Coover Trucking, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Weight Watchers understands the member is waiting to receive the refundWould it be possible for the member to notify Weight Watchers once the refund has been receive? upon the member's contact, we can notate and close the Revdex.com caseThe member can contact our Corporate Affairs Group at ###-###-####.We apologize for any inconvenienceHave a great week! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The resolution was more generous than I expected, and I appreciate Weight Watchers going the extra mile to try to make the situation right. My membership cancellation still stands, but it does restore some of my faith in their company and I may return at some point in the future once their new program rollout is established and the technology end is more stable, but probably not for at least a year. I appreciate the help of the Revdex.com in addressing this matter as I was unable to get feedback on my own from the company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.they have refunded my money so I am satisfied
Sincerely,
*** ***

We received the member's requestDue to the member's multiple request, we need to speak directly with the member for clarificationPlease have the member contact Corporate Affairs at ***A case has been created, if I'm not available, any Corporate Affairs Representative can assist and
apply the appropriate refund.Sincerely, Flo G***Corporate Affairs

I have reached out and left a voicemail for *** *** to contact our Resolution Department so we can discuss/explain the billing situation and reach a resolutionWe will also get more details on what our Customer Service team said to her about a Diabetes program as it sounds like perhaps that
representative needs further training.Sincerely,Nikki C.SrMember Resolution SpecialistWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I do think that representatives should clearly state next stepsThis representative explicitly stated that she would go back to her manager and get back with meShe then asked if that was okThe follstep did not occur This resolution is as close as I will get to a satisfactory resultI will not, however, personally do business with this company in the future.
Sincerely,
*** ***

We received the member's complaintWeight Watchers has communicated our apologies for our site issuesA refund for $was issued on 12/**/15, Corporate Affairs will issue an additional refund for $to complete the refund for the Online program.Please let us know if you need further
assistanceHave a great day! Sincerely,*** ***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI greatly appreciate this prompt resolution
Sincerely,
*** ***

Weight Watchers received the members complaintDue to this issue needing more information, Corporate Affairs will contact the member by 9/**/to obtain more information to help provide a resolution.Please let us know if you have any questionsHave a wonderful day! Sincerely,Flo
G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the members complaint in regards to requesting a refund. We apologize but the consumer currently is a Registered User and not a Member for the Weight Watchers programThe consumer has not been billed through Weight
Watchers because she went through the *** applicationIf the member is requesting a refund, she'll need to go through ***. If the consumer's billing is showing the amount was charged by Weight Watchers, she can submit the statement to *** for review. Please let us know if you need further assistanceHave a great day!Sincerely,Flo G***Corporate Affairs

I left a voicemail for ** *** to contact our Corporate Affairs group so we can explain the billing system and resolve the refund issue. Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint in regards to the Free Etools charges.In accordance to our Lifetime Free Etools codes, the member must follow the process upon entering the codes and clicking submit twiceOnce the codes have been
entered, the member is to review "bill" date in Account Settings which means they must enter a new code prior to that dateWith every access code provided, the terms and conditions are outlined for the member to adhere to.Member has been educated on the process multiple times as well as received credits. Please let us know if we can be of further assistance.Sincerely,Flo G*** Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint.We spoke with the member on 12/**/and requested to submit receipt of purchase in order to issue a refundWe received the document and applied a refund for total amount on 12/**/The member should
see the refund within to business days.Again, we apologize for any inconveniencePlease let us know if you need further assistance. Sincerely,Flo G***Corporate Affairs

We here at Weight Watchers value each and every memberBased on the timeline the member submitted the promotion weights did determine if eligibleHowever, we want to continue to encourage our members once a success goal is achieved, we will honor the additional refund for $The member should
see the refund within to business days.Please let us know if we can be of further assistance.Sincerely,*** ***Corporate Affairs

Weight Watchers received the member's complaint in regards to charges for the programWe have reached out to the member to contact Weight Watchers so we can locate an accountWe're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as
requested. Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for refundResearched the member's request for a refund which was due to program and her personal needsIssued the refund for $which the member will see within to business days. We apologize for any inconvenienceHave a great
day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundAs of December, the Weight Watchers site was experiencing technical issues due to program changeWe have issued a refund for $which covers December through MarchThe member should see the refund applied back to their card within to business
days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I placed a call to the resolution center of Weight Watchers and am awaiting the credit that was issued
Sincerely,
*** *** ***