Coover Trucking, Inc.

I called the member and got some clarification on her different contacts with Customer ServiceI expressed our regret regarding the experience she had and appreciated her feedbackI added week time credit to her account to give time to make sure the technical issue is resolvedI will contact
the member again once the next payment goes through to verify everything is working well with her account and then will add a month time credit as courtesyI gave the member our phone number in Corporate Affairs in case of any further questions or concerns. Nikki C.Corporate Affairs

I spoke with ** *** and apologized for the confusing information she received from Customer ServiceI explained a refund was submitted for the $via check and explained how long that would takeI offered to have that refund get to her via credit card so she would get it much faster and she
acceptedI also explained she was refunded the $and I issued a refund also for the $cancellation feeI offered the member three months on us for an Online membership but she declined at this timeI told her the offer will stand if she changes her mind. Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request to be unsubscribedWe have submitted email address to our Global Support to removeThe process takes several days to successfully remove. We apologize to the member for the inconvenience and have expedited the concerns. Please let us know if you have any
further questions or concernsHave a great day! *** ***Corporate Affairs

Thank you for contacting Weight Watchers in regards to unsubscribe requestWe're sorry *** *** is still receiving information from Weight WatchersWe've applied information within all of our platforms through our Global Support TeamThe process can take up to seven business to process.Please
feel free to contact us if you should have further questionsHave a great day! Sincerely,*** ***Corporate Affairs

I have left a voicemail for *** *** *** *o contact our Resolution DepartmentWe will explain where the charges came fromAs a courtesy, I have issued the refund.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc

We received the member's request for a refundIn reviewing the member's subscription, our records do not show a request for cancellation was requested in our communication resources. We value every member and for that reason, we've issued a refund for $of which the member should see
within to business days.Please let us know if you have further questionsHave a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their actions, or inaction, now has my mother not wanting to dietShe very much wanted to and agreed to diet if Weight Watchers helped her, which is important to our whole familyWW attitude this whole time is "we want our money" not "we are here to help you"They need to send my mother a personalized apology letter explaining that they let their greed get in their way and forgot to give their customer the personal attention they guaranteed her at sign-inI see no good excuse for the way WW treated my mother with the spam emails and heartless attitude and that must change.Respectfully,*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Weight Watchers.The meeting room product vouchers were mailed 11/**/2015. Please allow 7-business days to receive.Feel free to contact Weight Watchers Corporate Affairs department directly @ ###-###-#### with any questions.Sincerely,*** ***Corporate Affairs
ManagerWeight Watchers International

WW has been very responsiveThey have had similar complaints come inThis past Saturday my loss was acknowledged through messages, as was my 10%Hoping that continuesAs for non weighin messages, still haven't received any

Weight Watchers received the member's request for refundResearched the member's request for a refund which was due to program and her personal needsIssued the refund for $which the member will see within to business days. We apologize for any inconvenienceHave a great
day! Sincerely,Flo G***Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs group so we can visit regarding her concerns and come to a resolution. Sincerely,*** **Corporate AffairsWeight Watchers International, Inc

We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room
vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns. Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for refundThroughout the research via emails or phones, our records do not show contact from the member requesting cancellation until May of Our policy within our organization, once a member cancels, a confirmation is given for their records as
well as for Weight WatchersThe member was unable to provide at the time of complaint.Weight Watchers values each and every memberPer the member's request, we have cancelled the account and issued a six month refund for $269.70, which the member will see within to business days.Again, we apologize for any inconvenience and we would like to see the member participate in our program in the futureHave a great day! Sincerely,Flo G***Corporate Affairs

Thank you for providing the member's concernsAgain, we apologize for the member's experience and have directly communicated our apologies.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

I have been in touch with ** *** several times and we are monitoring the situation closelyThe issue with the remaining refund of $has been identified and we are working to resolve itI just spoke with ** *** again today and assured her I am working with our Finance department on this
issue and she should have the refund on her credit card by Feb*** or *** at the very latestI told her I will call her on Monday to verify she received it.I also mentioned to ** *** we are putting a package together for her as a gesture of goodwillWe truly do care about our members and hate that she has gone through all this frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's request to be unsubscribed from emails and newslettersWe apologize the member is still showing in our databaseWe submitted information to our Global Support team to ensure information is scrubbed from all Marketing options.Again, we apologize for any
inconvenienceHave a great day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to program registrationEvery member must review the Terms and Conditions upon signup of the programThe program stated to try the program for three-months at the promotional priceThe members
have an option to discontinue the program whenever they likeWeight Watchers has never had a tprogram and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concernsHave a wonderful day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I left a voicemail for *** *** to please contact our Resolution Department so we can explain the reason for the cancellation fee, to let her know in this case her account was not charged the cancellation fee, and if it had we certainly would have credited it as
courtesy. Sincerely,NikkiSr.Member Support SpecialistResolution Department

We received the Consumer's complaint and reached out*** *** is aware we've submitted complaint as well as pictures to our Manufacturing partner for Quality AssuranceMember is aware once the research is completed, Weight Watchers or Heinz Foods will contact her directly.We apologize for any inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs