Coover Trucking, Inc.

*** *** was in contact with our Corporate Affairs group yesterday 8/*/and the issue was resolved. Nikki C.Corporate AffairsWeight Watchers International, Inc

*** *** explained the phone situation via email and I have tried to reach her twice now at the times she provided with no luckI just sent her an email explaining we must speak with her because we will need her credit card number in order to investigate the charges in question and it is not safe to put that in an emailI asked her to let me know if she cannot call us at all during the week and I can make arrangements to have someone call her on Saturday. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's complaint in regards to website issues and refund requestWe apologize our website was experiencing technical issues due to the new program upgrade on December ***Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgradeThe
problem has been resolved and members are utilizing all features of those resources. Due to the website issues were recent and the member's program started in September, the member has had the benefit of using the program. The member decided to cancel their account where we issued the refund for the last billing monthPlease let us know if you have further questions or concerns.Have a wonderful day! Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's request for a refundWe made several attempts to locate the wife's information to cancel and issue refund for $*** *** will see the refund within to days. We apologize for any inconveniencePlease let us know if you need further assistance. Sincerely,Flo G***Corporate Affairs

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Dear Madam,Attached please find an itemized list of the facts of my case up to date in the file called ***Please refer to it in order to obtain complete knowledgeAll bank statements (overcharge and disputed new fee) are enclosed for your information and useSensitive or non-pertinent information on my statements has been blockedWW emails are also includedOriginal chain of emails to be furnished upon request.I have called the business as *** *** ***, corporate affairs at Weight Watchers (WW), stated on her letter of today.The Summary of the conversation: WW won’t refund the overcharged money unless I provide them with my bank statement proving their overcharge on my account.I have decided to reject Weight Watchers demandDue to:Weight Watchers representatives have acknowledged and confirmed the Feb **'overcharge in two occasions over the phone and announced their two standard methods for the refund promisedRecording of these calls were mentioned during said conversations.2. As a matter of principal: Being rightfully the victim here, I do not have to prove to Weight Watchers they did wrong overcharging my accountNot only they took my money, but now are implying I am lying!this is the fourth strategy Weight Watchers has used to DELAY refunding my moneyThey are as follow: A- In reply to my overcharge complaint, WW send me an email on April **16, with instructions on how to change the password online and giving me the phone number to call themNo resolution to the overcharge. B- on May ***, Weight Watchers rep., Neil T., misread and misstated the facts on his email, therefore he dismissed my case. C- on May **'16, Weight Watchers rep., Myka, sends me an email and lists only initial 3month subscription and one month fee as the only money they received from me and both transactions have the wrong datesThe second payment they overcharged me was totally absent in the letterAgain there is no intention in writing of correction their error. D- Today ** *** -Corporate affairs WW, alleged not being able to verify my records. Kindly let me know what is the nest step ahead.Many thanks and best regards,*** ***Attachments on the email I have just sent you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Weight Watchers has made cancelling this subscription so hard that I tried for several months to cancel following the directions listed on the website, which do not have the appropriate links and are very misleading Because of the length of time it takes (and took finally with this last
encounter) minutes, to cancel, I was unable to cancel this for several months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I spoke with *** *** and apologized as the representative she talked to gave her incorrect informationPer notes on her account, June *** is when her form was processed and approvedAs stated on the form though, from the time of processing, it can take as much as to weeks before the
gift card is receivedWeight Watchers receives hundreds of entries a day and once processed they go into a file that is sent to a vendor who issues the gift cardsUnfortunately, it is not a quick process.*** *** appreciated the call.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with Flo as noted above She indicated she would speak to her manager to see if she could do more than what was noted aboveI have not heard back from herMy only options were to to accept or rejectSince the timeframe allowed to respond to Revdex.com was days, I have to select "reject"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Weight WatchersWe received the member's refund requestOur records show a refund was issued on 1/**/for $84.90. We have reached out to the member to return our call to review this information. Please let us know if you have further questionsHave a wonderful
day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I left a voicemail for ** *** to contact our Corporate Affairs group so we can explain the billing system and resolve the refund issue. Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's complaintWe apologize as our program terms and agreements are very specificUpon member signup, the member has the option to review and determine if they want to sign-off on the requirements.As a courtesy, we issued a refund for $of which the member
should see in their account within to business daysPlease let us know if you have any questions.Have a wonderful day! Sincerely,Flo G***Corporate Affairs

I called *** *** and explained I was able to locate the source of the chargesIt was an account in a family member's nameShe did not realiza that account was still openI cancelled the account and credited a courtesy months. Sincerely,NikkiSrMember Resolution SpecialistResolution
Department

This member's complaint was responded to and resolved via *** PM on 10/*/Membership account details were discussed with the member. Due to previous online cancellation errors that have occurred over the last year or so, we approved a onetime courtesy refund of months = $
Member is fully aware of reoccurring billing terms, membership subscription agreement details and cancellation policiesMember's account was cancelled on that date: cancellation #***. Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***: I called my bank and discovered there is a credit of which in addition to the manual check I received in the amount of equals the bucks I was promised.*** is still guilty of deceptive practices, via the cancellation button on their web site which does absolutely nothing to cancel any given membership, but I will make that a separate complaint.I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for providing the member's concernsAgain, we apologize for the member's experience and have directly communicated our apologies.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs