

To whom it may concern,Upon searching our archived emails, we have never received any email communication from Michael Seguin. Our events are not falsely advertised.  We run different sales and promotions at different times and as the event gets closer the prices do increase and also go up to...

full price on event day. I apologize if our marketing was confusing in any way.  We do hope that you enjoy the event this weekend!Ryan

To whom it may concern,We have had many communications with Jamie concerning her refund.  We have since issued a refund in the full amount of her registration and the charges that she incurred from the bank.  She should receive her check in the mail by this time next week.Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I cannot transfer to someone else bc no other runs are in my state and I have nobody to transfer the registration to.

To whom it may concern,We did communicate with [redacted] and she did request to be transferred to the event in Tampa. All three of her registrations were transferred to the event that will take place on October 8, 2016 per her request.Ryan

I have been more than patient. I was promised my refund in a specific timeframe. That time frame has passed and I have reached out multiple times with no response. I, as your customer, am suffering due to your negligence, lack of planning & dishonesty.

Although the participants were offered assistance in transferring their registrations to new participants, a different event or a different city and originally agreed to the no refunds policy, we have issued refunds at this time. They will see the credit to their account in the next 3-5 business days.Ryan

Hi Sarah, Please check again or maybe call your bank, your refunds have been issued.Thanks,Ryan

Hi there,We have issued a request for your registration(s) to be refunded.  Please allow time for the funds to be processed.Take care.

To whom it may concern,At this time we havre made an exception and issued a refund for [redacted] registration.  He will see the credit to his account shortly.Thanks,Ryan

To whom it may concern, There was a delay on Saturday night at our Cleveland Slide event due to weather--all aspects of the event were temporarily shut down for the safety of our participants and staff--however, once the all clear was given the event went on without a hitch!  The local...

authorities even let us stay open late!  Unfortunately, if you chose to leave the premise due to the weather, you will not be issued a refund. Our staff did not advise anyone to leave, if you were misinformed by volunteers, police, or parking staff, it was out of our control. We did continuously make announcements over the PA and on every social media outlet we have. We are a no refunds event which is agreed to upon registration and posted to our website.  The $5 pickup fee was also waived for all participants picking up on their slide day. The merchandise tents were closed during the delay for everyone's safety however they did open back up at 8:00 pm. The delay at the event was two hours long.Ryan

To whom it may concern, All participants were notified with the following message:  "As you may have heard, Irvine Meadows Amphitheater is being demolished.  Due to this, our event is moving up from November 5, 2016 toSunday, October 23, 2016! We...

apologize for the delayed announcement but we had to secure all logistics first. "The message was then followed with options to transfer the registration to another event or new participant that can make the date. Unfortunately, the venue moved the demolition date up on us and we are a no refunds event.  We will make an exception and hold theregistrations for a future event that this particular participant can attend.Ryan

Hi [redacted] I have issued a request for refunds for your three registrations. Please allow time for active.com to process the transaction.Thanks,Ryan

To whom it may concern,We have spoken to [redacted] previously and tried to explain that she did indeed purchase a registration to our Blacklight Run originally. We have multiple websites for our events however none of them are linked therefor a mistake in event registration purchase can not be made....

Had she notified us upon receiving her Blacklight Run confirmation email, we could have transferred her registration to the correct event.  Unfortunately, this step was not taken.  We were notified after the event took place and as per our company policy, transfers and refunds are not issued after an event. What we are willing to do at this time is to offer [redacted] two standard registrations to a future event that we host.Ryan

Hi [redacted], I have issued a request to refund your registration, please allow time for the funds to be processed.  Please email me at [redacted] with your sister's name as I do not see her registered with you so we may issue a refund for hers as well. Thank you.Ryan

To whom it may concern,We have reviewed the above customers complaint and have issued a refund for her registrations.  The credit will appear in her account in the next 3-5 business days.Ryan

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi Jody,Please be patient as [redacted] works through all of the refunds, they are having to issue them one at a time and it is taking longer than anticipated.Ryan

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]