Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I indicated that I was satisfied with the response of Weight Watchers which was for me to provide them with copies of the spam emails I was receivingAt that point, Weight Watches indicated that they would try to resolve my issueSo it is NOT resolvedPlease keep case ID#*** open
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundWe issued a refund for $of which the member should see within to business days.Due to Weight Watchers recent system upgrade, issues are currently being addressedWe apologize for the
inconvenience. Sincerely, Flo G***Corporate Affairs

We received the Consumer's complaint and reached out*** *** is aware we've submitted complaint as well as pictures to our Manufacturing partner for Quality AssuranceMember is aware once the research is completed, Weight Watchers or Heinz Foods will contact her directly.We apologize for any inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

I called the member to explain and clear up the misunderstandingI explained we do not have nor advertise to have "fitness" coachesOur personal coaches are there to coach members on the Weight Watchers programAlso, they are not only Weight Watchers members, but Lifetime members who are
also or have been Weight Watchers meeting leaders who have experience teaching the program and then were further trained to become personal coaches. *** *** understood and explained she assumed they would be fitness coaches, which is really what she was looking forAs a courtesy for the misunderstanding, I re-cancelled her account as of today, provided her cancellation confirmation number and credited back $54.95, the full amount she paid. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's complaintWe apologize the member has been unable to unsubscribe receiving emails and newsletters.We have placed the member on our Global Support criteria which will scrub all Marketing options associated with member's email addressPlease know, this process
can take approximately to business days.Again, we apologize for any inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

I've been trying to reach the member by phone to resolve this issueI left her a voicemail on 10/** and another today 10/**.The member can reach me at ***.Sincerely,Nikki C.Corporate Affairs

Weight Watchers understands the member will not accept until she sees the refund back into the account. Please let us know if you have further questionsHave a great day! Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With all due respect, I did not request a refundI want the services for which I paid and for which Weight Watchers accepted paymentIf the company is intent on extorting private credit card data from it's customers, then they should not accept payment at the meetingsI'm very unclear how it can be legal for a company to which NO MONEY IS OWED to require credit card information.Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I called *** *** and had a very difficult conversation due to a terrible phone connection but with much patience on both sides we were able to get through itI apologized to *** *** for his very frustrating experience and made some adjustments to his account to make things
right. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I left a voicemail for *** *** to contact our Corporate Affairs groupTold her I will refund the charge from May *** but would like to visit with her for clarification of the terms of the promotion. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I spoke with the memberExplained there must have been a misunderstanding as the Monthly Pass membership could have been set to cancel after the three months but only the Online membership was cancelledI apologized for the confusion, cancelled the Monthly Pass and credited the four charges for a
total of $179.80. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We left a voicemail for *** to contact our Corporate Affairs department so we can resolve this issue. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** MATTER HAS NOT BEEN RESOLVED - WEIGHT WATCHERS RESPONSE IS TO have the member send a copy of the latest email to *** for review? Once received, our Global Support Team will follow the process for unsubscribing. First I am not a member. I am sending the attached as well as other screen shots of emails to the address that weight watchers instructed me to: [email protected]

We left the member a voicemail yesterday asking her to contact Corporate AffairsShe called back and we explained given the terms and conditions of the membership we offered a month refund of $The member accepted. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundIn our research, we see the card on file had been deleted which restricted the refund for $to go throughDue to this being our error, we reached out to the member to inform we will
issue a refund for $In order to issue the refund, the member will need to provide current card number to expedite the refundWe will also apply a 90-day Time Credit to her husband's account.Please let us know if you have further questions or concernsHave a great day! Sincerely*** ***

We received the member's request for a refundWe issued an additional refund back to card on fileIf this is incorrect, please have the member contact Corporate Affairs at ###-###-####A case has been created, and any Corporate Affairs Team Member will be able to assist.Please let us know if you
need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refund due to cancelling in December, We apologize the cancellation was not processedA refund for $has been issued back to the card on file. The member should see the refund within to business daysAgain, we apologize for any
inconvenience. Have a wonderful day!Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundWe're sorry to hear the member's account was not cancelledAccount has been successfully cancelled and a refund for $has been issuedThe member should see the refund within to business days.Again, we apologize for any inconveniencePlease
let us know if you have further questions.Have a great day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight WatchersThe member's account has been canceled and a refund for $has been issued. Please let us know if you have further questionsHave a great day! Sincerely, *** ***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Received another email from weight watchers after being told multiple times I was removed from their system.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***