Coover Trucking, Inc.

I've been trying to reach the member by phone to resolve this issueI left her a voicemail on 10/** and another today 10/**.The member can reach me at ***.Sincerely,Nikki C.Corporate Affairs

We received the Consumer's complaint and reached out*** *** is aware we've submitted complaint as well as pictures to our Manufacturing partner for Quality AssuranceMember is aware once the research is completed, Weight Watchers or Heinz Foods will contact her directly.We apologize for any inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's complaintWe apologize the member has been unable to unsubscribe receiving emails and newsletters.We have placed the member on our Global Support criteria which will scrub all Marketing options associated with member's email addressPlease know, this process
can take approximately to business days.Again, we apologize for any inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Weight Watchers understands the member will not accept until she sees the refund back into the account. Please let us know if you have further questionsHave a great day! Flo G***Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs group so we can better explain our billing process and the promotion terms.We look forward to speaking with her. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I indicated that I was satisfied with the response of Weight Watchers which was for me to provide them with copies of the spam emails I was receivingAt that point, Weight Watches indicated that they would try to resolve my issueSo it is NOT resolvedPlease keep case ID#*** open
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weight Watchers received the members complaintDue to this issue needing more information, Corporate Affairs will contact the member by 9/**/to obtain more information to help provide a resolution.Please let us know if you have any questionsHave a wonderful day! Sincerely,Flo
G***Corporate Affairs

I called *** *** and had a very difficult conversation due to a terrible phone connection but with much patience on both sides we were able to get through itI apologized to *** *** for his very frustrating experience and made some adjustments to his account to make things
right. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I left a voicemail for *** *** to contact our Corporate Affairs groupTold her I will refund the charge from May *** but would like to visit with her for clarification of the terms of the promotion. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I spoke with the memberExplained there must have been a misunderstanding as the Monthly Pass membership could have been set to cancel after the three months but only the Online membership was cancelledI apologized for the confusion, cancelled the Monthly Pass and credited the four charges for a
total of $179.80. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With all due respect, I did not request a refundI want the services for which I paid and for which Weight Watchers accepted paymentIf the company is intent on extorting private credit card data from it's customers, then they should not accept payment at the meetingsI'm very unclear how it can be legal for a company to which NO MONEY IS OWED to require credit card information.Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We left a voicemail for *** to contact our Corporate Affairs department so we can resolve this issue. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request for a refundWe're sorry to hear the member's account was not cancelledAccount has been successfully cancelled and a refund for $has been issuedThe member should see the refund within to business days.Again, we apologize for any inconveniencePlease
let us know if you have further questions.Have a great day! Sincerely,Flo G***Corporate Affairs

Weight Watchers values our customers and have made efforts to ensure our customers understand our products and what they are purchasing We do not access or monitor individual accounts and therefore had no way of knowing that *** *** had overlapping subscriber accountsIn accordance with
our Subscription Agreement, the individual subscriber is responsible for making choices concerning subscription options, including selecting the billing plan and cancelling the account when it is no longer in use.*** *** was given a maximum courtesy refund of month of charges for each accountThe case has been reviewed and is now closed. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers Corporate AffairsWe received *** ***'s 2nd request for a refundUpon the member's sivia ***, any funds are to be refunded by ***However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the memberThe check can take approximately to weeks to receive. Please let us know if we can be of further assistance.Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundIn our research, we see the card on file had been deleted which restricted the refund for $to go throughDue to this being our error, we reached out to the member to inform we will
issue a refund for $In order to issue the refund, the member will need to provide current card number to expedite the refundWe will also apply a 90-day Time Credit to her husband's account.Please let us know if you have further questions or concernsHave a great day! Sincerely*** ***

We received the member's request for a refundWe issued an additional refund back to card on fileIf this is incorrect, please have the member contact Corporate Affairs at ###-###-####A case has been created, and any Corporate Affairs Team Member will be able to assist.Please let us know if you
need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundMessages were left to identify if member wanted a check or refund via card on fileOne month had already been issued and an additional refund for $has been issued to card on file.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

We left the member a voicemail yesterday asking her to contact Corporate AffairsShe called back and we explained given the terms and conditions of the membership we offered a month refund of $The member accepted. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Received another email from weight watchers after being told multiple times I was removed from their system.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***