Cool Events

To whom it may concern,All participants were notified of the date change on June 20, 2016. Options to transfer to a different event that we host or a new participant were given to all registered participants if they could not make the new date. I does state in our waiver, on the FAQ page and in the...

no refunds policy that is agreed to upon registration that we are a no refunds event and dates and locations are subject to change.  At this time we are happy to help with a transfer or hold the registrations for a future event that we host. Ryan

I requested a a refund for $57.82 as I paid for two registrations, I was only refunded me for the amount of $32. I would like a FULL refund of $57.82.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,We apologize for the course as the venue made last minute changes and our course was also altered by a participant without our knowledge. We are happy to provide you with complimentary registrations to a future event that we host. Please let me  know if this will suffice...

as we really would like to provide you with a great experience!Thanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I now see that I am expected to pick up my towel and such the day before the event or pay an ADDITIONAL  $5.00 to pick up the things on the day of the event.  Like I really have time to take off work to get those things.   I  don't recall seeing this additional charge when I registered.   This whole thing is a rip off.  I've seen nothing but negative reviews on this event.  I have never, ever had an event randomly change dates and times.  I thought it was flaky when I started getting emails with the time changing multiple times.  I will let all of my Facebook friends know to never signed up for an event run by this company.  A total rip.

To whom it may concern,Our Bubble Run Nashville was rescheduled to a later date and all participants were notified.  As our policy states, dates and locations are subject to change and we are a no refunds event.  At this time, we are willing to make [redacted] exception and refund the...

registration.  You will see the credit to your account in the next 3-5 business days.Thanks,Ryan

To whom it may concern,[redacted] has been refunded for the purchase.  The credit should reflect in her account soon!Ryan

Good morning,It was nice speaking with you.  Per our conversation, please request a refund for your registration to Active, a third party registration company that is holding your funds.  If you don't get anywhere with them, please contact us back and we will try our best to help you...

out.Thanks,[redacted]

Hi [redacted],While we did email you all the event information on both 6-27-2016 and 7-14-2016 at this time I will make an exception and refund your registrations minus the processing fee.  Have a good day.Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I received an email from their 3rd party company runsignup where the charge was initially made.  They have informed me on 6/7/16 that they will be issuing a full refund within the next few days.  Once I see this credit in my card statement, I will consider the complaint resolved.  Thank you!
Regards,
[redacted]

To whom it may concern,I spoke with Brian yesterday and made attempts to address his concerns about the event. We do host a family friendly event and did not hear any other complaints of nudity. The address of the event has been listed on the website since it was posted and Brian was aware of the...

location at the time of registration therefor seeing as he knew where the slide was taking place if he thought it was not the best area for his family, he did not have to register. The event did have a rain delay and our Crew and the local authorities did a great job of communicating what was happening. The event reopened and was even permitted to stay open past the cutoff time so the participants could enjoy the slides. There was not a lack of security at this venue. I have confirmed with all Crew members that not one of them told any participant that they would be receiving a refund as it is our policy. We do not control the weather and we did follow through with our end by hosting the event, unfortunately you can not receive a refund due to matter of opinion.  Brian did agree to the waiver and the no refunds policy at the time of registration there for we will not be issuing a refund for his registrations.  He did also state during our conversation that his kids were sliding which means they did participate and were hopefully able to at least have some fun.  If needed, I can send over the signed agreements from Brian's registration.Ryan

To whom it may concern,While we are a no refunds event and dates and locations are subject to change is posted on our website and in the registration path, we have made an exception and issued a refund. You will see the credit to your account in the next 3-5 business days.Ryan

At this time we have made an exception and have issued a refund for your registration.  You will see the credit to your account shortly.Ryan

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted]I have reached out to our shipping department and they did find the error.  They will be sending a check for the remaining balance owed shortly.  Please let me know if I can assist further, [redacted] Thanks!Ryan

Hi [redacted]The registration only appeared in your name. We will need you to provide the others information in order to refund theirs as well.Thank you,Ryan

Dear Revdex.com - thank you for following up on my complaint. It is very much appreciated. The response made by the business is poor and therefore, I do not accept their offer. Instead, I would like a full refund. I do realize that it is very unlikely that the business will return my money but, out of principal, will not accept their offer to attend another event free of charge. Thank you once again for your help. My follow-up response to the business is shown below, regards Brad Dear Cool Events LLC Thank you for your reply but I do not accept your offer. My family and I do not want to attend another of your events free-of-charge because, based on your very poor rating on Revdex.com, I am not convinced that the next event will be organized any better. We would like to receive a full refund. I realize that you mentioned in your last correspondence that the 3 mile fun run is non-refundable. However, we did not attend a 3 mile run fun - the course was only 1.9 mile in length and therefore, your argument is null and void. The fact that half of the fun run involved running back and forth in a zigzag manner in a small, crowded parking lot is ridiculous. You know as well as I do that this was purely a "cash grab" on your part. Brad

To whom it may concern, While we do not normally issue refunds, we have made an exception at this time.  [redacted] will see the credit to their accounts in the next 3-5 business days.Thanks,Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, I do not think the rescheduling a water event in January is realistic, nor that they even have after contacting the venue and believe that everyone who has registered for this event deserves to be refunded also.
Regards,
[redacted]